Hazelwood Hotels

Great staff, property well maintained and welcoming, and the room was very comfortable.

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The bed was comfortable

The pool was out of order the staff was grumpy they didn't clean our room

The staff was great! Very friendly.

The room was just gross. There were brown water stains across the whole ceiling and down the wall onto the lamp shade. The sight of it all makes it feel like a hourly motel.

Vending machine

Carpet was dirty and hallway smelled like smoke.

My room was enormous with a walk-in closet.The room was much better than I expected.The staff were very respectful and kind.It was raining the day I left and one of the staff put his rain gear on an put my luggage in my car and offered to valet me

The continental breakfast was not too appetizing, but pretty typical for a continental breakfast. The Hallway had stains on the floor and looked dingy.

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Not a lot.

The staff was very rude & unprofessional, they did NOT reserve the room I booked a week in advance so my son had to sleep on a pallet on the floor because the room they gave us only had one bed. Overall, I would highly recommend anyone DO NOT STAY HERE!

Rooms were nice

None of the restaurants were serving good during a storm. They wouldn't provide food to me but took care of their other guests that were staying in a business conference group.

This is a great place to stay. We biked the Katy Trail so the location was especially convenient.

This was our 4th time making our annual trip to St Charles and this trip was just average. We arived at 2:00 pm and the room was not available, which was ok. They told us it would be 20-30 minutes, but that turned into an hour. Unfortunately, the room was a handicapped room and the girlfriend likes to take baths. I wish we were told this ahead of time before we got to the room and crashed for a nap. The breakfast area seemed disorganized this time too. Maybe because the waffle making and toaster are in the middle of the line which creates a bottleneck. We will still go to the hotel again because of the location to downtown and the rooms are clean.

Proximity to airport

Nothing

Location was good, but that's it

There was makeup all over the pillow cases and it took multiple calls and two hours to get new cases (proving that they had not been washed), and the breakfast was really low quality.

The proximity to the airport and parking on site are the big pluses. There is a nice Indian restaurant on the top floor of the adjoining property.

The place is a little worn and the rooms are basic. If you are just looking for a place close to the airport at a reasonable cost, this is a good option. If you are concerned with the decor and upscale amenities you should look elsewhere.

The family enjoyed the convenient location, clean comfortable rooms, friendly staff, hearty breakfast and pool. Would stay here again.

Super friendly staff, good selection at breakfast (well staffed and refilled breakfast area which hasn't always been our experience with free breakfasts) and convenient location, near dining, shopping and attractions. Easy interstate access too. Only drawback was a chilly swimming pool but that didn't stop our children. Will definitely stay here again if we are in the area.

Smelly room. Poor quality mattress pillow etc. Will not go there again.

The mattress and pillows were comfortable, the furniture and decor were decent, my daughter LOVED the waterfall and glass elevators (even though the elevators were truelly filthy.) It was nice having a TGI Friday's in the building.

No continental breakfast, our room was HOT, the closet doors wouldn't close, the bathroom door wouldn't lock, the hotel was pretty dirty, the pool water that was supposed to be heated but was lukewarm at best and located in a freezing-cold Atrium so it was not even worth swimming in case you were so so so cold. There was no hair dryer and when we asked the stagf for one, they said they would bring one and never did. Other staff acted annoyed when asked questions. I will nt be staying there again.

Nothing really, it was relatively clean

Parking, paid 10 dollars and took 45 min to find an empty space to park, very noisy, people in the restaurant made a lot of noise and made it impossible to sleep, and started to make noise around 5 in the morning again.

Young lady by the name of Jade was very kind. allowed us an early check in due to some unfortunate circumstances.. We had been in a car wreck, and in town for a funeral. Followed up with a fruit plate and sympathy note! We were impressed with the effort and the empathy she showed. All staff were very friendly and helpful. Dan Lloyd

Pool was closed on a Sunday. Things happen I suppose.

We booked a room for our daughter's birthday. The rooms were clean and spacious. The staff was friendly. They offer free happy hour and breakfast. It was a great deal.

Price

Bugs in the bathroom

The staff. Everyone was so warm & friendly, one would think they were in the south.

The bed was way too soft. Our backs were hurting from the too soft mattresses.

Nothing. The room was just like every other hotel room.

The fact you advertised on-site spa services that was our main reason for booking, only to find after checking in that they haven't offered spa services in over a year! Not to mention the dance nationals event going on at the hotel and the dozens of little kids crowding the hot tub so that we couldn't even enjoy that much of our stay. The staffs solution was to buy us dinner of which we still had to pay for our 2 drinks and desserts and they couldn't even get that part right and had to be remade. Highly disappointed in the hotel and your outdated information that you boast.

The Room was large and the beds were comfortable. The bathroom was also updated. The complimentary breakfast was awesome!

The curtains look liked they had blood splatter on them from a crime screen. The carpet was extremely gross. The furniture had holes and was old and not appealing. Didn't like the amount of children in the pool past 9:30 pm. Made it uncomfortable so the group of adults didn't swim. I checked in in the morning online, received a text message stating my room would be ready at 3:00 pm. Checked in at 3:30 to be told I no longer had a room. Then the front desk charged me for the room twice! I kept showing him my text message stating I had a room and he insisted I didn't. The front desk the following morning said they fixed it, but I have yet to see a refund on my card.

Close at the airport connection via shuttle service. The gym services it purposes.

No possibility to eat/dine properly, only fastfood possibilities closeby. Unfriendly reception staff.

excellent

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WOW! The staff was great, the room was so clean that after I spilled on the carpet only the spill was picked up! No other stains or dirty spots were on the carpet! They actually clean their carpet!

It is a bit hart to find, but after making reservations I was contacted and received excellent directions via email.

Nice clean pool too!

NOTHING

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Nothing.

Room not clean. Looked like there had been a wild party. Bad location. Very dangerous. Do not use this motel

Room was clean. Could park outside door to room.

Receptionist was not professional and did not make feel glad you were doing business at this hotel. People loitering around, make me feel a little frightened to stay there because I would be coming back to my room after dark. No coffee in room in morning.

The front desk staff was so rude to me that I actually changed my reservation and found another place to stay. This ending up costing me a few hundred dollars more, but there was no way I was staying there. I was actually worried for the safety of my things while I was away from the hotel. My advice to the Red Roof Inn is to take a closer look at who they hire. People may forgive a less then stellar room, but they won't forgive being treated badly.

Price. Location.

Trash in the corridors smelled like it had been there for weeks. Noisy neighbors. Stained bed sheets. Kitchen was warped in from the early 90's. I mistakenly looked under the bed. They don't clean under the bed. EVER.

We had a hockey team stay. The pool was great and we also stayed in the breakfast area all evening talking with parents and kids playing games. Also, large enough to order pizzas for all. Staff very friendly and help with pizza recommendations.

The room not worth the money. Very disappointed.

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Wonderful location, easily assessable. Later checkout time great to avoid traffic problems

Weekend price. Clean, comfortable room. Really good breakfast.

Nothing. It was filthy.

So so very dirty. Carpets were filthy. Disgusting place. Never want to book this room again!!

Very friendly staff. Comfortable bed.

The carpet was dirty with huge stains. The bathroom had mold in the shower. The trim around the tub was loose and coming off. The bathroom floor was dirty. The smell in the hallways and reception was over powering and horrible.

Roominess of the room.

Don't offer continental breakfast. The cable was not basic enough. Didn't include all local channels.

I like the flat screen tv's and microwave and refrigerators

the only thing that was not ok one of lights in room didn't work and there was a couple holes in the sheets. Other than that it was perfect.

I loved the room! Very clean and fresh. I enjoyed the staff, they were very welcoming and engaging. I recommend every/anyone to give this place a shot, because my stay was sadly not as long but it was well worth it for the time i was there!

I was a little upsetting not to have an indoor pool or jacuzzi, after a nice work out.

The hotel staff was very friendly and helpful. One of the best hotels I have stayed at--this is due to the amazing staff.

I used Hotel. Com to book the original trip I had to extend my stay was charged 20% more by hotel.Com than the hotel. Last time I use them.

Beds were horrible