Pros: The woman at the Sears location where we ended up was very nice and accommodating.
Cons: I had a reservation for a pickup at 9 a.m, I received a call saying it would be around 11 before my car was available. The 3rd call I received said It was going to be around 2 p.m but if I wanted to take a different car I could, so my husband drove me to the location at 5801 Highlands Ranch Place ( this was the address in my confirmation email). The woman working at this location was beyond rude, telling me she didn't have anything for me until after 2 p.m and she did not call me. I showed her the number I received the calls from and she called the number, it turns out I was being called from another location ( Sears at Southwest Plaza) which is on the complete opposite side of town. So after the inconvenience of my trip being postponed 4 hours we had to drive to another location. The woman at the Sears ( although very nice and accommodating) location did not think to tell me that the car that was available sooner was at her location. So overall the experience was terrible and wasted half of my travel day.