Harrow Hotels

The friendly staff at the reception desk

Family room (adjoining room) all I wanted was a double room

The hotel was convenient to the event we were visiting (Patchetts equestrian Centre). I was impressed with the comfort of the beds!breakfast was excellent and the bar was good. My husband visited the pool area and found it good

Ok. This is not about us, but what we witnessed and overheard whilst checking in. Another customer was complaining about a charge on his room, when he had not bought anything. It was explained that this was in case he used something like room service etc or made any charges on his room. The customer did not understand, and I am afraid that the male receptionist argued with him and it got very heated. Please remind whomever it was that the customer is always right and just say I am sorry. The charge was taken off but the customer was very upset and quite rightly. We were also charged but our female receptionist explained it well......

staff were always approachable if we required any assistance we also liked the flexability of allowing ourselves in and out of our accomodation

Clean, cozy, comfortable and convinient. Good for those, who want to save money and sleep in cleen, warm bed.

that i got an upgrade as there was a problem with room i was to have in first place...

the first room the cistern had a overflow problem.... the other room curtains and valance was tatty and shower head had lime scale, also had to use fore escape to re enter as there was a do in the hall.

The staff are incredibly helpful and can;t do enough to ensure you enjoy your stay!

Bed was a little bit hard, but no bed is ever quite like home is it?!!

The private car park was excellent, the staff were lovely and the free wifi was a bonus, breakfast was lovely

Rooms were very small, they were tired and needed redecorating

The staff were helpful. We booked 3 rooms in total. One was to dirty with a bust lock and they were helpful to move us.

The cleanliness is very much below standards. Soap scum and hairs in the shower. Intermittent warm water. Reading the other reviews don't make it sound as bad as it actually us. It did depend on your room though. 1 of the rooms was ok just very dated. The others were horrible. Didn't sleep much!!!

The italian restaurant and its staff on the ground floor is really interesting and a lot of fun :) Guinness on tap in the bar

No heating No shower gel Unattentive and not very nice staff Loud, noisy neighbors Construction undergoing right under my window Poor quality furnishing No free Wi-Fi Subpar breakfast Smoking area is right at the entrance

The bathrooms are clean

They are not near the airport, there is no shuttle to the hotel. The beds feel like bed springs, the pillows are flat. The staff is on the rude side. The WiFi is not free. The cleaning staff knocks on the door repeatedly although the do not disturb sign is on the door. They do not have wash clothes.

The staff were useless. They just want you to pay and leave.

The staff was very helpful and polite. The location is very convenient and close to Ealing Broadway metro station.

The cleanliness could be improved.

Relatively clean

I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?

close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom

had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets

Was initially charged for two rooms rather than the one room as requested. Call centre seemed clueless. Cost of one room refunded, and then told that a further £10 was payable for the room we had retained - with no explanation.

Very clean and modern rooms

Convenience to Heathrow. Nice restaurant. Well decorated. Quiet!

Had called ahead for 2 beds and the room was not ready at 9:00 pm arrival. Separated beds moved around too much! Only one set of towels were provided, had to request additional set.

Spacious room by London standards. Very comfortable. Easy access to underground and rail.

Expensive restaurant.

The rooms are quite spacious and always kept clean.

Most of the dislikes were my personal ones: the tube was not working but the city provided assistance to bus; late nights seemed pretty lonely and quiet for an arena area--no sports bars or late night shops Oh,

I liked the friendliness and efficiency of all staff, the cleanlines of my room and the genel ambience.

My son Richard Zanetti also stayed at Premier Watford on night of 13/11/10. It was booked in my name so he would not get feedback form. He commented that the bedding smelt of cigarette smoke.

Excellent staff attitude, hotel clean and services available if required compares very favourably with our previous bad experience at Hilton ( Nottingham)

The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email.

There was nothing I didn't like.

Location

The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.

I enjoyed sleeping in a quiet room, also comfortable bed after long plane trip. The staff was very helpful with directions.

Entire staff was very professional . ...in fact I was recognized right away when checked in second time...room was always clean when you come back at night

I am so sorry but there was nothing that I don't like

Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful!

No bad points!

friendly, helpful staff

poor bar/restaraunt. Beds very soft/uncomfortable

Sink stopper would not rise. Removed same but staff replaced it daily w/o repair

Please write at least 15 words

Very close to tube station...

Ironing board collapsed when used, requested a replacement, never appeared. Sink sprayed water all over the bathroom when turned on Restaurant had a secret menu which you had to ask for but how could you when they kept it secret??????????

Clean room and nice view from the bar. Quick checkin

Service and breakfast was very average. Nothing special

It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves.

The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.

Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose.

Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.

It was close to Heathrow. The young men working were very positive and helpful.

It was extremely difficult to find, even the sign was not clearly visible from the small access road. We drove through junk yards and thought we were lost and just by chance saw the sign. The river is barely visible.

The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent.

Very minor point had slight problem with shower.

The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.

The location was great and Nina (staff) was very accommodating.

The rooms were small.

Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.

Very friendly staff

They did not give me the executive double room that I booed. Finally they charged me less as a normal double room

friendliness and helpfulness of staff....good clean hotel that suited my requirements...

just wanted to sleep so didnt find any...

it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable !

The only thing missing was a fridge in the room :)otherwise great

cheap, free parking.

My husband found this hotel cheap looking. Later on a condomw wrap was found under the pillow. Will never stay there again even for a cheaper fare.

it was nice and warm

this hotel was very noisy. my husband and i checked out at 09.15 as we did not have much sleep.

Great reception and help from Andreea in check in. The second floor room overlooking the M4 really was soundproofed and I didn't hear anything.

Facilities just whats needed for the overnight. Away from the "hotel strip" but still close to airport.

There is nothing not to like in this class of hotel.

All good, clean, modern, quick ride to the Airport in the morning. Great value.

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