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Met expectations of a newer holiday inn express Counter person at check out kept "disappearing" to a back room to chat if there wasn't an immediate need at the counter. This was at 9:00 am, when there was a steady stream of customers wanting to check out. Each person was forced to wait a few minutes and then repeatedly had to say "hello" in an effort to get staff's attention.
clean and staff is courteous. thx.
The bed was very comfortable, like I was at home in my own bed. The brand coffee that was in the room (with small coffeemaker) was horrible. I had to pour it out and fix a cup of tea. That first cup in the morning is important!! "Farmer Bros" would have been a good choise.
The staff were friendly and helpful. We didn't have a remote in our room and when we returned from dinner one was there. The hotel was quiet at night! It was a relaxing night stay. Thank you!!
Great friendly service!
The hospitality of the staff was exceptional, made us feel @ home. The breakfast was great, such variety.
Seesed like a good clean hotel The front desk person was very rude, Her name is She;by. She should be dismissed, and find a new line of work. The sink was stopped up and we complained they came by and said it was fixed... It was not. Then when we checked out we complained again, and they said the room should have been taken out of service. No apology just that statement. There are alot of other Hotels to stay at we don't have to be treated like this. Dave 925-998-9151
Our first room had blood on the walls. We then moved rooms only to be placed in a room that wasn't cleaned. When we were moved again our room was still dirty but by then we had missed our original plans we had made. We stayed in the third room. The only thing the hotel did was remove a parking charge (which feels like something that should be free for guests anyway). Upon checking out a staff person made a very inappropriate drug related joke to my partner that made us both uncomfortable. When trying to order food from the bar I enquired about the cooking oil as I have food allergies and the staff said she didn't know and refused to find out what was used. I felt very uncomfortable, unsafe and dirty the entire trip. Definitely will not be staying at the Hyatt again.
Staff were very nice. Location is excellent. Room was dusty and had finger prints in the bathroom. There was a long black hair in the bed.
Loved every moment. Staff was very welcoming. Definitely will consider staying there again. No complaints
Breakfast was not included
I was there with 3 young children. Very courteous and helpful staff. Pool was perfect for the kids. Breakfast was good, fast and reasonably priced. The hotel is clean and quiet hours were respected. We were there for a reception on the 15th floor which was also fantastic.
Beautiful view!!!! hard to get regulated the hot water, thin walls, very loud and you can hear every conversations even the cell phone from all rooms no only your neighbors
Very family friendly central location. Hot tub was not hot and it was 60 and raining.
The staff was amazing
Upon check-in, we were given a room that was still occupied. The following morning someone walked into our room while we were sleeping.
Location. Cannot believe the room have no Internet connection included in the price.
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
Clean, modern room Did not have free parking or WIFI
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
Proximity to convention center, willingness of staff to accommodate requests
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
Downtown location. Good valet parking service. No minibar
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
Shuttle service superb. Staff helpful. Location - close to airport. Room was not to the standard I found the previous visit. Not cleaned properly, radio broken, no phone directory on the hotel phone. Window filthy.
Shuttle transportation to downtown was nice. It took me forever to check in! They had no record of my reservation, front desk had to call getaroom.com to confirm my reservation. Even though, I had booked three hours prior to arriving. The room smelled miserably. I The shower drain was plugged and the water would not go down the drain! Many items in the room were broken (cabinet drawer) or looked very cheap and old.
It was right off the freeway They changed me from a king size bed to 2 queens my mistake but they worked it out. The room was spacious Location was a bit on the seedy side of town I forgot a book & they would not accept my credit card for shipping it to me, sent it COD, thought $16.70 was a bit unreasonable.
I liked the configuration of the room with the comfortable couch and the bed. The fact that when I exited the hotel property I had to make a u-turn to get back to the freeway.
Staff was very friendly, rooms were clean with no outside noise, great breakfast, good selection of channels on TV, A/C was very cold, nice kitchenette with everything needed to prepare simple meals! No major complaints, but a couple disappointments. The bed was nice and comfortable when I layed down, but by 4am, my low back and neck both hurt and I wasn't able to lay down for the last couple hours of sleep. It may have been more the huge pillows than the memory foam bed, I'm not sure. Also, the water didn't stay one temperature during shower. It kept going cold for a few seconds before warming up again.
The staff was very helpful when needed. We upgraded to larger room it was no.problem.
For the money, the room was rather large and you get a free hot breakfast. Staff was very friendly and the workout room was adequate. We did not pay for elegance so we did not expect perfection. We were there for a quick stay and this worked out great for us.
The beds were new and very comfortable, which was a nice surprise! The towels were old and thin, some were still soiled after their wash. The hotel needs to know it's time to change the towels and upgrade. I would have given it 5 stars otherwise.
The beds were very comfy! The breakfast was good. We booked this hotel for the pool and hot tub, we had a long trip and really wanted a good soak... When we got there we were informed that the hot tub was down and the pool was heated, but only to 70 degrees...which felt very cold. My kids still insisted on a swim, and we had a lot of people stop by and tell us how cold their swim was earlier and that they though we were crazy.
NOTHING Everything was a problem 100% honest
Booked online expecting a quality Wyndham hotel. This place should not have a Wyndham flag. It is a old apartment building made into a hotel so rooms are spacious. However the walls need painting, the bathroom needs renovated and the place needs serious cleaning.
The bed very comfortable. Felt roomy. Difficulty with card/key for room.
the managers reciption the roaches dirty bathroom
Staff was very friendly and helpful. Airport shuttle was convenient. In a strange part of Sacramento. Room was kind of gross: saw a couple small cockroaches, mascara on the pillow cases, nasty carpet. Overall was not worth the price.
The Staff was nice. Hotel was dirty and the rooms were worse. Trash from previous occupant still there. Disgusting bathroom!
The location is nice, and the valet staff friendly and responsive. We went to a concert that night and arrived back at the hotel at 11 p..m. The restaraunt was closed, and there is no room service avaiilable after this time. The restaurants nearby become nightclubs at this hour, and there are lines to get in. We also could not access our car because valet closes. I also felt that there now needs to be a few fixes or upgrades done. Our room was clean but there was no bathroom lock it was broken...paint touch ups need to be done, and the TV remotes replaced with easier ones to use. This hotel is best for business travelors, event guests (wedding) where they don't need to leave the hotel.
Stayed overnight for a girls weekend. I was given a complimentary upgrade upon arrival and I was very pleased with my room as well as its amenities. Beautiful Chinese soaking tub and every toiletry you can think of. Linens were excellent quality and the bed was very comfortable. We were able to enjoy the restaurant as well for breakfast and the menu and drinks were to die for! I had a very hard time deciding what have. Fresh squeezed OJ mimosas and bloody Mary's were amazing. I can't wait to have a romantic overnight with the hubby very soon!
What an amazing historical hotel with a great downtown location. I would recommend this hotel and we'll be back.
Excellent staff. Wonderful old and superbly renovated building. Three blocks from the Capitol. Room was small.
The staff was great, well trained, accommodating and helpful The room was awful! It only had 2 tiny Windows, about 1'x2'. The mattress was old and soft, we kept slidding into the middle and did not get a good nights rest.
The room was nice and clean. Nice appointments. Very comfortable. Large shower. The door on the bathroom was a slider and did not actually shut.
The restaurant downstairs was awesome
Decor and comfort were the best. Very trendy, great food at Grange, valet, bell boy and front desk were exceptional... with the exception of one night girl. The only staff member that " couldn't see" the LARGE ( 3 feet in length ) wine or blood or whatever stain was on my curtains in my original room. Aside from actually completing the transaction of switching my room she was not helpful. My new room keys that she gave me were only 1 out of 2 working. She didn't offer a bell cart, I had to ask. The next morning upon leaving at 5:30 and asking them to check the original room for left behind belongings- she told me " you can go check yourself I'll make you another key". AND she never alerted housekeeping for follow up with the issue. I felt like I had to do all the work for a 4 star boutique hotel in mid town. The only reason I was so displeased with that interaction was that everyone else was outstanding.
Made a reservation for 2 guest in a queen size room. Got there and checked in @7pm and was notified that I was upgraded to a king size room, big plus on their part! The room was cozy and comforting. It also includes a beautiful bar setup along with a wonderful street view. To be completely honest, the one thing I did not like was the shower. The rest of the room was was decorated and painted in its own style including the bathroom. But once you open the shower curtain all you see is plain, boring, tile. Both room and bathroom give off some bomb vibes, except the tile. Just kills the ambient. Other than my pity first world problem place was outstanding.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
Overall friendly service. Responsive staff. Comfortable rooms.. Very unique atmosphere.. Staff forgot to address gold status(free breakfast) until I checked out. Paid for two breakfasts I didn't need to...I forgot to remind clerk at check in.. This seems to be a systematic Marriott issue.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
IT Was easy to get to and the staff was very nice
The location was freeway close and fairly close to downtown Sacramento. It was inexpensive. The beds were comfortable. The exterior of the hotel was dirty and rundown. The first room we were given smelled like cigarette smoke even though it was a non-smoking room. There was a lot of smokers at this hotel. There were only rooms with a single king size bed or rooms with two double beds. No rooms with two queen size beds.
The room was inexpensive and looked clean. Front desk staff was friendly. The room had a strange smell that took a few hours with the windows open to dissipate. The continental breakfast was flavorless. Toast, bagels, oatmeal, hard boiled eggs, juice and coffee all kind of tasted the same. The staff had to cancel a customer's reservation because the police were called due to the excessive comings and goings of random people from the room. On the last night there a couple was having a vocal and colorful argument outside my hotel room.
nothing the floor in the room was wet, because the sprinklers came on outside and flooded the room during the middle of the night. When I woke up and put my feet on the floor, stepped in a big puddle.
The bed was comfortable and the television was big. Also the television channels were a good variety. My room smelled like someone had been sick and there was a huge wet spot on the floor. I called the manager and he never got back to me. The staff sent people to spray air freshner which only made the smell worse. I had a non smoking room but it smelled heavily
The owners have clearly sunk some money into the property to modernize the rooms as well as beautifying everything. They have some work to do before it will be completed, but you can tell the owners care about the the place. We were bummed that the pool was out of order. But it was out of order because they are fixing everything on the property. Seriously, this place is going to be the crown jewel on this exit in Sacramento.
Very close to the freeway for easy access. The room and breakfast were OK. The first assigned room was supposed to be nonsmoking, but as soon as I walked in it reeked of cigarettes. The front desk was very willing to accommodate my request for a different room which was fine.
The lock plate for my door was loose in the frame, so the door never seemed to be completely shut. My room smelled of cigarette smoke. And my room wasn't cleaned one of the days I stayed, probably because I slept in late. It isn't a deal-breaker, but it would have been nice to have been notified that they skipped my room, and gave me an option to request a room cleaning later.
The price is good. The room was clean on the surface, but it felt dirty. The grounds felt grimy. It was okay. It needs some work and remodeling other than flat screen TVs.
We asked if we could do an early check in for an up charge they said as long as the room was ready we could do it. I was told there was not gonna be an extra charge. Later on the day they called me and said we needed to pay an extra day. Did not even get an apology for their mistake. They need to get all their staff on the same page.
It was easy to find a prostitute Grounds were kinda dirty. Poor security. Decent hotel but prices are so cheap that druggies and dirt bags stay there. Up your rates a bit and hire security and someone to pressure wash the nasty sidewalks. Free breakfast sucked, I would have paid for a good breakfast.
Nothing had to change rooms twice, room is dirty, morning breakfast doesn't have many options.
Westins are always great, they are always so clean and classy and well ran. It's the reputation. But this hotel specifically is amazing, it's riverside, fairly priced - I mean you get a bang for your buck here. I know people complain about having to pay for wi-fi, but even the price is reasonable. Either way, get off your electronics and enjoy the peaceful view. That's not even the half of it, the service here is amazing. Everyone is happy to help, open doors, offer suggestions and recommendations. Kudos to the management, concierge, bellboys, restaurant workers, maids, valet, receptionists.
Clean, decent sized rooms, comfortable beds and pillows A bit dated, but not a big deal.
Yes and thanks for good service
The room was clean and very comfortable. The staff was rude. The greeting person at the door didn't even greet us. The staff was awkward and made us feel uncomfortable.
Clean facility with good amenities. Super staff. Attentive and efficient. Rooms are large and equipped with everything you need to include sundries. Location on the 50 makes for some noise in the rooms that face the highway, but it's reasonable.
Room was clean and hotel was located away from noisy traffic. Breakfast is only coffee and packaged muffins or instant oatmeal. The rooms don't have much insulation between the walls and you hear your noisy neighbors.
Clean Charged us wrong didn't know what they were doing
Nothing Our room was not ready at 4 pm when check in time was 3:30 pm. Most importantly, the hotel smelled horribly throughout of cigarette smoke even though the rooms claimed to be nonsmoking. The rooms were dilapidated and filthy. This type of trash should not be sold by anyone. The manager Prasad was not helpful. We lost a night of sleep at the beginning of our vacation, and it ruined several days. When we checked out and expressed our dissatisfaction with the room, manager Prasad promised to look into it and call us back about it, he never did. STAY FAR AWAY FROM THIS PLACE!
The outside of the hotel was nice The inside was a little bit what I didn't expect. I thought that it would be real nice but it wasn't. My bed was hard I couldn't sleep at all. The price was too high it should be $50 a night.
Check in at 5:45 took them 45 minutes to give me a room because they were not clean yet. Definitely understaffed, uncomfortable bed and pillows, they did not clean the room.
breakfast was good was not given rooms we had asked for. Had to switch rooms after 1st night. had to stay in king room with 3 people.
The front doors are locked at 9:00 P.M. It took a few minutes for staff to open the door.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Liked the easy access to express ways Sorry free breakfast Hampton Inn was better. Milk was out dated. Employees who were off work and people off the street came in to eat breakfast at no cost.
This guest did not leave comments about this hotel.
It was right off the freeway The electrical outlets on the bed lamps did not work and I needed two outlets, one for my cell phone and one for my C-PAP machine. The free wifi did not work so I could not get on my laptop to do my report for work. The bed was soft and broken down.
The Beds very Comfortable They charged a $20 incidental fee but you weren't able to charge anything to your room and there was pay-per-view to buy so I don't understand why they charge so much for that
Very nice and clean and quite The price was higher here then where I usually stay
Conveniently located off the freeway. Good service, free breakfast, what's not to like?
Location, near freewY. No breakfast. Coffe had power cream.awful. noisy.
Fast check-in, gated parking lot. For the $, it was clean and functional. Carpet was old, towels scratchy. But for the money, can't be beat.
The sheet could have been cleaner and there was hair in the shower
Overall you get what you paid for. A plus is having a fully functionally A/C on a hot day. A lot of fast food restaurants surrounding the hotel is also a plus. Right off the freeway so there is quiet a bit of noise. It was under construction during my visit so there was also a lot of noise because of that.
Housekeeping came over in the morning about 10am and woke us up. Told her to come back in an hour. We left at 11:30am and she never came. Got back at about 2:30pm and room is still not fixed. So our room was never cleaned up.
Quiet area. Close to fwy. Excellent customer service.
cheap funky perfume smell in room
We have stayed here before, for the money it is an excellent value due to it's proximity to CSU-Sac. Facilities, room, are all Okay: a little dated and worn but clean and spacious. The only thing that comes to mind is in our room, a large space where there used to be a small table, not crucial but nice to have in past.
The front desk people were nice at check in and check out. And the room was decent enough especially for the price. It's not the motels fault, But it seemed to be in a shady part of town. At least after dark. The gas station next to it had a lot of police activity, and a cardboard homeless shelter in a section of it. My wife and I felt a little weird when the security guard that lets you in and out of the parking lot looked at us with suspicion, but I guess that's his job when there seems to be a prostitution problem. But once he found my name in the guest list he was really nice.
The staff let me check in early ... very convenient for me and I appreciate that very much .... also overall the staff was efficient and courteous. I got back to the room late at night and the toilet backed up ... very inconvenient ... I had it fixed in the morning ... did not call for service at night ... had driven 150 miles to get to the all day meetings and did not want plumbing work at night. The toilet fixture needs to be brought to current size expectations ... If the toilets are not updated in this location, I will NOT be booking here again. I would have given 5 stars had it not been for the above.
Liked the glasses and wine bottle opener provided in the kitchenette. Liked the towels, bed, and toiletries. Liked that they allow dogs. Clean, comfortable, safe. No fan in the bathroom, and when I opened the door to let the steam out, the smoke detector went off. I opened a window and it turned off immediately. Only one bedside table. Breakfast was bad coffee, granola bars and vending machine quality pastries, bananas, and packaged yogurt.
Great customer service
First time here; very pleased. My regular Sacramento hotel has declined precipitously, so glad to find a substitute: clean, well-maintained. Will consider for all future trips to area. Breakfast could be better. Too many carbs! Which is a constant problem with hotels offering the "continental" style. But as an extended-stay hotel, guests can cook their own. Which I would probably do for a longer stay.
Rooms were spacious with good layout; the breakfast was adequate We stayed two nights in two different rooms. Both were beyond their prime, but in the first room (#325) the mattress was very old, extremely uncomfortable and the heating/cooling unit incredibly noisy. We hardly slept that night. We asked in the morning to be assigned a different room. The young lady at the front desk was very cooperative, she gave us room 216. The mattress was better and the heating unit perfectly adequate. Both rooms came with kitchenettes with full size refrigerators! We had to turn the refrigerators off at night because they were very noisy.
The staff was very friendly and helpful and the facilities were clean and appeared well maintained. It's not luxurious, but for UCDAVIS parents trying to find someplace close to stay, it's a great option. None
Very discret location. Very romantic. Great customer Service. No smoking rooms
I stay in sacramento a lot and had always wanted to try this. The hotel was clean and the staff were friendly. I had dinner at the Bar and their complimentary breakfast, both were good. I also slept well. I would stay here again if I were to bring my son on a business trip, as I know he would enjoy the boat. Other than that, I would prefer a normal hotel in the future. The facility is a little dated. Not just the classic decor of the boat but the decor in the room etc. the room that I was in was very small as was to be expected. The boat is a little noisy - you can hear people walking out side of your room and the walls are thin. I could hear the people in the room next to me.
This is my second overnight stay on the Delta King. Love the atmosphere, good food, friendly staff, the price is right, and I've always slept well on the water. Fifteen years ago my family celebrated our son's eighteenth birthday with an evening at a Delta King Murder Mystery dinner.
Breakfast voucher was a nice touch.
We liked everything Including the complementary breakfast.
It was a working River Boat +70 yrs ago and has been converted to a first class hotel. Locations and ambiance are wonderful. Woke up in the morning to geese swimming outside our bedroom window, not downtown city/traffic noises! Bathroom needed some TLC work.
I chose the Delta King because of its unique charm. I loved that it was in Old Sacramento which has cute stores, cobblestone streets, and old west buildings. As I crossed the cobblestone street and wooden platform railroad tracks to get to the boat I felt like I was going back in time. I was so excited because I love things that are off the beaten path. I loved all the charming details from the lamps to the faucet knobs, everything was antique. The room was smaller than the pictures let on but cozy. The city view stateroom pictured had a desk, which I was excited about getting work done at. My room did not. The room was very dust and I am very allergic to dust. I checked in late so I tried to make it work. I ran my finger across the phone and the bed frame and they both had a thick layer of dust. The triple lamp over the bed did as well. I didn't sleep well because of the dust. I very nicely asked if someone could dust and change the sheets due to my allergies and the man at the desk seem to take it personally. When I came back later that day, they had made the bed, but not changed the sheets, even though I had left the "change the sheets" sign on the bed. The breakfast voucher is for a very specific breakfast off of their menu. If you want something else the voucher does not apply. Though they were very nice about my egg allergy and gave me yogurt as a substitute. Since the walkways are very narrow, people walk very close to the walls and thus it is very loud. Especially on the weekend when other people are drunkenly walking around the train station. Overall I love the idea, there are just some rough edged that really bring back life in the 1940s.
The photo on hotel.com was not the room I received at all. The room was extremely small and a full sized bed, not a queen. Overall it was quaint, adorable, and perfect for me. If it had been a night with my husband, I'm not sure we would fit.
Very unique stay on a restored paddle boat. The restaurant and bar were very nice and food was good. The rooms were small but comfortable. It is a boat so everything is small and tight. The ambiance was quaint and wonderful. The outside deck was very nice by the bar overlooking the river. Old Sacramento is right there with many little shops, bars and restaurants. You can walk to the Capital Mall also. There wasn't much to not like. Just be careful if you are tall like my husband. The ceilings and doors in the cabins are short. He hit his head a few times before he learned to duck! Also if you are a light sleeper being ear plugs as the train tracks are close by and the trains go through several times a night.
Historic facility. Very friendly staff. Rooms were a little tight and cramped.
Check in was efficient and the location is right in the middle of old town Sacramento. Very conveniently located to shops, dining, the new Golden 1 Center. The music at the bar was nice and seemed like a nice place to have dinner. We stayed one night to meet up with family and friends for a Kings basketball game. As expected for a river boat, the rooms are small, and I would recommend a river view room. The sound from adjacent rooms, overhead and hallway is significant which does impact your sense of privacy. The radio didn't work and only had a CD player, no mp3 or phone connectivity. Overall, our one night stay was pleasant.
The location Rooms to small for $147.+20 for vallet that was slow to return car. We stayed on 3rd deck, not a good choice.reception phone was loud waking us up. Last year we paid $220.00 for 4th deck, it was better, but way over priced. Next time i will try embassy suites.
Apple and Chris at the front desk were wonderful. Very professional and yet warm at the same time. Top notch staff across the board!
I loved how the hotel was spacious and clean. The staff was great too! The large amount of children running around. We went on a busy weekend which had special events hosted, but the kids from the event where everywhere! They were running around in the workout room in the treadmills without parental supervising and without shoes on! Another issue was the amount of 'iffy' people hanging out in the parking lot. People that we're not staying at the hotel but just scoping out the patrons coming and going.
I liked its location centrally located for the purposes of my trip. The ease of freeway access was great and the staff was pleasant and helpful: Nothing it was exactly what it appeared to be.
Very nice hotel and very good price that night. This was my 3rd trip to This hotel and will always stay here when passing through Sacramento. Staff went out of their way to help me scan and email some papers for work one day.
Reserving the room was no problem. Unfortunately, we had to cancel (early) due to a family emergency. The lady who took my report was very knowledgable and accommodating. However, we will go back to Kayak for any future reservations if the need arises. Thank you for your service.
Not much Except for the wait staff, the rest of the staff was not very helpful.
Whenever I travel, i stay at the Marriott hotels. However, this time I found a good deal and wanted to try them. They were as good if not better than the Marriotts. Would definitely go again.
Rooms, parking, closeness to the freeway, partially indoor hot tub & pool. Resturaunt was horrible, 1 poor server for the entire place on a Saturday night. She was overwhelmed, ordered wine, soda and cheesecake. Wine & Soda came fine, cheesecake took a while, then no silver wear and no refuel on the coke for my son after repeatedly asking and waiting 20 min. We walked out. There was unattended children in the pool area screaming like idiots and since there is a partial took it echoed into the spa area, staff was called twice about it and ignored the calls.
Great staff, clean room, felt secure as a woman traveling alone. Breakfast was the same thing everyday but otherwise can't complain. Will stay again when in the area.
I stayed there for a week. Clean overall, daily room service. Good location to certain shopping stores. Also got some good restaurants nearby the hotel if you dont want to travel far, but distance wise its good to nearby malls and sacramento areas. The food in the hotel is normal, nothing special. The beds are comfortable to sleep in, does not feel cheap. A good value for the in between people of not too cheap not too expensive.
We loved this hotel! We stayed at this Holiday Inn Express for 5 nights. The staff was friendly, the rooms were super clean and the hot breakfast in the morning was delicious! We will definitely stay there again!
Brand new feel. Clean. Comfortable, and in a nice area. Neighborhoods, but close to food and shopping.
Initially TV was not working; was fixed in couple of hours. We had 2 rooms for 5 nights; only negative was breakfast was the same all 5 days, but decent variety. Recommend this hotel.
I drove down from Salem, Oregon to Los Angeles, CA. I decided to stay the night with my puppy. I called ahead and asked about the pet policy and the woman at the front desk was extremely helpful and friendly. When I arrived they set me up in a room that made it easy for me and my dog. I had tons of questions and the front desk always was happy and helpful. The area seems very safe and secure. The only negative thing I can think of is that because this area is new and developing, there wasn't too many places to eat nearby. Most places were empty. I can see that in a few years (1-2) this hotel and area will be an awesome place to stay!
The room and staff was very nice. The room was clean and pretty standard. The bed was very hard and uncomfortable, but they did add a mattress pad which made it slightly better. Easy access to the freeway and shopping. The free breakfast was hot and fresh. Good pancakes!
Clean rooms, 24 hour service, and a sweet breakfast buffet! My brother and I are a little slow to get moving on vacation but despite us missing the buffet times by over 20min the staff made sure we were fed! They immediately saw that we were cursing ourselves for missing it and without hesitation demanded that we pick out what we wanted for breakfast. Within a moment we had a full buffet available! Fantastic service and a great place to stay!
In a day where customer service seems to be the thing of the past and businesses are only looking to increase their bottom line, it's refreshing to see that it still exists here at this hotel! They provide the type of service you would expect from a high-end hotel in a large city. They are experts with wedding parties and will make arrangements to transport the guests to and from the wedding. The rooms are large, clean and well appointed. It is located close to restaurants, shopping and the freeway and only minutes from downtown Sacramento.
when i arrived it was my understanding they have a shuttle bus. however the owner said it was for groups of people only. with that i feel my room was slightly more expensive because i could have gone to other locations for less within the chain.
We visited our son & his family in Elk Grove. The location was very convenient to the freeway (without being noisy) & also other attractions in the area.
Overall the hotel is very clean the location is great, staff is always on the ball and friendly we stayed a extra day.. Just the bathroom fan didnt work properly.
Despite arriving late due to delayed flights, we were received quickly, got our choice of rooms, and got to them quickly. The room was clean, a reasonable size, and remarkably quiet given the proximity to the train station and the freeway. ...at 7am one of the gardeners started a leafblower. what? The included breakfast is pretty good for what you get... it would be nice if there were some fresh fruit options for those who don't eat bread.
convenient walking distance to both Old Town and Downtown Sac. courteous/professional staff free shuttle to and from airport clean room comfy beds clean, well-managed breakfast room delicious, broad selection of breakfast foods easy on the pocket book minor structural problems, ex: peeling front door paint
Very close to the new Kings arena and downtown nightlife. The room was clean and the breakfast was good.
The hotel it self was great. Friendly staff. I ask for a quiet room and they put me on the 3rd floor in the corner away from the street and things seemed perfect. We ended up with neighbors that not only had a young child but also many guests. They were smokers and would lounge on the deck into the late night/early morning and their voices could be heard clearly/loudly in our room. VERY disturbing. Be weary about booking here on holidays.
Friendly service, shuttle, location, clean room
I loved everything else but my phone won't let me rate you any better. Our heater was busted and we had to switch rooms.
Perfect location, walking distance from old town people were smoking weed outside of their room, and banging their walls and disturbing us. Didn't feel safe. The rooms had a lot of dust and bathroom had mold
Lots of amenities full breakfast included in price. It is a clean, older facility, located in an ideal location for Old Town Sacramento. One can walk to everything. Good value for the traveler.
Very nice customer service
Friendly staff. Clean and good wifi.
The staff went out of their way - every one of them, day or night shift - to accommodate our requests. So very friendly and always smiling and ready to greet us at the desk, in the breakfast room, in the hallways. The free internet, unexpectedly excellent breakfast selection, microwave and refrigerator were a huge bonus. These amenities were not provided in the last couple of luxury hotels I stayed in. The bedding is luxurious. The location could not be better. The outside room doors need attention; they look shabby and worn. But they belie the comfort and appearance of the inside of the room.