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The hotel's position close to the airport terminal.The comfortable room. One of the eating places ('Paella' or the like) was advertised in the room and in the lifts, but was closed "for the season".
Proximity to airport was very useful and check out as well as car collection service were both good The carpet in room and corridor were not as clean as they could have been. Check-in was very slow!
Spacious room and comfortable bed. Walking distance from the airport.
The room was great. Mattress was super comfortable. Location was also great as we were staying because of a layover. Breakfast buffet was also the best I have ever had. Food prices at restaurant were a little pricey for what was offered. Room smelled a little of smoke. Suggestion: perhaps offer complimentary water bottles in rooms?
The location, a short walk from the airport terminal. Very convenient. The room, the quiet. The staff was very helpful. The swimming pool closing at 07.30 PM. also, the hotel was a bit pricey.
The hotel is new and very clean and has all the necessary facilities for a pleasant stay. There was no family room and so I had to take two rooms with a connecting door for a family of four.
The minibar was stocked
Friendly staff, clean room, just next to terminal building (2 min walk), quick check-in and check-out.
I had only one night at the Radisson Blu but it was great. Dinner at the Italian restaurant was memorable - unusual, creative dishes. My room was, for me, very spacious and luxurious. The breakfast buffet was outstanding and had a wonderful assortment including fresh fruit salad, which is a rarity indeed. I had time to use the heated swimming pool.and enjoyed it very much. Then a quick but tasty lunch in the bar before departure. All the staff were excellent - friendly and helpful. I especially appreciated a late check out as well as a concierge facility that allowed me to leave a large suitcase both at no additional charge. I didn't mind paying for the excellent facilities and service. Well worth it.
Easy access to the airport... Price.
Reasonably sized room. Comfortable bed. Clean with one noteable exception. Airport accessible via covered walkway - 2 or 3 minutes at most. Broken glass on bathroom floor. Food and drinks a little pricey. Compulsory service charge for waiter service in main bar area.
the location as it serves the airport very well. The rooms are comfortable and the staff very helpful. The cost of drinks and meals. I with many others leave the hotel and eat and socialise in the airport. If the food and drink bill was less then people would be more likely to stay and eat on the premises. I even know people who avoid the hotel because of the cost
nice facilities, room on good condition, staff are very helpful there should be wireless connection available inside the room, so that we dont't have to come down at the lobby for longer period (very cold)
Pretty good value for the price, the hotel is very clean and quiet, the location for connecting flights is perfect, the transfer to the airport is well-organized. The price for the transfer was quite high
Bed comfortable Room far too warm when i arrived and in order to cool down the airconditioning had to be left on all night and it was noisy therefore could not sleep.
relative close location to STN n.a.
The hotel is very near to Stansted airport. There is a hotel shuttle at the airport. After 13 hours of long flight and reached UK at 8pm, it is very convenient to stay at the nearest hotel as it is only 5 minutes from the airport with comfortable and clean room.
bar staff - really caring and giving a chocolate bar to our baby girl whihc was a nice gesture the food served in thehotel restaurant - the dinner - the food was cold and a siz e of portion misearble
The room was great, very confortable and tidy. Breakfast could've had more variety.
It was convenient The check-in clerk was surly and offhand, and was ignorant. She also vaguely pointed in the wrong direction for the elevator/lift. A later desk clerk who entered my Priority Club number was very helpful.
Surprised that they did not offer early morning breakfast pack in the room especailly as they are at an airport. Cheaper hotels do. Also what happened to the travel bag hooks at reception?
everything I would like somebody to speak other languages. spanish for exemple
Express check in was easy. Room was very clean, loved the extra pillows and helpful sleeping tips. Perfect for short stay. Also loved the shampoo installed in bathroom so I didn't have to unpack my stuff! Bathroom was a little like a hospital but that's also to say it was very clean, not really a problem. Also dialed down to reception and didn't get an answer, at 1am, but note says 24 hour reception.
Pleasant, helpful staff Slowish service in the restaurant
The helpfulness of the staff at Reception was very high. I have an accident with my glasses and needed selotape and a pair of scissors. This was produced very quickly. Directions to a local restaurant was also quickly provided together with a large scale map. Quality of the breakfast can be better.
Proximity to the event I was going to. Staff not great or particularily welcoming.
I was held up for three hours in Customs at Heathrow and advised staff that I would not make the first night of a four night stay. They were not helpful in assisting me in finding another Hilton. I specifically was told by the clerk on check out that I would not be charged for the missed night, but discovered that indeed I have been charged and I am writing sepaerately for a refund. Staff in the bar treated me like a vagrant beaucse my room was not ready and I only had casual clothes. It was only when I put my expensive suit on that I received decent service.
very nice staff, extremely good value for money
Ideal location in the center, excellent breakfast, hotel has been fully updated, Internet access is now included/free, the staff was very friendly. I have stayed a handful of times over the past 3-4 years and feel it has been improving. Definitely my first choice when traveling to Cambridge
Staff were pleasant and helpful Room spacious and facilities good Nice touch to have the magazines to read and the luxuries in the bathroom The lighting in the room was poor - one light inbetween the beds was totally inadequate if you wanted to read in bed - room too dark - an additional standard lamp would have been better. The website indicated that the hotel was near to the Aracde Car Park, giving the impression it was easy to park - in fact it was not. When we arrived the car park was full and we had to spend an age trying to find parking facilities and then walk with our luggage to the hotel. The price also for parking was ridiculous - our main objective during our stay was to drive away from Cambridge each day to stay out of the city as long as we could knowning that when we did return the cost of parking would be far too high. Not something we had bargained for.
Lovely room , the most comfortable bed I have ever slept on in a hotel. Valet parking was excellent. Great location next to shops and restaraunts Nothing of note
So pleasant and enjoyable!
The staff were all extremely pleasant and friendly. The room was very large and comfortable and the breakfast was yummy! It is the best possible location for a theatre break as Cambridge Arts and the Corn Exchange are both a very short walk away.
Very friendly staff Carpets require cleaning in the room. General decor needs refreshing, looks tired and slightly grubby.
Impressive exterior to the building and well meaning staff The breakfast was hot well cook and hot plates so the food did not go cold No restaurant facilities in the evening - the only offerring was a bar menu of jacket potatoes, pasty or sandwiches. The 'chef' was stopping work at 8.00 pm presumably health and safety were worried about potential microwave overdose. No facilities, other than a bar which had no background music, no tv and no sky sports - all requirements for a business traveller, hence no customers. We popped in to the bar a 6.30 before going to a meeting and returned aat 9.15 - there had been no custom between those hours and there were no other clients until we left at 10.15 Breakfast was on long tables not separate tables and no table service
The location of the hotel was perfect and the comfort and amenities in the room were excellent. I would also rate the buffet breakfast very highly. This is a small point - the quality of the room service meal could have been a little better and the hotel is quite expensive. However, overall the stay was excellent and I really liked this hotel. For a lovely weekend stay in a great location by the river I would definitely recommend it.
It was a great central location. A comforatable hotel with leisure facilities. The staff on reception were a bit hit and miss with experience and reception was not always manned.
Cambridge is an expensive location by any standards. The hotel in question was generally excellent the only cause for complaint, apart from price, was that breakfast was not included.Bar service could be a bit slow but staff were very friendly. Location was excellent in fact hard to beat in this location and it was worth paying extra for the river view. Lunch in the riverside restaurant was dissapointing but again if you want to relax with a glass of wine and watch the river go by the food will not be your principle concern. As stated above the fact that breakfast was not included for such an amount of money is a bit of a joke.
The location is excellent. Very close to the city but away from the bustling crowd. The gardens looking out to the river is perfect for a summer wedding. The rooms are clean, comfortable and modern with generous supply of toiletries. The internet service is slow in the rooms and rather expensive.
Nice location; comfortable room with great view of river Hotel styling and feel are dated and plain; expensive internet
Efficient friendly staff, clean comfortable room with a river view. Very good breakfast. Only negative is paying a £17.50 parking cost which to be fair is made clear on the website, but a bit excessive I feel.
All user friendly, pleasant and helpful staff. Car Park charge
Location, leisure facilities & overall ambience
Very loud disco to midnight, we were not warned beforehand, so no chance of sleep after long journey. Not acceptable that we were not warned or offered alternative accommadation
Hotel was fine but price was not. Friend booked the same room for £79 via Secret Room.com, you charged us £199 per night so we are very, very unhappy about that. The price.
Good balcony .excellent aspect on a clear day No car park.not many tv channels.king room bed only 5 ft wide.I thought would be much wider
Excellent room and breakfast. A wider selection of drinks in the hotel lobby would have been good.
Excellent staff Excellent breakfast Poor design of room No parking No view
The room was lovely and the facilities within it were fabulous. The view over Cambridge was great Having to go outside for breakfast was odd. The lack of a hotel bar or place to meet was a bit strange too. I also think the staff serving breakfast seemed a bit amateurish. It wasn't very clear how things worked and no-one explained.
Varied choice for breakfast with a pleasant view out onto the river cam. Conveniently situated for the Fitzwilliam, Kettles Yard and shops.
Great location, friendly staff, comfortable rooms. Lovely bathroom. Very enjoyable stay. The much trumpeted "excellent views" were a bit of a damp squib, though. We had a "Senior Fellows" room on the 2nd floor and had an excellent view directly into... the communal kitchen area of Jesus College's undergrad block, some ten yards opposite. The floor-to-ceiling glazing just left us feeling a bit exposed.
Excellent location close to historic centre of Cambrige with its famous colleges, Kings College Chapel and punting on the Cam. Breakfast room located outside the hotel itself, albeit in a building immediately adjacent. You still have to go outside to get to breakfast - annoying on cold, wet or snowy mornings.
We stayed while there was a wedding on and unfortunately we couldn't enjoy a relaxing drink in the gardens as we felt that we were in the way and also there was not enough seating outside, so had to take our drinks back to the room. We had booked to eat in the restaurant in the evening but unfortunately there was a gas failure,we felt we were not dealt with in a very professional way.
The food was excellent, you have a very good chef who makes good use of local ingredients I always have trouble with being too hot at night with a duvet.
Location, freindly staff, Room was too small, bathroom not big enough, having booked 4 rooms 2 couples outside in modern blocks and the other couple and us inside in 2 small rooms not ideal. room price for bed only for 4 couples we feel was exspensive. looking at the reviews if we had paid £30£-40 less per room like a lot of them we would have been a happier group and would all have stayed for breakfast.
food bed single malt
Very friendly staff. Hope they are paid a decent wage!
Nice clean room and staff excellent.Lovely pool.Good selection in bar. Buses irregular pm to Cambridge.Taxi option expensive.
Very comfortable and relaxing atmosphere. "Off the beaten track" but not far from town
The staff are curteous. The hotel atmosphere is quiet and relaxing. The standard twin room that I got was, in my opinion, slightly below in standard for the price.
Very pleasant setting and comfortable and clean accom. A good breakfast
convenient and friendly cooperative staff
Relaxed pleasant atmosphere, friendly and efficient staff Difficulty in booking a table at a convenient time for us in the restaurant (on arrival). Would recommend others to book a table well in advance of stay. Food excellent though.
Very welcoming, comfortable and clean; efficiently run ; very good restaurant
Decent bed and linen Poor service, poor cooking, overpriced breakfast, chipped crockery, dirty carpets, ugly new buildings, view of carpark, need I go on......
Excellent Hotel. The food was outstanding.
Beds and rooms were comfortable. We were moved promptly to an alternative room when there was a problem with the plumbing in the initial room. Pillows too soft
Friendly, courteous staff at reception and in restaurant. Breakfast was basic, but actually quite good, particularly recommend the homemade granola! Room was a little cold, the heating is basically electric wall heaters, and not sure this was sufficient for the room. The bathroom also relied on the towel rail to warm it! Restaurnat a little pricey, although the food was very good! Located just a little bit too far to walk into town!
the staff were extremely friendly and helpful. the room was very comfortable and loved the fact that it had a cd player.
good setting and layout, comfortable bedroom, excellent bathroom charging for internet is bad customer relations given the price
Food & peace Poor selection in mini bar
Beautifully appointed new wing added to original building we felt welcome from the moment we arrived. Staff friendly and helpful, room well appointed and delicious food served in the restaurant.
It is very difficult to find a clean and decent hotel room in Cambridge that is also quiet and serves good food. Hotel du Vin is the only one that is clean, quiet and has a decent restaurant.
Room was fantastic loved the bathroom facilities, drinks range very good, loved the cigar facilities, decor atmosphere very sexy and romantic. The garden area could have been better and the room was too hot for me .
Convenient situation, friendly, efficient staff & excellent shower!
Service was excellent. Reception staff very accomodating. Restaurant first rate. The room was simple but beautifully presented. There were no glitches, flaws or loose fitting (rare in my limited experience of hotels). It could always be cheaper!
Excellent breakfast - but had to pay on top of a high room rate. Exceptionally poor value for money. Plus the back of the hotel looks onto a 7 storey research labs.
central location, well appointed room, reasonable restaurant poor service in restaurant which was very busy on a Friday night and understaffed
Central location,good food and special Reception seemed unaware of active hotels agreed rates for b&b
Well located, near to city centre and train station. Nice room, good service. Difficulty in accessing the internet service from the room
The comfort of the bed, and the breakfast The view of the aircon units from the bedroom window, the fact that the room was chilled on entry on a cold and wet day - and heating took ages to work, the delay in being served tea in a chilly library , the failure to return my call to reserve a table in the bistro which meant we had to go out into the rain to find another restaurant
Bedroom was beautifully finished and furnished. Food delicious. Nobody available to check me in on a Sunday - this is not prominent enough on booking confirmation (it is one of last items) needs to be nearer top of the list so people are more aware of this.
We just wanted a night away with a restaurant on site - this fitted our requirements perfectly because we had a delicious meal and spent the night in a very comfortable room which was detatched from the pub therefore nice and quiet. Breakfast the next day was also good. The staff were extremely friendly. There was only 1 member of staff doing breakfast and seemed to struggle a little to serve everyone.
Very helpful staff, good accomodation, relaxing surroundings and excellent food. A cut above your average inn accomodation. Do partake in the pudding club and/or chef's tasting menu when available.
The restaurant and bar staff were very good and helpful. I had to leave before breakfast and they organised a breakfast tray for me the evening before. When I arrived I was told they were closed (meaning the pub) and the lady who met me when I explained I had a room booked made me feel that I was an interuption to her busy day. She showed me my room and left very quickly.
The staff were Great ! The room was very new and modern and the food was top notch. The setting and the beer garden was very good also.
wonderful friendly staff and good food well cold showers in the morning and a late start for breakfast at 07.30 (all the guests were queueing for the excellent breakfast)
Nice hotel, peaceful settings, friendly staff, good food, perfect for exploring Duxford.
Generally well run, friendly and human. Good food - standard pub food and slightly more adventurous things both well done. Nice location - good evening walks around. Nice that the bedrooms are in a separate wing away from any possible pub noise. On one occasion our room was not cleaned and the beds weren't made, apparently through an oversight. But as soon as we pointed this out, it was fixed. Though the rooms are new, there is insufficient ventilation - there is a skylight but it is too small and too low down to really provide much of a current of air, so the room overheats during the day and takes a long time to cool at night.
Wonderful staff! Great food.
Good room, good facilities. Nice to have a king size bed rather than a standard double. Parking good. Nice quiet location in village and rooms separate from the pub so again nice and quiet. Not a big choice for vegetarians. Didn't like the two options available though didn't ask if they could do something else. Extra pillows would have been good and Tv reception not good for bbc1.
The Red Lion is very well appointed. The rooms are modern and spotlessly clean. The restaurant is excellant. None
Very comfortable room. Friendly and helpful staff.
A first class Hotel in beautiful surroundings. As usual, it was a pleasure to stay at the Bedford Lodge Hotel. Staff are friendly but professional. The food is delicious !! There's nothing really to dislike, but it would have been nice to have a modern tv as this was really dated.
nice gym and pool nio tv in bar
nice quet location, stables next door a plus tv old and small
short stay as arrived at 0200 and left at 1100 but the night manager was excellent, I did email in advance to let them know I would be late. My bed was turned down, the manager made me some food VERY quickly and the service was second to none.
the whole thing .. gym swimming pool and restaurant
The Bedford Lodge was a lovely place to stay, the bed and room were comfortable and the staff couldn't have been more pleasant. The hotel has lovely grounds and nice fitness facilities. While there, I took advantage of the pool (unfortunately, the hot tub and sauna were undergoing renovation, but should be completed soon). I usually live out of my suitcase when I travel, but the room was clean enough that I felt comfortable placing clothes in the drawers, where, unfortunately, I left some of them. When I discovered this and called the hotel, they very promptly packed the left items and sent them off to me at my follow-on hotel, keeping me informed of the progress. It is easy to get to Cambridge from there and, if in the area, I would be happy to stay there again.
Friendly staff, good facilities, nice rooms
They let us check in early at no extra cost as our rooms were ready The bar drinks were very expensive
Comfortable clean hotel, nice room - I would stay here again if doing business in the area. Bar prices a bit steep - £9 for a large glass of red wine!
Good gym, sauna and swimming pool Temporary building work in progress until March
The staff was amazing! Very accomidating to our every need!
Very friendly staff. Comfortable and clean room. Good price. Convenient for Stansted Airport.
The courteous, efficient, competent staff-- "service- oriented," how refreshing!! Very professional staff. Not a thing! Look forward to my next visit. Best place to stay for London Stansted!
Near the Airport Had to pay for the shuttle bus to and from the airport, should be free service. Rooms not as nice as other Hilton hotels.
no Sky Sports in room, infrequent transfers
Rooms - too small Breakfast - too expensive for the quality
We only stayed for one night. Left early in the morning! The bed was ok!
Good bed and linnen was probably the best feature of the hotel. The hotel is in need of deep renovation. Especially the bathroom was in a bad condition and only 2 star.
The gym, the bar
Checked in 2a.m. left 6a.m Very disappointed to get a room with two twin beds. To late in the night to argue. Price for the room was very hig versus accomidation.
At four stars- you would hope for everything better. The rooms are out of date and unclean. Shabby with wprn down wood, very dusty air vents and bad beds
very comfortable bed
First of all I was impressed with the standard of the accomodation itself, I thought the rooms, bathrooms, kitchen and living room were all of a really high standard. The breakfast offered the widest selection I've ever been offered including full veggie, pancakes, smoked salmon, mackerel and kippers plus smoothies, croissants, toast, a full selection of teas, etc. We could also walk into town in 10 to 15 minutes across Jesus Green or taxis were easy to book and affordable shared between six.
very nice B&B w friendly staff
The hosts were extremely friendly and helpful and did everything they could to help us during our stay. The room was lovely and warm on a very cold night. Very good facilities and spotlessly clean. Overall excellent. None
The room was really clean and staff very friendly. Excellent breakfast! Nothing
Very clean and comfortable with good breakfast
The staff were very helpful and the room was very comfortable.
Excellent breakfast, pleasant owners
All round pleasent experience That it costs more for a single persons stay for 2 nights then as it would if a couple were staying for 2 nights
We really enjoyed our stay at the hotel , The staff were excellent , the room was comfortable and clean and the food we had was very good and presented well
Staff were very customer focused. The hotel and facilities were excellent and our short staff was extremely relaxing Sunday night we went to Elmsfield recommended at reception. However no food available. Returned to hotel 10.45 - restaurant no longer serving and for room service the food was very limited. It was a shame as there was then nowhere else to eat in the area.
When I booked out! The Bar food was overcharged for what you actually received. No TV in Bar area. Breakfast luke warm .
The standard of the Spa and Gym facilities was excellent. Staff were friendly and the Cocktails at the bar were an expensive but worth it indulgence! This is a corporate hotel and caters for business events, so it not as touchly feely as some other establishments. It is quite apparent from the photos of the hotel on this site that is it not full of character, charm and history and people who are looking for this should not book here. Some of the negative comments are nit picking to say the least - yes we would have loved another packet of biscuits in our room but it's not a decision clincher!!
the room &ensuite were of a good size liked choice of bath or shower.
Ease of access to Cambridge. Plenty of hotel parking. Facilities within the rooms. The service during breakfast. The luke warm temperature of the cooked breakfast on the first morning.
Location for meeting members of the family and meeting a business aquaintance.Easy to find and although large gave the quiet peacefull nights sleep I required prior to the onward journey I had arranged. I had a problem with the door locking system that required help from the staff.
Business A lot of the staff did not speak good English