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It's location, the friendliness of the staff, the food and comfort of the room. The coffee maker didn't work, but the staff was very responsive, and replaced it that day.
The bridge across the river and the chairs set by the river to sit and read or relax. Previous guest must have watched a DVD. We couldn't figure out how to get it back to TV. It was too late to call the front desk.
Atmosphere of room and surrounding grounds, it was quaint and relaxing. The staff was very personal be and helpful. Not that I can think of
Very comfortable relaxed environment. We haven't stayed at many B&B's in the past. The suite was nicely appointed. The bed was extremely comfortable. The hot tub and gas fireplace were nice touches. All of the staff were extremely nice and breakfast was very good
Nice room was expecting something a bit fancier for the price, however it was quite comfortable.
The people were amazing, room was perfect and really home-like. Nothing. It was perfect
Everything was very relaxed and comfortable. Breakfast was a treat Chatting with Michelle and John as well as the other guests was quite nice. And Zoe (greeter dog) was a friendly hostess and made us feel right at home If cell phone service is important you may have an issue but don't have to go far to get a signal if you have to. Nice to unplug for a couple days
Great room, excellent amenities Buffet was mediocre at best
The room was very clean. The staff was amazing. We will be back. Not a thing.
The view and rooftop pool were amazing as was the whole experience. Free valet! Parking garage not attached to the hotel, not really a big deal. Expensive table games.
About as nice a hotel room as we've ever seen!
Rooms were clean. Well maintained. Food at fire side grill could have been better
Jaccuzi. Ambienance was nice and inviting. Very clean There were no coffee regular. Hotel gave very little perks to almost nothing for staying. Player club almost to nothing to first time comer. No discount for meals for playing. We have gotten a lot more at other casinos. TV was a problem. Bed not that comfortable
Like just about everything we tried. Had a great time in casino's. When I made our dinner reservation at the Timberline restaurant, I requested a quite corner out of the way so that we could enjoy a nice quite evening/dinner together for our 45th. We where seated behind the sever station that was so noisy at time we just didn't talk. Major disappointment. Had made the reservations week in advance for this very reason. Were glad to finish dinner and go back to our room. Oh, well maybe better next time.
The pool, hot tub, and fire pits on the top of the building were beautiful. It was clean and well cared for. It was a casino and I'm not a gambler. If I went again, I might look for a restaurant outside of the casino.
No smoking. Clean Gambling was terrible. No drinks offered, terrible service at the Fireside restaurant. The buffet was expensive for the value. Very few tables and minimums were too high
The room was nice. The gambling was horrible. The black jack tables were packed and no one could catch a break! Never gambling at the Ameristar again!
The location of the hotel was great! The room was clean when we arrived, and the beds where very comfortable. The room offered a mini fridge and microwave which was great for all the left overs we had from eating at the restaurants in the area. The staff service dwindled as our stay continued. The night we checked in when smoothly. The next dat our keys stopped working and we had to go the the front desk, and the clerk acted like it was our fault it wasn't working. Then the maid service they have to clean the rooms was great for the first two day but for the rest of our stay, which was three more nights, it became very lax. They would only make the bed but forget to give us clean coffee cups or water glasses. One night they didn't give us fresh towels after I had pull all the one we used on the floor next to the door.
Bed was super comfy No tub in rooms. Restaurant is only open for dinner and is mostly sandwiches.
Alice, the assistant general manager was very nice about getting us to another hotel the first night of our trip. We had booked 3 days at this hotel. The hotel was clean and very nicely updated. The pool area has a nice place to eat breakfast and the pool was large and clean. It was a decent place to stay for the price. Everyday, in the hall where our room was, the entire length of the hallway and half the width was taken over with dirty laundry (bed linens, towels). We've never seen this at a hotel. Maybe there wasn't enough room in the laundry area. Not sure. Also, the morning after we were directed to the other hotel, we came back to this hotel around 8:00 a.m. One of the young girls told us we could not check in early! I tried explaining to her that we had 3 days booked and paid for and she wouldn't hear it. After all, it wasn't our fault the electricity was out our first night. I explained to her that I had spoken with Alice about this (she didn't believe me and asked what Alice looked like) and when I described Alice, she left the front desk and returned with Alice. Alice was very nice and got us a room. She said the girl didn't know we were already in the system (even though I told the rude girl we were). I do want to stress that Alice was VERY accommodating.
Clean, comfortable, staff was helpful and nice...and there were dinosaurs. Overall a very pleasant stay.
The dinosaurs were great. The pool was clean even tho the hot tub was out of service. The breakfast was by far the best and hot. The restaurant was clean. The staff was friendly and polite The beds were small for a queen size. Hard to sleep with pool people being loud. Room was small. Bathroom was small as well.
The Dino theme, in-house cafe, clean rooms, free coffee The bathroom even for a king bedroom was very tiny. It was a little far from downtown Denver if you're taking public transit, but not too far if you have a car.
If you like clean and dinasours this is the place for you
Bed was comfortable, room was clean, quiet. Staff helped carry luggage to 2nd floor No elevator
They have a lot of fossils in the lobby and during breakfast there's a nice girl there to educate everyone, adults and children, on some of the history of fossils. It's really cool. The bathrooms are kind of small and there's no elevator to the second floor, for people who have a difficult time with stairs.
I booked this hotel for the dinosaurs and it didn't disappoint. In the end, it was your average Best Western, but the dinos were a nice bonus. The location is great for sites like Red Rocks and Dinosaur Ridge; less so for downtown Denver activities. The hot breakfast and pool were great too.
I really liked how nice the staff were & how clean the housekeeping kept things. The doors were kind of tricky to open, the fire alarm went off at 1:30am.
Cleanliness Everything was great
The room was great. Easy access to downtown Golden. Plenty of restaurants within walking distance. The staff person who checked me in seemed uninterested in helping me with a room. It seemed I was wasting his time when I inquired about room availability.
Location is unbeatable, nice breakfast, great dinner, parking garage Room / bathroom dirty, outdated, saggy mattress covered w/ a piece of memory foam
King size bed with lots of pillows, balcony with table and chairs, quiet, loved the all the amenities. Complementary coffee and water was great. Loved the shampoo and lotion. Great place to stay. Nice hotel with old time feel, but modern rooms. Side door entrance would not lock after entering, allowing anyone to enter without a card key.
The decor The inability to get to Room 226 from the lobby without having to carry my suitcases up stairs.
Great location in the heart of Golden. Lots of dining areas with distinct vibes.
The hotel was very convenient and the rooms were very clean. It's located in a perfect area to head downtown Denver or up into the mountains or quickly reach Red Rocks. Overheard one person complain about pot smoking smell, but although the hotel is 100% smoke free, the front desk said that since it was now legal in Denver, there was nothing they could do about it. Also, we were under the impression based on the description through Kayak and Booking.com that our room was the suite; however we received a lesser room. The breakfast coffee was extremely weak, too.
Room size, location, friendly staff Mattresses need replacing
Pet friendly with no fees. The staff was very friendly and helpful. The limited breakfast, but it was adequate.
Comfortable beds....professional friendly staff....refrigerator in room Slow elevators.....
Room was very clean, and very comfortable. Staff was friendly and helpful. Would stay again.
Staff was very friendly and helpful. The parts of the hotel that are more recently renovated look nice. The restaurant is also nice. Conveniently located for Red Rocks Amphitheater. Facilities are badly in need of an update. Bathroom in the bedroom was very outdated and felt dirty. The linen also seemed as though it needed to be replaced. While the linen seemed clean, there were parts that were badly stained which just feels gross. I felt that for the cost of the hotel, and the expectations I have for a Sheraton, I got what I would expect from a lower class motel.
I loved that they gave us a city view without us even asking, and the staff was super nice and helpful. No continental breakfast. you had to pay for all food, and there was no refridgerator in the room to store your own food.
Good service and very helful staff. Nothng to mention.
I enjoyed the stay and room, but no hot water. I tried sink, bathtub and shower and let it run a long time. I was in 814 and did tell staff at check out
computer room, close to my daughter, room was kept clean and supplied with soaps - etc. construction noise next door (should make guest aware before arrival), coffee/ tea bar near check-in counter was often out of coffee-cups-etc., some carpets needed cleaning (worst was in front of elevator on 4th floor)
The man at front desk was very nice even during Christmas Eve and Christmas Day. I was unhappy with a room they assigned problem me with ad he immediately changed it. No problem.
The staff was unfailingly polite and helpful and there were fresh cookies in the PM. The heating/air conditioning system is antiquated and noisy. Every time it came on through the night, it shake, rattles and wake me up. I ended up simply turning it off, which resulted in an overheated room.
Great location. If this motel was renovated it would be much better. Non-smoking room had strong odor of smoke. Cleaning crew was outside partying all night.
every thing was great William E Inman Sr
Location was great. 15 min from red rocks and 15 min from downtown with things around. Staff was friendly. Hotel was standard Our room was a non smoking room but smelled of cigarettes pretty bad.
I have stayed at several hotels around Denver some even pricier than this hotel. I paid double he price and had a hot room elsewhere. My room was cool and comfortable :) They foryer is a little crowded
It was perfect!!!! Thank you!
The check-in was handled quickly and professionally. The desk staff responded to my questions in a knowledgeable and helpful manner. The breakfast buffet consisted of a nice variety of choices, and the coffee was very good, starting our day off well. The room had an odor, possibly from an air freshener, which I found a bit unpleasant.
The breakfast was very good, and the staff was friendly. No complaints to report
The staff was friendly and professional, although some guy who works the restaurant literally chases you down to seat you pointlessly. The location in Golden is close to Red Rocks. The hotel is really old and run down for the price. The beds weren't comfy, but most of all, the walls are incredibly thin. Each night we had to call security because the room above or next to us was partying... They weren't even being that loud and you could hear every word they were saying thru the wall.
The food service/kitchen staff is superb. They will do whatever it takes to make the customer happy. I wanted a room a room with a balcony but they allowed me to check in at 11am with no problem.
Staff was very professional. Very small bathroom for $185 a night. Single sink.
Very clean and the basic rooms are little suites, great outside court yard, very friendly staff and in a great part of town very close to restaurants and other needs The A/C didn't blow as cold as I would have liked, but that's it
Room was very nice, clean, spacious, & comfortable. Staff was not helpful. Breakfast was very unorganized, Waited long time for breakfast items to be stocked & staff doing the stocking acted as though she didn't know what she was doing or just didn't care. Only complaint about our is that the bathroom slider door was very difficult to open & close.
I liked the continental breakfast which had a good variety The pillows were horrible and the towels were rough.
The room was nice and spacious with a small fridge and microwave which were handy. The front desk staff were really nice and helpful. Especially the lady who had moved there from Florida (don't know her name). She was really nice. I also liked that they had a few frozen dinners for sale for when you just wanted a quick something to eat without going out. The location was great also, just a short drive to nice restaurants and the movie theater. Really a nice place with nice people. I didn't like being right down the hall from the cafe because I could smell food cooking in the morning and hear people laughing and talking over their breakfast which woke me up.
The hotel was clean and quiet and had an indoor pool. Price was high for two small double beds and breakfast was not included. The pool water was severely burning to eyes - rest of the evening spent periodically flushing eyes out with fresh water after swimming in the afternoon.
The AC did not work, had to open the windows to cool the room off! There was hair in the bathtub drain and the floor wasn't vacuumed very well
Quite rooms I booked a room at isle casino and they decided to place me in their sister casino, lady luck without any compensation. Our room was located a long walk away from where we were supposed to be and where our friends were.
Poor customer service at the front desk
2 of 3 front desk personnel were awesome. The check in and the lady of whom we asked questions. The gent at check out was unconcerned, and did not even thank us for pointing out that there were items needing repair. We did not bother mentioning the pillows or the bed. On a road trip. 13 different hotels. This the most expensive, and the least satisfactory. The pillows were awful; one of the beds was sagging. the bedside lamp switch was broken; thus had to get out of bed to shut off light. The plug for the sink was broken, and both the sink and tub drains did not.
Great price for a room for the mountains. The room was very clean and upscale. The town is all about the gambling. All food options around were quite pricy so be prepared to spend over $20 on a buffet or more on a very fancy steakhouse.
The bed was very comfortable. Losing all my money.
The staff was rude. The price was way to expensive. Not worth the money
Gambling was ok and breakfast was good The room was small not it was not wreath 180
The room was really nice. Bed was super comfortable and spacious rooms for a relative cheap price. Fun dealers - for the most part Good vibe Lobby less than desirable. 3 food options I saw No 'bar', no place to sit and relax with a drink Not many roulette tables or craps
The rooms were clean and well appointed Bed was comfortable Parking garage with easy access to rooms you don't have to enter through the casino or lobby We would stay there again
Staff was great, rooms were very spacious and very clean. Definitely go back to that hotel.
Good breakfast The hot tub was filthy, green and smelled awful.
Cleanliness, breakfast and friendly staff Not really
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The location and the pleasant staff. NA
Front desk person was nice. At first look thought it looked great. It was a suite which is fine, but the first coffee mug i took out of the cabinet was dirty. 99% sure the hair conditioner was refilled with body lotion.
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Staff was very friendly, room was large with kitchenette. Very clean and very quiet. Bed was comfortable! Slept great! The location, not within walking distance to any restaurants or stores. It would have been nice NOT to have to get back into the car again after driving 7 hours. But it is right off of the highway, easy on/off access.
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Location to Golden and the room itself were great for the whole family. The pool area could have been cleaner and the water a tad bit warmer.
Clean, modern, great hot breakfast, friendly staff
This hotel was BEAUTIFUL!!! It was a suite and had a wonderful kitchenette area fully stocked and a full refrigerator and dishwasher! The room was cozy and elegant. Staff was VERY friendly, helpful and accommodating. Breakfast-included, WONDERFUL! There was NOTHING I did not like about this hotel!!!
Staff were Exceptional n Friendly Loved our Stay Trying to find the Location which was way on the Other side of town not Closer to Colorado Heights University
Bed was comfortable and it was nice to have a separate room with a door.
Floor was not completely vacuumed
Cleanliness / decor / staff
Location, cleanliness, and staff were good. Street and hotel guest noise made it difficult to rest.
the best is location. the hotel located in golden, where is very peaceful and safty. my friend told me this is the best hotel in golden.
What a great little hotel! The best location - we were right downtown in the quaint old downtown & on the river too!Rooms are gorgeous - big fluffy beds, lots of nice touches like free bottled water, fridge, robes. Very clean & very comfortable. Staff are beyond friendly & the restaurant was great - especially the patio overlooking the river. Their burgers are awesome!
clean rooms, good hotel a little too far in the west of Denver
When I got to my room the towel bar was hanging off the wall and was never fixed during the 4 nights I stayed here. The water heater and air conditioning broke while I was staying. Everyone had to take cold showers until the water heater was fixed. Managment did not communicate these issues to the guests, we had to figure it out for ourselves. Management also did nothing to make up for the inconvenience and uncomfortableness these issues caused. My friend held a brunch in one of the small meeting rooms near the hotel lobby and it was probably 90 degrees in there. It is a good location, but I would never stay there again.
Modern, comfortable, amenities, great location. Excellent catering. Wedding event
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The beds are the most comfortable beds we've ever slept in at a hotel. The atmosphere of this hotel is lovely. Very home-like. I wish the hotel had a pool - I don't think it did.