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I've stayed here on multiple occasions. I love that it's centrally located, has a pool, and that breakfast is included. They are also pet friendly and the rooms are a good size (a big plus when traveling with small children). The staff is also friendly. During this last visit, I noticed several issues and wonder if this is a sign of a decline in the quality of this hotel. Our room was dirty as though housekeeping was doing the bare minimum: sticky carpet, food under the furniture, an abandoned toy under the bed skirt, hair on the shower curtain, dust in the corners. Breakfast was meh (waffles were the best part, other days they had two types of eggs with pork and no alternative for non-pork eaters) and we had to wipe down our table before eating because no one was taking care of that. To make matters worse, I was charged twice for my stay. I really hope that this was just a rough patch and they turn it around.
Lewis at the front desk was very helpful and friendly (great customer service skills) n/A
It was close to the Boardwalk and had a free shuttle. The rooms were small and old and not very clean. The manager was okey once we had to yell as they put us in the worst room in the whole place. THe second room we got was okey but not much better. I would not stay there again.
Iit was wonderful! 4 miles from the atlantic city area. rRoom was clean and big and the breakfast was good as well. If the shuttle would have gone to the Showboat end of the strip, we would have utilized it.. We ended up driving and parking...not a deal breaker.. but.. the shuttle would have been great
Quiet room, good facilities, easy parking. A bit hard to find with that address, but GPS coordinates worked. Not much in the way of food around.
Our room was clean and recently remodeled. The front desk staff was very helpful. The shuttle bus that runs from the hotel to the casino area only makes one stop - The Tropicana. It was a long walk from the their to our desired casino (Caesars). It would be nice if the bus made multiple stops especially at night for pick-up. We wound up having to use taxi's frequently. The cost is about $25 each way from the hotel to the strip.
Friendly Staff, clean room, great price. Close enough to Atlantic City to be there in a few minutes but far enough away to avoid the hassle and traffic. I thought it would have a pool but it didn't. However, it is right on the bay with windsurfing right out back.
Our room was very clean and comfortable. There was a TV, microwave, small refrigirator and coffee maker. We had a pleasant view of Atlantic City from our window. Beds were comfortable, AC worked well and everuything in the bathroom was fine. Complimentary breafast was great: coffee, juce, bagels, scrambled eggs, fruits, cereal, yogurt.Breakfaast was from 6 to 10, we took some food to room for our child. It took about 10-15 minutes to get to AC. We enjoyed our stay. Recommended. It was all good.
straight drive to casino, low cost for over night stay, clean and breakfast
The price of the hotel is good in comparison,.... But I'd much rather sleep in our car the next time or on the side of the street. horrible! In all fairness, we saw their breakfast and It was good though. The sheets were so uncomfortable and rough, I had trouble sleeping.... My friend's room had blood on their sheets they had never slept on. There was an inch of dust everywhere. It was not uncommon to find small insects everywhere. Generally I felt disgusted just walking anywhere in the room. I saw the recommendations for this hotel, and I must say that most must be really old, or done by the hotel staff. There is no chance of recommending this hotel, unless you do it as a cruel joke.
The bed was comfortable. The price was good with breakfast included. I didn't like the mold above the door in the bathroom
The size of the room itself and bathroom. Friendly staff My only complaint is that our bathroom had no vent in it to suck out humidity.
I always stay here when I'm in AC. it's close to the beach, has shopping and food options inside for the rainy days, its own movie theater and gym and three night clubs!! That the Night clubs are weekend only. so during the week you have to venture out to party.
Found one in our bed. Confirmed by security. Management gave us the runaround -- had to call three times to get someone with authority up to our room. Disgusting. Poorly handled.
Variety of activities and events, also plenty of restaurants that are themed around different ethnic groups. When I get to my room, it is handicapped designed. Windows so dirty I can't see out of. Nothing to control the climate of room. Water was scalding hot and no cold at all. The next day I was able to get another room.
Leaving Smell of room,cheap amenities in room,inadiquit lighting in room
Terrible room in west tower, bathroom wouldn't lock, toilet didn't work all the time, and you could hear elevators running all night in the room that sounded like a loud roller coaster.
The accommodations was great. They where able to get me the room that I asked for. Everything was absolutely great.
Liked the location on the AC boardwalk. Knew it would be worth the cost Spacious rooms, clean, decor food
Shower was aweful! Poor water pressure! Beds were lovely!
Location Don't know on who's end it happened but they lost my reservation checking in took way to long. Had to show room key each time to get to elevator so annoying
We stayed at Havana tower For 4 days with two queen bed, coffee maker, and a small refridge. New and clean room. We only wished there is a bathtub in the bathroom and a microwave oven in room. We wish there is a bathtub in the bathroom.
Room was not as clean. Bathroom need major update. Water was freezing cold. No hot water for long time. Got west tower. DO NOT recommend west tower . So crowded waiting for an elevator. Have to show keys all the time.
The night club was so much fun!!!
Affordable. Smelly rooms, barking dog til midnight called 4 times they finally must have dine something because it stopped. Food is very overpriced and slim on any choices for special diets (I am celiac). It was our first time in AC and I can say we won't be back.
Cheep Pools where closed for renovation Could not receive rewards card (10pm was too late) No remote No room service past 12am Pillows VERY small Bed sagged in the middle Room smelled like mildew Carpets where stained beyond belief.
The pool is free for guess. Pool party not free for guess
Staff was fantastic both in friendliness and how accompanying they were towards guests. Very comfortable bed. Their regular rate was about the same as Borgata, which is infinitely superior. Room had a weird smell. Bathroom toilet was so low that I could barely use it, and the tub had cigarette burns everywhere.
I was trying to sleep. My room phone started ringing at 4am like crazy non stop. People kept harassing me and calling my room I was scared I had no idea who it was. This is absolutely ridiculous I shouldn't have had to deal with that.
1. The bed in the room are so bad, making noise and the mattress cauze a back pain. 2. Staff are not helpful and they just ignore you 3. There is nothing for the children to do even the pool they can't use and after all this they charge you resort fee. The hotel quality doesn't worth the money I paid. The parking are so expensive. More than NYC I would not stay in this hotel again
they took all my money
After waiting on a long line to check in. We carried our luggage up to our room, unpacked and found a cigarette still in one of the ashtrays. I then checked the bedding and it looked dirty and slept on. Then I went into the bathroom and there were stains on the floor. I called the front desk and they said they would come change the sheets. After I got off the phone we found another guest's luggage by the front door. We were two young girls staying in the room. The luggage had the name of a man on it. The hotel gave us a room that someone else was staying in. We were frightened that this guest would come back to the room while we were still in there. We quickly packed our things and lugged them back down to the front desk. They gave us another room but that was not enough for all the trouble we had gone through
The lobby is very nice, the food was really good, the pool was good as well. The rooms are a bit outdated, no toothpaste in the rooms, customer service in the check in site is okay. You can hear the other guests in other rooms from your room.
I like that the casino was right downstairs. We paid $622 for a weekend stay. They placed us in the oldest tower. There are 5 towers that the hotel has. We happened to get the oldest one. The bathroom was old the bed was stiff. Just a horrible experience. I will never stay there again. Room service was ridiculously overpriced. Watch what you order. A box of pizza and some gingerale ran us like $198.00 smh. Never again.
We were woken up 3 hours before checkout by housekeeping. They rushed us to leave the room and didn't give us ample time to pack and leave. We were not allowed to stay until check out because housekeeping wouldn't allow it. Very disappointing and rude.
Every thing was goog Every thing was good except the smell of smoking butchers us although our room was non smoking
The overall hotel experience was fine. kayak experience was not fine. Registration was a mess and the 45 plus minutes I spent on the phone with Kayak was terrble. Kayak and Caesar's did not work well together. The coupons were poorly handled as well.
The view N/a
It was located right in the middle of everything. You can walk to anywhere. The pool was for use by those 21 years old or older only. We had to go to ballys to use the pool. I didnt know that when booking the hotel.
The room was nice but you need to be at the rite tower. Staff was rood at registration,we booked 2 rooms but they only showed one, also they wanted to give us double beds although we booked one king size bed.
Room faced lobby, was bright all night long, tons of noise coming into room, room was not ready when we arrived as offered online for 3pm check in, waste of 200 dollars, didn't sleep all night due to light coming in and noise from lobby traffic, would NEVER stay if here if had a choice elsewhere
One of the best places to stay in AC
I just came back from Europe that was a month long, this hotel is totally a replication of the hotels in Europe! High quality rooms that are extremely clean! I won't stay anywhere else now!
It's as if a pipe was vibrating between the walls, but it would happen every 15 minutes. Very annoying while trying to sleep.
I got a great deal on a room in the Centurion Tower (about $125 a night even after the resort fee, which was about $26 a day that they charge you at the end) and wasn't expecting a lot, though the room had a great view and was quite beautiful. Maid service was proficient in keeping it clean for the two days my girlfriend and I stayed there and I was overall very satisfied with the value I got while staying here, despite the bad Yelp reviews. The TV in the mirror (which I think is an item only available in the premium rooms) was broken, and when I called maintenance about it, they said most of those mirror TVs throughout the hotel were broken. It wasn't an essential feature of the room, though it was unfortunate that it didn't work.
While AC seems to be running down, this resort seem to be getting better. Unlike may stays in AC at other hotels, with the exception of Revel (closed) and Borgata, most place have become dirty and old, Caesar's room were spotless, nothing seemed old or run down (and I stayed at the old tower). The restaurants in the center lobby was pleasant to have dinner and a drink , connection to the mall was convenient, and the third floor restaurant in the Mall where very impressive and Manhattan like. I would recommend a couples weekend here, even for those who stay out of the Casino, as I did.
The room I asked for, I did not get.
Food was great. It was fun and mistly clean. Room service menu was very limited. Had to call 3 times for room service and was told i couldnt irder off normal menu had to use limited menu because casino was cutting back.
Good value. Very nice room. Free parking was a plus. I've never liked resort fees. Confused about WiFi rules/possible charges so didn't use.
I liked the service when I checked in. They provided a cot for my room to accomadate me and my family. I didn't like that there is a $5 charge per person for the pool. If I'm a guest it should be included with the stay. I moved the table and there was crumbs left from God knows when. They should clean better. The rooms need to be updated. The elevator was also annoying putting the key in to get to your floor.
Check-In person was terrific. She was so apologetic when our room was no ready yet and she had to spend some time working things out, finally moving us up to a suite ;-) Speaks well to their customer focus! All was great!
The water pressure in the shower. First off they overcharged me. I paid for my room in full here on Kayak and then they hit me for more fees (RESORT FEES) on check out. Secondly the place is just the biggest dump. Stuck in the 70's. I wanted to barf.
Paid for a king but they ran out they said and was put in a room with two full size beds. We are a couple and had to each take a bed because it was so uncomfortable.
No surprises, no problems. Comfortable and close to everything: the boardwalk and other casinos. It could get a little newer but I'm not complaining.
Guy Fieri's restaurant was awesome. Amazing food and staff there. Request a table with a view at restaurant it's a great view. Our Room had a beautiful ocean view as well. Check in is horrible. 45 mins on line on a Saturday. We complained and were told it's like that every weekend. Almost missed our dinner reservation because of it. Stressful way to start. The whole lobby and casino smells horribly of cigarette smoke. There is terrible separation of non smoking and smoking sections. This really was a bad issue. Rooms not bad but not great. If you get a really good price it's ok but we spent almost $400 a night and DEFINITELY NOT WORTH THAT. Go to Borgata for that price instead. Lesson learned for us.
Hotel was clean Non-smoking room that smelled of cigarette, staff could of been a bit more friendlier
Half of the bathroom lights didn't work, including those above the toilet and shower.
Great location for the beach and the convention center. Lots of nice restaurants, although with the downturn in AC, they are not frequently open. Atlantic City is a morgue. The hotel is really long in the tooth. I had an electrical outlet falling out of the wall in the bathroom. Paint was peeling from the ceiling in the shower. There was a round table but no desk. For a convention city, I would expect a desk.
Extra pillows. Changed my room without a problem. Staff were kind. Room was spacious and what we needed. Double charged for parking. First room was smoke smelling, phone didn't work, and NOT a "quiet room" (right next to elevator is quiet room??). 2nd room was better. Wifi was extra charge but was told would be free. Very expensive
Very nice hotel, clean rooms, nice staff. Nothing.
Attentive staff, nice facilities, and beautiful design. It certainly sets itself apart from the rest of Atlantic City. Room was dirty. Chipped furniture, somebody's dirty socks on the floor, grimy bathroom and the sheets had holes in them and smelled like cigarettes. Was hoping to avoid that in a non-smoking room. Also, got bitten by bedbugs in my one night sleeping in the bed.
great spa! the view from our room was not great.
Nice showers!! Late check in time and early check out time.
Staff was extremely friendly and helpful Cleanliness of room and all areas. Great breakfast. All aspects top notch.... Nothing. All was great!!!!
Everyone was so friendly, from the front desk, the housekeeping staff to the breakfast personnel. Our room was clean, breakfast was perfect for me and my daughter, so all was good. To be honest, it was perfect for our quick weekend trip. Nothing negative to say and I would stay again.
Nice to have full breakfast offered in hotel included in price with young kids. The room looked to have had possible water damage in the past?
The staff was very friendly. The location, right off of the Garden State Parkway, was extremely convenient. If you are trying to go to Atlantic City, this is definitely the top selling point of the hotel. To stay this close to Atlantic City for under a 100 dollars on a Friday night was a great deal (it would have been closer to 200 a night in AC for a comparable hotel). Additionally, the free breakfast was well maintained and definitely had enough variety. The pool area was very nice and had a lifeguard on duty. There was also a small playground area and a diner next store. When you think Days Hotel, you should think Holiday Inn Express. I was a little surprised that the hotel is rated as three stars on Kayak. While everything seemed to be extremely well maintained, a lot of the facilities looked older - for example, the elevators, desk in the room, etc. I would definitely stay at this hotel again, but only if I can get a good rate.
The room was clean. A little dated but clean and comfortable. Free breakfast in the am is very convenient. Location is good. Good pizza place right down the road called "Carluccio's Coal fired pizza".
Breakfast, coffee offered 24 hours. They gave me a room on the first floor. Noisy and uncomfortable. The corridor smelt like cigarette smoke.
Kim at the front desk was very accommodating as we were a couple hours early for check in but she made sure to let me know to call before checking in to see that it was possible. Sure enough the room was ready and we were able to enjoy the hotel and the room was very clean and neat and we enjoyed our stay, we will definitely be coming back again!!!
Extremely friendly staff. Great value with the free breakfast. Centrally located near numerous golf courses.
My stay was comfortable, I would definitely stay here again. Need more cable stations and the pillows need to be replaced.
The staff was super nice, and all accommodations where quick and easy. Nothing the hotel could control however our neighbors where pretty loud and woke us up a few times. Its pretty easy to hear through the walls.
clean room, no bed bugs, very affordable with Kayak.com, kiddie pool and regular pool, large bathroom. 6 mins from albany ave beach, good access to all highways and AC. Wifi worked good. We did not get the strong mold smells in the hallways or room that other guests mentioned in earlier reviews, and we stayed there for a week. Continental Bfast has poor options and is over crowded, Back door Unsecured and access ramp needs repairs, smelling weed in hallways on a few nights, the few luggage carts they had were worn out. They should do better landscaping in areas guests frequent.
Was given a room and when opened door room was still dirty from last occupants. Never got an apology. Will not return
Counter staff was very nice Smell of cigarette smoke throughout the whole facility. Doors were broken, very dated facility, air conditioning barely worked .. Overall this was not a very plea sent property
A lot to do within the casino and hotel Expensive with nothing included
I really like the poker and the poker rooms. very large and lots of tables would not let us take cooler to room and did not tell until we got there. Would not let us have a luggage cart to carry luggage to room, what is up with that
Lovely hotel and amenities. The outdoor gardens were beautiful..We went to the Water Club pool the day after we checked in. Restaurants were fabulous. Water Club only allows access to pool area after 4pm on day of check in!
Spa is great. Great restaurant options, would prefer that they have some open longer into the night. Staff is friendly, check out is a breeze, Pool was being cleaned on a Saturday, seemed a bit illogical considering many people were waiting around for the pool to open up and it opened at 5, only to close at 8. Smoking areas dispersed through the casino so it's a bit unavoidable, bad idea especially with it being right before the room elevators.
The hotel is really nice and gives a luxury feeling. Liked the decor, the pool and the shops/restaurants in general. The customer service is very friendly and professional. The air quality isn't great. They allow smoking inside. Although there are smoking and non smoking sections, you can smell the smokes everywhere.
The Borgata is beautiful and luxurious. We loved the architectural touches and art everywhere, and the various restaurants. The hotel room was lovely and very comfortable. Terrible terrible idea to put a smoking section immediately outside the elevators to the hotel. My family and I are all sensitive to smoke and, although we knew there would be smoking areas, expected we could avoid the sinus-assaulting stench. Fail! The pool area is lovely, but the water was cloudy and screaming kids throwing footballs were uncontrolled. Ugh.
Quick check in Room was not as clean this time. Very expensive for what you get there.
Nicest casino in AC The beds were terrible
We enjoyed everything except when walking around the slot machines & main floor of gambling... poor ventilation & smoking is really an issue for me. However, it's not a deal breaker just have to find places in there where it impacts the less. SMOKING! :-(
SHOWER HAD ONLY COLD WATER AND HAD NO PRESSURE BREAKFAST WAS SERVED WARM/COOL EMPLOYEES HAD ATTITUDE. I WALK WITH A CANE AND I NEEDED TO SIT DOWN THERE WAS A TABLE HIDDEN AWAY WITH ONLY ONE PERSON PLAYING THE MAN WHO WATCHES THINGS SAID GET UP IF YOU WANT TO WATCH "I CANT SIT DOWN" I ASKED THE DEALER BEFORE I SAT DOWN BUT, I JUST LEFT. THE MAN WHO TOLD ME TO LEAVE WAS COLD AND WITH A NASTY TONE. I WILL GO TO ONE OF THE OTHER HOTEL EITHER THE golden NUGGET OR HARRAHS.
Atmosphere Prices on alcohol
The Modern look of the rooms. House keeping could have done a better job of dusting and removing left over hairs in the bathroom by pass guests.
The hotel cancelled my reservation before I got there even though they assured me it would be there. And then wouldn't give my money back.
Nice room. Hot tubs could have been hotter.
At a conference-dinner was excellent. Heating unit in room was very noisy when coming on-kept waking us up.
I loved everything especially the pool
The Jitney service is the only reliable thing left in Atlantic City. Golden Nugget still advertises having a heated outdoor swimming pool & hot tubs that are open year-round when in fact it has been closed down for the season. I ran into many groups of people that also booked rooms at the Golden Nugget expecting to use the advertised facilities only to be told after arrival that the pool deck has been shutdown. Shame on Golden Nugget for false advertising and misleading paying customers! Avoid this shady "resort" casino and stay elsewhere.
The Hotel was very clean and spacious Did not like the casino security staff they was very disrespectful and I felt a lil racism, it was my fist time visiting Atlantic city and I would never stay there again
The Deck The room view Gym/Spa H2O Pool/Bar Could hear next room TV Pay for exercise room? (I understand paying for spa) Room could use some type of pull out table for eating Entire stay everyone was very polite except the valet lady running the parking.
Staff was friendly and helpful. I asked for a room about noon and they got me into one right away. The room needed a refresh. The grout on tile in bathroom was bad. I lifted the toilet seat and immediately was greeted with a pubic hair. The little bit of comforter belt (fashion only, bot an actual comforter), and decorative pillows were dirty and stained. I suspect they are not often washed. The bedside lamps were sagging, their mounts were poor.
Staff was rude. Never again!
Easy check in. Hotel was dirty! Our room smelled like someone smoked pot in it. The heater was very noisy made a loud clunk when it went on and off. It was worth maybe $100.00 a night not what they charge!! On the bright side it was the only hotel I read about that didnt have bed bugs, I looked it didnt. We wont be back
Nothing The entire boardwalk is deserted. Atlantic City is a mess
The decor was beautiful and everyone was friendly The protesters screaming at us anytine we left the building. Would have been nice to know BEFORE booking.
Very big and beautiful room. Very nice and clean and the staff is excellent. Not all the tables in the casino were working. The parking lot is far from the hotel and the way from him to the hotel is not simple.
i like all no like cloes
The bed & pillows. Spacious room. Security was present at all times. Its unsanitary condition. Not maintained properly. Room had a bad odor. 2 of the towels were dirty. Toile flush was not working properly. The employees on strike was sad n annoying at the same time. I've stayed here a couple of years ago and it was great. But I will never come back here.
It was less busy than the other casinos. Roberts steakhouse was amazing. Dealers and casino staff were A+ friendly and helpful. It was over priced for the quality of the rooms. Dated and not top notch anymore. Also smelled like weed alot It was over priced for the quality of the rooms. Union workers were on strike...and they were rude. They struck themselves right out of a job as it was announced it was closing.
None Everything service was terrible the room was never cleaned the two nights that I stayed. I had to call front desk to get towel. I will not go back there even if it was free
Location to the beach was extremely close. Parking was convenient. There was a number of fine food choices in the hotel. Chairman Tower room was very night. The remodeled bathroom did help my overall opinion. Charge for parking. 6pm check-in time/12 checkout. Housekeeping tried to kick us out early. Pool closes at 6pm (check-in), so no pool. Checked in, got to our room, keys didn't work. Frankly, when this hotel was new I'm sure it was amazing. It seems money is not being put into upkeep.
It was terrible. Everything was closes. Gross place
The location was convenient. The beds were comfortable. The fitness hours are 10am-6pm. This is useless. The staff was not customer service oriented. It was highly unorganized and not efficient. The restaurants did not not have vegetarian options.
Room was fairly cheap compared to close by casinos and still luxurious and clean. Pay your staff. A fairly good amount of staff were on strike outside the entrances to the casino. Maybe this is why the rooms were cheaper. I think we should have been notified that a loud stike has been in progress for quite a while now. Either way, stop being cheap to your employees.
Price, proximity of food, large room, cheap parking Room quality a bit lacking
Good location. Nice setting. 3 weddings. Restaurants and bar facilities limited due to wedding guests. Noise until 2 am from wedding guests.
Character of place Not much
we loved the nostalgic indoor pool, and family recreation room. breakfast buffet was well organized, hot, and had plenty of choices for all. i think that the breakfast could have been included for the price, but it would not stop us from staying there again.
Staff was great. Very clean. Food and cocktail service was also excellent no complaints
Shuttle service to another wedding venue was great. Driver was respectful, buses were well stocked, great experience. The clerk at the front-desk did not know what she was doing. She took my debit card as a deposit. OK I can deal with that, but when we checked out, she must of rang it twice b/c when my wife I checked our bank card, there was a hold of $100. Being budget conscience, that $100 was unaccounted for. When I called and asked for clarification i was told that it could take 3-5 business days to clear.
The bed was comfortable. Rooms were very outdated, had a mildew smell, bathroom was outdated and do not like liquid soap, shampoo etc on the wall where you can not even see it.
Beautiful rooms gorgeous hotel and very pleasant staff
Location was perfect for my trip. Grounds looked great! Rooms need to be renovated. Rooms need to be renovated.
Friendly staff and good service Bathrooms need to be updated
clean rooms very nice but set up was strange
Older more mature, Valentine's dinner (food good) No refrigerator in room. Asked them. They brought old, beat up frig. Then found 10 dollar fee on my bill. Price fixed Valentine's Day dinner. Service awful. Waited for water for 20 mins. Appetizer almost an hour. Then when I mentioned it to them they apologized and then brought out main course while still eating appetizer. For a 150 dinner that's unacceptable. So service/ bell personnel around. No one helped us with our luggage.
I asked per my reservation for two beds and upon arrival I was given the wrong room. The person at the counter was told of the error then made the mistake again. Eventually I just switched with another couple I knew were staying there.
My girlfriend and I were in atlantic City to attend a concert at the Taj Mahal. The concert ended close to midnight and we then proceeded to to gamble a bit; therefore we didn't arrive at our room until about 3am. The front desk clerk stated that since we checked in so late, it would be okay to check out at a later time. Great attitude, which was much appreciated. Did not really spend too much time there to notice anything wrong.
Nothing really They have me the wrong room at first, the place looked like the projects, staff where not professional.
The room was very large.,,,honeymoon suite Old deco ...old linen and old appliances
The pool suite has a fireplace, microwave, minifridechops, water&coke for free, free adult movies on 1 channel&tv with Dish&a decent screen, a decent sized Jauzzi tub in all the rooms I think&our room had an inground pool.. BUT (see below)- They obviously didn't clean thoroughly, I found chips on the cement by the pool, someone's glasses&earrings in the room, loose tiles, very cold pool room&water temperature wasnt warm enough even tho we called TWICE to request&reming them to make sure it would be heated properly for use as it was cold lasttime&we couldn't really even use it which is the WHOLE POINT IS THIS OVERPRICED ROOM! BUT THE WORST was they had NO HOT WATER THIS TIME!!!! No Jacuzzi usage due to no hot water-i mean we were not even able to use the shower!!! We called 3 times from our room about this&each time an excuse to wait&try again, or then it was the maintaince man is going to work on it try in the morning.. WELL THAT MEANS WE SPENT $286.35 to sit in a dirty room with a fireplace(if u had firewood!)&no warm/hot water so u cant use ANYTHING IN THE ROOM U PAID EXTRA FOR. THEY DIDN'T EVEN WANT TO GIVE A REFUND, &ALL I was given was a number for the owner WHO CLAIMED HE WASN'T THE OWNER!!?? Finally the deskguy who was a loud Indian guy&I had trouble even understanding, called me& told me to come back, luckily I was STILL even in the area! I went back& this WHOLE TIME I was trying to rational with the guy consumer to.consumer, worker to worker about how UNFAIR this was&that I should at least get a free night in the future to come back when everything's working properly since I paid all that hardearned money&didn't get to use a thing! So he first offered only $100 then took that back&started with the "u gotta talk to the boss"thing again..but finally he SUPRISINGLY said he'd give a FULL REFUND! -BUT THEN he didn't have enough cash in the drawer.. oh boy..yeah this happened. So finally after him trying to say he could put it on my debit&me saying I never paid with the debit I used cash- so he could've refund me like that, even tho I 1st booked it&held the room with the card, tho when I got there I paid cash instead- he had to borrow the full amount from HIS WIFE to pay me!! Lol, I kno.I kno. But I was happy I got all my money after all this unprofessional bull. Apparently there were lots of unhappy customers, because at least 2 complained while we were attempting to check out&we saw reviews about this place BEFORE we booked that we should've listened too.
Private swimming pool ;) Too many mirrors in room.
The room and hallway were all permeated with smoke. It was unbearable. AVOID at ALL COST!
Location! Convenient to shops, parking, roads & highways/expressways, & (most especially for my purposes) right across the street from the NJ Transit train station. (I ride the ACS Bike-a-thon every year that I can. Now that the Bike-a-thon is back to ending in AC, I drive down with family ahead of the event, stay & park at the Sheraton, take the train back to Phil. the night before, then bike back to AC with the ACS. Meanwhile the family has a full-feature shore weekend - without disruption from my participation in the Bike-a-thon. A win-win!) Usually nothing: You get what you pay for & usually that's roomier, quieter, cleaner & more comfortable than a lot of hotels & motels in AC. Since the Sheraton does not have direct beach access or a casino, the price is usually less expensive - even for a June weekend. This year however, competition from an ANIME" convention (who knew), appears to have driven the cost up a bit. Still, cost/value ratio wasn't too bad, & the ANIME" attendees were entertaining - sort of like a colorful carnival in the lobby.
My wife and I went there January 1st to January 3rd to celebrate our 25th wedding anniversary. The staff was professional, polite, and friendly. The room was beautiful, with nice pillows and sheets. We were walking distance from restaurants and shopping, and had a wonderful time while staying at this hotel. I hope others go there too. It's a great place. I wish the room had a refrigerator in it. But that was no big deal compared to all the other things the hotel had to offer.
Great staff and the prefect location
History of miss America displayed in lobby, and prints of previous winners. Also complimentary Starbucks coffee was nice. The staff was very friendly too! It was a hike to the beach & Boardwalk !
I have stayed in a lot of different hotels and I have to say that the staff that waited on my husband and I where absolutely PHENOMENAL! From the minute we got to the parking garage to the minute we pack up our car they were nothing but courteous and friendly. Especially the concierge woman Chrissy that I dealt with upon arrival. I think she could tell that we had already had a long day and she just absolutely took care of us with any questions that I had. She always had a smile on her face and she was very easy to talk to to and did not make me feel like I was a burden when staying there. She would be a main reason as to why we would stay at the Sheraton in AC again. Thank you!
I love to be there, everything was clean, excelent view, good costumer services
Perfect location for shopping, casinos, beach and restaurants! There wasn't a refrigerator and microwave in all the rooms. But we made do with our cooler.
All the staff were very nice and accommodating. Very nice room, spacious, comfortable and clean. Breakfast was average but nice. Bed was comfortable but pillows very flat. Overall great experience and very close to Tangier outlet. Had a great time. Would definitely stay here again Pillows
Great price, Close to all the action.
Very outstanding valet..its allway good to see them
View was fantastic and the rooms were great Self parking was full when we checked in, tried to call the front desk and they weren't very helpful
price very good 39.99!
the quality of the rooms and guest services
You didn't get distributed They make the key room not open your last few hours at the room
It was reasonably priced for the area. The beds were very uncomfortable.
I hate everything. It is too dirty, the staff are very impolite. I coul stay on the hotel. The line of the bed was no change . Bathroom was not clean . I had pay in advanced and they did not give back
We liked the convience to Atlantic City and having the shuttle available to us. The room was very comfortable.
Good value for the price, basic functional hotel. Musty smell in the hallway.
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Pool I hwas locked out of my room 4 times! Hotel was dirty run down!The stairs to my room were unsafe. Loose cracked tile! They moved me to a different room after 4th time being locked out they offered to comp.me a night but never fallowed thru. Just Horrible
The location is perfect for me.
Location Overall attention to detail was not there. It looked like the room was only 1/2 cleaned and restocked - no flat sheet on one bed, no hand soap, the mini fridge still had the last guest's items in it. But the location was good and nice pool.
We love the location and Jacuzzi in the rooms. There was NO breakfast the first day! The second there was alittle more but no waffles, no donuts, no muffins, no bagels all they had was cereal and 4 danishes and we went down early thinking the first day we went too late. The third day still nothing
It was very dirty and old the room smelled a lot, even though we sprayed our room with fresher it still smelled a lot we are smokers but that was a tad to much we went to our room very late and woke up early to leave we didn't even have to smoke
The location was perfect for what I has planned. No
Great location for all my activities. The smell of cigarette smoke.
Reasonably prices I picked the hotel for the pool and when we got there were informed it wasn't operable.
The jets in the tub were nice and wifi service was clear and strong the room was not fully cleaned when we arrived and we had no towels. the floor and tub were dirty
Great location, beds very comfortable and clean. Nice having jetted tub for two at no extra price! Staff not friendly at all. Breakfast was out of everything almost and still suppose to be open for another hour, and when asked for pancake sryup, jelly, cereal, ect. was told all out....
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Room clean good local. The walls are paper thin can here room next to you May get top floor it would be little less noice
Driveway Location,over priced,old property,dated ,soda machine didn't work,t.v. Cable when off, food service was from Sam s club ect. Eggs from a box,bacon swimming grease very sad...
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Nice place. Very friendly and accommodating.
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