Extended Stay America Select Suites - Richmond - Innsbrook

The grab and go breakfast offers a variety of options, providing a convenient and satisfying start to your day.

Some guests have mentioned concerns about cleanliness, such as outdated furnishings and stained carpets. However, the staff is responsive and the rooms are relatively clean.

Yes, the hotel is pet-friendly, and guests can bring their pets upon request, although charges may apply.

The low season is in April, while the high season is in March. Visiting during the high season may offer a more vibrant experience.

While some guests have expressed concerns about customer service, others have found the staff to be very friendly and helpful.

Several guests mentioned noise from other rooms, so consider requesting a room in a quieter area of the hotel to ensure a peaceful stay.

Some guests appreciated the full kitchen, while others found the room lacking in basic items. It's advisable to confirm the availability of necessary items in the room upon check-in to avoid any inconvenience.

A few guests reported a continuous smell of marijuana in the hotel. If sensitive to odors, it's best to inquire about this issue before booking.

The hotel's location was praised for its proximity to various stores and restaurants. Guests may want to explore the nearby attractions such as Meadow Farm Museum and James River Cellars Winery during their stay.

While some guests found the grab-and-go breakfast collection good, others were disappointed by the limited options. It's recommended to clarify the breakfast offerings to set the right expectations.

Several guests mentioned issues with room cleanliness and maintenance, such as roaches and worn-out furnishings. It's advisable to check the room condition before settling in.

The hotel allows pets, but some guests encountered unleashed animals in the hallway. Pet owners should ensure they adhere to the hotel's pet policy and maintain control of their pets at all times.

A few guests expressed feeling unsafe and observed broken doors. It's important to prioritize personal safety and report any security-related issues to the hotel staff promptly.

Some guests experienced challenges with check-in and check-out, including misunderstandings about room availability. To avoid any inconvenience, it's recommended to confirm the procedures and room reservations in advance.

While some guests praised the helpful and professional staff, others faced communication challenges. Guests may benefit from seeking assistance from the responsive and accommodating members of the hotel staff.