10.0
Our flight was cancelled, yet we were able to book a car within minutes to drive home. It was a life saver!Reviewed Jul 23 2026
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2.0
Pick up was horrible, I waited in line for 2 hrs to pick up a reservation I made weeks prior. Unfortunately, they did not have the.vehicle I wanted. Overall pick up experience was horrible.Reviewed Jul 23 2026
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2.0
The vehicle was perfect. What wasn’t perfect was the additional $45 of airport fees that Kayak failed to include on the original quote that I had accepted. So pissed about this.Reviewed Jul 23 2026
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8.0
A speedier check in would be nice. The ability for things to be digitized at the check in desk would improve the flow. I stood in line saying now this is a job that AI could and should take over for efficiency reasons immediately.Reviewed Jul 23 2026
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2.0
They had no car for me. The agent was very rude. Terrible experience.Reviewed Jul 22 2026
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10.0
It was great truck satisfying my needsReviewed Jul 22 2026
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2.0
FYI, Hertz called and said No vehicles available at this location and could not help me. They said call and ask to transfer reservation to the airport and we did and but they wanted to charge us five times the amount of our original reservation and we would also have to pay $60 to get an Uber to the airport when the Hertz location we selected was just a couple of blocks away. Ridiculous bad customer service and I will Never use Hertz Rental Car again.Reviewed Jul 22 2026
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10.0
Erry thing was good the man at the rental desk helpet me a lot service was excelentReviewed Jul 22 2026
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4.0
I was charged twice because the first payment didn’t go through on hertz end but did go through on my banks end. Had to have money transferred to make a second transaction for it to go through hertz end. The car I reserved was not provided to and was provided a small car which was not what I asked for. I had to upgraded to a different car and was charged additional because the vehicle was priced higher. The car was not cleaned and the representative didn’t even show us where the car was we had to search for it ourselves nor was I shown how to put the car in drive, reverse or park. I had to figure it out myself. This location had poor service and took 3hrs to pick up the vehicle. I showed up at the 12pm which was my pick up scheduled time and didn’t leave the facility until 3pm, freaking ridiculous especially since it wasn’t the vehicle I reserved. Makes me not want to ever rent a car again because it is to much of a hassle.Reviewed Jul 22 2026
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2.0
Tried to rent a car but they insisted they needed to see my passport, said my driver's license is not good enough. Didn't have my passport with me so went to Enterprise and rented with no passport and no trouble.Reviewed Jul 22 2026
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10.0
The service was greatReviewed Jul 22 2026
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10.0
The African American man that helped me was extremely polite, professional and had awesome customer service. Drop off was a breeze and the deposit was released back faster than I thought.Reviewed Jul 20 2026
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