Hotel De La Ville, Florence Hotels from $200

Guest reviews

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Families
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Overall Rating

Based on 2,541 reviews

Location

9.6 "Terrific location."
Service

9.0 "World class service."
Bar and Beverages

8.9 "Bar is amazing."
Breakfast

8.8 "Breakfast is good."
Room

6.3 "Rooms are ok."

Overall Rating

Based on 1,905 reviews

Location

9.6 "Terrific location."

9.9 "99% liked the proximity to sightseeing."

10.0 "100% thought it was easy to get to the train station."

9.9 "99% liked the proximity to shopping."

10.0 "City centre within easy reach, said 100%."
Service

9.1 "World class service."

9.3 "93% found the staff to be very friendly."

9.1 "91% thought the service was very professional."

7.9 "79% said the reception staff was great."

9.8 "Lovely bar service, according to 98%."
Breakfast

8.9 "Breakfast is good."

9.7 "97% were happy with the price of the breakfast."
Bar and Beverages

8.9 "Bar is amazing."

9.8 "Lovely bar service, according to 98%."

9.0 "Delicious alcoholic drinks, according to 90%."
Comfort

6.3 "Average comfort."

6.3 "Only 63% said rooms were big enough."

6.0 "Beds were acceptable for 60%."

5.3 "53% thought the bathroom was big enough."
Room

6.2 "Rooms are ok."

6.3 "Only 63% said rooms were big enough."

6.0 "Beds were acceptable for 60%."

5.3 "53% thought the bathroom was big enough."
WiFi

5.3 "Internet is average."

5.2 "52% thought the wifi quality was ok."

View all review categories

Overall Rating

Based on 381 reviews

Location

9.4 "Terrific location."

9.9 "99% liked the proximity to sightseeing."

9.9 "99% liked the proximity to shopping."

10.0 "100% thought it was easy to get to the train station."
Service

8.8 "Great service."

8.9 "89% found the staff to be very friendly."

9.0 "90% thought the service was very professional."

7.1 "71% said the reception staff was great."
Breakfast

8.6 "Breakfast is good."
Bar and Beverages

8.5 "Bar is amazing."
Room

6.7 "Rooms are ok."

6.8 "Only 68% said rooms were big enough."

5.8 "Beds were acceptable for 58%."

6.6 "Only 66% thought the furniture was functional."
WiFi

5.0 "Internet is average."

4.7 "53% said the wifi quality was bad."

Overall Rating

Based on 254 reviews

Location

9.7 "Terrific location."

9.9 "99% liked the proximity to sightseeing."

9.9 "99% liked the proximity to shopping."
Breakfast

8.9 "Breakfast is good."
Service

8.7 "Great service."

9.0 "90% found the staff to be very friendly."

7.4 "74% said the reception staff was great."

9.1 "91% thought the service was very professional."
Comfort

5.4 "Average comfort."

5.2 "Only 52% said rooms were big enough."

5.7 "Beds were acceptable for 57%."

5.1 "51% thought the bathroom was big enough."
Room

5.1 "Rooms are ok."

5.2 "Only 52% said rooms were big enough."

5.7 "Beds were acceptable for 57%."

5.3 "For only 53%, the bathroom was ok."

5.1 "51% thought the bathroom was big enough."
WiFi

4.6 "Internet is poor."

4.5 "55% said the wifi quality was bad."

Hotel type

Luxury Hotel

Guests recommend this as a luxury hotel.

City Hotel

Guests say it is the perfect hotel for a city trip.

Good to know

"Professional service"

"Clean rooms"

"Friendly service"

"Wonderful sightseeing"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

8.8

review from

Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times

Reviewed Aug 2016
10.0

review from

Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended

Reviewed Mar 2015
10.0

review from

Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.

Reviewed Mar 2015
7.7

review from

Nice place, Perfect staff

Reviewed Dec 2010 by Anonymous
7.0

review from

Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.

Reviewed Aug 2010 by Anonymous
6.7

review from

Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.

Reviewed Aug 2010 by Anonymous
7.3

review from

The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.

Reviewed Jun 2010 by Anonymous
6.7

review from

The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.

Reviewed Jun 2010 by Anonymous
7.6

review from

Good central location in city, Friendly and efficient staff, Comfortable and clean room.

Reviewed Feb 2008 by Anonymous
7.6

review from

very beautiful hotel, wonderful location the prices are a little bit high!!!

Reviewed Oct 2007 by Anonymous
7.2

review from

I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.

Reviewed Aug 2007 by Anonymous
8.0

review from

the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience

Reviewed Aug 2007 by Anonymous
7.6

review from

Great location. Nice hotel. Room was near back street and was very noisy at night. Difficult to sleep.

Reviewed Mar 2007 by Anonymous

8.8

review from

Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times

Reviewed Aug 2016
10.0

review from

Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended

Reviewed Mar 2015
10.0

review from

Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.

Reviewed Mar 2015
8.0

review from

the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience

Reviewed Aug 2007 by Anonymous

7.7

review from

Nice place, Perfect staff

Reviewed Dec 2010 by Anonymous
7.0

review from

Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.

Reviewed Aug 2010 by Anonymous
6.7

review from

Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.

Reviewed Aug 2010 by Anonymous
7.3

review from

The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.

Reviewed Jun 2010 by Anonymous
6.7

review from

The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.

Reviewed Jun 2010 by Anonymous
7.6

review from

Good central location in city, Friendly and efficient staff, Comfortable and clean room.

Reviewed Feb 2008 by Anonymous
7.6

review from

very beautiful hotel, wonderful location the prices are a little bit high!!!

Reviewed Oct 2007 by Anonymous
7.2

review from

I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.

Reviewed Aug 2007 by Anonymous
7.6

review from

Great location. Nice hotel. Room was near back street and was very noisy at night. Difficult to sleep.

Reviewed Mar 2007 by Anonymous

Hotel De La Ville

$200+

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Recent Reviews