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Passenger van |
Compact |
SUV |
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Standard |
Full-size |
One location in Emmaus
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Reviews
8.0 Very good
Mar 2018
Pros:
The car was good, just wish it had a CD player. It was ok on cleanliness, could have been cleaner. Overall happy with the rental.Cons:
No CD player.4.8 Mediocre
Nov 2017
Cons:
There was an added 6 dollar fee that was never explained. We were in a hurry to leave although I did ask the lady about it and she said it was "too late" to change it. She claimed at first that we had said yes to some extra damage coverage online which we had not and this was reflected on the bill. So I never did figure out what the 6 dollar charge was and when we went to turn the car in they said we could call the customer service office about it, but in reality I am not going to sit on the phone for 30 minutes for 6 dollars and the charge should not have happened in the first place. Secondly, we had to stand in the cold for about 15 minutes as we waited for our car to be prepared. That was annoying although the attendant did apologize for it. We were just in a hurry to get on the road because it was the day before Thanksgiving and we were in a hurry to beat traffic. It's just these small things that make you not want to rent with this company again.One location in Emmaus
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Reviews
2.0 Poor
May 2018
Cons:
Didn’t get the car that I reserved over 2 months in advance. Was given a smaller substitute car. The car was not well kept at all with stains on the seats. Was charged almost double than what I was quoted.6.0 Okay
Nov 2017
Cons:
Car was dirty7.6 Good
Jun 2016
Pros:
PriceCons:
Cleanliness10.0 Wonderful
Jun 2016
Pros:
Didn't have a compact car as booked - ended up with a swanky SUV (at the same price!). Quick pick-up and quick drop off. The quoted price (cheapest for the area) was the final price. Nice car, made for a smooth trip.9.2 Wonderful
Apr 2016
Pros:
Customer service at both my pick-up and drop-off locations was great! My car was comfortable and just what I needed.Cons:
I wish the charge for dropping off in a location different than the pick-up location was a little less.4 locations in Emmaus
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Reviews
2.0 Poor
Jan 2024
2.0 Poor
Jun 2021
Pros:
I was 12 minutes late due to uber driver making a wrong turn. Rental Agent refused to rent me the car.Cons:
They could have cared and provided minimal customer service. Also not accept reservations for thier exact closing time.4.0 Mediocre
Feb 2021
Cons:
I dropped the car off a few minutes late and was charged an extra day. Unacceptable.8.0 Very good
Feb 2021
Pros:
Pick up was very quick! Less than 15 minutes.Cons:
Honestly, nothing. We had rental for extended weekend, also during the snow storm and the van (Pacifica) was amazing! Thinking of purchasing one lol.2.0 Poor
Jan 2021
Pros:
NOTHINGCons:
Not charging the gasoline because they let me the car almost empty, more payment options, customer service needs to improve, car was smelling of cigarettes and I was traveling with a baby, car said needed maintenance and to change oil, price is not that good once they charge you all things they do not offer5.6 Fair
Aug 2020
Pros:
Staff was prompt and helpfulCons:
The car smelled very strongly of smoke, and the fabric seats in the car were visibly dirty. Both of these were an issue during my 20+ hour round trip road trip. I’m extremely disappointed.4 locations in Emmaus
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Reviews
10.0 Wonderful
May 2021
Pros:
The staff was nice and professional but seems like did not know I was there to pick my car.Cons:
The pick up location can be better10.0 Wonderful
May 2021
Pros:
The staff was very friendly and helpful. Pickup and dropoff took only a few minutes. Very pleased2.0 Poor
Mar 2021
Pros:
I made an online reservation for a one-way rental and booked a non-refundable motel room in my destination city. Got a call the next morning that they didn't have a car for me, that they didn't do a one-way rental between the cities. Personnel were polite and professional and apologized.Cons:
Their reservation system sucks. It lets you make a reservation that the company can't fulfill. I needed a one-way rental to pick up a motorcycle I had bought a couple months ago. I tried several companies including Enterprise which I usually use for one-way rentals. None were accepting a one-way rental until I tried Hertz and made a reservation. I then booked a non-refundable motel room in my destination city. Got a call from Hertz the next morning that they didn't have a car for me, that they didn't do a one-way rental between the cities my reservation was for. Personnel were polite, professional and apologized. I told them their reservation system sucked and they agreed. I got the impression this was a routine occurrence - their reservation system accepting reservations that could not be fulfilled.10.0 Wonderful
Oct 2017
Pros:
The staff is fabulously awesome.2.0 Poor
Sep 2017
Pros:
They literally booked me at a location that no longer existed. Then they refused to refund. I really loved that. Totally didn't ruin my vacation at all.Cons:
Everything. I never actually got my car and they kept 2/3rds of my money.10.0 Wonderful
Jul 2017
Pros:
The young man at this location was professional, courteous, friendly and extremely efficient. Made everything go smoothly.Along with a 6 passenger van, rental companies in Emmaus offer 7 passenger vans.
Pick-up location | Emmaus |
---|---|
Car types | Van |
Rental locations | 3 |
Airport locations | 0 |