2.0
The agent Lady did not honor the booked price. Also instead of SUV, she gave me Sedan in double price. not a good experience.Reviewed Jul 31 2026
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10.0
Great. Everything was easy. Thankfully I had no incidents driving or on the streets so I can't provide feedback on how they would have responded.Reviewed Jul 30 2026
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2.0
My reservation was supposed to have free cancellation up to 48 hours in advance. I was never able to cancel it. I had to undergo heart surgery that prevented me from traveling. I spoke with Europcar and they told me they couldn't cancel it because it was made through Kayak. The reservation number was 26705658. They charged me for a service they didn't provide. A disaster.Reviewed Jul 30 2026
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2.0
The car was listed as a “mid-size” SUV but was actually a compact and hardly fit our luggage. But the worst part was the chaos at the pick up and drop off. The staff was not interested in being helpful and had no organization. Everyone was frustrated and they did not seem to care at all. Will never rent through them again.Reviewed Jul 27 2026
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10.0
Superb service and advice by our lovely Europcar ladyReviewed Jul 26 2026
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4.0
I called a couple of days before to tell them I was coming early due to a flight change and they said it wouldn't be a problem. When I showed up with my family in tow, it was a problem, we spent an hour and a half before cancelling the original and paying an extra $100 for the rent because of me being two hours early. I called two days before to make sure I wouldn't have problems, I had the chance to rebook two days before. The beginning of a vacation shouldn't start this way. Other than that, the car was fine and there was no issue in the return.Reviewed Jul 24 2026
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2.0
I was required to produce an international driver's license even though my license was in English and required no translation.Reviewed Jul 24 2026
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2.0
Horrible experience with staff people in the counter; i didn’t get the info about International licence on time, but i get i’m responsable to find out what’s needed to drive in Italy, the thing is they were disrespectful and didn’t show any interest and give me good info or any solutions; also i write two mails and call them to say i was going to be late, and they said it was ok, but then change 95 euros for the late show up; never again with Europcar!Reviewed Jul 19 2026
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8.0
Good experience and staff great, especially at drop off at HeathrowReviewed Jul 18 2026
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2.0
First of all, our rental agreement said we needed to pick up the car in terminal one. So we travelled from terminal two to terminal one to pick up the car. And then we had to stand in the lineup for three hours! To pick up the car. To only be told that our car was at terminal two, so to prevent having to go all the way back to firm terminal two, we rented a more expensive car to get on our way. We will never be renting from them again.Reviewed Jul 17 2026
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2.0
Wanted to charge an additional $250 per day insurance or they would not give me the car. Do not rent from the Ecuador airport, it’s a scam.Reviewed Jul 17 2026
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2.0
After waiting for almost a hour, they refused to rent me a car. They said that in order to rent. I needed an international license. Haven’t had one of those in 30 years. Claimed it was some law as of Jan 2026. I proceeded to Hertz and within 15 min I was on my way with no reservation!Reviewed Jul 11 2026
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