Basics
Services and conveniences
General
Media and entertainment
Accessibility and suitability
Dining
Bathroom
Parking and transportation
Bedroom
Workspace
Laundry
Pool
Outdoor
Family friendly
Fitness
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a water slide, a free airport shuttle, and a kid-friendly environment with cribs available.
Is there free parking available at the hotel?
Yes, the hotel provides free parking and long-term parking for a surcharge.
What is the best time to visit the hotel?
The high season is in April, and the low season is in October.
How is the cleanliness of the hotel?
Guests have mentioned that the hotel was clean and orderly, but some reviews highlighted issues with the pool area and maintenance.
What can guests expect from the hotel's customer service?
The staff has been described as amazing, friendly, and helpful, but some guests experienced issues with check-in and room maintenance.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Location
Some guests reported that rooms overlooking the pool area can be quite bright, so if you prefer a darker room, consider requesting a room away from the pool.
Verify Pool Availability
Before booking, it's advisable to confirm the availability of the pool and water slide, as several guests were disappointed to find these amenities closed during their stay.
Check for Maintenance Issues
Some guests experienced maintenance issues such as malfunctioning TVs and broken bathroom doors, so it may be helpful to check for any recent reviews mentioning maintenance problems before booking.
Inquire About Breakfast Options
While the hotel offers a Starbucks, guests were disappointed by the limited breakfast choices, so it's worth inquiring about the available breakfast options before your stay.
Confirm Special Services
If you are specifically interested in the hot tub or room service, it's recommended to confirm their availability with the hotel in advance, as some guests were disappointed to find these services unavailable during their stay.
Request Away from Elevator
Guests staying near the elevator reported noise disturbances, so if you are sensitive to noise, consider requesting a room away from the elevator.
Double-Check Amenities
Some guests were surprised to find that certain amenities, such as the hot tub and free breakfast, were not available during their stay, so it's advisable to double-check the current status of amenities before booking.
Verify Housekeeping Services
Several guests mentioned a lack of housekeeping services during their stay, so it's recommended to verify the housekeeping policy with the hotel before booking, especially if this is an important factor for your stay.
Inquire About Additional Fees
Some guests were unexpectedly charged additional fees upon arrival, so it's advisable to inquire about any potential extra charges before your stay to avoid surprises.
Seek Clarification on Cancellation Policies
Due to varying cancellation policies, it's advisable to seek clarification on the specific cancellation terms for your chosen room type before making a reservation.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | June |
|---|---|
High season | May |
Average price (weeknight) | $96 |
Average price (weekend night) | $102 |
Value for money | 7.1 |
|---|---|
Distance to city center | 5.8 mi |
Nearest Airport | Grand Rapids Gerald R. Ford Intl |
Distance to airport | 3.4 mi |