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The relaxed atomosphere and the location. Alrhough friendly and trying to be helpful, sometimes the staff is slow in responding to requests.
I would rate the facilities as excellent, but the service was disappointing for a hotel of this standard: breakfast was never the same, in quantity and quality during the 4 days we stayed, the receptionists were helpful, but struggled a little with the computer system and gave inconsistent informations. The service, some members of staff were not polite, others barely so.
This is heaven! Very beatiful place, nice view, nice pool, nice rooms. Very good breackfast. We'll come back for relaxing! Security asks to many questions. Payment (annulationfee) is token 1 month before ariving, this is not the deal on the site! Warm food is not ok, it was like my duck was shot from the air, cut in half en put on my plate. Hotelworkers have to speak English, not only Arabic!
It was quite, peaceful and very relaxing, not too many childern. The hotel is very close to Cairo so ideal for a weekend break They should provide car parking, at check out they were looking for cash off me to pay for car parking, it was a very small amount but created a fuss and inconvienence.
Nice location - near the Karoun lake.
The staff was friendly and welcoming. The rooms were very clean and the architecture was beautiful. Location by the lake was spectacular and the food was delicious at every meal. We look forward to returning.
The facility is roomy, airy and relaxing. The service staff is quite attentive. The smily staff at the restaurant was nice. A bit poor noise control. You can hear noises from the next door neighbors.
I love the old world hunting lodge feel of the public rooms. The staff was professional and quick to meet all of our needs. The music at the pool is a little loud for people who just want to relax and enjoy the view.
The area and location of the hotel was good. The staff in the hotel were generally very pleasant. Room was a good size. Service in the restaurant was slow. Breakfast buffet was poor. The security staff outside the hotel were very unhelpful.
The location is excellent and the hotel has great potential if it pays attention to detail. The last 10 - 15% is missing from the hotel - facilities and service alike. Excellent facilities - very poor menu. Bar but not open. Booked, with special notice, double bed - no double until we complained. Booked tour through the front desk but apparently no English speaker available - until we complained. Piped music selection good but too loud - particularly in the garden.More attention to detail would make this a very special hotel