2.0
Until this experience, everyone we met in Tahiti reflected the warm island spirit. The first thing the agent asked us about was adding extra insurance, and after we declined it, his attitude noticeably changed. Also, it was the first time we rented a car with zero kilometers included and had to pay per kilometer driven. The car itself was fine, but the customer experience did not match the hospitality we experienced everywhere else in Tahiti.Reviewed Jun 4 2026
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2.0
They did not have the cars I reservedReviewed May 11 2026
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8.0
The hertz representative was helpful, but I was asked to check that the condition of the vehicle matched what was annotate on the rental agreement. It was raining and dark a very poor situation to check the condition of the vehicle.Reviewed Dec 5 2025
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2.0
That car had damage all over it. It was very scary being in another country and all they did was say take pictures.Reviewed Mar 27 2025
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10.0
Everything was excellent. Your employee Christopher was excellent at explaining everything and very patient His customer service was excellentReviewed Mar 24 2025
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4.0
Very long wait for carReviewed Dec 8 2024
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8.0
2 cars hired. The Kia drove better than the Peugeot, and the Peugeot did not have ground clearance for ramps into driveways to houses and services. The Kia was better to drive. Only problem at check in was they would only allow two drivers per vehicle (Hertz rules allow this), but it was very late to argue. Good experience otherwise - recommended.Reviewed Nov 2 2024
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2.0
Car was fine Hertz did not get the reservation so when we went to pick up the car - our reservation did not exist. We had to drop the car off at the airport because the downtown office is not open on Saturday. We then had to get a taxi downtown. All in, this was a screwed up reservation.Reviewed Sep 22 2024
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10.0
Only two agents when we arrived and there was a long line, otherwise great.Reviewed Sep 8 2024
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8.0
The staff was friendly enough. The 2cars were too small for our needs. We exchanged one of two of the cars for a larger vehicle. We had to pay of corse but, the wait was a very long time! We had a party of 10 that endured the heat during the wait. In the end we worked it out. Interesting experience to say the least. The insurance that was sold to us turned was third party and we shouldn’t have purchased it. Oh well, live and learn!!Reviewed Jun 23 2024
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10.0
Amazing cucumber service! Above and beyond! Highly re recommended.Reviewed May 8 2024
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4.0
The car was small, but adequate, and ran without any problems. The problems were that the rental counter was understaffed and incredibly slow. There were 5 people in line when I arrived at the counter, and it took 2 hours to get a car which I had reserved online. Despite having an online reservation, I had to fill out all of my information on paper when I arrived. The staff had to go out to each car multiple times to check things on the car instead of having parking lot staff inspect the cars and communicate with the office staff electronically. The staff were friendly and appoligetic for the long waits to pick up and drop off the car, but the system which management has implemented is outdated and insufficient for the number of visitors who arrive on a large plane. The mileage fee of about $1 per mile, on top of a high weekly rate seemed exorbident.Reviewed Apr 10 2024
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