4.0
Enterprise office was extremely small for their operation. Waiting time was significant due to only 3 people . Worst at the drop off time aspeople waiting in the queue was going out in the car park. I have also purchased collusion damage insurance through Kayak which was $20 CAD. But it was not added on the contract and I have to purchase at the time of pickup which costed me £36 CADReviewed Aug 1 2026
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6.0
We were told a few days prior that we needed a major credit card. As someone who never rented a car before I did not know that. We got a good deal on a large vehicle but had to cancel it due to not having a credit card. We ended up going to an airport and renting a smaller car through another company for a little bit more, but at least they accepted debit cards.Reviewed Aug 1 2026
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10.0
Nice people, get the rental fast, car clean and we have the perfect car fit the whole family for the vacation. We did not face any car problem on the road.Reviewed Jul 31 2026
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10.0
Thanks for the great experience while in Calgary.Reviewed Jul 31 2026
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8.0
Renting was excellent. The problem is that I got charged an extra $41 at drop off for no reason. The price of rental said “total price”. That included all fees and taxes. Not so,. Why the extra $41.Reviewed Jul 31 2026
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10.0
The employees were very friendly and noticed right away that our selection of vehicle was not right for our needs. The young lady then showed us other options and we were out of there in 10 minutes. I was grateful for that.Reviewed Jul 30 2026
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2.0
I was charged twice by Allianz Insurance for car insurance after completing my Kayak reservation. I did not know I was double charged at that time, or at the time I returned my rental car. Upon returning the car, I was also charged for insurance by Enterprise Car Rental. Kayak, Enterprise and Allianz have been not helpful or forthcoming in my attempts to get my refunds. I am very unsatisfied with the booking process and feel like if borders on scam territory. I will now spend more of my time and money making calls, trying to get my refunds. Very frustrating.Reviewed Jul 29 2026
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10.0
It was fast and easy and received a great vehicle.Reviewed Jul 29 2026
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8.0
Staff was very friendlyReviewed Jul 28 2026
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10.0
Fantastic customer service!! I had to call ahead a few times with some questions and every time I received wonderful customer service. I would like to give Jeremy and Julian a shout out. They answered all of my questions and were so nice about it! It's very rare to get that genuine and refreshing level of customer service these days. Thank you to them. Also, Devin. He helped us with picking up the car. He gave up different car options, was thorough, easy going, knowledgeable, and super helpful. The pickup and drop off process was so easy. It was such a great experience from start to finish. This location is now our new go-to place!! Oh, and I can't forget to mention the incredible prices!! They beat everywhere I looked. Thank you so much for such a pleasant experience. Highly recommend and will recommend to anyone we know! Thanks again!Reviewed Jul 28 2026
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2.0
I can't get the car I reserved, and I haven't been refunded the insurance charge I purchased either. No one wants to help me solve my problem—neither Kayak, interprice nor the insurance company.Reviewed Jul 28 2026
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10.0
WonderfulReviewed Jul 28 2026
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