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Simple, clean, very comfortable beds, friendly manager.
location needed should have larger flat screen tv
location advertised coffee pot in room but didn't provide coffee. advertised continental breakfast starting at 0715. went at 0730, office locked, owner not around and no coffee made. no breakfast (which turned out to be just a muffin).
No one in office---had to call a number. One piece of soap, no shampoo and no hair dryer
Clean and welcoming staff (John) The bed and pillows were not very comfortable
ABSOLUTELY NOTHING It was disgusting. The room smelled like a dirty ashtray. The room was left open because there was no one in the office to check us in. When we called the owner to say it was unacceptable he offered no refund.
It was very clean and centrally located. Too much money for a tiny room and staff was non existent.was advised wifi was available NOT..
The staff was very friendly and accommodating.
Good central location, near beach etc. Clean rooms, daily housekeeping. Porr selection at breakfast.
Great friendly staff. Convenient location. Good value for the money. Balcony was missing siding.
staff friendly and efficient swimming pool breakfast average quality
The staff was really friendly and very helpful Doors were very cheap. Had to lock my turning lick inside the door before closing. They were like a cheap, hallow bathroom door. I could kick it in if I wanted to. The halls were dirty and smelled bad. The room was livable but not for longer than one nights sleep. I would not want to hang out in that room for very long
Decent location, good value for the money. Rooms reasonably plain, but clean. Included breakfast adequate, staff was quite helpful. Hot Tub was also clean, and appeared to be well-kept. Bar appeared to be a nice little place, although didn't get to use it this trip. Out of control kids!! Probably my mistake, as the Saturday night which we checked in was the last day of Mass Feb. vacation. I guess that I didn't realize how noisy it could be; additionally, being put in a room which was in the access hall to the pool made it almost unbearable. One would have thought that the staff would have put us in an out-of-the-way room. To be fair, the staff did post people in the hall in order to keep the ruckus down to a dull roar, and Sunday night was indeed much quieter, but I can't recommend this place to anyone who wants to be assured of a quiet stay. I don't think that I'll risk another night's sleep by staying here again on my next trip to the Cape.
Guests in the hallways were awfully loud (not the hotel's fault), though I couldn't help but think the doors were too thin. Everything else about the place was great.
Pool was very dirty. Walls were greenish. We didn't go in twice
The staff, atmosphere, everything was awesome!!! Linda at the front desk, especially, was very welcoming. We will definitely be back!
Both pizza parties were out of pizza before the half hour so my family didn't get any. there were kids running up and down hall banging on my door all day/night. I called front desk they said not much they can do because there's a lot kids there. So we didn't get much sleep. Line for breakfast was 30 min long.
It's a very nice place to stay. Pools, restaurants, recreation for kids, everything in one place!! A fire alarm making noise at 1:50 and 3am
Facilities were very nice and the food at Grand Cru Wine Bar was excellent Too much room deodorizer made the room smell like a potpourri shop. Otherwise was very nice. Easy to get around from there. Nice pool and hot tub.
The pools, arcade, restaurant and more! Extra fees
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It was close to everything in town. The room was large & clean and the beds were comfortable. Breakfast was not included, but coffee & tea were.
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Exceptional customer service, especially accommodating our RV, and the indoor pool was a bonus.
Not enough outlets in the room.
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central location,near everything
Great friendly people, nice pool, decent very clean room, and they even let us in 3 hours before checkout.
very friendly staff at desk and reservation was ready. great price for location bathroom. decor is outdated although sheets were very clean and decent quality.
it was very nice and in a good location close to shopping and restaurants would have liked more towels in the room and a coffee pot a continental breckfast would have been appreciated
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The owner/operators where fantastic. The location is very good as it is centrally located on main st. The shower curtain would not hold and subsequently the floor wood get soaked. Old school small round toilet was a bit of a throwback. Also the shower was very tight as was the bathroom as a whole
The staff was above and beyond-wanting to please our family 24/7. The cottage room felt like home away from home. The bose stereo in the bedroom is a nice touch, it was playing soft music when we entered. The kids had a blast!
CBI is a very nice seaside vacation location to get some rest and relaxation. Stormy weekend and the room door kept rattling very inappropriately and we lost sleep due to it.
The place was wonderful. I think it was a little overpriced for the pre-summer season.
What an amazing family hotel. They have thought of everything. Went with our 2 year old and it was perfect. Zero entry kid friendly pool. Food service at your cabana. Games for kids.
We stayed in the mansion room which was nicely done and what I expected for the 700 a night we paid. The beach bar was nice. The grounds were nicely manicured. The staff was generally helpful. The pool by the mansion was horrible. It was very crowded and filled with screaming children and large extended families. ( parents, grand parents, kids etc). The service was almost non-existent. I expect a pool attendant who offers and prepares my set up, brings me water and offers me food and drink on a regular basis. The pool was old and needed to be redone. I would say a holiday inn quality pool. They need an adults only pool or at a minimum a pool where only mansion guests are allowed. The beach which only allows mansion guests seemed calmer. Unfortunately with low tide, the beach smelled. Also I prefer lounging by the pool. For the price we paid to stay in the mansion, I expect a higher level of service. The indoor pool room was hot and muggy. Too uncomfortable to lounge there. Other pools on property required a shuttle bus ride and were on the side with the older cheaper village rooms. There were condos on the property that are rented out as well as multi room units which may have contributed to the overcrowding at the only heated pool on site. Despite the very nicely done room, I would not stay here again. For the price I paid, I expect higher quality, more exclusive access to amenities such as the pool.
Beautiful hotel, great location. Has it's own private beach with water warm enough to swim in, even early summer! We had an issue with our room when we checked in - was given a king bed instead of two queens. The staff was very accommodating about trying to fix the problem despite the late hour if our arrival. Our room was beautiful. We had a great stay. I would definitely recommend this hotel. Had to wait a while before the crib was delivered to our room (we checked in at 10pm). I would recommend calling ahead so they can get this ready for you before you arrive.
Room smelled awful. Place was shoddy.
Nothing Room was very outdated and smelled. Bathroom was disgusting. However it was a slight step up from the first room they tried giving us that smelled like mold.
Jacuzzi in room plus huge shower with multiple shower heads for two. Booked room and stated included jacuzzi but when check in told not in room so had to upgrade & pay extra.
Location The jacuzzi in our room didn't work when we got there took them 3 hours to fix it. The tv only got one channel and was very fuzzy but they said they couldn't do anything about that and then the last night we where there we got locked out our room for over an hr because they couldn't figure out what was wrong with the door turned out to be the batteries had died in the card reader and after another 45 min all the manager said was here are your new keys have a good night bye no apologies or anything
The staff were very nice, and good location. Right on main at. The hotel was run down and needed some serious updating. The common areas were not very clean, especially the outside and lobby. The room was dusty and the carpet could have used a good cleaning. Not that big a deal. Was really quiet for Main St. The staff were really sweet. I've stayed at worst! Michelle
The staff was not friendly. They were rude, yelled at us when we called to request extra towels. We were told by front desk breakfast was until 10:30. Went down at 10:10, and breakfast was over. Apparently it ends at 10. The man was very nice and apologized. He said we were the second couple that was told 10:30. Other hotel guests came up to us and asked if the blonde at the counter was rude to us. Apparently, other guests were yelled at by her as well. The room was disgusting. Ants were climbing along the window. The bed was broken and held up by a wooden board. The furniture looked like it was from the side of the road. And we stayed in one of the more expensive suites! I was told by a local this hotel is considered a "party hotel" for the locals. They don't keep it up because the locals trash the rooms. We are a couple in our mid 30's who were looking for a romantic night away. I would not recommend this. In fact, I have traveled all over the world, and have stayed at many other spots on the cape, and this is the first time I've taken time to write a poor review. I understand things can't be perfect all of the time, but this was horrible. Dirty, very rude staff. I cannot come up with one good thing other than the man who apologized to us for breakfast. You can get something much better, in the same location. Look elsewhere! It's worth the extra $20 to stay in a spot that isn't littered with ants.
Spacious suite, relatively convenient location The decor and building layout reminiscent of funeral homes, and the smell inside the room reinforced that feeling. Things appeared old and tacky.
The floor was wet and the air conditioner was loud and smelled bad.
Not much Dirty and old. My wife yelled at me when we showed up, she wasn't happy with my selection.
This place was pretty scary. The windows of the hotel look like they haven't been washed in years. There was water damage spots and paint chipping in the rooms. There was a giant jacuzzi tub which I didn't understand the purpose of. The bed/sheets seemed clean but the rooms in general were gross.
We loved that we were overwhelmed with the scent of bleach when we opened the three room door, to the point we even had to air out the room by opening the window. This might be a negative to some people but to us it means that we didn't have to clean the tub ourselves to be sure it was clean. Front desk person in the AM was very cheerful and efficient (can't say the same about when we checked in) Luckily my husband and I could tell the difference between clean and things (such as the mirror in the bathroom and the plug in the tub) needing replacements or updates (but I'm sure it is tackled on the off season.
Not much. Room was filthy. You could see the grime built up on all the tables in room. All of the wallpaper in room and hallways is falling off. I've been coming here for over 20 years and they have never redecorated at all.
The location was perfect! We were 100' from Nantucket Sound, there's nothing like hearing the waves all night! The staff was pleasant and helpful. The pool was brisk in September, not sure if it's 'heated', but it was nice nonetheless with very little chlorine smell. There were mostly mature couples when we were there, school having already started. The bath was in need of a bit of TLC but not bad by any stretch. My husband was chatting with the owner and we were both impressed with his vision for the place. All in all it was a great stay which I have already recommended to friends. . They are NOT green! Nowhere to recycle. The front desk said housekeeping would take care of any recyclables I left behind, so hopefully they really did and didn't just pitch them!
Only thing I didn't like was you can hear thru the walls!
Location very good. Great to be on the beach! No wifi...even in lobby. No air condition!!!!
Great location. Cape Cod feel. Room was hot in evening.
Breakfast was wonderful and the colors chosen for the rooms were calming Most everything else. It was very very noisy. There was no fridge no table, a broken wicker chair. No antibacterial hand soap. The floors were beyond filthy. I went searching for a swiffer it was that bad. The outlet behind the bed is a major fire hazard as it has been damaged and had no cover and anytime someone slammed their door the light plugged their would flicker. When anyone entered the building our door would bust open unless locked and when locked would rattle loudly. The pool was ice cold. And the beach was disgusting. Literally there was not a soul on it yet the public beach was packed
Location location location! Right on rt. 28 in yarmouth makes everything in the area accessable. New cabana barcand grill at the outdoor pool was a nice touch. The beds and pillows were uncomfortable, one ice machine was out of order, the other was more often than not out of ice.
Pools are nice Sliding door to parking lot was a bit broken
I loved the pool. At this time of the year, I had it to myself quite a bit. I like that there are adult only times. Hard to get luggage from car to room unless on the parking lot side.
The breakfast cafe was fast and super good! Indoor pool / hot tub was fun after a long day and there was a bar upstairs. It was old and kind of dirty, hairs on sheets at checkin, spilled cereal on the floor that wasn't ours.
The air conditioner leaked, big puddle. The sliding back door didn't lock, so anyone could get into the room.
Great breakfasts available onsite, reasonable, and fast service, Outdoor pool bar (during daytime) has frozen drinks and great bartender, Great wait staff at breakfast. Cute evening bar looking down on indoor pool. Coffee was always available in lobby, as saw no coffee pot in our room, but better coffee in lobby than in-room anyway. There's a dunkin donut next door too. $3 off yarmouth beach pass, buy pass at front desk. $3 off per person at some restaurants for dinners--Roadhouse Cafe fantastic--in Hyannis, Room clean. Has refrigerator. AC unit in room rather loud. indoor pool would be great for laps but cord is up across middle of length cutting in half and kids playing in both sides. can do laps if wait until 11 pm when kids are out, so 10 to 11 pm, or swim sideways width of pool is possible but = short laps. Don't know about early morning. Decor somewhat aging/worn, though new tile in our bathroom and granite counter outside bath around sink/vanity.
I was here for a funeral and i was pleasantly surprised by value, staff, cleanliness, everything really, i would highly recommend it