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Clean, good location, good service there was construction on my floor but it had no impact on me.
Very nice rooms. Comfortable beds! Very well kept. Breakfast not included and was expensive if you wanted to order it.
Clean, and comfy. Walking distance to most of the entertainment downtown has to offer. Paying 30 dollars a day to park in the hotel garage.
Heat did not work in our room. Brr!! Would only go up to 62 degrees.
Big room. Several restaurants at the hotel. Connected to the mall Had to pay to park...I guess that is expected in the city though. Hotel was great though!
Excellent view, fast elevators, handsome lobby, pillows of varied thickness. Paying for wifi, paying for parking, noisy neighbors. This is trivial, but it mattered to me: the paper coffee cup they provide in the room leaked on my white shirt while I was in a meeting.
Shula's Steakhouse The evening before checkout, I decided to go through all of my accounts and count my money (as I do every evening before going to bed). When I checked the account linked to the debit card that was used to book my room, I noticed several hundred dollars worth of charges (one of which was exactly $300 even). Altogether, I was charged approximately $800 more than what the room costs for the weekend. Such a minuscule theft for the amount of business they've now lost-all of my employees are strictly forbidden to stay at any Westin hotel for as long as I live and my friends/family members will be strongly encouraged to stay elsewhere as well.
The beds! No rooftop access.
Staff was friendly, fitness facility was very nice Hotel was dated and not as clean as I would have liked
They upgraded us for free since it was our anniversary which was so gracious and nice!
the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable! Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.
The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful. For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
Convenient with helpful staff. Very nice rooms. Great having a starbucks in lobby. The restaurant in the hotel was a pseudo-high-end steak place, not good for travelling with kids.
I've stayed in downtown Indy quite a bit, and the Westin is by far my favorite of the nice hotels I've stayed at. They consistently do things better than other hotels, and I am often caught off guard by all the little amenities they offer. I couldn't find the pool. There's no clear indication/direction. If you've stayed at this Westin, you know what I'm talking about.
We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenience of looking at three rooms before finally getting to what we paid for. We were given a credit to the hotel restaurant and when we tried to use it the bartender told us to pay the tab and the front desk would reimburse us the next day. Thought it was weird but had somewhere to be so I paid the tab. Needless to say, we didn't get a dime back of the "credit" we were supposed to receive, instead we spent $70 on a restaurant we weren't planning to go to. The customer service we experienced for a Westin was unbelievable and they did nothing to make up for all the issues. Will never stay here again.
Friendly staff Elevators were broken
Value and location Elevators were a bit noises and bathroom was small
Room size and decor is wonderful Club Level lounge a great space with Pet friendly Busy hotel without good room views and you have to book early for availability
It is a great location and could easily walk to restaurants, bars and the mall. The elevators were not great and the number it showed did not always match the floor you were on. The food at the restaurant hotel was not very good.
It's a fabulous hotel for the price... The Location is close to everything. It's clean, staff very nice and will continue to stay when in town. The bathroom in room. Please explain why the toilet is under the counter, and the lid rests on your back while going to restroom. If someone was sick... I'd hate to see that situation. Maybe it's a space issue. But... It needs fixed. The morning cleaning ladies are very loud. Woke me... Yet... At least they're doing their job.
Friendly staff the best staff is Breyona Johnson Dirty bathrooms
Comfortable beds, clean rooms, extremely polite staff, just overall a great experience Nothing that was the hotels fault. It was a loud weekend because of motorcycles, but other wise it was a great experience.
The staff was great and the beds very comfortable. Great location, especially for the price! Small thing, I wish the pool was indoors.
Staff, beds, shower head and view Common space, gym, pool deck, parking lot
Close to everything. We walked to dinner and a blues bar. Great view. Didn't get a chance to go to roof top bar but it looked appealing
I can only recommend this hotel ,the staff was very accomandating and frienly,good location !
Leftover food in fridge from previous person. Hair all over comforter and sheets.
the pool; the restaurant; the warmth and helpfulness of the staff the bathroom was nicely done but a bit cramped; the bed was too soft
Most full service hotels have a very nice look from a distance but up close, are a bit dirty or have out dated bathroom fixtures. It seems like there's always some small disappointment. This place was very nice when we walked in, and was still very nice as we looked closer and settled into our room. It was a great hotel!
Great location, friendly staff very small rooms and VERY small bathroom
Loved the location of hotel. Staff was very helpful- minus the restaurant hostess Rooms were very small, coffee maker disgusting along with staircases and ice machine.
The decor and everything has been updated very well, but some of the elements of the building remain in disrepair - which to the credit of the Omni, they are working on. It was clean, staff were all nice, and the location was very convenient. It's an old building and there were two issues that arose from that - 1, The elevators were in repair during my three night stay, necessitating either a long wait or a long walk to the opposite wing. Not a biggie, but an inconvenience. Also, 2. the hot water took so long to come on in the shower I wondered if I had even used the handle correctly. It was very slow...but the building is older than dirt, so whattaya gonna do?
The staff is extremely friendly and very eager to assist Asked for a king bed when made my reservation(a coupke weeks in advance) but told when i arrived only doubles were available
The bed and the towels and the other materials felt luxurious. The room was exceedingly small. The Omni name and the expense did not match the size of the room.
Very clean and setup well, Lots of extra pillows
the hotel decor and staff were great. I paid extra for the "City View" only to be put at the back of the hotel. Also, our room was right beside the elevator. The elevator made a high pitched squeak every time it moved. We were celebrating our 22nd anniversary at the noise was annoying and kept waking us up.
Very clean and great location. Staff was very accommodating The room service food was absolutely terrible and it took over 45 minutes to "cook" and bring up to our room. Over priced for bad, cheaply made food
I was staying at the JW for a conference and the accommodations were convenient and the staff was friendly and helpful throughout the facility. Great job.
Beautiful hotel with excellent customer service My room was located next to a hospitality room where young people were talking very loud on a Sunday early morning. We were awaken at 5 am due to noisy neighbors.
Very clean, comfortable, and excellent location for access to convention center. Some of the friendliest staff I have ever encountered. They were all extremely helpful, available, and always smiling. Parking garage was easy in and out. View from room was beautiful. Long waits for elevators, especially at night. Ice only available on 2nd floor. No refrigerator or microwave in rooms. Wi-fi and parking rates very expensive.
Very modern and classy makes you feel like a high roller without breaking the bank No complaints
The hotel was very nicely decorated, clean, and comfortable The hotel was very busy and a bit chaotic. The parking garage was full so we had to finding parking elsewhere.
well located, modern, clean, efficient staff. King size bed, while comfortable, needs to be "pillow top" as it is hard, even for a 270lbs man, to enjoy a restful night sleep. These should be standard in your concierge floor. Paying $31.00 for parking. The location does not permit parking on the street. This reservation was at rack rate.... Wi-Fi access, was "free" in the concierge lounge, but a $12.00 charge when in the room. Not too logical.
Close to airport. Extremely old building. It smelled awful, like cigarettes and unwashed carpets. Our room was not ready when we arrived and it took ~1hr for them to check us in. Felt extremely dirty the whole stay. Kitchenette had no soap and no lighting anywhere near. Poor staffing, they were rude and unhelpful. Would not stay again.
The room was clean and the breakfast was was good. For the money it was a good deal. The TV stations were very fuzzy, not enough parking, and property is a little dated.
Terrible hotel everything is dirty. I liked nothing about this hotel Well you get what you pay for and after staying one night I would highly recommend you see extra twenty dollars to stay in a better hotel. My room was filthy the breakfast was cold and the girl preparing it was coughing with her hand over her mouth and not washing her hands. When I said something to the front desk girl about how filthy my room was she laughed and thought I was rude. Never never again I will stay at a Wyndham hotel.
Staff was rude I handed the front desk attendant my credit card she placed it on the counter when returning it even though I had my hand out. During which time she talked about another customer being rude. She did it again with my ID I made mention of how rude it is to place it on the counter when my hand is out. She claimed she didn't see it. Then she didn't hand me my key cards she placed them on the counter and walked away and didn't even tend to the paperwork she had me sign. My personal information and agreement was just sitting out on the counter. I asked to speak to the manager the manager ignored my complaint and said they would look at the tape as if I made up how rude this woman was. He finally grabbed my paperwork of the counter and I never even received a receipt. I told him I have stayed here several times and have never been treated so poory. I asked was the elevator was and he sarcastically said oh well you have stayed here before and you don't know where the elevator is. I explained I had never stayed above the first floor. I got to my room 208 and it was still being cleaned so I had to load me and my daughter and stroller back into the crowded elevator to have our room changed because the rude attendant didn't even bother to make sure our room was ready and cleaned.
Good breakfast Dirty rooms, eating area, most of hotel. No restaurant
No pool, vending machines out
Clean, quiet, safe and a very helpful staff. A restruant would have been good
Everything was very beautiful at the hotel and the service was excellent. We wished we could have stayed longer.
Shuttle driver named Leonard, upon my arrival to the airport I discovered that my rental car had been given away. I was having a meltdown to say the least. On returning to the airport with a different set of people, Leonard noticed and remembered me ,walked up and rescued me from my own meltdown, he the returned me to the Ramada hotel. From that point I was able to book a new flight. LEONARD IS AWESOME. I was reassured with a his calming words of wisdom and comfort. I really that that day Nothing I can remember at the moment. Check in was a lil rough.
We left with what appeared to be some sort of bites. After some investigation, we discovered they were bed bug bites. And they turned into very itchy and painful sores. More developed in the next couple of days. We did call so they could exterminate the bed. Frank said he would comp the room. We never asked for it but why say it if you aren't going to do it.
The room although not big felt spacious. Staff was very inviting and helpful.
It was a very nice hotel inside and the doormen were very friendly and welcoming; the bed was comfortable, although we didn't care for the feather pillows. The woman at the front desk was slightly condescending based, i'm sure, on our appearance (we didn't get fully dressed until we got ready to leave the hotel for the evening); also, the room was a little smaller than we expected for the price-not at lot of space to move around.
Excellent location. Small, well appointed hotel with a pleasant, helpful staff.
The location was great! The staff was very friendly and helpful. My room was very clean and comfortable.
Ambience and location
Room was great!!! Quiet and relaxing atmosphere!!! Love that this hotel is close to the Fashion Mall and many great restraunts!!!
Bed and pillows were comfortable. $10 charge for WiFi. Room had only one serving of coffee.
My priority with picking a hotel is cleanliness, and this hotel delivered. It also has a great location, and it feels great to be able to walk to the mall and restaurants after being on the road all day. That the wifi is not free.
Staff was very frindly and helpful, close to shopping and good food we stayed 7 floors above the pool and the chlorine smell was very bad. And the pic. and wording did not go with our room.
The staff was extremely friendly and helpful. The hotel and room are very clean. The mall is connected to the hotel which is a very convenient bonus. We did order room service and the food was very good. The exercise equipment is a little outdated and not functioning well. Several of the treadmills' computer panel would not respond. The breakfast was good not great, I would like a few more options but it was good with good fresh fruit, oatmeal, cereals, eggs, etc.
There was not available seating for the breakfast and we waited on food. We ended up leaving and going to a restaurant.
The location to where we needed was great. The shower curtain was not long enough so water would be all over the floor.
The hotel is in a great location off of the interstate. The room, hallways, and lobby were clean and decorated tastefully in a modern style. The pool water was warm! What a nice surprise! Breakfast was about what you expect at this star level. During our visit the spa/hot tub was unavailable due to repairs.
Quite No out door seating for smokers
Very Clean and friendly staff! My mirror on my car was pushed up and I had two small scratches. But I do not believe that it was the fault of the hotel.
Just how nice everything was. Yea it wasn't free. Ha ha.
Great location! The check in clerk was rude and not accommodating at all. We needed sheets, blankets and pillows and we're told if we wanted them come and get them. Traveling with a small child and having to wake them to go gets these items was rediculous.
Breakfast was very weak.
I have stayed at this hotel a few times. I love that it puts me near Indy without the Indy prices. And Greenwood has much to offer these days, you don't even need to go to Indy. Clean, friendly, pool, and free breakfast. What more could you ask for
I love the staff at this hotel. They were very friendly and eager to help with anything I needed.
Staff was very accommodating. We needed additional supplies for our room and they didn't have any issues providing them Slight mold issue in the bathroom especially in the tub/shower
Big room, very clean and air conditioning was great! Loved how quiet it was and the location. I wish breakfast had gone until 10. I wish they had hot chocolate
Perfect location to reach our event in downtown Indianapolis.
Hotel was clean and comfortable. Only 1 luggage cart.
The rooms were spacious, with very nice decor. The bed was very comfortable, and the linens were very nice also. The staff was excellent. The location of the hotel was perfect for our destination choices. The hotel in general was very clean. The pool was difficult to get out of. One set of ladders only had 2 steps and the other set was in the deep end and had 3 steps but still was hard to get out of the pool.
Polite helpful + friendly staff. Transport allways available,taxi or shuttle bus.
Checked in late. They didn't have a room for me so they put me in a room with a leak in the ceiling, one they wouldn't normally give out. How did this happen that I reserve a room and pay in advance and they don't save a decent room for me? They did take money off the price because of this but this was not acceptable.
room cleaning staff
The Chef and wait staff in the restaurant/lounge were outstanding. The Chef especially is a real treasure. The evening desk clerk was excellent also. No special problems.
My stay was all business so did not have time for much else, but the beds were very comfortable.
Clean and classy. Nothing
Staff were real nice and they had complementary muffins/Danishes for breakfast Room smelled like smoke even though I sprayed air freshener. More water came out of the shower spout than came out of the shower head
assuming it was a cleaning powder, it was all over everything, including the TV remote..
Convenient location as a stop-over on a week long motorcycle trip. Restaurants near by. Clean rooms and low price.
The price & closeness to Indy airport Row of rooms face Interstate 65.
Cleanliness marginal. I found a lot of human hair in my bedding. Neighbors kept a barking dog, I had to call the front desk three times before getting moved to a new room at 4am. Did not sleep at all.
Our room was very spacious and the hotel was in a great location (close to shops, restaurants, etc). The beds were comfortable and everything was squeaky clean! This hotel was a bit expensive (but was nice) and there wasn't a shuttle to and from the airport. The cab fare was about $30 plus tip.
The room and bathroom were very spacious and the location was great. My son left his stuffed animal there and the housekeeping staff was great! They overnighted it to us the next business day. All the staff was courteous and helpful.
Staff was very busy that weekend. Hotel seemed a bit understaffed. Not as friendly/helpful as I would have expected.
Centered in downtown, everything is within reach from this hotel. Great hotel and staff.
Very nice spacious room. It was clean and comfortable. I was charged 34 dollars to park in the connected garage, but was not told that it cost anything.
Speedy check in
The hotel was located conviently and was nice and clean. We had requested a room opposite to the trains and our room was very close to the loud trains that rolled through all night. We won't risk a nights sleep by not getting our request filled next time.
The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.
Location in downtown Indianapolis wa excellent
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com). Pool was nice, but small.
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!! We never did get the comfort beds to work but slept ok anyway!
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization dirty windows, windows can not be opened, noisy air conditioning
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice. One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
The location was great A couple of mornings, coffee in the lobby was left over from the night before
Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
i enjoyed the hotel thought it to be a little pricey but was right down town beautiful city large rooms great beds free internet parking not connected to hotel slow room service
This hotel was really lovely to stay in, the rooms were very comfortable and the staff welcoming and friendly. The breakfast was rather 'disposable' - no real cutlery or plates, but this was a minor complaint. The food was great and included in the room price.
It is right in the center, very easy access,
Location Had no hot water but they are refunding our stay. Things happen not the end of the world. Would stay there again.
Location was great
The location was fantastic, right in the centre of indianapolis, and right next to Centre Circle. The business room was terrific for accessing webmail.
The friendliness and helpfulness of the staff, clean cozy room, valet parking was convenient. No, other than I wish I could have stayed longer!