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2.0
Didn't like anything since after I made my reservation and was just outside of Abilene to pick up my reserved vehicle, I received a phone call saying even though they had vehicles they wouldn't let me do a one way trip. So I was never able to rent a car from them because they are too lazy to have people pick up cars from different locations and take them to their facility or promote for one ways to their location. Lastly, if they don't allow one way rentals from their location, I shouldn't have been able to reserve a vehicle online for the one way and wasted time, gas money, and inconvenience driving to the rental location. I will never be using this rental car co.pany again.Reviewed Sep 4 2022
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10.0
Pros:Wait time and time spend doing paperwork was fast and painless.Cons:Only draw back is that they should give you time to inspect the vehicle yourself before noting that it has no damage.Reviewed Sep 26 2020
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7.6
Pros:I liked the unlimited miles makes a difference and will definitely get me to rent again if it stays around.Cons:The overall extension process and maybe price should be considered to be locked in at whatever rate you booked it at to begin with if extended. Just an idea.Reviewed Jun 23 2020
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8.8
Pros:Pickup was great. Drop off was backed up and looked really understaffed for the volume of cars being returned.Cons:Drop off area better managed. We had to walk a long way to the shuttle bus terminal with all our suitcases in tow. Usually the drop is much closer to the building.Reviewed Dec 31 2019
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2.0
Pros:I booked a rental car on Kayak with Enterprise but there were no cars available upon my arrival. When I asked to make sure that i was not charged, the Enterprise representative was unable to confirm one way or the other as whether i was charged. I tried calling Kayak but they were closed.Cons:Don't accept a booking if there are not rental cars available. 24 hour customer service should be available with Kayak.Reviewed Oct 29 2019
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10.0
Pros:Clean vehicle and friendly people. Contract fulfilled A rarity nowadays!Cons:NothingReviewed Aug 1 2018
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9.6
Nice experiencePros:The car was really clean and easy to adjust to driving. The service was quick and somewhat friendly.Cons:They didn't explain about everything like other places I've rented from. As I was driving away in the vehicle, I noticed that it was not completely full as I later noticed on the paperwork once I looked at it. I did take a picture of it showing a bar missing. I assume the gas policy works like other rentals and if I returned it like I received it, then I would be good.Reviewed May 30 2017
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10.0
Good and easy rental.Pros:Customer service rep was friendly. Car was clean and ready to go.Reviewed May 17 2017
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2.0
Pros:I have been to the abilene airport twice now. Both times I was Disappointed at the rudeness of the same enterprise representative. He needs some customer care training.Reviewed Mar 5 2017
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8.8
Pros:See aboveCons:See aboveReviewed Nov 29 2016
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4.0
pick upCons:They wouldn't allow us to pick up our car rental without a major credit card. We ended up going through AVIS who hooked us up with a great car, a better price , and no hassel.Reviewed Nov 29 2015
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