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Ffriendliness of staff and nic eposition on Harrow on the Hill It was fine
Price and quality of room Had to phone to get in and being told we were too late for cooked breakfast when we arrived 20' before 'last orders'
The room and en-suite were clean. Room very small - Couldn't walk round the double bed
Nice airy room (hot - but they did provide a fan) very clean room. Fruit, water, biscuits as well as tea and coffee in the room. Requested non-smoking room and that is what we got. Excellent continental breakfast.
Nice manager who moved us to a triple room from 2 doubles as we were a party of 3 not 4 saving us money. the online reservation didnt allow us to enter 3 persons for 2 rooms. The rooms were stocked with candy bars and cookies, fruit juice, coffe/tea all complimentary and rooms were warm. The restaurant served excellent food - we had our dinner there and every course was good. We felt the breakfast was a bit of a let down after the excellent food served in the restaurant. It is a buffet but the croissants were cold and tasted like they came from a big supermarket bag. Coffee was not a nice perc coffee - tasted like instant. Small changes could have made a big difference here.
Clean, silent, comfortable Difficult to get in the hotel, doors were locked, nobody answered the door bell, phone number taped on the door did not answer. The lady in the breakfast would not help ordering the taxe, but asked me to call myself.
Good apart from the lack of parking space which was an essential element in the booking
reasonable size room with complimentary hot drinks and biscuits, clean and comfortable, sky tv and good continental breakfast restaurant is expensive but pub with food round the corner
the hotel was excellent the accommodation was excellent and the staff were suberb. the veiw over london was fantastic.
The views from the hotel room. Walls were a bit thin. Could here alot what was going on outside in the halls and surrounding rooms.
Nothing. Seriously could not think of a benefit if you paid me to do it. Not just dirty but absolutely FILTHY. I am a man, I have served in the army. I am not squeamish about some dirt but this was vile. I think there were not cockroaches because even they decided it was too much for them. The guys were so rude its indescribable. I lack the words. On top of it he just lay on a very thick Indian/Pakistani accent and pretended to speak less and less English as soon as we tried to complain whereas his accent and language level was fine at the start of the conversation. We booked a double ensuite and they tried to give us a twin with a shared bathroom. They "explained" it was the last room and we could take it or leave it (this is at 2am). We refused, got up and left and when all the hotels in the area were booked out because of the Munich airport shutting down we chose to drive 3 hours back to Nottingham directly instead of the sleep in London, walk around and travel in the morning as we had planned.