Hazelwood Hotels

Location was good. Unclean room, poor quality food for breakfast, wifi did not work!!!

Nothing really, it was relatively clean Parking, paid 10 dollars and took 45 min to find an empty space to park, very noisy, people in the restaurant made a lot of noise and made it impossible to sleep, and started to make noise around 5 in the morning again.

The mattress and pillows were comfortable, the furniture and decor were decent, my daughter LOVED the waterfall and glass elevators (even though the elevators were truelly filthy.) It was nice having a TGI Friday's in the building. No continental breakfast, our room was HOT, the closet doors wouldn't close, the bathroom door wouldn't lock, the hotel was pretty dirty, the pool water that was supposed to be heated but was lukewarm at best and located in a freezing-cold Atrium so it was not even worth swimming in case you were so so so cold. There was no hair dryer and when we asked the stagf for one, they said they would bring one and never did. Other staff acted annoyed when asked questions. I will nt be staying there again.

The rooms were incredibly clean and the the night manger Dee, was willing to make me happy. The table leg was ready to fall off, many of the rooms had no airconditoners for heat in them, the cord to plug in my son's cell phone fell out of the wall, the outlet on the lamp got this phone connector so hot when he disconnect his phone from it he got a blister, there was no conditioner in the rooms, the beds are on wooded frames and very uncomfotable, the microwave had a faulty cord, so when you used it, the back of it sparked, and the rooms smelled like poop. After changing rooms 3 times, we finally found a room that we felt safe in and smelled acceptable.

The hotel is an long ages hotel, people looks like tires.

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room was clean; bed was uncomfortable; hallways were filled with cigarette smoke; breakfast was minimal; there was no spa/hot tub as advertised. the housekeeping staff would not make up the beds because we had left our personal pillows on the beds......

Nothing. The room was just like every other hotel room. The fact you advertised on-site spa services that was our main reason for booking, only to find after checking in that they haven't offered spa services in over a year! Not to mention the dance nationals event going on at the hotel and the dozens of little kids crowding the hot tub so that we couldn't even enjoy that much of our stay. The staffs solution was to buy us dinner of which we still had to pay for our 2 drinks and desserts and they couldn't even get that part right and had to be remade. Highly disappointed in the hotel and your outdated information that you boast.

The Room was large and the beds were comfortable. The bathroom was also updated. The complimentary breakfast was awesome! The curtains look liked they had blood splatter on them from a crime screen. The carpet was extremely gross. The furniture had holes and was old and not appealing. Didn't like the amount of children in the pool past 9:30 pm. Made it uncomfortable so the group of adults didn't swim. I checked in in the morning online, received a text message stating my room would be ready at 3:00 pm. Checked in at 3:30 to be told I no longer had a room. Then the front desk charged me for the room twice! I kept showing him my text message stating I had a room and he insisted I didn't. The front desk the following morning said they fixed it, but I have yet to see a refund on my card.

Nothing. It was filthy. So so very dirty. Carpets were filthy. Disgusting place. Never want to book this room again!!

Nothing The hotel didn't accept my reservation and i was charge for it.

Considering that it was a place advertised as long stay I did expect a cup or glass to drink from as well as a washcloth and bath soap. The rugs were NOT clean.