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Very comfortable bed which meant a good nights sleep! Breakfast could have been better. There were only two pieces of bread left and no plates to put it on after it had been toasted. We had to ask twice for side plates for our table and the salt cellar didnt work.
A fabulous modern hotel, great facilities,exceptionally clean,breakfast served until 11am which was very tasty and well presented and a welcoming late midday checkout too!. Extremely polite chap on reception.Ideal location for shopping and theatre. Would highly recommend a weekend break at this hotel...
Everything, from helpfull staff to decoration None
Very clean, Staff friendly and professional, spacious. Close to football ground. Restaurant good. Not really bad, but taps in bath difficult to operate,noise from corridor at night.
Good hotel , rooms etc and we did get a small £41 refund due to the problems encountered below. Hotel had made no provision for hotel services for the Ulster Rugby guests who were staying there. (Most of the guests). On Sunday 10th, contrary to the e-mails we had received in February, all of the bar and restaurant facilities had been let out to Northampton corporate clients (not hotel Guests) and no provision made for hotel guests. Many of us had to go to the adjacent asda store to obtain beer and we were obliged to sit out on the grass with this before the Northampton v Ulster match!!
Room was nice staff were friendly, unfortunatley I only checked into my room and had a quick breakfast and left so no time to relax and enjoy!
The location There was no hot water in the room due to problems with a boiler. No one advised us of this until we complained even though they were aware of the problems.
Room very clean and tidy. bathroom very clean. Some noise from other rooms, not sure if enough sound insulation
I was attending the football match at MK Dons Staduim. No
the rooms had luxury fittings. the bed was very comfortable including the pillows. the bathroom was well stocked and clean. the hotel bar shut at 11.30pm. It was disappointing when we arrived back from a party and was unable continue catching up with friends
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
Location location location Nothing bad
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
Excellent location by the airport, nice and professional personnel, professional services, clean
Ran out of things at breakfast time
the attention given by check-in staff and the comfort of the rooms,good food none
Needs to be updated but overall ok, great location Old needs updating
great location, quiet rooms, polite staff, great decor
A very pleasent wedding reception Vegetables with main course,all of them,except roast potatoes,were very undercooked.
Central location on riverfront, very traditional long established local hotel,clean and comfortable . Quirky. Nice breakfast. Rooms on small side , but comfortable .
The view over the river overlooking the rowing club.
Comfortable and Spacious Room. Helpful and polite staff. Plus, the location by the river.
Clean room,comfortable bed, friendly staff. no, but I was surprised at the lack of minibar in the room
Everything That the rooms were modern when the rest of hotel was boutique.
Recognised as a frequent visitor. Given choice of room. Breakfast coffee is grim.
The hotel bed was the most comfortable bed of any hotel we have stayed in recently.Although we arrived quite late in the evening the reception staff were very welcoming.This was our second stay at this hotel.
Was on a Conference
the location for the town etc plus riverside walks the pool was too small and too deep and jacuzzi did't work, so no spa and no relax
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
perfect location for very early flight next morning
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
Nothing The room was very small The shower was very small Nothing was good about this place
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
the bed was really comfortable none
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
chack in took too long
Hotel staff very friendly, room very clean and comfortable
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
Nicely decorated reception area and room. The location isn't great for central Luton.
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
Lovely room, excellent value for money
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
the staff,esp duty manager were very helpful. very impressed with their customer service. leisure facilities need updating
Very helpful and friendly staff Coffee needs to improve. It would be nice to have espresso coffee. Rest of breakfast was excellent
Pleasant staff....excellent and extremely helpful duty manager NICK...really makes u feel comfortable when staff are child friendly No
Clean, Friendly staff. How water not working in 1st room but given another room with no hassle.
The hotel was ideally located for the Hub only a short walk and its surrounding facilities.
Clean, friendly staff, good area for shopping. Prices in the bar, like most hotels it stops you staying at hotel for drinks.
Clean comfortable rooms. The staff were helpful, breakfast buffet very good. Parking was easy. Booked two deluxe rooms , one had a balcony the other did not , I felt that they should have been the same.
We were there for the concert at the National Bowl, the hotel was well placed for walking, there were also nice bars and restaurants nearby and also a shopping centre. The breakfast was very nice too.. The hotel was great and the staff were very friendly, nothing we didnt like
Free swimming pool, free parking, very close to a shopping centre, quiet in the night. Overpriced, internet 15 GBP for 24 hours (and it was broken in my room), parking was full all the time.
It was all good I had a very nice time thank you None
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
For a stately home it had a homely atmosphere.
Please write at least 15 words
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
Excellent location, central. Very good english buffet breakfast!!!
The restaurant tried to charge me £20 for two orders of tea and toast so when purchasing small amounts of food, make sure to tell the till operator you are not buying the standard ten pound breakfast. Also, parking costs £1.50 per day.
Quiet room with good views of a beautiful sunset. We were unable to have a light continental breakfast only offered Full English at £10 pp which we thought excesive for what we wanted.
In city centre near city shopping Non
Close to restaurants Car parking on other side of the street
Room was very good, as expected, minor issue with air con sorted out easily and quickly (10 mins) Staff unobtrusive but always available and helpful. Breakfast layout seemed a little confusing (1st stay at this hotel)
The hotel rooms are quiet - you cannot hear next door - breakfast was great too. nothing
staff were very welcoming, very near to the bars.
it's calm the coffee maker in the room the smell of the towells
The cleanliness of room and bathroom. The restaurant was really nice as well. 2:30pm check in. Would be better if it could be a bit earlier.
customer service at @ reception
Efficient staff, good ground floor lounge and bar/eating areas, better than expected continental breakfast. Not enough tea/coffee/sugar provided in the room, also one of the milk cartons was 'off'.
Well placed for the purpose of my visit, and an early breakfast which fitted in well with my timetable
A very pleasant hotel, with attractive bar and communal areas. Would have beeen nice if they had prepared the sofa bed for the kids, but that's just being picky.
Parking Directions were not great
I have stayed at this hotel many times as it is near to my parents.I think the staff are second to none, they are helpful, polite, and pleasant. I like the design and layout of the hotel it is very comfortable. I like the nearnes to Willen Lake. Nothing I did not like.
Very good value. Would not recommend Harvester Pub which is adjacent to the Holiday Inn. Very poor meal. Insufficient lighting in room.
size and cleanliness of room and plenty and good choice of breakfast
Clean and friendly Nonthing
Proximity to work locations
Very clean hotel and room n/a
Reception, breakfast quick check in and out Rooms are not so modern anymore hard to find at night, no signs on the road !
The place was clean, the reception staff were friendly and the location was quiet The bar shuts at 11pm irrespective of whether there are reasonable numbers of guests in the bar
i would like to have a copy of my bill,as i did not receive one
Clean room Tv reception extremely bad in room. Floorboards need attention - a guest staying in the room above was walking around at 1.30am, 4.00am & 5.15am every time woke me because floorboards were creeking so much.
staff were amenable to my required requests - dinner before 7pm on sat night as I had 2 young children who needed feeding early. Very freindly staff - thank you dinner late and breakfast at weekend late with only room service option for early starts which was only continental and basic at that.
A bit dated
The value for money and access to a restaurant - altough not used on this occassion. Staff were excellent. Finding 3 black hairs in the bed - rather off putting. This is not a complaint - just a heads up re need to be careful re 'stray hairs'.Tiredness of the decor, stains/ marks on walls. Would recommend with warning re decor, so expectations are realistic. Suspect/ hope bed was a one off issue.
Helpfull and curteous staff. Free wifi and convenient location near a5 Some part of the hotel while clean and functional seemed a little tired and in need of updating, especially after coming through a modern well designed reception area. Wish net curtains had been fitted to downstairs rooms.
The hotel was quiet, clean and had some good facilities such as a swimming pool. Breakfast was included. We would stay here again. There were really no bad points about our stay.
The location for business meeting The gym facilities were rather sparse, as was the room service menu.
The fact that the room was booked with the breakfast included was brilliant as the price of the breakfast on top of the room would have been very expensive
First time I've been inside the Old Palace Lodge despite growing-up in the town; not disappointed - lovely hotel and a very plush room. A nice treat for my 40th birthday weekend! Bit of noise from other guests in the early hours, but not enough to spoil our stay.
Staff were nice, nothing too much trouble. Drinks were a bit expensive
Pleasant staff and old world character of the building. Lack of service for residents due to functions being held at the hotel
The room was very clean and tidy.The staff were very welcoming and always there to help.The was a large choice for breakfasts and very good portions.Altogether a welcome stay. The 24hr room service at the weekend has room for improvement.Although they guarantee small snacks they varied with the staff that were on shift.The sandwiches one night were very good.The next night they were very poor.This was about the only problems we encountered.
Courteous staff, evening meral in the Hotel was excellent, overall , enjoyed my stay and will return Room layout was a bit confusing, but this has to do with the building layout
Very helpfull and friendly staff ideal location for our visit to family and friends 2nd visit this year. more expensive on second visit breakfast not included.
Cosy bar/lobby area where you can eat as well. In general this is a nice hotel. Its looks a bit old but that because it is and part of the charm. The rooms are good though and the hotel has a relaxed pleasant overall atmosphere. The room price is really out of range for this kind of hotel. Its nice but in the rest of europe it would classify as a mid range hotel (not more then 100 euro a night).
It had a sense of class about it.
Everything was good
not much, maybe decent TV set in the room - room shower was not working the first day, -one of the worst value for money dinner (GBP 15-20) I have ever seen (fried prawns I ordered were a few pieces of some unidentifiable oily discusting matter as a starter), no reaction on the complaint made
Location Lack of air conditioning in the room.
Friendliness of the staff. I felt the room could have been a bit "tidier" for a 4 star hotel.
the security was bad . the window was broken into and my bag stolen .. DONT accept a room on the ground floor. The food was expensive and was the worst I had ever eaten .a small piece of dry chicken and some dry chips . small choc cake and tiny scoop of ice cream .. £19 ...
the free parkjing it had a very old and worn out look
As with most business allowances my stay was controlled by a budget and your hotel just fell within my company allowance but overall the politeness of all of the staff in particular the receptionist upon checking out. The cellar cooler was broken therefore the drinks were warm. For below answer there were no guest reviews on this hotel at the time of booking.
Location was good for shopping and motorway staff not very welcoming or reactive to a minor complaint
Everything was very nice, clean tidy good staff attitude would certainly stay again, we did stay in the Ramada Encore on the way out (city centre) no comparison Ramada was very noisy rooms very small, if you want a quite pleasant stay & don't mind driving or getting a taxi to the city centre 5 mins away this is the one to stay at. No complaints
Friendly staff, nice environment. Location is a bit "out of the way"
Very polite staff and made everything as easy as posible for us as we were doing the milton keynes triathlon and wanted to bring all of our eqipment to the room, so provided us with a ground floor.
The staff were very helpful and friendly but we felt disorganised. As above, disorganised, did not pay attention to detail with regard to the wedding function we were attending, They forgot to serve canapes with the pre wedding breakfast drink, the food was bland, and service disorganised.
The room was well furnished and the views were nice
Not much The price of drinks was outrageous ! The receptionist was unsmiling and curt. The duvets were far too hot.
The staff were efficient, the room was excellent, I have paid a lot more and had worse facilities The food on the room service menu was expensive
Nice place with park. Easy and close parking. Efficient reception personnel. Shower system. So typically British...
The room was comfortable and well priced. There was confusion over the billing of another room's meals to my account which took some time to sort out.
the location the staff forgot to give me the promised wake up call and I nearly missed my meeting
THE most comfortable bed n/a
The building and surroundings are very pretty from outside.The corridor carpets leading to my room were very shabby and in need of replacement, these did not give a very good first impression at all. The room however was better than expected with a flat screen tv, a lovely big comfy bed and an impressive bathroom. The room was very cold and i found it difficult to sleep during the night as a result of this. No radiators but air con unit may have been able to give out heat but we could not figure out how to get warm air from it or if it was possible?
really helpful staff,great location,everything we were looking for in a short break pillows not very good and bar prices a little high
Clean, particularly bathrooms Staff excellent Terrible pillows made a bad nights sleep. Cheap stuffing meant your head rolled off and the square shape, whilst looking 'cool' meant that your head fell off the edge when turning over. Towels too small.
Good shopping location One of our rooms was meant to be 2 single beds. All it was was the double bed with a 'put you up' bed beside it. No duvet was left for the spare bed and my daughter made do with a sheet and blanket. The blanket cupboard was found to contain 14 large empty Cider cans - the staff did attend to remove them but it indicates poor cleaning procedure. Used sticking plaster found stuck to the wall in the swimming pool. In summary - some work needs to be done on the detailed cleaning of the establishment.
pool + price
We enjoyed our stay in the hotelm the breakfast was very good.
Very helpful staff. Nothing was too much trouble. Good fitness facilities. Lovely breakfast. Very convenient for theatre and shops. Car park very safe and secure. Generous check out time and breakfast served until 12
Rooms/breakfast was an excellent deal drinks very expensive. asked for coke, lemonade and small water and was charged £8.35. When I queried this it was reduced to £7.35 - still high! Evening meal also expensive for quality of food. Confusion over payment - when we arrived I was told I had paid on booking. When I checked out was told i had not paid and was charged
The hotel was very close to the city centre They did not have a note of our reservation but luckily they had rooms available otherwise we would have been stuck!! The bed was very uncomfortbale - there weren't any pillows, just cushions. The shower was not very clean (mould around the edges) but the rest of the room was very clean and well presented
very comfortable the staff were all very uninterseted
great price, clean and comfortable.room service food was lovely. didnt have the breakfast as thought £12 was a bit too much
The ambience Room a little small.Carpet stained and needed cleaning.
The ambience, location in private grounds and the old-fashioned building and antiques, pleasant room and a lovely log fire in reception.
Fantastic room, friendly staff lovely food. Would highly recommend.
Lovely room, excellent dinner and breakfast, very helpful staff Access into shower cubicle was very limited - I'm not big and it was a squeeze for me!
Everything was perfect. Bit pricey for drinks but what hotel isn't these days (the bottle of rose wine was amazing though).
Very comfortable beds and rooms. Roaring fire in the lobby and lovely countryside views from the bedrooms. Didn't use the restaurant in the evening but the breakfast was outstanding. All staff were very helpful and pleasant. Wasn't thrilled that Room 5 had a fire exit going right between the bedroom and bathroom and only had a small shower instead of a bath. Although I know it would have been unlikely for a fire to have occurred, it left me a little uneasy that someone could stumble through my room by accident! Luckily, Room 3 did have a bath, but had I not been staying with a relative, I would have found the bathroom in Room 5 lacking, especially as the bedroom itself is so large and luxurious. These few niggles didn't detract too much from a generally very pleasant stay.
friendly staff, excellent attention and lovely food the mattress on the bed was uncomfortably soft
very helpful staff, relaxing atmosphre, good food bedroom lighting too subdued
Great service and location would of liked to stay longer
The staff were extremely courteous and the food was very good. Would have liked tea-making facilities in the room, although tea and coffee were available on request.
the shower had no water pressure and when we asked why we were told that the room had been refurbed and they were having trouble with the pressure. If this was the case, why were we given that room to start with?
the staff were courteous and we were made to feel very welcome nothing
The food was very nice and well presented. Room were large by British standards. We enjoyed the bar and Boddingtons on tap.
The room was clean and comfortable.
The hotel was very nice, room was comfortable The price of drinks(£9.00)sothern com and lemenade taken to room The price of breakfest to room(toast,orange and tea-£17.00!!!!!)
It was a little tired and tatty and I would not have paid the full £100 per night for the room we had (at half price as it was Friday night it was OK). The welcome was luke warm.
Room and surrounding areas are excellent even during their upgrade process. Ease of parking. Friendly staff. Drinks are reasonably priced. The breakfast was definitely not up to the expected standard, lacked freshness, and seemed to consist of what was left rather than being freshly cooked. This experience was repeated on on both days.
The attitude of the staff was excellent and the manager quite exceptional.
friendly staff, room cleaned OK. Toilet seat needs renewing. Not nice. Otherwise, room good.
The receptionist, Linda, was very welcoming. She took me to the bar, rather than giving me directions. She was most helpful with any queries. N/A