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The room was large and nicely appointed. The bathroom was large as well.
It was somewhat old but very clean
Friendly & professional staff, great location, very clean & updated rooms and common hotel areas. I wish we had not been given a handicapped room but after I got accustomed to the seat in the bathtub it was okay. Next time, I will specifically request a non-handicap room.
This guest did not leave comments about this hotel.
Clean and neat, the Garden Inn was a nice stay for our get away to the LA area. The property was nice and quiet and we had no complaints. The continental breakfast could've been better, offering more selection of hot items. But, for the price of the stay, it was still good to pick up a few bites of assorted pastries before we left for the day to explore.
Clean rooms, comfy bed, marble counters, free Internet, nice plush surroundings, and ample monitored parking
Friendly and helpful staff. They offered a better rate than the site did. I could have saved $50 Dirty rooms.
Clean, convenient and reasonably priced. Fox News playing incessantly in the breakfast room is enough to make you lose your appetite.
Comfortable rooms, ability to have separate sleeping areas for my mom and my young grandson was great. Snacks in early evening were fun. Although I didn't travel very far, live in Chino, it seemed like a real vacation. Weather was too cold to enjoy the pool, next time!!!
The staff, functionality of the room. Room location.
Parking, Beautiful architecture, decorations & landscape, very nice hot breakfast, room very clean. I didn't like that I got put in a handicap room and no king bed.
It looked great on the photos and was comfortable It was a long way from the airport in LA - No facility to eat so had to drive a mile down the road. Other guests very noisy and my daughter was woken in thje night by people looking for friends
Everyone was friendly, rooms were clean, breakfast was amazing!!! Late check-out at 12. It was a little difficult to find parking later in the night, the parking spaces are small.
Great value for the price! Spacious room, full breakfast was a nice bonus. Very clean, will book again!
It was just a quiet place to stay.
Location Tv did not work no towels or toilet paper in the room and it took two hours for the staff to bring any
The softness of the bed, and tv Was not a full set of towels in the room, beds were too loose on the floor, Walls were crappie behind the beds, couldn't smoke in my room, not culturally balanced with the employees, service was very bland with no personality, felt like a FLOP HOUSE for slackers. No kind of real breakfast! We're adults, not kids, I expected a adult type meal and nothing but cereal and bagels with half stale pastries, and no bar tender.
I liked the location The continental breakfast was a joke, room was super dirty. There was hair all over the sheets that didn't belong to me. The fans have never been dusted, looks like someone spilled something all over bed and down bed skirt. No water bottles anywhere.
The staff was helpful and very kind to me even when I had a problem checking in (it was a fault of mine not theirs). The rooms are nice enough and was spacious. Seemed clean enough, except for when I looked up at the fan. Did not like that I come in and use the restroom to find that there is no towels, had to call housekeeping for them, also they must have just painted because there was paint on the floor and the outlets were missing their covers. The bathroom light was not sufficient enough for the size of the bathroom either.
Nothing The sheets were dirty and they ran out of towels
Beds were comfy No towels in room. Neighbors kept doing a lot of noise. We call front desk a few times but they didnt do anything.
The room was dirty and the toilet didn't flush. So gross. The front staff was rude. Just awful
The price was cheap and booking was easy through kayak Where do I even start. The rooms are listed as having a mini fridge and wifi. The room did not have a fridge and the wifi never worked. When I got to the front desk to check in the girl said that she couldn't check me in because the computer was frozen. She was waiting for some guy to come down and fix it. While I waited she started helping another guest who was asking questions about some credit card. The guy who was supposed to be fixing the computer so I can get checked in started helping that guest too. So no one was fixing the computer. Finally the computer was working and the girl didn't even bother to ask him how he fixed it so she can handle it herself next time. When I finally got to my room the door was open and when I went in it was not clean. There were no sheets on the bed and there was a box for a double sided dildo on the floor(I am not making this up). When I got to the elevator I told one of the maintenance workers what happened and he just looked at me like I was crazy. Next room I get moved to the floor above and the hallway smells like cigarette fortunately the room doesn't. Tried turning on the tv and there are no batteries in the remote so I have to call the front desk. When the maintenance guy comes up he fixes it. I told him about the wifi and he said he'll reset the router. I'm guessing he never did because the wifi still didn't work. Moral of the story you get what you pay for. The rooms are decent it's such a shame they could do so much more.
Location The hotel is very disorganized from the moment you arrive you can tell from the front desk chaos, something is very wrong here. It is very dirty and unmaintained. I'd stayed at motel 6 better then this. I even got over charged for my stay by $100 extra. Worst worst experience
Didn't have microwave or fridge like my last stay
Worse breakfast everp
Nothing Made my reservation over 2 months ago. They send an email asking for me to secure my reservation with a payment due to high demand. I do as they ask and provide a credit card. I arrive on my day of reservation to find that they are completely out of rooms. Nobody processed my payment. I am told there is nothing they can do since I was never charged for the room. So there I am in their lobby scrambling to find another hotel. This place is absolutely unfit to be a hotel. The management sucks. Also while looking for another hotel I overheard guests asking for towels. They were out of towels! They were going room to room asking for towels that were not being used! Horrible!
nice and quiet
good location, room was always clean, quiet, plenty of venues for food and entertainment around. would definitely stay again. only headache was Sunday morning breakfast, had soft ball teams eating before checking out causing a backup at breakfast line. staff handled it amazingly well though.
Loved the location and staff, very courteous and attended to the one flaw. Would stay here in the future.
Newly remodeled room. Nice wide shower. Decent water pressure. Somewhere in the wall, there was a loud dripping sound whenever shower ran upstairs. Breakfast has slipped! Quality was okay, but last year there was a very friendly chef making omelets to order. Now just prepared hot items. Sunday at 8:45AM, no fruit at all. No coffee creamer. Breakfast was a main reason for coming back here, versus one of the many, many other hotels nearby.
Staff was great. Breakfast was pretty good Bed was not so comfortable
Breakfast was great!
The Ayres hotels are an excellent value for your money. There is nothing NOT to like at this hotel.
Clean and comfortable
The hotel had great decor and the room was very nice. They had great ameneties and the location was perfect. Close to everything! We enjoyed our stay very much. The breakfast was the best hotel breakfast we've ever had traveling. The restroom floor was a little dirty but to be fair I'm very picky and am very particular with restrooms. We did have a problem with check in. We arrived just after midnight and they said my credit card was declined or no good. They kept saying I was giving them the wrong number and I used a different card when I reserved the room. I know what card I used. My card was fine and they accepted it. Then we ended up getting the wrong room. Two double beds and not the king we reserved. I think they had the wrong reservation . When I showed them my reservation, they fixed everything right away. I was happy with the outcome.
I was really disappointed when I first got to our hotel. My husband and I were visiting for a fun weekend away, but when we got there I wished I had picked a different hotel. It wasn't awful, but the rooms smelt funny, everything was cheaply made, and the carpets were extremely old. Our coffee maker was broken, and the hair dryer was as well. The location was AMAZING, and that's the only reason why this place has a good rating. Their website is for their sister hotel, which is beautiful and overall a much better hotel. So I thought that was misleading. I also looked at their sister hotel prices (its right next door) and they were cheaper than what we had paid for the crappier one. If you're looking for a place to sleep, this is fine. But if you want to enjoy a weekend away, find a different hotel. Oh, and good luck getting cell service in your room. And the WiFi is awful, too. Smelt funny, horrible cell service, extremely slow WiFi, broken coffee maker in room, broken hairdryer in room, really outdated and dirty looking carpet. Not a single thing made me think, "That's cool!" or "Wow, this is nice." This isn't the place to go for a weekend away, it's best if you only need to sleep overnight and that's it.
Everyone was friendly - the breakfast was very good the facilities were clean. I stayed two nights. When I got back to the hotel the second night, it was late, and when I opened the door, I saw that Housekeeping did not clean the room. I went down to the front desk and they gave me some towels and coffee packets for the morning.
Nice hotel, clean comfortable rooms very good customer service
Really enjoyed the large clean room and the bed was wonderful. The breakfast was good to start off the day! Will come again
It was very clean. Big room, very comfortable. Breakfast need to be improve.
We stayed in a king spa tub studio. The room was spacious, clean, stocked and all furniture was comfortable. Housekeeping observed the do not disturb sign for 2 nights and were easy to reach for anything we needed, Wendy at the front desk was a real pleasure, we were greeted with a sincere smile, a smooth fast and thorough cheek-in Thank You.
Big rooms, comfortable beds, quiet, hot full breakfast. Some variety in the breakfast and longer breakfast hours would be nice. The maid took one of my key cards that are used to turn on and maintain the lights and AC. Several Lamps were not plugged in, one had nowhere to plug it in...
Clean and affordable. Rooms were very large.
Nice rooms Breakfast was a little lacking
I loved everything about the hotel !
I liked the comfort. The pillows aren't as steady and fluffy as the used to be. Not enough pillows on the bed. I had to request a room change, because ants were in our room. The irons were not operable. The first room, we had to request an iron. The replaced iron did not work. When we moved to the second room, due to ants, the iron of that room did not work. We had to end up going out to buy an iron. Room service was not good. The service took forever to show up, if they showed up. This has never happened, in my year and a half of dealing with Azure. Azure has always been responsible in the past.
Room was nice and comfortable Late checkout only until 12 noon
nada Made reservation for two nights. Called the front desk during the morning of my arrival date. Told front desk that I would be checking in late. Front desk said no problem. Front desk proudly said, "We do not cancel reservations!" I went to a gathering with friends. I had a midnight snack and enjoyed the food. I was in no rush, as my room at the Azure was waiting for me. I walked to the front desk, and the time was about 2:45 a.m. This was now into my first night stay, which was paid. I talk to Graveyard Roy, give him my id card, and tell him that I have a room, reservation for two nights. Roy told me that he completed an audit at 2:30 a.m, and that he cancelled my reservation, because I had not checked in. Graveyard Roy cancelled both nights! It had only been 15 minutes since Roy cancelled my room(s), so I simply asked Graveyard Roy to check me in, using the reservation he just cancelled. Graveyard Roy started pushing computer keyboard keys, clicking mice, and kept looking from one computer monitor to another. I gave him the benefit of the doubt, and thought maybe Roy was helping the nearby air traffic control tower, and landing jets. Nope. Graveyard Roy was lost! I heard the GPS navigation system in Roy's head continually say, "Re-Routing". I saw Roy scrambling, and heard him say aloud, "Lets see, lets see, lets see...." I had to finally leave the poor guy alone, and I walked away and out. The whole time hearing keyboard keys a clacking and mice a clicking. Pop Quiz,..Why does Roy hold a position on the Graveyard shift? Answer in the form of a question. Bye.
The room were cozy and the area was nice, right near a shopping plaza. At check-in the gentleman helping us was very rude! The next morning after check-in we realized that our sink was clogged and it took away for someone to come and fix it.
We arrived late and Martin the person on front desk was very helpful and accommodating under the circumstances. Thank you.
Staff was great. Our bed and pillows were so comfortable. The entrances are few and so you have to walk a lot to the rooms. The back elevator is really stinky from the laundry facilities gassy fumes. The main elevator takes minutes to arrive, so we took the stairs quite often, There were 3 police cars at the entrance on Tuesday, which was alarming. Our A/C unit was so sketchy on the 2nd night so sleeping was an issue. It would come on for 2 mins and go off forever. It was hot in there. 3rd day it worked fine.
Room are clean and the beds are super comfortable. Hotel is under remodel but excited to see the new improvement.
Friendly staff Only one elevator
Nice hotel.. clean.. comfort. A lil old building for the price
Staff was very friendly, location to restaurants was great, room was spotless and the mattress more comfy than my own. Nothing negative to say.
Nice service at front desk. Clean room. Vending machines and Ice machines didn't work. It took me an hour to get a bottle of water.
Breakfast, beds, pillows and blankets were all good. Didn't like the channel selection in order to entertain kids.
- 24/7 access to amenities, such as microwave, eating utensils, snacks, etc. - lots of parking indoors and outdoors - large, comfortable room - carpet in the room was a little dirty
My backpack was taken from my room while I was out of the hotel room, I asked the employee at the front desk if it had been recovered in the lost and found and he said no. After 30 minutes of talking with the employee, he went into the main office and brought out my missing backpack. Our room had been locked at the time of entry, this led me to believe that it had been taken by one of the hotel staff members. My sister and I felt unsafe and very uncomfortable with our stay at the Best Western Plus in West Covina.
Centrally located, friendly staff, knowledgeable people, and rooms were spacious.
The staff was extremely pleasant, and helpful. They greeted me each time, with a genuine smile. I would recommend this hotel to anyone.
Pool was open even with rain and had warm enough water to swim outdoors in 60 degrees weather.
This is a very comfortable and convenient hotel that our friends in Los Angeles strongly recommend us to stay. They also told us that it is a best hotel for Chinese tourists because of its best location. We will choose this hotel for our next trip to the US. For the time being we have no unhappy experience during stay in this hotel
Nice rooms. The web site for the hotel under amenities said free breakfast. We did not get ffree breakfest. Even when I pointed out to the staff and showed Them. They said it was because I booked through a different web site. But under amenities listed is pool workout room and I was allowed to use those amenities. Free breakfast is always a consideration when I book hotels. So I was bummed. Started my day off bad.
Good food close by A little far from beaches
If you are in Monterey park for Chinese food, you can't beat staying here. Renovation starts at 9am
I did like his hotel everything was really nice about it parking is really easy it was super close event I was going to my only complaint would be a they charge you $50 at check in now nowhere did it say it was charging $50 for checking in I called the office and complained about it because the $50 made my account go negative. And they did absolutely nothing about it which kind of made me mad.actually I'm still waiting for the $50 back and it's been five days that if it does Credit to my account soon I will never stay here again. That's the one thing that would make me not return to this hotel. everything is nice but beware of the holding fee.
Staff was friendly Lounge, bar, and piano area were relaxing. Carpeting in the outer halls. The room door had foot prints and scuff marks.
My stay here was great. I have stayed at ALoft, just up the street a few time and after a few poor experiences I decided to stay at Ontario Airport Hotel. The staff was amazing and very accessible. The room was very clean and the location is perfect. The shuttle service that will take you around town for free was also a huge plus. This is where I will always stay from now on.
I had made reservations for a double bed and when I got there they only had a king size bed
Great shower, comfortable bed and pillows, good temperature plenty of towels, big towels, huge closet, big room Room smelled like mildew, there was no chair at the desk in our room, there was a long hair in our sheets, there was a bug in between our pillows
The staff was great! They were very helpful, attentive, and had great customer service. I liked that we got switched to a room close to a door on the first floor. my girlfriend has MS, so a long walk and stairs were too much for her at the end of the day. Unfortunately,there were some things that caught my attention. First off when my girlfriend and I were going to goto sleep. The sheets were stained, we called to see if they can send house keeping or switch our rooms. We chose to just have house keeping come, since we were all the way at the end of the hotel and didn't want to walk to the desk. She has MS and at the end of the day her legs aren't very strong, so the walk would of been a struggle for her. It took about 30 mins for house keeping to come and change the sheets. I also noticed that the doors had patches of different colored paint, rust in the basket in the tub and the mirror was cracked on the closet. Also, went to get water from the machines. The signs said the was a vending machine by the corner, but there were none there. Ended up walking all the way to the lobby, surprised the hotel didn't have a little store by the front desk like other hotels.
The breakfast was great! Good location for the Fontana Races Things were held together with tape, we expected the planes but didn't know there would be a couple trains that went by late at night.
Old facility. Wifi didn't work
Kayaks rate was close to what this Radisson was worth. I was very disappointed in this Radisson. They hallways smelled of mildew and there was black mold in my bathroom. Seems like this would be something that would be checked before assigning it to someone.
Stayed here after a long drive to get some sleep. The walls are paper thin and you can hear everything! When the person upstairs walked across their floor my walls shook and I could hear the person next to me close their drawer. I got maybe an hour of interrupted sleep and left.
Staff is very friendly. Beds were very comfortable and it was wry quite. Older facilities but management is trying to upgrade. For the money you are paying you are getting a great deal! Room could have been a bit cleaner in the restroom.
Close to freeway access but no freeway noise. Secondary goof lock hardware missing/removed and do not disturb sign missing. Could hear person on floor above walking early in AM. Appeared to be destination for a tour - long line for breakfast - went somewhere else to eat. Relatively far from restaurants other than Denny's and Wendy's.
The pool and spa. General location. Not enough staff, some of us couldn't get towels or wash cloths. One room didn't have a shower curtain.
It was so nice everything about this hotel was great . Has been me and my boyfriend's favorite hotel up to now . Everytime we go there we get great rooms . And there service is great as well There wasn't one thing I didn't like about this hotel . The only thing I wish that this hotel and other hotels offered was making a reservation online being able to get the options to there guest once arriving if they want to pay cash or with a credit card but it automatically charges a credit card upon making a reservation online .
Close to the freeway, making it easy off and on. Near to other eating places and shopping. The breakfast buffet was not that good for the price of $30 plus tip. The service however, was good. The bed were to low, making it difficult to get in and out of the bed. The room was clean and confortable.
The hotel is very quite in nice busness area, safety and secure nearby alot of restarents, The hotel A/C very old type with some noise, The worker in the in the restarent during breakfast time they are not to the level for trealing the people
I had a small issue ( the room next door was having some kind of party) normally I'd go with the flow... But I'd been in Vegas all week for work and i just wanted some peace and quiet. I called downstairs, they moved me from the 5th to the 9th floor and gave me 2 drink vouchers. Great price, I stayed in a hotel the night before at 2 times the price and it wasn't half as nice. I will be staying at the Doubletree Monrovia next time I'm in LA.
Location Torn carpet, mold in bathroom, very low beds (typical of water beds in the 70s) noisy fan on heat pump, expensive breakfast buffet. We will not stay again.
I like that it's pet friendly. I was able to bring my Labrador with my partner. Will definitely stay here again. The bed sheets were not too soft. It does get busy because of the convention center nearby.
This was my first time ever in a hotel, the staff was nice enough to explain to me how things worked and what accommodations they had available on site. The room was well organized was clean, no one bothered us for the entire duration of the stay. We had a nice view on the fifth floor to the pool and trees, and actually we could even see towards the mountains. I had no problems checking in or out and no extra charges were added due to prepaying the room. Overall a great stay, can't wait to go again. The only major problem I had was that in the morning for breakfast. We went to the restaurant inside of the hotel and were served by Ashley, the problem with her was that she never returned to me with my change when I had paid for the meal. Breakfast for two came out to just over $30, I paid with cash and expected to receive around $10 back. I waited for ten minutes until i finally went back to restaurants desk and asked for my change there. One of the other workers there was nice enough to correct the situation, during that time we over heard her asking Ashley: Did you keep their change again? Indicating that this incident has happened before. I received my change shortly after and the other server apologized. Ashley appeared once more before i walked out, she continued working and serving another party as if nothing had happened, never making eye contact with us even as she passed by.
Great Staff, very accomodating. Liked the Club aspect for breakfast.
Location to fair No one came to clean our room
Room was nice, comfortable bed, staff was friendly and the best continental breakfast I have ever had. I honestly have no complaints.
Nothing. They are fucking asshole that wont refund you if you need to cancel Fuck you!
The hotel was very clean the room was great better than what I expected definitely use this hotel again Nothing everything was good
The location is very convenient, close to many shops and restaurants, fast food and grocery stores. Staff is very friendly they gave me an extra card key when i forgot it in the room. Also when we checked out, we forgot a cellphone and we called to ask for it and they had it for us in the front desk. Big plus for that! Breakfast is very good too it varies from day to day. A few things I didn't like was that there was a red jelly stain in the carpet when we got there the first night. Also the wood part of the vanity mirror had a crack you cant avoid looking away. Closet space was tight, the layout of the room seem flipped around. I didnt feel like it was as clean as it could of been overall.
I loved how the entire room was built except for the wall between the couch and bed but overall everything was really nice and spacious. The TV was nice and big bed was comfy and warm. Couch was large with a foot rest and staff was rather very helpful and friendly. If I had to come back again I would. I enjoyed my experience here. I just didn't like how when my girlfriend and I went to shower one of the towels had a hair that was not ours already on it. Thought it was gross but other than that no issue.
Gracious and welcoming front desk staff. Comfortable beds! Coffee/tea maker in room. No.
This guest did not leave comments about this hotel.
Close to restaurants, malls. None
Location Too noisy, the refrigerator in the room started making noise in the middle of the night
There's a restaurat right in the lobby and it is close to freeway. Front staff aren't friendly nor courteous considering this is a 4 star hotel. No hellos or welcome back nor have a great day everytime we passed by the front desk. I woke up with someone knocking in the door who is a construction worker.
clean, convenient no
CLEANLINESS. Location. Easy access to freeway. Walking distance to restaurants and shopping. I was not able to experience any of the amenities: gym, pool, onsite restaurant and room service, but it was important to me that these were available to me on this booking.
Great central location. Very nice, clean, spacious
The size of the room. No complimentary breakfast was offered
Nice room, clean and quiet. Nice room but it had a very small bathroom and small front door. The room was almost like a micro hotel room.
I loved the customer service. The Associates that helped me were great. They went above and beyond. The hotel was beautiful. I will be back.
Hotel is conveniently located to freeway (could see traffic, but not really hear it) and walking distance to restaurants. Rooms were clean and staff was friendly and accommodative. Breakfast buffet was consistently good. Elevators are on the smaller side (5-6 people max, less with luggage). Only two drawers for clothing storage (though extra shelving in the double wide closet)
Helpful and friendly staff when I checked in and out. I was counting on the restaurant being open on time. It wasn't and I was forced to have breakfast on the road. I chose not to eat any other meals there.
Friendly staff and nice big room. We booked about 15 minutes before we got there and the transaction was easy! Close to the freeway and quiet. Very pleased!
Quiteness I whiskey I could have stayed longer
Loved outlet mall and nearby food options to walk to. Friendly staff. Nice rooms. Breakfast wasnt great. Ants in bowl with peunut butter packets turned me off for the day.
The hours of breakfast. I had to work, and had to leave before the breakfast was available.
Clean nice good breakfast When I checked in I was not told about the free breakfast The towel rack in our first floor room fell off The toilet tissue holder keep coming loose
Excellent staff, very professional. Very accommodating, very comfortable. Was close to both freeways and shopping as well as restraunts. Fresh cookies and coffee 24 hrs a day. Starting the day with the free breakfast......the eggs bacon and patotieseach morning were restraunt quality. Extremely clean, tables and counters. I would and will stay there again.
location parking after dark was kind of scary, felt isolated