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Great hotel... Clean and comfortable .. Great free breakfast
The woman at the front desk greeting me with a huge smile.
The staff was awesome, very friendly and welcoming.
The staff was awesome and the room was clean. Only negative thing was an earwig was found crawling up the wall
Location was right off the highway. Room was a nice size. Liked that it had a 2nd sink outside the bathroom. After calling days before to confirm reservations and that both of our rooms would be next to each other since we were a family of 7, our rooms were on separate floors. Took over 35 minutes of standing at the desk for them to accommodate us.Pool was small
Location Room smelled of tobacco smoke, HVAC unit was very loud, and realized we had ants in the room after being there for an hour. After reporting this to the front desk had to move to another room.
Everything thing great no surprises
Clean and with a suite offered multiple sleeping options for kids.
Location. The beds were very firm.
We liked the fact of a couch and chair in room. Made stay so much for relaxing and like home. Granddaughter liked the pool best. We will probably be back. Thank you. For it being a smoke free room it reeked on smoke. Should have seen the cig butts laying outside window.
The welcome we received from hotel employee late Friday night the 15th of January was exceptional! We were tired from a very rainy traveling night and his welcome made us feel at home! He is definitely a tremendous asset to your hotel. Please thank him fo
The night checkin person was extremely tired but went out of their way to provide a great service. It really surprised me and I'm glad I chose those hotel. The breakfast was great also.
Clean and modern. The guy at the front was very nice. It was kind of impersonal.
Great breakfast and staff was helpful. Looked newly remodeled Had a leak of some kind. Didn't bother us.
Location was convenient. Breakfast was OK. The mattress was very uncomfortable. I woke up several times during the night with back pain. Probably will not stay here again. Too many other quality alternatives in Crossville.
It is right off the interstate so very convient.
Clean and room was large. Staff friendly Coffee was bad, not fresh.
Everything was super clean (almost brand new looking), the furniture looked new and undamaged, and the staff was friendly. It was right off the interstate and across from gas stations and restaurants. The value was great, can't beat the price. The hair dryer didn't work, the microwave wouldn't shut off (I had to unplug it to shut it off), and no coffee pot in the room.
Everything was dirty here. Threadbare & stained towels and wash towels were so horrendous that we drove to WalMart to buy new ones just to feel comfortable showering in the morning. Sheets had blood stains.
The location and price. Needs a lot minor upgrades. Shower was extremely low. Covers on bed had holes from smokers. Bare minimum on toiletries etc..