Electronic glitch without potential for resolution
Pros: I have worked with Kayak before, and had a good experience
Cons: I booked through Kayak - rerouted to carrentals.com. I checked the date of rental multiple times before paying for the car, because I was traveling to my father's funeral and it was important to get the date correct. Despite checking multiple times, when I got rerouted, the date changed electronically without me changing it. At the point of booking, there was no chance of resolution. Kayak won't resolve because it was rerouted through carrentals.com. Carrentals.com won't resolve because I had a Hertz confirmation, they just told me to go through Hertz. Hertz would not resolve because we prepaid through carrentals.com. So I have had to contest the charge on my credit card because there is no path to resolution. VERY DISAPPOINTING.
Sep 27 2016
Pros: Clean and nice car
Oct 27 2016
Bait & Switch
Pros: Nothing, the counter help was helpless, the manager was apathetic
Cons: Asked for a GM product, was forced to take a Ford that was much less than the GM product reserved and paid for. There were several GM products in the lot but the counter help and manager were more interested in their small talk and food rather than serving the client. You know the person that pays the bills so they can have a job. I will not likely use Hertz again because it hurts. Hurts the wallet, the quality of vehicles available, gas milage, slooooooow pick up process, and the "client does all the work" return process. For a moment I thought they were going to ask that we vacuum, wash, change the oil, and clean the windows as well.
Nov 8 2016
Stripped down vehicle.
Cons: Why do you even OFFER vehicles in this day and age that do not have CRUISE CONTROL???
Jan 3 2017
Pros: Couldn't have asked for better. I had quite a bit of traveling to do over the holidays and the unlimited miles sure helped. The vehicle I had was brand new, not even 500miles on it and had a great 4 wheel drive on it was I was traveling in MI during the winter.
Cons: The Price: I originally paid for the rental online and was unaware that I had not paid for the insurance, and was charged more than I expected.
Mar 25 2017
No car available when I arrived
Cons: I arrived later than my pickup time because of flight delays and they didn't have a car for me. So rather than upgrading me they had me wait. I was already late to the funeral I was going to because of my flight delays. They said it was my fault because I didn't arrive at the pickup time I had stated in my reserrvation.
Apr 11 2017
Pros: I had a very friendly, convenient and efficient experience.
May 1 2017
Pros: All of it! Service, convenience, price and quality car.
May 23 2017
Pros: Very friendly customer service
Cons: Trying to find the location of the rental car desk was not the easiest if you're arriving locally (not flying in). The car return location is clearly labeled however the pick up is not.
May 18 2017
Not a good deal
Pros: The Hertz office, for the kayak deal, was not at the airport.
We were told by Hertz airport location to take a taxi and
the Hertz location would credit us the cab fare. Still have not received a credit.
Told to leave the car at the airport, we would be charged $16, we were charged $37.
Kayak needs to check the facts before making any more deals for this company.
Pros: Professional people, very nice car, very good rate.
Cons: I got transferred from very poor customer service to Excellent customer service. From 1100 Plainfield location to 4200 location. There is a huge difference between both locstion:
Price, professional, customer service.
Apr 3 2017
Paid for a SUV got a Nissan 4 passenger suv.
Pros: Minutes from my house
Cons: Gas was under half they said bring it back like that..I feel like oi paid for a large SUV got a small Nissan 4 passenger.
Apr 29 2017
Cons: The agents offered to allow me to drop off the car after hours, but failed to mention that I would be paying for the car until they came back to work and checked the car in. I'm sure that info was somewhere in the contract, but when I asked repeatedly if it was really okay, they should have mentioned the cost. They ended up appearing super helpful, but it ended up costing me a lot of money.
Jan 31 2017
One way drop fee
Cons: Why is there a one way drop fee? Isn't it all Enterprise???
Pros: I was able to book a car just the night before after a personal car emergency and it was such a nice relief to get a great price and a safe and reliable vehicle to get my family back home. Thank you Budget!
Cons: I would have loved if the car rental location could have picked me up from my hotel just down the road, but we ended up using Uber and it worked perfectly.