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Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
perfect location for very early flight next morning
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
the bed was really comfortable none
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
Nothing The room was very small The shower was very small Nothing was good about this place
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
Please write at least 15 words
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
For a stately home it had a homely atmosphere.
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
the attention given by check-in staff and the comfort of the rooms,good food none
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
Ran out of things at breakfast time
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
Excellent location by the airport, nice and professional personnel, professional services, clean
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
Location location location Nothing bad
No stairs Noise from closing of doors during night.
The room that I had was too warm and I was unable to cool it without increasing the traffic noise from the busy road outside. Plumbing noises were all I needed for an early morning call and that was with ear plugs in situ! The mattress offered had broken spring metal hanging out of it and the cover was ripped The breakfast menu had two types of sausage offered and I asked for the Cumberland sausage, the three that I was offered in no way resembled the said sausage at all.
ample parking beds very hard, room dated and tatty, bathroom grout and silocone was black in places
The fact I booked and paid for 3 twin rooms at the same time, one for us, one for my parents, one for my son. It was our treat for my parents as it was my son's graduation. 3 times my father was told that his room had not been paid for and was asked how he was going to pay.
As a single female traveller, I would have preferred not to be on the ground floor.
use of the leisure facilities
I liked the main part of the hotel,, restaurant, pool etc The staff could not get the so-called central heating to work. It looked more like an air conditioner. There was a moveable electric radiator, but they are dangerous to use at night
Everything was bad, rooms dirty, rooms to hot, room service poor, staff unhelpful and miserable looking, no vegitarian dishes, harldly any drink at the bar.
Hotel with everything, restaurant, bar, gym, pool and comfy room Shame that the WiFi is not free. I think all hotels should provide this now for free.
Was for work - not pleasure!! Meal in the Thistle restaurant was nice Very shabby and dated - could do with a face lift
The fact that the children could have their breakfast in their room with a tiny service charge.The bed was very comfortable That we were only there for one night!
the location is superb with lovely grounds backing onto a park and a wealth of ancient roman remains. The hotel buiding itself is a wonderful example of Georgian architecture. The cuisine is excellent but expensive. a party consisting of a high number of young children that monopolised the bar and lounge areas.
Excellent family atmousphere, good caring professionalism of staff, high quality dining and clean, well desigbed rooms Nothing at all
The staff are extremely nice, and the hotel is in a beautiful setting. We got upgraded as it was our honeymoon. Dinner in the restaurant was very delicious, but it was a bit expensive for the relatively small portions, and the music was a bit out of place/loud.
staff were friendly, nice breakfast. food and drink are very over priced (roughly £30 for a main). Small portions, and cold! i stayed in one of the best rooms in the hotel, and the bedspread was heavily soiled. tv stations not all working. as people are eating their expensive dinners, the hotel wedding co-ordinator likes to show prospective clients around the restaurant (pointing and standing next to tables discussing wedding plans). hotel was over priced by far. I have stayed in better, with bigger bedrooms for far cheaper! will not use again!
Hotel staff very friendly, room very clean and comfortable
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
chack in took too long
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
Lovely room, excellent value for money
Nicely decorated reception area and room. The location isn't great for central Luton.
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
excellent location,during a cold spell in St. Albans the hotel provided a nice warm and pleasant oasis.. sant nothing
Location. Breakfast was cold, teapot poured everywhere but in the tea cup.In the room there was not a welllit mirror for applying make up, not even the bath room mirror was well lit.
It was everything we had hoped for - excellent location and an interesting historical building. Good breakfast and comfortable night.
Hotel is central and close to amenities.
Staff were good and the room was well prepared
Well equipped comfortable room. Cosy bar. Good breakfast with rapid service. Friendly and helpful staff. Clean and tidy throughout. Get there early to find a parking space (they do have an overflow car park along the road so there's always somewhere to put the car).
I didn't feel rooms were that clean and quality of furnishings were poor. Car Parking was also a pain!
Although there was a notice advising that the water inthe shower tap was very hot, we were unable to control the heat of the shower, as no cold water came from the tap!
Location, cleanliness, newly refurbished
In center and easy to come to.
it was crap couldn't adjust heating, couldn't breathe.
Found the place 2 b spotless and the 2 staff members on desk the 2 guys were very helpful and polite and know how 2 do there jobs. Justb when booking on line the money taken out off card straight away prefer just 2 book with card and pay on arrival because my card is in euros and occured some stupid charges on exchange rates and so on.
Ther was no smokin in the rooms that was the only down fall. I think there should be smoking rooms available and also I asked for a room with window and the windows didnt open got vry warm in the room.
For one night stay it was good, very clean
Checking in speed very good, location very close to restaurants and train station. I think the rooms need a shelf or small table, and the air conditioning when its sub zero outside should be turned off.
Clean, friendly staff, basic but all that was required was there, good value for money Bathroom light didn't work, orange walls, small, small bed, only one pillow each.
Welcoming staff.Cooperative and eager to help.Clean environment. No wardrobe and no bedside table or desk for using stationery.No tea making facility in room.
funny because it seemed to be at legoland a small room with no desk and a tub as big as that of a plane easyjet. do not walk near the airport. luton town is a terrible, if you can fly to Gatwick or Heathrow
Staff was excellent, and her assistance: hiring taxi, quick process for check-in. I also liker having drinks and snacks in the lobby. It took me a long time to figure out how to set the alarm clock, and even so I couldn't set at the time I wanted. No soap/shower gel in bathroom (it was over)
Price The sheets in the bed appeared not to have been changed. I slept on top of the comforter.
Clean sheets and comfortable bed. Pleasant and friendly check-in person. Asked for quiet room but were given one on main road and next to a noisy couple despite the hotel not seeming to be occupied by many guests on the night. Difficult to find hotel due to no name on the building. Dirty carpets in room. Electronic safe advertised but not in working order. Walls very thin, could hear every noise from next room, and I mean every noise! Wake up early call requested but not received. Stains on room ceiling. Noisy late music from downstairs bar until late. Pictures of hotel on internet very misleading. They flattered the actual condition of the hotel.
Really big room, bath in the bathroom, not a shower as you usually get. close to the airport, you can get a taxi for 5 pounds. Noisy at night not because of the train or planes but because of other customers coming back late at night at taking showers at 1-2am, extreamly noisy plumming
The staff was very kind, and helpful! The rooms were comfortable. During our stay the hotl was under reconstruction, the workers were a little noisy. The breakfast serving was clumsy.
There was adequate parking next to the hotel. The room was ready on arrival. Staff friendly and helpful. Nice room. Breakfast was good. Our room was directly above the bar and on the night of our stay there was a DJ and disco. The noise was loud and the base made the floor vibrate, however, although it did not prevent us from sleeping because we were really tired I feel that other guests would find this a problem.
Good breakfast, room clean but lacking in maintenance - see below. The most uncomfortable bed I have ever slept in - the base had plywood screwed to it for support, the matress should have been skipped years ago. Shower/toilet floor tiles loose and cracked. tv picture very poor.
The breakfast was OK Very Noisy, road traffic, trains, banging doors from the bar below. Restaraunt not open for dinner due to refurbishment, which it badly needs.
Staff were helpful - if somewhat disorganised. The location of the hotel (between the railway line and a main road) made it extremely noisy. The rooms and corridors were smelly. The hotel seemed to be in the midst of refurbishing some function rooms - the bedrooms also badly need to be updated, decorated and recarpeted.
The hotel was clean and central to Luton. We used it purely for "a bed for the night" before going to the airport in the morning. The rooms were simple but had all we needed, bed, shower and TV. The hotel is noisy, both through loud music in the bar and the traffic outside (only single glazed windows I think!). However you do get what you pay for and what can you really expect for £40l! If you want a luxury hotel don't stay here, but if you looking for a cheap and cheerful hotel then this is as good as any.
As commented. Bad description of location
The room was clean and spacious with tea & Coffee facilities. Normal check- out time is 11 A.M. but they allowed us in our room until 12.15 (reluctantly) and provided storage for our cases until we departed for the airport in the evening. There was loud noise from the Bar on Saturday Night but Sunday Night was fine. Last breakfast is served at 9.00 am., which is a little early for people on a leisure break. My sister asked reception if she could buy some milk (we had run out in the room) and was told to go up town, they could not give her any. Perhaps they didn't have any.
Comfortable bed and a good shower facility Too many stairs, no lift and quite narrow. Not the best if you have anything other than a handbag. No place to plug in a laptop with ease.
all the staff were extremely helpfull none
Location was good, central but quiet. Superb English breakfast included. If you remember Faulty Towers - this is it. Bathroom was very rudimentary - but lots of hot water.
Good cooked breakfast Room very small though adequate. Generally staff helpful and friendly apart from Breakfast server - a little surly and unfriendly.
It was convenient for the centre of town and so there were plenty of restaurants within walking distance. I did not feel that the hotel was value for money, £75 for a double room did not include breakfast.
The staff were friendly and efficient. The hotel was in a very convenient location. The bed could have been more comfortable.
the staff were very helpful, the room was kept beautifully the surroundings where peaceful
The location and a nice staff. Nothing
We were there just 1 night and spent very little time in the hotel, however it was clean, comfortable and good value, the breakfast was really enjoyable
Very friendly staff, good food in bar & restaurant, beautiful view from room, short walk to centre of town. Traditional older-style UK hotel, in a residential neighbourhood. No elevator, our room was up two flights of narrow stairs. Bathroom extremely small. Single pane windows made nearby train a little noisy.
We were upgraded when checking in & the room was lovely. Clean, comfortable & spacious. Breakfast was good too. Staff very helpful. No, very happy on all counts.
The location,beside the main railway line, a busy main road and on route to the hospital.very noisy room did not have air conditioning despite hotel being advertised with it, tried to sleep with windows open, bad mistake, too noisy. Room where we had breakfast not air conditioned either. Very uncomfortable stay
The bed was crap, and licking shower. Verry big noise from house keeping staf during day
I found it a very comfortable hotel all the staff were very helpfull and the overall standard was excellent. I think the decor in the Main Lounge was a little bit dated. Could do with a renovation
Restaurant food was excellent Requested twin beds and ended up with a double
The room was nice and the bed very comfortable, the breakfast very good. It was a good idea to stop here for one night after arriving at Luton airport late in the evening and the day after taking the train to London. No complains.
Intimate atmosphere. The stairs! The carpark!
Had to cancel due to a medical emergency, and the staff was very kind and efficient. I would recommend the hotel to others.
Staff, food bed creaked although new. manager was going to fix this.
Good breakfast and very clean rooms. No staff at reception on arrival - had to call main number for attention. Tiny bathroom.
Room is spacious and bed is comfortable Stairway and hallway are too narrow to walk through with luggages
Bery fast check in /checknout, very friendly, nice rooms but not big
Staff are extremely friendly and helpful. Very stylish & comfortable Location. Very limited of on-site parking. Bedroom too small. Breakfast service very slow - frustrating for business users.
we arrived after midnight staff was very helpful and nice. the room was small but very cozy shower door didnt close properly which caused flood in the bathroom, but because of late hour didnt complain
good but too small room.there was no place to turn around in the room.the drininking water was charged 2.50 pounds a 350 or 500 ML bottle. this is the most expensive water I ever had in my life. there was no place to keep your clothes and no writing table. it was not worth for 123 pounds a night. one night stay it is ok but 4 or 5 night stay it is not a place recomended. The front office staff was extremly very good and they make you feel at home. the English breakfast was excellant. my best wishes to front office staff Virginia and Michel.
Nice interior, good atmosphere the room was a bit cold, but that might be due to the start of winter and heating not yet adapted to the colder temperature?
Good service, clean rooms
Staff very polite and helpful. Noting special to mention concerning the hotel. The room is very small. Definitely not a four star hotel!
It is a smart, new & well furnished hotel. The tv only had one channel & it was over 24hours before this was corrected.Also, and more seriously, because of alledged wiring problems the lights in the bathroom did not go out unless the "power card" was removed from the wall. This than meant all power to the room was switched off, including the air conditioning. I also advised reception on check out that this fault, which I understand is also in other rooms, could be a fire risk. Not good! There were also problems at breakfast with regards to quantity & quality of food as well as service.
The staff were friendly, the room was nice and there were some nice touches. When ordering dinner my starter failed to arrive with everone elses I was then informed that they had run out ! by the time I was told my party had finished theirs. When trying to order wine everything I chose was not available. One of my reasons for picking this hotel was to look at its suitability for hosting future conferences which I organise on a regular basis. Based on my experience I don't feel at present that I would be able to recommend that we use the hotel.
no room service no wireless internet in room only braoadband no telephone in room and the kettle didnt work properly
Hotel was quiet during our stay. Room was comfortable and spotless.
Restaurant was cheap and cheerful Not very clean
Hotel's new, so looked great.