Cons (-) Keycards weren't correctly programmed Long wait times in the lobby Room too cold, dark and musty
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Amenities at Hilton Garden Inn Richmond/Innsbrook
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
Reviews of Hilton Garden Inn Richmond/Innsbrook
7.6
Good
783 verified ratings
Wonderful
403
Very good
102
Good
72
Okay
44
Fair
35
Mediocre
34
Poor
93
Summary of reviews
Guests say
Guests consistently praised the hotel's convenient location, helpful and friendly staff, and the quality of the breakfast. Cleanliness was also frequently mentioned positively, with several guests describing their rooms and the hotel as clean and well-maintained. While there were some concerns about dated facilities, maintenance, and extra charges for breakfast, the overall sentiment was positive, especially regarding the core aspects of location, service, and cleanliness.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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7 out of 10
442 reviews
8.2 out of 10
237 reviews
7.9 out of 10
7 reviews
7.8 out of 10
1 review
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's unique amenities?
The hotel offers an indoor pool, a fitness center, a gift shop, and a restaurant with a bar/lounge, providing a variety of options for relaxation and entertainment during your stay.
How is the cleanliness of the hotel rooms and common areas?
While some guests have mentioned cleanliness issues, such as stains in the bathtub and outdated decor, the hotel also received positive feedback about the large, clean, and comfortable rooms, as well as the cleanliness of the dining area and the friendly and professional staff.
Is parking available at the hotel?
The hotel offers free parking, but some guests have mentioned being charged for parking despite being told it was free. It's advisable to confirm the parking policy during your stay.
What is the best time to visit the hotel?
The hotel's high season is in March, and the low season is in December. Consider visiting during the low season for potentially quieter surroundings and more personalized service.
How is the quality of the beds and pillows at the hotel?
Guests have praised the hotel for its comfortable beds and pillows, providing a restful and enjoyable sleep experience during their stay.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Request a Room Away from Noisy Areas
Some guests reported excessive noise from the hallway, so consider requesting a room away from high-traffic areas to ensure a quieter stay.
Opt for a Room Refresh
Several guests mentioned that the hotel is in need of a remodel, with outdated decor and worn-out rooms. Consider requesting a recently refreshed room for a more modern experience.
Explore Nearby Attractions
The hotel's central location provides easy access to numerous restaurants and shops, making it convenient for guests to explore the local area.
Check Room Cleanliness
While some guests praised the cleanliness of their rooms, others reported issues such as dirty carpets and unclean bathrooms. It's advisable to thoroughly check the room upon arrival and report any cleanliness concerns to the staff.
Inquire About Parking Fees
Some guests were surprised by parking fees despite being informed that parking was free. It's recommended to clarify parking charges with the hotel before arrival.
Consider Room Selection
Guests highlighted the comfortable beds and spacious, clean rooms, but also mentioned issues with specific room features such as outdated decor and noisy HVAC units. Consider requesting a room with updated amenities for a more enjoyable stay.
Be Mindful of Noise Levels
Several guests mentioned noise disturbances, including loud HVAC units and noise from neighboring rooms. Being mindful of potential noise issues and requesting a quiet room can enhance the overall experience.
Verify Breakfast Availability
Some guests were disappointed by the limited breakfast options and the additional cost. It's advisable to verify the availability and quality of breakfast offerings before booking.
Check for Accessibility Features
The hotel offers increased accessibility, but some guests reported issues with rooms not meeting their requested specifications. If accessibility is a concern, it's recommended to confirm the availability of suitable accommodations in advance.
Engage with Friendly Staff
Many guests praised the friendly and efficient service provided by the staff, particularly at the front desk. Engaging with the staff for assistance and recommendations can enhance the overall guest experience.
Location
4050 Cox Road, Glen Allen, VA 23060
What's nearby
- Meadow Farm Museum3.9 mi
- Walkerton Glen Allen Virginia4.7 mi
- Cultural Arts Center Glen Allen4.7 mi
- Virginia Randolph Museum5.6 mi
- Lavender Fields Herb Farm6.2 mi
- James River Cellars Winery7.5 mi
- Agecroft Hall7.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Richmond/Innsbrook
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
June | March | $133 | $148 |
Cheapest month to stay with an average 25% drop in price. | Most expensive month to stay with an average 35% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Hilton Garden Inn Richmond/Innsbrook
Which month has the cheapest rates at Hilton Garden Inn Richmond/Innsbrook?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Hilton Garden Inn Richmond/Innsbrook is January, with an average nightly rate of $98. The most expensive month is March at $179 per night.
What is the cheapest day to book Hilton Garden Inn Richmond/Innsbrook?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Hilton Garden Inn Richmond/Innsbrook is Sunday, with an average nightly rate of $105. The most expensive day is Thursday at $160 per night.
How far in advance should you book Hilton Garden Inn Richmond/Innsbrook?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Hilton Garden Inn Richmond/Innsbrook, book around 4 weeks in advance. This could save you approximately 32% compared to booking last minute.
KAYAK's top tips for your stay at Hilton Garden Inn Richmond/Innsbrook
FAQs when booking at Hilton Garden Inn Richmond/Innsbrook
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in Glen AllenMost recommended
See most recommended stays in Glen AllenGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
4.4 mi | Richmond Byrd Intl | 17.5 mi |