Homewood Suites by Hilton Richmond - West End/Innsbrook

The breakfast at Homewood Suites by Hilton Richmond - West End / Innsbrook is highly praised by guests, with a great selection and fresh, delicious meals. Additionally, kids can enjoy snow cones and popcorn, making it a delightful experience for families.

While the hotel has received feedback about uncomfortable beds, the staff is dedicated to ensuring a comfortable and pleasant stay for all guests. The hotel management is actively working to address this concern and provide a restful experience for visitors.

The hotel offers plenty of parking, ensuring convenience for guests arriving by car. However, some guests have mentioned the need for updates, so the hotel is continuously working to enhance the parking facilities for a seamless experience.

Guests have consistently praised the hotel for its cleanliness, with clean rooms and a well-maintained lobby area. However, there have been isolated concerns, and the hotel is committed to addressing any cleanliness issues promptly and effectively.

The high season at the hotel is in March, offering a great opportunity to experience the hotel's amenities and nearby attractions. However, guests can also enjoy a pleasant stay during the low season in July, with potentially fewer crowds and a relaxing atmosphere.

Some guests reported noise disturbances from the elevator, so consider requesting a room further away from this area for a quieter stay.

A few guests mentioned issues with the cleanliness and quality of the hotel's linens, so bringing your own may enhance your comfort during your stay.

Several guests reported unpleasant odors in their rooms, so it may be helpful to check for any unusual smells upon arrival and request a room change if necessary.

A few guests experienced issues with their rooms not being ready upon arrival, so it's advisable to confirm the room's readiness with the staff before checking in.

The hotel's proximity to various restaurants and stores makes it convenient for dining and shopping, providing guests with a range of options within walking distance.

Some guests noted maintenance issues such as broken appliances and cleanliness concerns, so it's advisable to check the room thoroughly upon arrival and report any issues promptly.

Many guests praised the friendly and helpful nature of the hotel staff, particularly mentioning specific staff members who provided exceptional service.

A few guests mentioned thin walls and noise from neighboring rooms, so being mindful of noise levels and considering earplugs may enhance your overall experience.

Several guests appreciated the quality and variety of the complimentary breakfast, making it a convenient and enjoyable start to the day.

Some guests reported issues with the cleanliness and availability of kitchen utensils, so bringing your own may be beneficial if you plan to utilize the kitchen facilities.