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lots of amenities with pool and racquetball park hotel oversold and did not have room booked
We had requested adjoined rooms for our group of 8 women. We were told twice that this would happen and it did not. The people in the room next to us complained about us talking late at night and the hotel manager threatened to kick us out. We did not even have a tv or radio on but women sitting around talking. They were extemely rude and we could not believe after all the wedding and party groups they have there on a saturday night they considered us a problem. I will not stay there again, the staff were extremely rude.
The lobby and common areas are beautiful and impressive. Our room was dated, smelled like a mix between cigarette smoke and mold.
We had problems with billing for additional activities
The room with a river view. The staff was excellent. They truly helped us in many ways. The quality of service was twice as good for half the price of many larger cities. Wonderful value. It has a great bar upstairs but it was nearly empty on a Friday night.
All staff was very friendly! Loved walking through the skywalk to the BOB! Beautiful hotel!
Not advertised that it was under renovation. Way too expensive for the quality. Window covered by plastic due to renovations. Bedding was dirty.
not much..bad location rooms smelly..floor smelly..understaffed..bad location..no directions for sleep number bed
They staff were very apologetic and did their best to provide great service despite the fact that this hotel is a dated crumbling relic - it has been purchased by a hotel group and it will be unrecognizable - completely transformed and beautiful when it's finished. We never would havbooked there had we known the state of the reno, we were advised there were renovations but this is far beyond what we expected. it's surprising it's open right now considering the scale of renovation. The pool and whirlpool were drained which was disappointing. But the beds and pillows were fantastic and we slept well.
Staff very helpful Everything under construction, lamp broken, dirt and smashed bugs on walls, navigating to room through hanging plastic, windows blocked out. The online info for the hotel indicates a luxurious property which is miles from the truth. We did complain and did receive a small discount but the experience was dismal.
The hotel is super close to downtown and has a free shuttle service that you can reserve up to a half hour in advance. Our bed was comfy too. Checking in and out was easy. Right next to the expressway. Our room didn't have a phone, which was weird, and one of the lightbulbs in the bathroom was burned out.
Housekeeping was amazing, very clean rooms and pleasant staff Television channels were limited Sleep number bed remotes didn't work in room 601 Microwave plate should be adjusted in room 601
Nothing We exit the elevator after 13 hours of driving, with out two children (5 & 9), to razor blades, trash, construction debris, just a flat out disaster shoots down the entire hallway. A man says we shouldn't be here. I said ok, and headed back to the front. The Dest person says, it's ok, thanks for your patience!?!? W.T.F. !?!?!
I liked being close to the river and downtown. I plopped down on the bed when I got in the room and found 4 hairs. . . not my own. One was a pubic hair! They sent a maintenance guy to change the sheets and we helped him change them. The pillows were the worst pillows I have ever seen. Totally lumpy foam.
Low price, easy access to express way Wet carpet, power kept going out, dirty bedding,
Very clean rooms - great pool
I suppose location was the only good part of this hotel. Dirty, Smelled, Other patrons were loud, sketchy parking lot and surrounding abandoned lots, and 17 standard definition channels on the TV. Bed was rock hard, and the shower was made for people under 5'5".
Very inexpensive and close to downtown. Excellent customer service from staff. Suitable for a girls night out! Elevator was extremely slow; coffee was very weak.
This is an older hotel. The decor and fixtures are dated. It is clean and spacious but we found the bed hard and the air conditioning was spotty. We were not able to keep the air conditioning going on warm nights, and the room needs it.
Nice pool area. Upon arrival we where assigned a room that had not been cleaned. Wen't back to front desk to get another room woman there didn't even say sorry. Other than that the stay was okay. They where giving baby swimming lessons in the pool same time everyone else was using it. Ya know babies pee in the pool.
Old hotel needs to be freshened up. Could not get security latch to lock because door did not line up with jam. The breakfast is served in same room as pool and it was challenge trying to get breakfast with a bunch of kids running up wet from the pool. Also chlorine smell does not mix well with breakfast smells.
I liked that it was close to Grand Rapids and the breakfast had a lot of options. It also had a nice indoor pool area, and the employees were very friendly and professional. It has the potential to be a nice hotel, but it was clearly pretty run down. The alarm clock was sticky. One of the lamps didn't work. The walls were very thin - we could hear our neighbors cough. Also, the maid service decided to come at 9:00 at night to clean our room. Bizarre. I'm usually not too picky about hotels, but this one was pretty dingy.
not much it was noisy and dirty
Nothing Asked to cancel reserxvation the ffirst two hours someonebrented a few rooms for a bday party pool and hotel was full of the neighborhood the whole day most people did not even have a room neither kayack or hotel would let me cancel i explained to the clerk my concerns so she went to the poolnand told the party a man and his daughter complained and for them to clear off a table thus putting a target on our backs awful day do not reccomend
They definately have the wow factor going on at Prairieside Suites in Grandville. Everything about this place was amazing, clean, presentable, very personable, and such a warm & helpful staff. We staying in the Southern Mansion room for two nights 3 days and ordered the hot breakfast to our room. The food is amazing, they spare no expense in decorating these rooms. For our first bed & breakfast experience it was amazing! I will definately visit many more times and am glad we chose Prairieside for our romantic weekend getaway!
Great location - the nearby Walmart is one of the nicest I've seen, and there are a number of restaurants close by. Staff was friendly and extremely accommodating and the hotel was clean and quiet. Pool was sparkling clean and quiet as well. I didn't like the sink being in the main room instead of the bathroom - but that is a very small nit.
Clean and comfortable rooms, excellent staff, nice breakfast.
This guest did not leave comments about this hotel.
Friendly staff. Hotel was worn down. The halls smelled. The room was very small for a suite.
Very nice employees - very helpful and attentive. The hotel only had 2 luggage carts.
This guest did not leave comments about this hotel.
Everything was great. No
Easy access, good coffee in room, could open window as I hate AC, staff friendly and helpful, no problems, car close to door, good location off expressway and near resturants. N/A
Location and staff friendliness. No
Nice rooms, great breakfast. I couldn't locate the stairs very easily
Nice location No sliding door in the entrance area. Hard to get in with luggage.
I was charged twice and now have to try and straighten it out.
The room was spacious and was clean The shower head was hot for about 2 minutes before turning completely cold. In addition, the shower head only released water from a few of its spouts. It was awful!
Desk worker (I think he was the owner). He didn't want to give us an extra blanket and was rude.
Staff was nice. Loud furnace sounds ALL night Bed was ROCK HARD Pubic hair stuck on bathroom wall No hot water Toilet clogged from previous occupant Puke in parking lot
I like that it was close to the expressway for easy access. They had a good selection for the breakfast. There wasn't a fan in the bathroom. The sleep number systems didn't work.
nearrby the center, the river , easy access off the main Hwy's. friendly staff . N/A
Most aspects of the stay were fantastic... clean room, nice bathrooms, good restaurant staff, etc. The internet connection would drop out unexpectedly, and continuously prompted me to enter a login password every 20 minutes or so. This occurred on all devices, whether my laptop, tablet, or phone. It made it nearly impossible to get any work done while at the hotel. I would give this stay 5 stars, but this is a fairly significant issue for business travelers. Hopefully they can resolve this problem, but it made my stay far less positive.
Art exhibits kn lobby and staff Bathrooms a little musty
Loved the clean and modern look, but better yet, the friendly staff and location. Lots of restaurants and activities within walking distance. I parked my car (for free!) and was able to walk everywhere! I wish the breakfast was included and buffet style.
Very clean. Full restaurant/bar. Small convenient store. Pleasantly surprised at how nice it was!
The bartender was really nice and our room had a fridge and microwave. The staff was friendly. Had to pay to upgrade for the room I originally booked. They had a scheduled power outage both days
Reception staff friendly and helpful. The toilet did not work and had to be "plunged " at 11.45 pm when we were going to bed. Also the restaurant service was slow and parts of meals, eg essential sauces had to be requested several times.
Upgrade was appreciated. Staff was friendly and helpful. Relaxing stay. Would have liked restaurant to open earlier. Left at 7 AM just as it opened
You can hear the highway nearby.
The staff at the hotel really made me feel at home. The hotel is in a great location downtown - you can walk to bars and restaurants and you have the highway next to you = perfect connections. The breakfast at the grill was excellent. I definitely would book this hotel again .
Very friendly and clean rooms. Nice quick walk to the city.
The staff is very friendly and the location is right in downtown.
It was walking distance from everything! Had trouble with the door locks.
rooms were not clean..tv did not work right. pool was not open all the time only at night. would not go there again
Great location, great staff
The slide in the swimming area. The slide hours are different than the pool hours, but this isn't posted anywhere. We specifically booked this hotel for our daughter to be able to enjoy the "water park", but it wasn't available for most of the day.
Location Run down, dirty, bad receptionist, lumpy small pillows, under bed never been vacuumed, housekeeping on phone while cleaning, no wonder room was dirty. Just bad. Never going back
Paint was peeling on walls. Hair in tub. Long exposed pipes down all the hallways. We went for the waterslide in the pool for our kids. The pool guy had this bleach spray bottle cleaning the slide and black mold from around the pool. Now it needed it but the slide was only open for a few hours that day as it was the middle of the week and we had to leave the pool because of the overwhelming bleach smell. I have a 9 month old and didnt want her to breath it. They should probably clean the pool while its closed to guests.
Room was nice. Too many kids out of control. Would have liked to use the pool area. Not a chance. Breakfast doesn't start until 7:00 on weekends. Most travelers on on the road by then. Need to start breakfast at 6:00.
Location First hotel that I've ever stayed with no free breakfast. Had to request clean towels. Not even coffee
Our room was clean and comfortable. The sraff was rather disorganized. When we got there at 4pm, they weren't sure which rooms were ready so we had to sit in the lobby with our luggage for 10 minites waiting for word from housekeeping.
The staff was extremely informative and friendly. The location was pretty good, within walking distance to many things downtown. I felt like it was pretty expensive for what it was and I also had called ahead of time and was put on hold and hung up after waiting for around 20 minutes and called back and was immediately helped.
Staff was friendly, but unsophisticated. I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time
Location and staff Valet was over priced Facilities somewhat dated
The hotel was very clean and our room was great! Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).
good location, free parking, most things are as expected Rather mediocre hotel for a rather high price. Rooms are clean only until you look carefully. Free wifi included, but they cut off skype calls after 2 minutes, so that you would have to pay for premium internet. Overall, typical greedy hotel chain, but could be good choice if you find nothing better in the area.
The food was good. They are going through renovation. It's extremely difficult finding the entrance to the hotel and to the building. Finding your room is like going through a maze.
Good room service is always a plus Bathrooms and tv could be better
In renovation - rubbish :-(
Premium old school building. Quiet. Upscale bed, sheets & pillows. Spa treatment in the rooms Ad unit in wall was loud.
Rooms were spacious, room service food was good. My guestroom was an un-remodeled room and was really tired looking. I wished the front desk checked me into a remodeled guestroom being that the other 5 people traveling in my group were put into newly remodeled rooms. I was also put into a room with two double beds... which was unnecessary, being that I was traveling solo.
The front desk staff is incredible. Korey Smith (Front Desk Supervisor) made my extended stay enjoyable, made me feel 'at home' and went above and beyond to make sure everything was enjoyable. The renovated rooms are nice and functional and free internet made my business trip a pleasure! The only thing I would change about this hotel is the fitness center. It's in the middle of a main hallway with a wall of windows so you feel like you're on display when you're sweaty and gross. Even pulling the blinds doesn't really help. Other than that, the hotel is fantastic.
Spacious and up to date rooms. Very long corridors
Business center should be complimentary,not and extra fee
I loved that such a simple hotel has so many amenities. I enjoyed the pool, suana and jacuzzi!
Nice and peaceful location. The lopsided of one side of my bed.
The hotel is finishing a renovation and the rooms and lobby look great. I cannot wait to come back and see the completed project. The hotel was easy to get to and had alot of dining options in the surrounding area.
It's located near the city center and the staff is very friendly. The rooms also have an interesting style. We were underwhelmed when we got to our room because the view out the window was another brick wall a few feet away. My girlfriend freaked out as she's claustrophobic.
Looked clean in the room. Nice smelling shampoo's & soaps. Nice staff. Small pool. The room smelled really bad the whole time, especially when we turned the fan on. The air conditioning unit would turn "on" but would change the temperature. Woke up very hot during the night and was never able to cool the room during the whole stay even when the numbers changed. Sheets were too used and had balls on them and were rough from use. House keeping was very loud all morning.
It was easy to find, quiet and comfortable
The location. That's about it. Paid a 4-star price for a 2-star hotel. The rooms are outdated and musty. $129 a night for an outdated room from the 70's and carpet I refused to walk on with my bare feet. Management should be ashamed of themselves for gouging customers for subpar amenities. I will never stay at another Hampton Inn again. Rest assured. And oh yeah, I wouldn't feed that disgusting free breakfast to a prisoner at Gitmo in fear it might violate the Geneva Convention. Yuck!
Comfort, breakfast, and value. Hot tub was very dirty. Bathroom had hair on walls.
The interstate traffic noise in our room.
Clean, comfortable and accommodating.
Decent beds Out of coffee at 8 am then came back for coffee at 830 am and it was Warm not hot coffee. Very cheap breakfast you can tell they don't care About the continental breakfast much
Good value, good beds and near the freeway No AT&T phone signal in room. Had to go outside or the Pool room. Desk Clerk said she has no issues with her Sprint phone. How nice. On-line listing states Grand Rapids but GPS won't find it unless you specify Byron Center. Hand-held shower wand can be good but not when it shoots the length of the tub. Shower stream should be in the middle of the tub the way God intended it.
Loved the beds very comfortable, breakfast included hot items like waffles and biscuits and gravy. Attached restaurant had good food and the staff was friendly and helpful. I don't recommend the rooms on the first floor near the pool... It's open till 12am and breakfast is a few rooms over and it gets noisy from 6am till 9am. Then of course you have the issue of having someone over your head.