2.0
We were a day late for a two week rental and the car was completely given away, so we didn’t get our rental car at all and was told a refund was not an option. We just wanted the remaining 13 days that we paid for.Reviewed Jul 28 2023
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2.0
Despite having forwarded a deposit of $445 on our rental vehicle, Hertz gave our car away to another customer, had no replacement, and claimed they did not have our money (they did). This created a cascade of unfortunate events and inconvenience, plus a substantial increase in cost. They very nearly ruined our trip! We plan to seek compensation for our angst and trouble.Reviewed Jun 25 2023
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10.0
Excellent and worry free serviceReviewed May 5 2023
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10.0
Got a super nice upgrade. Very nice and clean! Loved the drive from Oslo to Arlanda 😊Reviewed Oct 2 2022
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6.0
I was given an electric car and although I was assured it would be "easy" to charge, I faced a lot of difficulty because the charging stations in Norway require steady data to be used. I also had to download a lot of different apps and creat accounts (that required refundable deposits on my credit card). There were a few times in the mountains where I could t get a decent connection and my car wouldn't charge! I was stranded until a nice local paid for some charge for me. The payment system also works better with Norwegian credit cards.Reviewed Sep 13 2022
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5.6
Pros:Staff was helpful in addressing the problems that we had with two rental cars.Cons:The first rental car we were given needed an oil change, so we had to get a second replacement car. The replacement car developed a brake problem during our trip, so we turned that car in for a third car.Reviewed Sep 24 2019
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8.0
Pros:The staff was very kind and helpfull. Easy to find the location.Cons:I should like te know more about how you can pay road taxes. If it would be possible to pay them by myself online.Reviewed Aug 16 2019
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10.0
Cons:A bit more help setting up Tesla, particularly where to super charge etc ottherwise phenomenal drive and paid for itself if fuel saving given the amount we drove in Norway and the v high costs of car hire tax and fuelReviewed Jul 25 2019
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5.2
Pros:The drop off was too easy. They never bothered to look at the car or point out alleged damage (which was pre-existing), only to send a notice of charge for "new" damage nearly three days after the car was dropped off.Cons:Hertz fraudulently charged for damage that they themselves had identified prior to pick-up, claiming the damage was new.Reviewed May 6 2019
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4.8
Pros:Very swift and clean pick up transaction. Return was completely opposite - no person to help out, not enough parking bays so we were advised to double park - car turned out to have some damage which i wholly dispute Got an email saying car wasnt returned, few hrs later for a damage claimCons:people, parking, and return processReviewed Feb 26 2019
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10.0
Great value and customer service!Pros:Brand new red car!! Who wouldn't like that. We also rented out car in Tromsø with major competitor and got scammed so this was a great experience. No hidden fees and charges.Reviewed Feb 13 2017
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6.8
Pros:Good reliable vehicalCons:Car was not ready when I arrived. I had to wait for a car to be prepped.Reviewed Sep 22 2016
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