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Very curteous, friendly and informative reception staff Good range of tv channels
The staff were friendly and very helpful which I find to be very important qualities, when staying somewhere. Information was provided to us on arrival eg breakfast times etc, which I found very useful. Honestly can't say anything bad about the hotel, totally lovely.
Very friendly at checkin
room and location was good No SKY Sports, the hotel near emptied to go and watch a big european football match at the Holiday Inn, everyone ate and drank there, so I think its bad economy on your behalf by not paying the Sky fee. I will stay at the Holiday Inn next time.
The bed mattress was too firm and as a result I was unable to get a good nights sleep.
The facility has been recently refurbisheed and the standard is high and the satff, they made you feel welcome and privilaged and were ever helpful. They obviously take pride in their company and their service to guests Some refurbishment ongoing and the smell of new paint - nothing that could really put me off as the staff and painters were polite and helpful at all times and no real inconvenience
restaurant next door was great. all good but a box of tissues in the room would be good.
the inn was easy accesible, the staff were very friendly and helpful, the food in the shepherds rest was very good
The friendliness and efficiency of the staff who made us feel so welcome and could not do enough for us.