Cons (-) The carpets need a good cleaning!!!!!!!!!
3 stars
Fountain Park Hotel, BW Signature Collection
12800 North Saguaro Boulevard, Fountain Hills, AZ 85268-5102, United States
Fountain Hills, AZ
See location+1 480 837 6565Photos of Fountain Park Hotel, BW Signature Collection
Overview
Lakeshore Hotel & Suites offers a variety of guest accommodations, including accessible facilities and guest rooms. Guests also have the choice of a variety of exclusive suites, and all rooms include premium beds and bedding along with flat screen TVs, in-room coffee and tea service, and a refrigerator and microwave. Complimentary WiFi is provided in all guest rooms and public areas. The hotel also provides daily housekeeping and a 24-hour front desk.
The Lakeshore Hotel & Suites offers a fitness center and an outdoor pool and hot tub with a lounge area for guest enjoyment. There is also a self-serve business center and a meeting room that will accommodate up to 20 guests. Room service is available and there is a restaurant and lounge in the hotel, offering waterfront views with a seasonal terrace for al fresco dining. Pets are not allowed at this property, which offers comfortable accommodations near Desert Belle Paddleboat Tours, the Fort McDowell Casino, and plenty of local restaurants, spas, and shops.
There are 104 guest rooms and suites at this non-smoking hotel. The property also features a garden and a multilingual staff. Laundry and dry cleaning services are available. Free parking is provided for all hotel guests and guest laundry facilities are also provided. Concierge services, including local advice, tours, and ticket assistance, are available at the front desk. Guests can upgrade to a junior suite for premium views and an in-suite jacuzzi tub, as well as the Presidential Suite, which offers additional living space and premium amenities.
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Amenities at Fountain Park Hotel, BW Signature Collection
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Conditioner
Kitchen
- Dishwasher
- Oven
- Microwave
- Kitchenware
- Stovetop
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Kitchen
- Kitchenette
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Shower chair
- Accessible by elevator
- No smoking
- Toilet with grab rails
- Upper floors accessible by elevator
Services and conveniences
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- Bottle of water
- 24hr front desk
Dining
- Grocery deliveries
- Restaurant
- Bar/Lounge
- Vending machine (drinks)
- Vending machine (snacks)
- Dining table
General
- Seating area
- Hardwood or parquet floors
- Sofa
- Telephone
- Pool view
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Bathroom
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Laundry
- Laundry facilities
- Iron and ironing board
- Tumble dryer
- Washing machine
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Pool and spa
- Heated pool
- Hot tub
- Outdoor pool
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Gift shop
- Board games/puzzles
- Golf
Outdoor
- Terrace/Patio
- Garden
Parking and transportation
- Free parking
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of Fountain Park Hotel, BW Signature Collection
8.1
Very good
967 verified ratings
Wonderful
453
Very good
189
Good
115
Okay
44
Fair
69
Mediocre
36
Poor
61
Summary of reviews
Guests say
Guests appreciated the excellent location of the hotel, with many highlighting its proximity to attractions and dining options. However, several reviews pointed out issues with cleanliness, such as old carpets and sheets, and some guests experienced poor service, particularly regarding room maintenance and staff assistance. Overall, while the location is a strong point, improvements in cleanliness and service are needed for a better experience.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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Cons (-) The woman at the front desk was unresponsive to my complaint of the room condition. 1. when I turned down the covers....the sheets had not been changed since I don't know when. They had obvious sex stains on them & black marks. 1 of the pillow cases had either sun tan oil on it or body oil buildup...sort of like ring around the collar. I used the top sheet to cover since no one was interested in c...
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Pros (+) Service was excellent. This is a relatively new hotel and the picture on their web page does not do it justice. Nice clean facility, very nice staff. Great value and located in a very nice community of Fountain Hills...just across the street from the central fountain.
Cons (-) The only negative as with all the hotels we stayed at in Phoenix...the coffee was more like water than coffee. Come to Canada, we'll show you what real coffee is like.
Pros (+) The staff was extremely accommodating. The room was clean and comfortable. We didn't spend much time in the room except to sleep, but it met all our needs. We enjoyed tasty breakfasts in the restaurant.
Cons (-) Unfortunately, the business center wasn't fully operational, but the staff, once again, came to our rescue and printed the documents we needed
Cons (-) All through the night I was bitten several places on my arm. Looked like spider bites or some other resident insect that has made the mattress home.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers premium beds and bedding, flat screen TVs, in-room coffee and tea service, and a refrigerator and microwave in all rooms. Additionally, guests can enjoy a fitness center, an outdoor pool and hot tub, a self-serve business center, and a meeting room for up to 20 guests.
Is parking available at the hotel?
Yes, free parking is provided for all hotel guests, and guest laundry facilities are also available.
How is the food quality at the hotel?
Guests can enjoy a restaurant and lounge in the hotel, offering waterfront views with a seasonal terrace for al fresco dining. Some guests have mentioned that the breakfast was great, while others found it to be underwhelming.
What can guests expect in terms of cleanliness?
The hotel is described as very clean by many guests. However, some guests have mentioned issues with cleanliness, such as a dirty carpet and an overwhelming smell of cleaning products in the hotel.
What is the best time to visit the hotel?
The high season is in January, and the low season is in May. Guests can expect a convenient location and comfortable accommodations near local attractions, restaurants, and shops.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with Lake or Pool View
Several guests recommended choosing a room with a view of the lake or pool for a more enjoyable stay.
Consider Upgrading to a Junior Suite
Guests suggested upgrading to a junior suite for premium views and the added luxury of an in-suite jacuzzi tub.
Take Advantage of the Fitness Center and Outdoor Pool
The hotel offers a fitness center and an outdoor pool with a hot tub, providing guests with opportunities for relaxation and exercise.
Request Fragrance-Free Room Cleaning
Guests with allergies appreciated the option to request room cleaning with hydrogen peroxide instead of heavily perfumed cleaners to accommodate sensitivities.
Check for Ongoing Renovations
Some guests encountered issues related to ongoing renovations, so it's advisable to inquire about the status of renovations before booking.
Explore Nearby Attractions
The hotel's proximity to attractions like The Fountain, Fountain Hills Artists' Gallery, and Desert Canyon Golf Club makes it convenient for guests to explore the area.
Be Mindful of Noise Levels
Some guests mentioned noise disturbances from loud air conditioning units and neighboring rooms, so it's advisable to be mindful of potential noise issues.
Verify Room Amenities
Several guests noted discrepancies in room amenities, such as missing or insufficient supplies, so it's recommended to verify the availability of essential items upon check-in.
Check for Breakfast Options
While some guests enjoyed the breakfast, others found it lacking in variety and quality, so it's advisable to check the breakfast options beforehand.
Inquire About Weekly Rates
For extended stays, it may be worth inquiring about the availability of weekly rates to make the stay more budget-friendly.
Location
12800 North Saguaro Boulevard, Fountain Hills, AZ 85268-5102
What's nearby
- The Fountain239 yd
- Fountain Hills Artists' Gallery259 yd
- Fountain Hills Fountain0.3 mi
- Desert Canyon Golf Club1.4 mi
- We-Ko-Pa Golf Club2 mi
- SunRidge Canyon Golf Club2.4 mi
- Fort McDowell Casino2.5 mi
- Spa at CopperWynd2.7 mi
- Eagle Mountain Golf Course3 mi
- Mayo Clinic Scottsdale4.6 mi
- McDowell Sonoran Preserve8.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Fountain Park Hotel, BW Signature Collection
Low season | August |
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High season | February |
Average price (weeknight) | $105 |
Average price (weekend night) | $185 |
When to book a room at Fountain Park Hotel, BW Signature Collection
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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See most recommended stays in Fountain HillsGood to know
Value for money | 8.1 |
|---|---|
Distance to city center | 0.7 mi |
Nearest Airport | Phoenix Sky Harbor Intl |
Distance to airport | 19.8 mi |
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