Book Enterprise car rentals in Napa

Reviews for Enterprise in Napa

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car was greatairport location

car availablegreat experience

get the carpick up and drop

great servicestaff was very helpful

great customercustomer service

5.2

Pros:FineReviewed Apr 9 2017

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10.0

Pros:See aboveReviewed Jan 3 2018

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10.0

Kayak is misleading consumersCons:When offering driver protection, you think you are buying it from enterprise. But you are actually buying it on kayaks website separate from the rental car purchase. This is misleading because you think you are buying it from Enterprise when you are not. This is misleading at best and deceptive at worst. The CFPB should examine this practice. Note, this is not enterprise’s fault, this is kayaks poor customer experience.Reviewed Oct 14 2018

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10.0

Sami the Manager is AWESOMEPros:I have been in Napa Valley for 6 months and have rented cars from Enterprise 6 different occasions. Sami was always pleasant and professional. That is a very busy car rental office and every time I was there it was busy and Sami and her Staff where always happy and eager to accommodate. YOU can always tell when a location has a good leader by the way the Staff treats their guests and their attitude. I have told all the associates and concierge to use and refer Enterprise Rent a Car on Soscol Road in Napa Valley. Love and will miss you Sami!!! Mary Beth GualtieriReviewed Oct 15 2018

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10.0

Easy DrivePros:Easy at checking in, car was ready to go agent was attentive to inspection and getting me on the road quicklyCons:Car was dirty outside and could have been cleaner on the inside.Reviewed Jun 29 2017

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2.0

Too muchCons:They require too much info just to rent a carReviewed Dec 20 2016

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4.8

Easy pick up/drop off- but received dirty car!Pros:The staff was nice, and the pick up and drop off was easy. Liked the straight forward service about the fees and charges.Cons:I received a filthy car. When I got home from picking it up, I noticed that the back seat had smoothie or throw up? spilled all over the seats and in the cracks. Disgusting. It was to the point it was dried up so it took me some scrubbing to get it clean. I was on a strict time limit, and so driving back into town to switch out the car would set me back longer, and my family was at my house waiting to leave for our trip. From there I noticed that there was crumbs and pieces of pretzels all on the floor and in the seat cracks also. This is when I realized that the car was not cleaned before renting it to me. The inside of the doors were dirty and had drip marks on them. I was very upset and called the rental place to let them know, at this point I was already 60 min late from leaving as I had to clean the car, therefore we got a late start on leaving for LA and hit major traffic. Not a very pleasant experience. I have never been so grossed out and couldn't believe no one noticed that the car was this dirty and to rent it out like that! Yikes!Reviewed Oct 7 2017

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3.2

Falsely AccusedPros:Check in was great, they were very nice. Dale, the gentleman who set me up with the car, noticed some damage on the front and said he would "give us a discount" if we were ok taking the car as is. We trusted him and said ok.Cons:When we turned the car in, Dale flagrantly lied and claimed to have no knowledge of the "discount" OR the damage, which he neglected to document. We are being held liable for the damage we in no way were responsible for. Feels almost criminal. I would NEVER rent a car here again and we have filed a complaint against Dalen Jones with Enterprise.Reviewed Aug 22 2017

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6.0

Pros:Good service. Clean car.Reviewed Mar 16 2018

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10.0

Good experience for usPros:When the car we wanted wasn't available, we retrieved a free upgrade to a car that worked out well. They addressed and solved a problem with the billing quickly and to our satisfaction.Cons:We were completely satisfied with their service and the car we rented.Reviewed Aug 29 2017

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10.0

Excellent as alwaysPros:Very reasonable rates including the full walk-away coverages. Fast service and got a quick ride home afterward.Reviewed Aug 15 2016

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9.2

Pros:Location and great customer serviceCons:NaReviewed Oct 23 2018

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More

• 9.4 /10Budget Car Rentals at Napa
• 6.0 /10Hertz Car Rentals at Napa

• Has the Enterprise rental car policy in Napa changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• How much does it cost to rent a car from Enterprise in Napa?

  On average a rental car from Enterprise in Napa costs $66 per day.

• What is the most popular rental car from Enterprise in Napa?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Enterprise in Napa.

• How many car rental locations does Enterprise have in Napa?

  Enterprise has 1 rental location in Napa. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes