Pros: Car was, reliable and handled well. It was also clean.
Cons: I also rented from Thrifty a GPS and did they did not give me an adequate way to set the GPS in the car while I drove. I literally had to drive and hold it.
Nov 5 2015
Room for improvement but a value overall.
Pros: Easy check-in and check-out. Price is right.
Cons: Had garbage from the previous driver(s). Smelled like smoke.
Feb 8 2017
Pros: car worked
assistant who received the car Michael friendly polite service
Cons: counter service indifferent
Return station far from airport
Oct 12 2015
Smoke-free car smelled like smoke
Pros: Pick up and drop off your very quick
Cons: Relatively high mileage Camry had definitely been smoked in
Oct 21 2015
Pros: Fast service. Didn't have to wait for the shuttle at the airport. Quick trip on the shuttle to the rental lot. Fast service once there. Was on my way in a few short minutes. Upon returning the car, I was given a receipt almost immediately, and the shuttle driver was ready and waiting to take my family and me to the airport.
Oct 24 2015
Pros: Efficient friendly staff at pickup. Shuttle service to/from airport is prompt. Have had good rentals from here in past.
Cons: Picked up car after dark. Car was parked behind facility with no lighting. Inspected car with flashlight, but in the morning saw damage I had missed on bumper and another area. When I explained this issue upon returning the car, personnel did not note it or seem to care. Also Maintenance Required light came on second day of rental.
Sep 27 2016
Pros: Nice little car and good staff
Cons: Gas tank was not full.
Interior was ripped.
We exterior was scratched and scuffed.
Oct 2 2016
Pros: The staff was great to work with, both on check out and checking back in.
Cons: The car smelled like smoke and had an odor.
Oct 9 2016
Pros: The staff was professional and accommodating.
Oct 19 2016
Very friendly staff
Pros: This was a great experience all around for me. As a 75 year single woman, I was a bit nervous about the routes to take for my journey. The staff could not have been more helpful and accommodating. The car was a great fit for me, clean, comfortable and in perfect running condition. I had no worries and would use Thrifty again. It was also a pleasant surprise that the rate was lower at the desk than the one I was given online.
Cons: Airport directional markings to the Thrifty rental car location were good at first, but at the crucial spot where the road split, I was unable to see (it was night) any further directional markings to guide me to the location. I guessed and chose the wrong way and ended up driving through dark neighborhoods directed by my GPS. It was a relief to finally arrive at the Thrifty agency which is actually quite close to the airport. I drove around for about 20 minutes trying to locate it after a long day's drive. .
Pros: Car was newer, clear and what I had signed up for when I made the reservation. Value was best of all the searches made for the area
Cons: counter personnel were not very personable, very little direction when dropping off as to where to park the car.
Feb 10 2017
Great service from Dollar, I should have gotten in
Pros: All was great except the fact that I should have purchased additional insurance from kayak for $9 instead of the $27 they charged at the counter.
Oct 15 2015
What a joke!
Pros: Absolutely nothing!
Cons: I arrived at St Louis on Oct, 10th @ 10:30 pm waiting for a dollar shuttle van to pick me up. No Dollar shuttle in site, went to the courtesy phone and called Dollar rent a car it rang and rang with no answer and then said thank you good buy and hung up on me. I tried this 5 times with the same results so I got on a Hertz shuttle van and had to get a car from them. Their Sevice was very good I am thankful they could help me out of a bad situation. I give Dollar rent a car a 0 or F for service and they have lost my business forever!
Nov 16 2015
Don't waste my time
Cons: I didn't like that the desk clerk tried to upgrade me without telling me to almost double my charges. My grandfather was dying, I told the clerk this, and I still had to go through a whole upsale game. I plan to never use dollar again.
Nov 18 2015
dirty and smoky
Pros: everyone is super friendly and there was nothing wrong with customer service.
The car was stained (all of the seats) and dirty inside and I am sensitive to smoke and could smell, at some point, someone smoked in it.
Nov 29 2015
Don't let them know where you are going.
Cons: They would not rent me the vehicle because I had to travel more then one state over from the state I was renting the vehicle from. It was an emergency and was cheaper to rent then fly. Had to see my father-in-law one last time to say goodbye before he passes away.
Jan 6 2016
Pros: The car got great mileage. The drop off went well and I felt like the person knew what they were doing.
Cons: When picking up the customer service was terrible and rude. Not helpful. The car had stains all over it.
Jan 21 2016
Pros: easy pick up and drop off. friendly staff
Cons: car had stains in it, not very clean
Jan 21 2016
Advertisement read $15 per day, I rented for 2 day
Pros: Pickup/drop off drivers were very friendly and helpful.
Cons: The lady behind the counter was very rude.
Jul 12 2016
MIXED RESULTS - THE GOOD THE BAD THE UGLY
Pros: UPON RETURN, DESK PERSON AND DRIVER WERE VERY ACCOMMODATING WHEN I WAS RUNNING LATE FOR MY FLIGHT.
Cons: PICK UP LOCATION FOR DOLLAR IS NOT WHERE ALL OTHER CAR RENTALS PICK UP. NO SIGNAGE FOR DOLLAR. WHEN ASKING FOR DOLLAR PICK UP LOCATION AT AIRPORT GOT WRONG ANSWER(S).
DRIVER WAS SYMPATHETIC, SAID HE HAS REPORTED PICK UP ISSUES TO MANAGEMENT MANY TIMES. DESK STAFF DIDN'T EVEN ACKNOWLEDGE MY COMMENT.
CAR WAS DIRTY (FRONT OF CAR HAD BUG STAINS AND DIRT)
HAD DIFFICULTY FINDING LOCATION ON GOOGLE FOR RETURN BECAUSE THE PAPERWORK SAID ST LOUS, BUT YOUR LOCATION IS IN SAINT ANN!!!!!
OVERALL THE EXPERIENCE SUCKED
LATER WHEN I MENTIONED THE PICK UP PROBLEM TO ANOTHER TRAVELER, THEY SAID THEY DON'T USE DOLLAR ANY MORE BECAUSE OF THIS ISSUES (AMONG OTHERS?)
Cons: The car was very tiny. Seemed smaller than the Ford Focus they compared it to. It was also a little worn
Mar 6 2016
Pros: they accommodated me by giving me a higher grade vehicle.
Cons: I paid for a traverse and the Avis rep tried to give me a minivan. He also was not going to budge. He gave me back my license and credit card after said I could go elsewhere. My problem is i prepaid for my traverse and he did not care. I was not going to stand for that and therefore i started making phone calls to other rent a car places. My husband spoke with the rep and he finally tried to give us a Ford 4wd or an expedition.
Mar 6 2016
Pros: Wonderful, efficient, courteous operation and staff at St. Louis. I'll be returning there and can't imagine renting from anyone else.
Jun 13 2016
The rental ended up costing 1,5X kayak quote
Cons: Car with 40.000 miles in the odometer
Aug 21 2016
Pros: I drove 44 miles. I picked up a car that didn't have a full gas tank however I would be penalized if I returned in the same condition.
No one checked my car upon return. I was told to leave my keys in car and they would send me my receipt.
I travel weekly for business and this was my first such experience.
No final receipt
Sep 19 2016
Booked 12 passenger van given 10 passenger
Pros: Van was clean
Cons: Wait was 1hr and a half because the computers were down. Only given a 10 passenger van reserved a 12 passenger van.
Jan 20 2017
Pros: Very slow, no cars ready and my car was dirty
Mar 9 2017
Cons: The regular car sizes weren't available so we were rented a full size van- could be risky for those who don't know how to drive that. And a bit too much for 1 adult and 1 child.
Mar 20 2017
Long lines but mot a problem
Pros: Great car at an awesome price.
Cons: Nearly nothing.
Apr 4 2017
Pros: the folks who checked in the car upon return were great especially the young woman who handled my car - GREAT CUSTOMER SERVICE AND WONDERFUL FRIENDLY HELPFUL PERSON - WORTHY OF COMMENDATION
Cons: Pickup:Wasted an 30 minutes picking up my rental because the gentlemen entered the expiration date on my card multiple times. Car reeked of cigarettes. Passenger window need to be realigned. It made an irritating whistling sound if I drove on the highway.
Drop-off: Lady try to charge me an extra 55 dollars for returning the car a quarter tank short. On a Nissan Sentra that would fill up with less than half that amount. She accepted my $10 bill and we moved on. Which I was perplexed even more because the dispute didn't take long. It was if she was just trying to get more money out of me. Not even sure she followed company policy, whether right or wrong.
Mar 14 2017
Car broke down instantly!!!!!
Pros: The first time I attempted to start the car after picking it up it engine light came on and it would not turn over. I had the road side assistance pick up the vehicle and called the hertz location. They said the would call me back when the vehicle arrived there and never did. I missed my window to be able to drive to a wedding and had to by a plane ticket at the last minute costing 500 more dollars than I intended on spending. I will never use them again!