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The staff were friendly and helpful, in particular Hannah who booked me in. The location is great and despite being on a busy road was not too noisy. The hotel and the pub have a pleasantly informal and quirky character. Also very nice toffee bavois desert! The room was a quite sparsly equipped: lack of a hairdryer and anywhere to plug one in near the one poorly lit mirror in the room; no bedside table or lightswitch reachable from the bed and no water glass provided. A room folder with information would also help - especially how to work the TV! Only 5 carparking spaces.
Bed comfortable, bathroom clean and modern, staff friendly and helpful. Breakfast was very good. Nice safe location. Booking stated Hotel had secure parking available, The hotel only had 5 or 6 space infront which had to be squatted on to get one. Only other "secure" parking that was offered was to park in the near by public park, carpark, where the gates are locked at 7pm. Did not like the idea of leaving my car in this exposed vunerable location. Rooms were clean and nice, but a little bit cramped, may not suit a large person. An old building some doors on rooms had gaps at the bottom of the door enough to put your hand under.. or hear whats going on in the room from the outside in the corridor.
This is a charming eighteenth century style inn which I initially booked because it was next door to Hampton Court Palace as I was attending a ghost tour. I found it delightful, it has such a nice vibrant atmosphere, good food and wine and the rooms are comfortable and themed. The breakfast in the morning was also excellent and overall it was just a fun stay and what was pure off chance has now turned into somewhere I would like to stay again and again. The rooms are in need of some minor decor work (the paintwork is cracking or peeling in some places) but this didn't affect me personally at all.
I found the hotel warm and inviting and would definately return
Very poor and slow internet connection...
Lovely place, great location, friendly staff
The King Arms has an impressive exterior, followed by a warm pub atmosphere upon entering. The staff was very responsive and helpful and escorted me to my room helping me with my luggage. I liked the personal touch! They were friendly and seemed motivated by a sense of genuine to help. The room was modest and comfortable with a nice shower and bathroom. I would stay there again! The wifi access was good too! I would have liked to try the French toast in the morning but they had run out of some of the ingredients to make it.
Superfriendly staff, nice atmosphere !
The hotel was easy to find and just as described. The room was lovely although instructions for the TV would help! The bar menu was limited but adequate. Would stay there again.
really friendly relaxed and helpful staff with a very high standard of cleanliness and a wonderful breakfast No
Breakfast was good, but late. Location was good. The carpet in my room was filthy. I was afraid to put my feet on the floor. There was no coffee for breakfast one day.
Nice breakfast offered, not included in price of room. No transportation from airport when flight is delayed and gets into the airport after midnight. Only taxis at a cost.
Comfortable bed, quiet, complimentary drink on arrival. No coffee maker.
Located across from Heathrow property with free shuttle (city bus) to the hotel front door. Quiet comfortable bedroom. Great breakfast ($15). Good service. Not very close to local restaurants. 20 minute (easy) walk to closest pub (The White Horse). Cannot exchange currency at hotel. ATM located in convenience store 10 minutes away.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Nothing decor very tired, noisy
The food was great, and the service terrific too. Doors a bit scratched up.
the strict minimum!! 14 GBP for wifi
Close to the airport The rooms was far too hot.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
Slick check in, very clean and comfortable
Close to the airport. Elegant in its own way. The rooms are a bit small.
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
clean and comfortable
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
Very convenient, great location to airport
Returning to the US from a European trip, we needed to transfer from London Gatwick to London Heathrow late at night, and then depart the next morning from London Heathrow. The Hilton Garden Inn was ideal. It is located close to Terminal 4, and gave us a good place to stay for the night. Staff are very helpful. I can't think of anything
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
location for airport
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Quite up to date Small room
Staff attention to detail, quality of room and location
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Executive lounge small room.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
clean, modern and comfortable
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Convenient for our touring itinery.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
The food at the restaurant was excellent - a fantastic meal.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Chose this hotel for it's location and really only slept there as family live in locality but have no room for us to stay. Thought room was a little cramped for hotel rating but it was adequate for our requirements.
the leisure facilities were good and included in the price the rooms are very small and so are the beds
The location was the only thing we liked. The room was tiny. The bed was really small and breakfast should be included at the prices they charge.
It was close to the town making travel to central london easy. very small room.
The main evening meal was poor in relation to the high price they charged
Staff were very friendly.Breakfast was excellant. Dinner was first class.
The situation was ideal for our purpose. The rooms were quiet and comfortable. Breakfast was great though no Shredded Wheat! The view from the room wasn't great with piles of builders stuff and van's unloading etc.,however it was a bargain weekend deal and it didn't really matter.
Comfortable bed, well-equipped and clean room. good view, excellent breakfast, including fresh fruit and low fat yoghurt Music played throughout public rooms, particularly too loudly in the bar where one wants a quiet chat.
Clean, room ok in size for London Internet unstable, only 20 min, should be free or included in the room charge. Long check in and check out procedure.
cleanliness , location and facilities no
The view of the zebras and antelope, and a section of the zoo opening to guests early evening. A real treat. This hotel is good to stay in as a one off. The food was very pricey, I paid for a continental breakfast £12 for a bowl of cereal and a slice of toast.
The swimming pool was fantastic Enjoyed the fact two tv's. Nice to have the childrens area sectioned off from the adults. It would have been nice to have had a sofa in the room instead of a chair. Also toiletries would have help (Shampoo, Conditioner etc. No hot water in the morning.
lovely location and spacious accomodation
We have stayed in hotels allover the world and have never found staff so friendly, courteous and helpful. It was an absolute joy and we will return Not enough Coffee in the room!
The hotel was extremely clean, the staff efficient and friendly and the whole safari theme was wonderful. The outside decking and rooms overlooking the safari park were terrific. The pool and spa were lovely and our room was stunning. We will be back again. The breakfast was fabulous but very expensive
Very helpful and friendly staff, didn't had a fridge in the room to store my baby food but staff helped to keep them in the concierge fridge and delivered bottles as per requested. Comfy, clean and spacious room size and bathroom. Great place for the family to spend the weekend. Would definitely go back again
Having a pillow is a great idea. It was set in a lovely location and everything was clean and new. It would have been good if plainer snacks were available in bar and restaurant and some staff were difficult to understand .
Excellent food, good swimming pool, friendly staff and within walking distance of Chessington World of Adventures
Brand new hotel, only open three days when we arrived. No problem with late arrival. Good english and buffet breakfast. Right on site at Chessington World of Adventures. A great place to spend the weekend and I would imagine a great weekday hotel for business visitors to the area. Night team still learning and had to deal with influx of late arrivals. Found someones laptop in our room which was a little worrying at the time but its new and these things happen. Would stay there again.
Nice themed hotel ideal for trips to chessington. Super friendly staff try hard to make sure you enjoy your stay. THere were also lots of little safari extras. Overpriced food in the restaurant.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
The room was large, comfortable, and well apportioned in terms of what it contained (TVs, tea and coffee amenities, iron, etc). The convenience to the airport is stellar, and the amenities within the hotel (bars, restaurants, gym) are good. Staff was very friendly. The room was weird. There weren't any outlets near the bed, which doesn't make any sense because it meant there wasn't an alarm clock and also you couldn't plug your phone in by the bed to be an alarm clock. Also, not having a free shuttle to the airport seems usurious.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
Early check in after a long haul flight was not possible
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
Professional attentive staff- good location for my business meetings;
Clean, Breakfast good, Staff good & helpful. Ignored at the bar, Shower temperature too hot and hard to control the temperature to the right setting.
It was close. Check-in & check-out was easy.
My brother and his wife stayed at this hotel on their anniversary. I live locally so the location of the hotel was idea. The hotel room was lovely with a balcony overlooking the river. There are also lovely pubs and walks close to the hotel and the busy market place of Kingston Upon Thames is just minutes walk away. The bathroom was a little cramped although beautifully appointed.
Comfortable, clean room friendly staff Air-con unnecessary,(1st of May in England!!) obtrusive and couldn't be turned off without turning the power off. Breakfast was disappointing - eggs cold, sausages hard. Very expensive for what it was.
Breakfast was a bit chaotic, I dont think there are enough staff to clear, clean tables, replenish bread, fruit, etc. But all staff smiley and helpful, just overworked at 9.A.M. when we breakfasted
Very helpful staff.very new and clean environment. Car parking difficult.breakfast a lot of money
Cleanliness of Holiday Inn, every member of staff efficient. Location on riverside and close to Kingston and Hampton Court. Lovely area. Good car parking facilities. No bad points.
because of booking with booking.com they gave my 18yr old son and me 55yrs a room with a twin bed checking in at midnight after driving 8hrs from Germany. They said they could upgrade me with a surcharge. After waiting until 1am they gave us another tiny room with 2 single beds. All this although I had booked a double room for 4 nights.......
I liked clean beds and towels. I didn't like layer of dust on TV, 50% of expired milk in a fridge, slow and paid internet (at least should be fast).
My wife and I are not 'hotel people' but we were blown away by the decor, comfort and especially the friendliness of all the staff.
The location is great, the comfort of the room was important but by the far the friendly staff were fabulous. Long Corridors, nothing else really.
All very good Cold at B/Fest in the resterent
Clean, comfortable and modern room.
I enjoyed the stay. I think the outside sineage could be better especially at night. Breakfast dear.
Freindly staff light well maintained room None
Great room, very quiet, very clean, end of the corridor on the 5th floor... Like all the Rugby touches around the Hotel...
The Staff - Just brilliant and very interactive.World Class.
Good staff food good Carpark 500yds away phone charges & internet excessive.I Avoid hotels charging for internet.didnt know you could charge so much for calls perhaps you increase them when it rains
Hotel is clean, well appointed and luxurious without being overly expensive
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
excellent facilities. main restaurant closed. drink and mini bar prices too high
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
Location and friendly staff Cleanliness
The size of the room and the Hotel's location poor service at the restaurants
First class all the way Limited menu selectin in the sports bar
We felt really welcome upon arrival. The atmosphere was very homely. A beautiful period house with perfect interior. The breakfast was more than enough and in a cosy formal sun-soaked breakfast room with a view onto the garden. Don't miss the billiards room for a game on the huge table! The pool was also excellent. Great place for a romantic weekend or family reunion. 10mins from Hampton Court Palace (Henry 8th home), great day out.
I like everything about this place. The key is too big.
Very peaceful and quiet surroundings. lovely place for weekend getaway.
Everything was fine. Staff, location, facilities. A really beautiful place. -
Good service, attentiveness of the staff, excellent facilities We were not advised when we booked that evening meals are not normally provided in the dining room. Supper trays were provided and the quality was good although limited to "sandwich or burgers"
Fantastic location so peaceful , welcoming ,food was fantastic , best pasta I have tasted in a very long time - just an overall great experience throughly enjoyed my time with you , I have already recommended it to my business collegues ! I struggle to think of any ...
The area My room
free wifi & parking, nice bed the hotel was quite empty & they still put up on the 3rd floor..lots of steps, that somehow happens very often when booking thru your website.
Got a free upgrade, room was lovely, pefect surprise setting for my partner. Room came with a Bose sound system, nice bathroom, big bay window with great views to London and the surrounding countryside. Even had a little fridge which is a rarity nowadays. A shower curtain would have been good.
Quiet, easy parking and communal rooms were very good Not possible to eat in the evening other than on your knee and we couldn't get afternoon tea either
drinks at bar were a bit expensive
It was a lovely weekend break. The only very minor issue we had was that the tv remote control didn't work but apart from that, everything was perfect No bad points
Very well situated not too far from London the food was not particularly fantastic
A very grand hotel but had a very cost feel. We will definitely be going back
Grounds and location Checkout was slow on the Saturday morning with only 1 receptionist on duty and queues were forming; Also the Duty manager walked past twice and did not recognise there was a problem with people queueing
The room was very comfortable, clean and quiet. More choice of seating for eating my bar meal would have been nice. The hot drinks made in my room tasted awful - the kettle?
Wonderful view of the Thames from the restaurant. Beautiful internal decor. No tea/coffee tray in room
we loved staying here! beautiful room, very clean, and very accomodating room service staff, who said they would cook me an English breakfast after 9.30am, as i am allergic to wheat and couldn't have the continental! some of the check in staff on the front desk were Very formal, not too friendly and very snippy with us when we checked out. - we'd arranged late check out, and although we appreciate that the maid was waiting to clean our room for the next guests, we were out by 1pm as agreed. but downstairs, a couple of the staff were definitely icey towards us.
Beautiful location - and extremely pleasant & welcoming staff Some difficulty in getting a table in the restaurant as it was so busy! But only because it's good!
Calm atmosphere, relaxed breakfast, no rush no gym
Free internet. Original breakfast offers. Beautiful setting. The fact that most if not all of the staff was foreign (but very friendly) made me think they probably underpay their people...
Value for money. Very nice hotel, very tasteful.
Friendly staff, comfortable Needs a business centre. Breakfast ends to early - 9H30? Should be until 10h00 or 10h30
the restaurant was devine, though would have been better to have had a wider range of food on offer for the room service. failing to have a gym. Although there are some excellent running routes, a gym would have been prefered
The breakfst was excellent, and would have been god value if not included in the room rate. THe dining experience waas enhanced by the wonderful view from the window down the Thames.
Brilliant stay, wonderful location.
Good location, nice spacious room, friendly helpful staff; would definitely recommend. Nothing we didn't like
Clean and friendly hotel, good room and car parking, good value for money Bed somewhat short (I am 6'2)
I liked the fact that it was so close to the highstreet and to Richmond station. It was very convenient and not expensive. The cooked breakfast was not great, but otherwise all ok.
Friendly staff clean rooms and good location excellent breakfast .helpfulness of recetionists in organising our transport to twickenham rugby match
Very convenient location Charged for a coffee that was undrinkable even though this was brought to the staffs attention
The staff were friendly, I booked a room for my friends as their christmas present, the room was cold there was no hot water and the bath room heating did not work. Did not like the fact the staff at breakfast continually spoke to each other in their own language and not English, most of guest were English and I feel this dosnt' make for good relations.
good location limited parking space
Welcoming staff -clean rooms convenient for station and buses Could be noisy in roadside room.