Offered a smaller car at first. Had to wait 1+ hour to get the right car. Car was not clean when picked up. Avis intends to charge me for supposed damage to the car after the vehicle was dropped off at their preferred location.
Friendly and helpful staff, it took us awhile to complete the pick up process but the employee gave us a sufficient solution and privileges. Overall experience was great
The staff was very rude and irresponsible.
This Avis location is not accessible from the Swiss side of the Geneva airport, and you can only arrive there by car. This should be made clear at the time of booking, as the only option is to take a taxi from the Swiss side of the airport to the French side, which cost 40 CHF each way- an additional 80CHF in total and considerable waste of time. There is no way to access it by public transport as it is not permmited to walk from the closest bus stop to this section of the airport.
Firts the background:- I usually rent cars regularly through Sixt (for a good 20 years) and experience is always excellent, this happens most of the times directly but also through 3rd party companies. This time I needed the car, only to go on a short trip and therefore I went on your website (kayak) to get a car that does that purpose and the rate shown by Avis was about a 100 U$ and most other companies charged the double if not more?! Accordingly I went to Avis and the team member that rented me the car was very convincing in her explanations..........and I signed the document (contract), for a vehicule costing nearing 300 Euros!?! I have not argued and I am now waiting for the final invoice on my credit card..........however the bottom line is that there are many AdHoc Fees/insurances etc....and that I will not use AVIS again or KAYAK.......as the technique used in that advertising is non transparent it included what we call in the business language...........Hidden Fees and in french Publicite mensengere....meaning false publicity. At the end of the day, I ended paynig an amount totally different from what was originally publicised ( and this was not upselling, it was non transparency to say the least). Happy to elaborate further if your esteemed company is interested! +20.100.24.00009 Karim EL Ghazzawi NB: will make it a point telling the story to may fellow colleagues that are mostly Senior vice presidents in the conpanies I work for and work with, to avoid such traps.
Larger 7 seater cars. There is no options for cars that seat 7 and have room for luggage. The cars jump to a 9 seater, which are very big and quite difficult to fit in many of the small car parks.
