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Location,easy to find, Lift tricky to operate, required some info from reception.payment of car park,heating in bedroom not operating, I now had a reply from hotel to say the next day it was working fine, if this was the case why could a member of your staff not operate it the night we reported it faultyand offer us an additional dufet for the bed, that night it was very cold and made the stay in the room uncomfrtable to cold to shower and very cold getting out of bed the following morning.
Clean, well organised hotel. Reception area spacious and light. Views of Cathedral and Castle on hill above bedrooms. Restaurant good. Management in Reception took a long time to respond when several guests arrived together. Only one desk was staffed with receptionist seriously overloaded. Many staff came and went while guests became impatient.
Pleasant staff, clean and modern facilities, easy walk to town centre Car park barrier failed - though was solved in a few minutes
very warm & inviting - comfortable and a good location
The hotel was clean, modern, stylish and was perfectly located for walking into the city centre. The room was light, airy and comfortable. Loved the pool facilities. None to report.
Ideally positioned for a walk into the beautiful city of Durham Very expensive for just a one night stay and dispite the car park costing extra the snow had not been cleared.
We stayed in Durham for my daughter's commencement at Durham University. The location, room, facilities and staff were great. Comfortable lobby and bar. Our room was large and comfortable with all the amenities. Being within walking distance of the city and university was a plus. Just a short taxi to the train station from the hotel. Prices for rooms were very expensive for the week of graduation commencement, twice and three times the normal rate of other hotels and B & B's normal rate in the city. I felt that they take advantage of the occasion. If I had booked early I would have stayed in less expensive lodging.
Excellent room and breakfast was also excellently presented. Staff friendly and helpful. None
I liked the gym and swimming facilities - was really nice to use these after a long day working. The menu for room service wasn't that great and the only other option was to come down stairs for italian food - could have been more variety and choice
Very modern and free wi-fi
The hotel offers a excellent location for access to Durham's shops restaurants and bars. Situated overlooking the river and millenium bridge the view is a feature of the hotel. The rooms are spacious and very comfortable. I needed to ask for a second bathrobe and slippers set to be sent to the room. The room only had one dresser chair and one chair at the table within the room. This is not great if you are wanting to sit at the table and have a drink or a snack with your partner in the room.
Great location for sight-seeing and shopping. Lovely room.
Room Bathroom and Service Very poor dinner and breakfast
Excellent facilities at the hotel great to have the leicure club included in the price
Very good breakfast Have provisions for children e.g. children's menu but could look into children's cutlery. When able, an refurbishment and update would be nice (in comparison with Edinburgh Marriott - November 2008)
Very good hotel would use it again. N/A
we had a good weekend the staff was brill
everything was just wonderful Parking
First rate hotel with excellent facilities and a very professional and helpful staff. Restaurant good and the student waiters excelled also. None
THe room facilities were good and also had large comfortable beds in a twin room. Great view of the river from the Bedroom. Breakfast was very good with good service. Bit of a trek to the room but to be expected when a nwer building is added to an existing old building.
The hotel is very well placed in the centre of Durham. Helpful staff.
So very different! What an experience. I asked by e-mail for some extra's and the service was excellent.
The room, the bed, the furniture, the theme, the bathroom, the location and the staff. None
Each bedroom in the hotel has a different theme, ours was 'The Cruise'. The fixture and fittings are all of high quality and the room itself was spotless. The staff are friendly and efficient. We only had breakfast in the hotel but it was excellent. On refelection I wish we had had dinner there because where we did eat ( Italian on Elvet bridge ) was absolutely dreadful. The room, though beautifully furnished, had too many things in it for its size. I could imagine parking could be a problem since there is no on site parking available. We managed to park at the 'pay and display' in the same street but if you couldn't find a place you might have a bit of a trek.
the themed rooms no breakfast due to the snow!!!
the room was excellent and loved the hot tub and sauna some of the pillows were stained and appeared un washed
Great reception by interested and helpful staff. A real feelgood factor when you enter the place and a very comfortable room with all that would be expected for the price. I enjoyed myself here and will be returning. Just a tad over-priced.
We stayed in the garden themed room, it was fantastic, especially the sauna and the hot tub! Nothing
Hotel has attention to detail. Nice bathroom and shower didn't want to get out! Sufficient towels and shampoo/shower gel provided - not many hotels do this. Room very well appointed and clean. Needed a bit more lighting especially in the bathroom. Stumped my toe on the door stop as I did not see it! Perhaps remove the armchair from the Cruise room and replace with a table or chest where cases can be rested.
Very nice room (Cruella); also good food in restaurant.
Staff were lovely, very helpful and polite. The room was fantastic. The photos do not do the room justice (Sci-Fi Room). Bed was extremely comfortable. Bathroom is through the tardis which is brilliant. Shower with sauna feature, radio feauture, massage and power jet features. Big Bath and sink, luxury toiletries. Hot tub outside is brilliant, wasn't cold even in November! And very private. Lots of gadgets around the room also. Want to go back now, loved it! I dropped some make-up in the bathroom and when I picked it up, it had a large collection of dust on it so the cleanliness wasn't up to standard there but everywhere else was immaculate. I feel that check in is too late (3pm) and check out is too early (11am). Asked for a late check out and offered more money but was refused this. Would have liked breakfast included for the price we paid. However, it is still a fabulous hotel.
Quiet location No restaurant or bar on Mondays and not near any restaurants to go out to eat.
Quietness - garden view - ground floor room, as we had heavy luggage - good sized room - staff helpfulness in giving us a lift to station when it turned out there were no taxis free - apparently this is a regular problem in Durham, of which visitors really need to be warned so they can book well in advance. We picked it largely for location near the station, combined with Victorian architecture - we found that the information we had about location was quite misleading, as it was further than we expected and roads much too steep for convenient walking with luggage either up or down. Architecture was just fine!
Large, pleasant room with v.large bathroom. Friendly staff and big breakfast. There's a dog that starts barking at about 0930 and doesn't stop all day that was opposite my room - not too bad in the week but killed any chance of a relaxing lie in at the weekend. No bar.
Excellent guest house with spacious rooms. A little hard to find
Friendly, and a good breakfast Noisy pipe work in room nine at 6:0 am in the neighbouring room.
Good ROOM.exc breakfast No bar,nofood available sunday and monday
The Breakfasts - a good, wide choice. Good room - we liked the views. The noisy heating system. Check-in could have been more friendly; Staff did become more friendly as our stay progressed.
Super view of cathedral The restaurant - very pretentious Michelin aims....
An amazing building, with wonderful views over the Catherdral and castle. Beautifully restored building with modern comforts. Warm as toast with a lovely welcome from the management. Stay not long enough, will stay for longer next time.A real gem of a find.
Convenient distance away from the centre of Durham Yes. The first night we did not sleep a wink because of the noise of the fan and plumbing toilets etc, the noise was unacceptable. Room No.
the location and comfort provided very friendly and helpful staff.room very clean and spacious.good breakfast set us up for the day.all in all anenjoyable break. will definitely use a premier inn in future.
The hotel was clean and comfortable and the staff were delightful ---so cheerful and helpful.I also liked the big bath and hot water. No dislikes
Staff were extremely courteous and helpful at all times. Hotel is spotlessly clean and comfortable beds. Very close to centre of city but still quiet. Good car parking facilities in multi-storey behind hotel. Length of time taken for meals to arrive from the kitchens! Average length of wait from time of ordering was between 30 - 40 minutes, however food was very good when it did arrive. Many items on the menu were unavailable during my 6 day stay restricting choice a little.
Both accomodation food and staff None
Everything about this hotel gets plus marks,condition,staff,food,location all first class Not one
breakfast service no problems
The staff were really helpful when we arrived to find that Booking.com had not made our booking, luckily they had a room and honoured our rate. Also breakfast really good with nice hot food, a good buffet and really friendly staff. Arriving to fing Booking.com had not made our booking.
Good breakfast but too expensive at £7.75 for the Premier meal. However, staff were very helpful and charming. Very good location for the City Centre. Expensive - ie advertised rates from £29 a bit misleading as limited availability. We felt we paid far too much for a weekend at a non-luxury hotel at nearly £71 per night including breakfast. Had to book a family room as no double or twin available.
Pleasant, helpful staff. Nice food. None.