Cons (-) Keycards weren't correctly programmed Long wait times in the lobby Room too cold, dark and musty
3 stars
Hilton Garden Inn Richmond/Innsbrook
Photos of Hilton Garden Inn Richmond/Innsbrook
Overview
Daily Mandatory Charge includes: Richmond Region Tourism TID fee. The Hilton Garden Inn Richmond Innsbrook hotel in Glen Allen, Virginia is located in the prestigious Innsbrook Office Park, home to many Virginia corporate offices including Capital One, Dominion Virginia Power, First Health, Markel, Wachovia Operations, AT&T, Avaya, and AECOM. Additionally the hotel is convenient to many local corporate headquarters such as: T-Mobile, Oracle, Tyson Foods, CVS Caremark, IBM, Altria (Philip Morris), Siemens, Carmax, Bank of America, and Wellpoint Anthem Blue Cross Blue Shield. The hotel is also conveniently located near upscale shopping, such as the Short Pump Towne Center and Stoney Point Fashion Park. As a guest of the hotel you will have easy access to many other restaurants and attractions such as Dave & Busters (1M), Skate Nation (2M), AMC Cinemas (1M), Striker Park (1.5M), Maymont (14M), and many walking jogging trails. Deluxe accommodations, extraordinary customer service and a relaxed atmosphere await each and every guest. Whether you are the busy executive or the leisure traveler looking to unwind in the Richmond Innsbrook area, we are guaranteed to please with our full array of special amenities including: Great American Grill open for breakfast, dinner and room service (dinner only), 24 hour Pavilion Pantry convenience mart with a selection of refrigerated, frozen, and microwaveable items perfect for in-room preparation, In room hospitality center with microwave, refrigerator and coffee maker, The Garden Sleep System bed, with non allergenic feather pillows and duvet cover, Complimentary high speed Internet access with secure PrinterOn remote printing in all guests rooms, Flexible workspace with the Ergonomic Mirra Desk Chair, Complimentary USA Today delivery each weekday morning, Heated indoor pool and hot tub, Hotel Fitness center, Complimentary 24 hour business center, OnCommand cable channels with pay per view movies and complimentary HBO. The hotel offers 4,100 square feet of meeting space with the ability to accommodate large events in a variety of function room set ups. We offer personalized event planning to handle every event from boardroom to weddings, large or small. ***** Everything. Right where you need it. *****
Latest deals for Hilton Garden Inn Richmond/Innsbrook
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Garden Inn Richmond/Innsbrook
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Heating
- Air-conditioned
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
General
- Family rooms
- Seating area
- Sofa
- Telephone
- Privacy curtain
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
Bathroom
- Hairdryer
- Toilet
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Parking
Bedroom
- Sofa bed
Workspace
- Desk
Things to do
- Gift shop
Family friendly
- Cribs available
Fitness
- Fitness center
Pool
- Indoor pool
Reviews of Hilton Garden Inn Richmond/Innsbrook
7.5
Good
712 verified ratings
Wonderful
388
Very good
94
Good
66
Okay
41
Fair
25
Mediocre
27
Poor
71
Summary of reviews
Guests say
Guests appreciated the great location and comfortable beds, but many expressed dissatisfaction with the service, particularly regarding billing issues and room quality. Some guests noted that the front desk staff were not helpful, and there were complaints about the cleanliness and maintenance of the rooms.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
6.5 out of 10
384 reviews
8.2 out of 10
224 reviews
8.9 out of 10
4 reviews
8.5 out of 10
2 reviews
All reviews
Pros (+) Courteous service and personnel
Cons (-) The room (314) seemed to have a moldy smell.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers an indoor pool, a fitness center, a gift shop, and a restaurant with a bar/lounge, providing a variety of options for relaxation and entertainment during your stay.
How is the cleanliness of the hotel rooms and common areas?
While some guests have mentioned cleanliness issues, such as stains in the bathtub and outdated decor, the hotel also received positive feedback about the large, clean, and comfortable rooms, as well as the cleanliness of the dining area and the friendly and professional staff.
Is parking available at the hotel?
The hotel offers free parking, but some guests have mentioned being charged for parking despite being told it was free. It's advisable to confirm the parking policy during your stay.
What is the best time to visit the hotel?
The hotel's high season is in March, and the low season is in December. Consider visiting during the low season for potentially quieter surroundings and more personalized service.
How is the quality of the beds and pillows at the hotel?
Guests have praised the hotel for its comfortable beds and pillows, providing a restful and enjoyable sleep experience during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Room Away from Noisy Areas
Some guests reported excessive noise from the hallway, so consider requesting a room away from high-traffic areas to ensure a quieter stay.
Opt for a Room Refresh
Several guests mentioned that the hotel is in need of a remodel, with outdated decor and worn-out rooms. Consider requesting a recently refreshed room for a more modern experience.
Explore Nearby Attractions
The hotel's central location provides easy access to numerous restaurants and shops, making it convenient for guests to explore the local area.
Check Room Cleanliness
While some guests praised the cleanliness of their rooms, others reported issues such as dirty carpets and unclean bathrooms. It's advisable to thoroughly check the room upon arrival and report any cleanliness concerns to the staff.
Inquire About Parking Fees
Some guests were surprised by parking fees despite being informed that parking was free. It's recommended to clarify parking charges with the hotel before arrival.
Consider Room Selection
Guests highlighted the comfortable beds and spacious, clean rooms, but also mentioned issues with specific room features such as outdated decor and noisy HVAC units. Consider requesting a room with updated amenities for a more enjoyable stay.
Be Mindful of Noise Levels
Several guests mentioned noise disturbances, including loud HVAC units and noise from neighboring rooms. Being mindful of potential noise issues and requesting a quiet room can enhance the overall experience.
Verify Breakfast Availability
Some guests were disappointed by the limited breakfast options and the additional cost. It's advisable to verify the availability and quality of breakfast offerings before booking.
Check for Accessibility Features
The hotel offers increased accessibility, but some guests reported issues with rooms not meeting their requested specifications. If accessibility is a concern, it's recommended to confirm the availability of suitable accommodations in advance.
Engage with Friendly Staff
Many guests praised the friendly and efficient service provided by the staff, particularly at the front desk. Engaging with the staff for assistance and recommendations can enhance the overall guest experience.
Location
4050 Cox Road, Glen Allen, VA 23060
What's nearby
- Meadow Farm Museum3.8 mi
- Walkerton Glen Allen Virginia4.7 mi
- Cultural Arts Center Glen Allen4.7 mi
- Virginia Randolph Museum5.5 mi
- Lavender Fields Herb Farm6.2 mi
- James River Cellars Winery7.5 mi
- Agecroft Hall7.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Richmond/Innsbrook
Low season | August |
|---|---|
High season | March |
Average price (weeknight) | $124 |
Average price (weekend night) | $139 |
When to book a room at Hilton Garden Inn Richmond/Innsbrook
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Garden Inn Richmond/Innsbrook
FAQs when booking at Hilton Garden Inn Richmond/Innsbrook
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See most recommended stays in Glen AllenGood to know
Value for money | 6.7 |
|---|---|
Distance to city center | 4.3 mi |
Nearest Airport | Richmond Byrd Intl |
Distance to airport | 17.5 mi |
Everything you need to know for your stay in Glen Allen
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