Cons: No one was at the counter from 9:30 until shortly after 10. My pickup time was 10.
Pros: The agent was really laid back and made the pick up and drop off process SUPER easy.
Cons: The care they gave me is a death trap because I was driving in very wintry conditions. Places without snow and ice might have been fine.
No agent at pickup desk. Had to switch to competitor on the spot
Cons: Could not pick up car because there was no agent at the Hertz desk at MQT airport.
Pros: very pleased
Rental agent wasn't even there, so couldn't pick u
Cons: Rental agent wasn't even at the desk. Waited 30 min and tried calling the phone number left on a sign which went straight to voicemail. The agents at the other car rental companies' desks nearby said they hadn't even seen anyone come in today.
I gave up and rented a car from National instead.