4.0
Normal working hours would be better. For travelers those few hours of the closed office in the middle of a day is not comfortable and logical. Service was slow and focus on dociments but not on information to me, needed to ask about everything. For people who rent a car first time wouldnt be good.Reviewed Jan 10 2023
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6.0
Returned car in Palermo as specified. Had to find someone to give the keys to. Asked for receipt and was told I had the paperwork. ???Reviewed May 22 2022
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10.0
Excellent staff, going the extra milePros:The staff at check in was excellent; helpful lady on duty with a couple of queries beyond the car rental business. Also at drop off, they gave us a lift to the train station (unusual for travellers) and ensure there was a train scheduled before he left.Cons:NothingReviewed Sep 9 2018
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10.0
Great staffPros:Waiting for me even after multiple airline delays. The staff at Comiso office were great. They were there waiting for me. Very friendly and professional.Reviewed Jun 13 2018
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5.2
Charged for minimal sand in car on return. Children on knees on transPros:Staff meet you at arrivals.Cons:Cars not at airport. Not obvious from pre-arrival documentation. Long wait for transfer to pickup. Long wait/queue at pickup location. Queue outdoors. 35 degrees temperature. Transfer bus not large enough to transfer everyone. Children required to sit on parents knees. Charged for some sand on floor. Contract doesn't cover this. Contract states reasonably clean. Photocopied page produced with some notes indicating there may be a charge for sand. Most people travelling to Sicily go to the beach. Felt cheated.Reviewed Jul 17 2017
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