Guest Reviews
Overall Rating
4.7
Okay
Based on 3 reviews
Cleanliness
6.0
Comfort
6.0
Pickup/Dropoff
2.7
Value for money
5.3
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
car was clean
pick up and drop
drop the car
great car
picked up the car
car was great
great service
rented a car
-
5.6
Pickup and drop off not staffed. One hour wait each time.
Pros: The car was fine.
Cons: We waited 50 minutes for the employee to arrive. He stated he overslept and offered no apologies. With a 12 hour drive ahead of us we were especially annoyed. Upon return, I waited an hour to drop off. Never saw anyone. Eventually left the keys on the desk and left. Later, I started to wonder if that was an okay choice. I called Hertz corporate and was told that office wasn't open on Saturday. I was never informed of that when I rented the car. Also, the door was open! Not a great impression of this company.
review from
-
2.0
Pros: Nothing
Cons: When we arrived the car company wasn't open or available so we had to rent another car from AVIS. Car should not have been advertised with being so remote to airport and limited hours of operation. We asked Hertz for a refund and they never got back to us. Very disappointed in customer service and offering.
review from
-
6.4
Pros: Never got instructions on how to use the vehicle at all, including how to start it, which oddly needed the brake pedal pushed! And it took almost an hour to get the computer work set up, which made us late for heading out on a trip. The actual car was great though.
review from
-
5.6
Pickup and drop off not staffed. One hour wait each time.
Pros: The car was fine.
Cons: We waited 50 minutes for the employee to arrive. He stated he overslept and offered no apologies. With a 12 hour drive ahead of us we were especially annoyed. Upon return, I waited an hour to drop off. Never saw anyone. Eventually left the keys on the desk and left. Later, I started to wonder if that was an okay choice. I called Hertz corporate and was told that office wasn't open on Saturday. I was never informed of that when I rented the car. Also, the door was open! Not a great impression of this company.
review from
-
2.0
Pros: Nothing
Cons: When we arrived the car company wasn't open or available so we had to rent another car from AVIS. Car should not have been advertised with being so remote to airport and limited hours of operation. We asked Hertz for a refund and they never got back to us. Very disappointed in customer service and offering.
review from
-
6.4
Pros: Never got instructions on how to use the vehicle at all, including how to start it, which oddly needed the brake pedal pushed! And it took almost an hour to get the computer work set up, which made us late for heading out on a trip. The actual car was great though.
review from
Where can I find Hertz car rentals in Victor?
2 Railroad Avenue, Hertz car rentals
Address
2 Railroad AvenuePhone
+1 585 385 7610Top Tips For Renting a Car from Hertz in Victor
- 25% of our users found rental cars from Hertz in Victor for $36 or less
- Intermediate rental cars from Hertz in Victor are around 54% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Victor
How much does it cost to rent a car from Hertz in Victor?
On average a rental car from Hertz in Victor costs $74 per day.
What is the most popular rental car from Hertz in Victor?
Premium (RAM Pickup or similar) is the most frequently booked rental car type from Hertz in Victor.
How many car rental locations does Hertz have in Victor?
Hertz has 1 rental location in Victor. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Greater Rochester Intl Airport (ROC)?
Yes
Does Hertz offer shuttle or airport pick-up services from Greater Rochester Intl Airport (ROC)?
Yes