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Passenger van |
Commercial |
5 locations in Great Falls
Filters
Reviews
10.0 Wonderful
May 2024
9.6 Wonderful
Oct 2020
Pros:
Friendly staff with a quick & easy rental and drop off. The pick up truck was immaculate.Cons:
There is no exterior signage for this rental location, which is inside a hotel. I had to call ahead to confirm that your rental center was there.9.2 Wonderful
Oct 2020
Pros:
Staff is grea!Cons:
Vehicle could have been cleaner. Windows, etc...3.6 Poor
Sep 2020
Pros:
Hard to say -- arrived at scheduled pick up time, and they were closed with nobody answering phones until two days later.Cons:
arrived at scheduled pick up time, and they were closed with nobody answering phones until two days later. What would be better is to not have pick up scheduled when they're closed!9.6 Wonderful
May 2020
Pros:
Staff was friendly and despite my booking the wrong day, let me rent the same truck for the same price.Cons:
This is just all Enterprise Car Rental's in general, but they don't require the person returning the car to fill the gas tank to the top and just bring it back the way it was. I always find that harder to do.8.0 Very good
Dec 2019
Pros:
Convenient location2 locations in Great Falls
Filters
Reviews
7.6 Good
Dec 2019
Pros:
Staff was great and pick up and drop off were simple and quick.Cons:
Vehicle had been smoked in heavily and the perfume smell of deodorizer did not help. Gas tank was not truly full.10.0 Wonderful
May 2019
Pros:
Pickup and drop off was easy and very convenient. Martha, the staff at the front desk was very courteous and helpful as well.Cons:
I would have expected no additional charges for dropping off the car at Dulles airport instead of Herndon, especially since I had rented the car for more than a month. However, because of the additional charge, I had to drop it off at Herndon instead of the airport.10.0 Wonderful
Jul 2017
Pros:
The budget office I used was in Herndon, VA. I'd reserved a compact car the week before and when I walked in to the office, I was the only customer. The agent who helped me was great. Got me in and out of the office in like 5 minutes. The car was a compact (Ford Focus?) and was clean, roomy enough for my needs and got good gas mileage. I kept it for a couple weeks, and when I returned it, I got the same level of customer service as before. (Actually, the same agent!) -For me, and this rental experience - I'll happily use this budget office again9.6 Wonderful
Apr 2017
Pros:
I liked the ease of Kayak finding me a rental in my price range. Then, the experience with Budget was great. The day before my reservation, I had to request that my dates be change, and the very nice person at Budget (the one in the local office) was very accomodating, even though her computer showed they were low on cars. Pick up and drop off were both easy, and the rental office (While small - this was at a local Sheraton hotel), was close to my home.10.0 Wonderful
Aug 2016
Pros:
The quick service over all in getting the car and returning it.One location in Great Falls
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Reviews
4.0 Mediocre
Apr 2021
Pros:
easy local pickup!Cons:
There were roaches in the vehicle9.6 Wonderful
Feb 2020
Pros:
Staff was great and fast!!!Cons:
Cost is always an issue2.0 Poor
Aug 2019
Cons:
Called me and left a vm that the car would not be ready for 1.5 to 2 hours. But voicemail showed up a day later. Also, car vehicle type didn't work for me. Ubered to airport and got an Alamo rental10.0 Wonderful
Aug 2019
Pros:
Yes the Associate that issued the car was excellent, but think you need to have another person working this facility as the man was doing everything, cleaning cars, taking cars back in from return and issuing cars out. Its WAY to much for such a BIG Company as Avis to show this to Customers.8.4 Very good
Apr 2017
Pros:
Renting the car from Herndon VA rather than IAD airport was definitely the way to go savings hundreds of dollars. There were no lines at this rental location with friendly service people.Cons:
The gas tank was only at 7/8 full level. In my opinion the gas tank should have been full as Avis probably charged (or should have) the previous renter for this.2.0 Poor
Jul 2016
Cons:
I had to wait for 1 hour for the other minivan to be readyOne location in Great Falls
Filters
Reviews
2.0 Poor
Jun 2020
Pros:
The staff was nice enough.Cons:
literally everything could have been better. The car we reserved wasn't there, so they told us they had to put us in a compact. We had a seven hour drive. At first, we got in the car since that was all they said they had. It was gross. The interior was grungy and the car had clearly been smoked in. Additionally, there were six or seven other vehicles sitting there that we could have chosen. We went back inside and asked why they weren't offered, and all they said was they'd give us six dollars off the rental. I told them to refund the trip and that we would go somewhere else. We ended up going to Avis a couple blocks away. Yes, it was more expensive, but I would rather pay more for what I want than less for the polar opposite of what I want or need.8.0 Very good
Aug 2019
Pros:
staff was exceptionally helpful.Cons:
One soft tire. Should have been checked before releasing the car for hire.2.0 Poor
Jul 2019
Pros:
The staff called two hours before our scheduled vehicle pick up time to tell us they had no vehicle for us and no options. I’m not sure how we could have gotten a reservation confirmation, but no car. It put my wife and me in a terrible bind, and not a pleasant experience.Cons:
If they actually had a car for us, or had declined our reservation due to no available vehicle from the start.9.2 Wonderful
Apr 2019
Pros:
The staff was friendly and helpful, made it easy to pick up and drop off. Also liked the fact that I didn't have to go to the airport to get a rental, as well as its proximity to the Metro.Cons:
Gas tank was only 3/8 full, so had to make a stop for gas. Makes it easier starting with a full tank as well as when it is dropped off. Easier to fill it than figure out how much to add to get the 3/8.10.0 Wonderful
Apr 2018
Pros:
The service at this location was great. In and out in 5 minutes. The price for the minivan could not be beat.10.0 Wonderful
Jan 2018
Pros:
Gabriel is the Hertz representative. He did a tremendous job of answering all my questions and providing a rental car that served my family’s needs. I upgraded to a luxury SUV and Gabriel identified a car in his inventory that offered exactly the options I needed. My family was anxious to get on the road and Gabriel expertly got us on our way in a few minutes. Gabriel was wonderfulOne location in Great Falls
Pick-up location | Great Falls |
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Car types | Van, Minivan |
Rental locations | 1 |
Airport locations | 0 |