Hazelwood Hotels

Location was good. Unclean room, poor quality food for breakfast, wifi did not work!!!

Nothing really, it was relatively clean Parking, paid 10 dollars and took 45 min to find an empty space to park, very noisy, people in the restaurant made a lot of noise and made it impossible to sleep, and started to make noise around 5 in the morning again.

The mattress and pillows were comfortable, the furniture and decor were decent, my daughter LOVED the waterfall and glass elevators (even though the elevators were truelly filthy.) It was nice having a TGI Friday's in the building. No continental breakfast, our room was HOT, the closet doors wouldn't close, the bathroom door wouldn't lock, the hotel was pretty dirty, the pool water that was supposed to be heated but was lukewarm at best and located in a freezing-cold Atrium so it was not even worth swimming in case you were so so so cold. There was no hair dryer and when we asked the stagf for one, they said they would bring one and never did. Other staff acted annoyed when asked questions. I will nt be staying there again.

The house keeper stole money from hotel room. Security did not care nor make an effort to help! Horrible!

The hotel is under renovations, and the lobby looked really nice as that was the only finished part! Found razor blades behind the nightstand. There was blood on the bathroom floor. Plug prongs were ripped out and stuck in the electrical sockets. They say non-smoking but it smelled like a 50 year old smokers house! I am happy they are doing renovations as this place is terrible. Just please don't give out the bad rooms or at least close when you are renovating.

The rooms were incredibly clean and the the night manger Dee, was willing to make me happy. The table leg was ready to fall off, many of the rooms had no airconditoners for heat in them, the cord to plug in my son's cell phone fell out of the wall, the outlet on the lamp got this phone connector so hot when he disconnect his phone from it he got a blister, there was no conditioner in the rooms, the beds are on wooded frames and very uncomfotable, the microwave had a faulty cord, so when you used it, the back of it sparked, and the rooms smelled like poop. After changing rooms 3 times, we finally found a room that we felt safe in and smelled acceptable.

Good breakfast The pool was freezing cold. It was cold to even sit in there, reported it to front desk and was told that happens in the winter.

The location to the event that I was attending was great. Needed something near the airport, very convenient. Wasn't expecting much and got that. I liked the fact that it had a kitchen but was not at all equipped, no toaster, not a single pan or dish. Bed was clean but the floors where dirty and sticky. Not sure I could recommend and probably wouldn't stay again.

Hotel odor and cleanliness., customer service. Smoke every where, trash bag in the hall way and stair way, people smoked weed entire floor. The smell got into the room for entire stay

Nothing. The room was just like every other hotel room. The fact you advertised on-site spa services that was our main reason for booking, only to find after checking in that they haven't offered spa services in over a year! Not to mention the dance nationals event going on at the hotel and the dozens of little kids crowding the hot tub so that we couldn't even enjoy that much of our stay. The staffs solution was to buy us dinner of which we still had to pay for our 2 drinks and desserts and they couldn't even get that part right and had to be remade. Highly disappointed in the hotel and your outdated information that you boast.

The Room was large and the beds were comfortable. The bathroom was also updated. The complimentary breakfast was awesome! The curtains look liked they had blood splatter on them from a crime screen. The carpet was extremely gross. The furniture had holes and was old and not appealing. Didn't like the amount of children in the pool past 9:30 pm. Made it uncomfortable so the group of adults didn't swim. I checked in in the morning online, received a text message stating my room would be ready at 3:00 pm. Checked in at 3:30 to be told I no longer had a room. Then the front desk charged me for the room twice! I kept showing him my text message stating I had a room and he insisted I didn't. The front desk the following morning said they fixed it, but I have yet to see a refund on my card.