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We enjoyed everything the hotel had to offer. The food, views, the bed, and the overall ambiance was great! Look forward to staying again. Very quiet too!!
Beautiful, faux Colonial Williamsburg architecture. Very quite, even thought the back of the residential building was near a major highway.
Mariah at the front desk was an absolute doll! She was kind and friendly. She remembered us days after check in and asked us if we needed anything. Thank you Mariah! N/A
Very spacious roomy area. Had a mini fridge and microwave and the beds were comfortable. Nothing
The staff. Bathrooms had no towel racks.
Everything was clean, the staff was friendly and helpful, and we had a wonderful stay. Would definitely stay again! The only issue I had was trying to use the PrintMe system they had.. my document would not print and the front desk was busy, so I just left it. No big deal though
The staff was very personable, friendly and helpful. It was my daughters birthday and they even gave us a cupcake for her at midnight. The room was spacious and the beds were very comfortable. I would definitely come back.
Hotel was clean, comfortable and had all the amenities necessary for my stay. Location great. Loved the shuttle service as I was without a car. The power continually went out for 20-30 minute intervals starting at 5am in the morning And continued to go out for periods of time throughout the morning. No notification from staff as to what was happening. I later understood from the shuttle driver when I asked, it was caused by an outside source with the electric company, but notification from staff would have been helpful, especially when you are on the 6th floor and the elevators and phones were effected and I was traveling on my own. Even just a comment at check out that morning would have been helpful.
Very cordial, competent staff Clean room with all needed amenities Excellent breakfast Great location near I64 A bit pricey but not egregiously so.
Free internet, pleasant service, nice rooms. The pillows sucked, bring your own pillows. Had to pay extra for faster internet.
Staff was amazing, very friendly!1
Great location, amazing staff, very nice property!
Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
Desk staff were very friendly. View from upper floors is nice.
Check in fast Common areas shabby and not comfortable, lady's room not clean
Beware of Parking. Was charged $27 for parking. You can park on the street for free
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Extremely professional and welcoming staff Really nothing
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
Convenient location close to gas station, convenience stores, shops and restaurants. Breakfast is available. Bathroom wasn't well cleaned. Room smelled musty.
The bedsheets smelled so badly of cleaning degerent/Clorox that they gave me a really bad migraine. Will never return to this place again.
Staff was pleasant Break-in. Smelled like smoke despite being listed as smoke free. Peeling wallpaper. Shorting electronics in room. Loose fixtures in bathroom. Cheap TV. Poor breakfast.
The friendly and courteous staff.
It was an excellent visit and I will be coming back Nothing
The beds are small - not queen size beds. The sofa looks dirty. There was one pillow with a red stain. The hotel looks old.
The rooms are hi- tech with the largest screen TV I have ever seen in a hotel room. Great bed, shower and plug supply for charging.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The hotel was nice and clean but the door would not open easily. Room 459 we had to literally shove the door to open it and if we did not push it hard enough it locked. So we had to use yhe key to unlock it again and then push it hard to open. Smh I did not care for the glass bathroom door. I could see the person inside. Not well but well enough. No real privacy and no lock on the bathroom door!
Have no words that's how satisfied . I hope when I choose to come back I get the same service and room ,I really loved it. None
Good Value Noisy, we were by the elevator and could hear conversations in the hall throughout the night.
The grounds of the hotel were very nice in appearance. The location is very close to shopping and dining. Staff was nice at check in. Room/bathroom was not clean, wall paper falling down in room, beds were very low to ground. Pool was freezing cold - used for 2 minutes and left as was not enjoyable at all.
Price and rooms were spacious and updated Glass sliding 'barn door' used for bathroom door was a bad idea.
The inside and outside was really nice! I loved the fact that I can watch Netflix and Hulu on TV (lol) The room was cozy and comfortable and I would definitely go back to stay again! The pool wasn't so clean, the mini fridge was too small, no microwave, the housekeeper wasn't so friendly and I never received my full $100 deposit back. Was short $31.
Cleanliness of the entire hotel and friendliness of the staff, parking was ample as well. No complaints here.
The room I was in was 5* worthy! The checkout could be noon, not 1pm
T was modern and he bathroom was excellent The staff were terrible. They are in jeans and approaching you with no badges whilst they were drinking the coffee for the guests. I thought they were guests. We had to wait in like so they could get their coffee first. Very unprofessional.
Friendly staff. Location. Below parking. Starbucks. Rooms. TV size. Rooms!
It was beautiful.
The pool! Our kids really enjoyed it.
Pool was closed
Nice room, great price , good location. Staff is great.
Nothing The first room we had was filthy. The carpet and furniture were stained, the paint was chipping off everywhere, the ceilings were moldy, the paint looked like it was thrown on the walls and there was dust everywhere. After we changed rooms and tried to fall asleep we realized the walls were paper thin and heared the neighbors until 2 in the morning. Will never stay at A Loft again
Great customer service from the staff. Very modern and hip place. The bed was hard and not very comfortable. The blankets are light. I you are used to a plush bed with a big down comforter, then this place is a disappointment.
Seemed like a hot night life, with tango instructions in the lobby bar. No kidding. Parking garage was gloomy
Clean. Great location! Comfortable bed. Broken coffee maker. No biggie, Starbucks is across the street.
Elegant clubby atmosphere. Well appointed room and comfy bed. Plumbing made noise during the night.
Quaint and location was great! Staff was fantastic! Every one of them during our stay-- from the valet to housekeeping. The noise from the street and the bed mattress seems to be old.
The hotel was nicely maintained and clean with very nice rooms. The location was great and walkable to many restaurants and shops. I was disappointed when they confirmed my request for a small refrigerator via text message but once I got there couldn't find it in my room. I called the front text who notified me that there are no rooms with refrigerators but they could refrigerate things for me for 31$/day. NO thanks because I was also surprised by the 21$/day for parking.
Location was great. Staff was responsive to an issue we had. Beautiful lobby and restaurant. Room just the right size unlike other boutique hotels. Parking is too expensive. Housekeeping was a little too anxious to clean the room.
Room / Hotel staff overall was clean and hospitable I didn't like the fact that we were stuck in a room in the back facing a wall. I will probably go back to the Omni or try the Renaissance Hotel next time in Richmond. At least there you're not looking at brick walls. I parked on the street couple blocks up due to over priced valet......it simply isn't needed with the parking garages around.
-Great location -Beautiful hotel -Very friendly and helpful staff -Pizza deliveries right to room door -Menu was not as expanded as I thought it would be -Reserved room w/ balcony. To our major disappointment, our balcony had a 5 1/2 foot wall that was not noted in advertisement - major let down.
Alfreda and Lilly were absolutely wonderful at the front desk!
The staff was extremely helpful and willing to support with all our needs! Great location in downtown Richmond. Walking distance to great resturants and bars.
Staff was friendly and helpful, room was clean and quiet. Lighting in the room was not bright enough; at least one mirror should be available in the room, outside of the bathroom; headboard was not attached firmly so it banged against the wall with any movement(had to wedge a towel between it and the wall).
The staff was friendly and professional. The rooms spacious. The beds were to die for! By far the best rest I've had in some time. I would definitely return when in Richmond again.
CLOSE TO MY VISIT.
The design of the hotel was beautiful. The location was convenient to the highway which was perfect since we only needed to stay one night during our travels. All staff that we interacted with were helpful and kind. The only negative comment is that the air conditioner was very loud and made a rattle sound. Each time it turned on it would wake me up.
The pool, laundry room, Bisteo, many many outlets and staff. The small pillows.
A pleasant experience. Will definitely return on return trip.
The warm, friendly staff made the experience for us. Accommodating and genuine! The breakfast value and selection was terrific. We liked how easy it was to hop off and on 95. The room was older, spring mattress was stiff, no remote control and the TV didn't work.
Staff was super friendly, and the bed was great after the our drive.
Had what we needed to rest for the night and the staff at the front desk were extremely helpful and friendly Could not take advantage of the breakfast because we had to leave so early
Price. Twenty dollar voucher for breakfast in attached restaurant. Bed was comfortable. Air conditioning did not work correctly. Numerous stains on the carpet and table top. Wall protector for door handle was smashed into wall and broken.
The room was ok, breakfast was nice. We booked this before going on a road trip because of its proximity to I-95 and because they were listed as Pet Friendly. When we got there we were told that there would be an additional fee of $50 and that they were no longer pet friendly.
Descent hotel for reasonable rate The fact that they advertise breakfast included, but it's only for 1 day of your entire stay
Jefferson staff was excellent, very friendly and helpful!
Staff was accommodating, put the flower in the room I asked for. Upgraded us to a better room after checking in, was attentive with needs for ice and deliveries Pool wasn't open, it was easy to get lost and enter the construction areas of the hotel. We couldn't get into teatime which was frustrating
clean and nice the heater made way to much noise. hard to sleep.
Friendly atmosphere The price
The location to downtown Richmond is excellent with many restaurants nearby. Wish there was a schuttle to the airport which is only 15 minutes away.
Easy check-in, adjustable beds, free coffee, close to the Richmond Coliseum, free shuttle Valet took way too long--both days seemed to lack enough employees. We had to wait in a long line for 20+ minutes during both check-in and check-out.
beeing very close to vcu being in the downtown
Enjoyed that the building was a urban refurbish. Every staff person went beyond what I expected regarding service. Our room was made available early in the day to meet our schedule. Very prompt transportation service. Would have been nice to have a more upscale restaurant in the hotel, but the large bar area and regar dining area were great for breakfast, lunch and snacks.
parking is not included, valet parking rated @ $ 23 per day. For those on personal trips: Across the street, public parking is available at $8-$18 per day, depends on timing.
We stayed only 1 night downtown.....but it was wonderful. Valet parking was quick and courteous. Front desk employees were friendly and helpful. The shuttle service was a wonderful bonus since there is so much to do in Richmond. The room was clean and tastefully decorated and the bar and restaurant were also wonderful , clean, and the staff courteous. Would definitely stay again.
I never made it there. Trip was cancelled.
The room was clean and the cleaning staff great The Desk person was very very annoying and unprofessional
Almost everything.. I asked for a copy of my billing and was told that I had made the booking online so no copy.I was reading the information in my room and it mentioned the possibility of having swim wear available when I asked at the desk the girl was lost or should I say clueless as to what I was talking about.
Everything was great! I could here the guest using the restroom upstairs.
Easy check in. Decent breakfast. Absolutely worthless internet. Apparently this has been a problem for months. A crucial feature in any hotel and owners refuse to fix. We were connected to tech support who ran us through the paces which did nothing. Constant signal fluctuations and drop offs. Would never have wasted our money if we knew their was basically no usable internet service. In addition key cards repeatedly failed. At times we had to make 3 trips back and forth to get a working key card. Front desk blamed in on cell phones. Obv. the owners of this Wingate franchise went with the lowest bidders on all services. Shame. Always had good experiences with Wingates until this one.
Guarenteed stay - no need call if you're checking in late, black out curtains, hot breakfast included until 10 a.m. with a great pastry/waffle & beverage selection. ADA compliant bathroom door swung in crowding what would have been an otherwise large bathroom, the eggs were bland & there was no hot sauce or cheese to make them more palatable, the bacon was oddly excessively smoke flavored.
Very quiet A lot close by
Great location, clean, higher end finishings, friendly staff. Breakfast left a lot to be desired.
Clean and comfortable! Nothing smelled or looked dirty. The free breakfast included eggs, bacon and waffles, which was unexpectedly nice. Wish the blackout curtains could pull shut, but only the sheer curtains went all the way across the window. We had an infant, so extra darkness would have been nice.
It was clean overall and the room was spacious. Good location. The radiator was very loud and seemed to come on about every 20 min. My mom said the same thing about her room (before I even mentioned it). Also the wifi signal in our room was weak and often I had trouble staying connected.