Courtyard by Marriott Franklin Cool Springs

I booked the room with a king sized bed almost three weeks in advance which was almost $200 for the night. When we arrived the rude young blonde at the front desk stated our room was booked out to someone else but we could have a room with a queen bed. She then explained if you book your stay through a third party like Kayak instead of booking directly through the hotel you will get last available option. As for the girl at the front desk she was very rude and short and even was rude to another guest on the phone and they hung up on her, she just rolled her eyes. The room was very clean and decorated nicely but the bed and pillows were very firm which made for a long uncomfortable night.