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2.0
It would help if they got email addresses correct - even after telling them. I live in the heart of England. I have never hired a car from Hertz in the USA. I received several emails giving me instructions about picking up my hire car (including some personal details of the hirer). On each occasion, I attempted to correct the company. And now, they want me to post a review of my experience! Unbelievable. What concerns me most is not my receiving these emails but realising that their genuine customer never received anything at all about his/her transaction. I hope they got their car OK. I'll bet that now I have posted this review someone will contact me. :-) Too late! But we shall see. It's so simple to use what is called "double opt-in". Ie, check the email address is the right one before posting sensitive information to it. Bad ITC Hertz! Stephen Bell (Retired marketer.)Reviewed Apr 10 2023
review from![cheapflights]()
8.0
Staff at airport desk was outstanding. Shuttle bus driver to rental car lot went above and beyond. Shuttle bus to terminal was delayed.Reviewed Apr 5 2023
review from![kayak]()
2.0
No staff available, one person servicing the counter for all 3 companies with long lines of frustrated customers. Not fair for the employee.Reviewed Mar 19 2023
review from![kayak]()
6.0
car was good and the type we had requested shuttle bus was no where near the every 5 minutes or so and was quite packed (not covid friendly) staff at hertz/budget was overwhelmed - too many customers, too few knowledgeable staff when returning car I asked about payment for 'toll by plate' - probably about $5 worth that I hadn't anticipated (no cash lanes) the clerk who was there at returns said he could take care of it right there.... and rang up a charge of $73 or so! - to cover 'all tolls for a week' - we said no thanks !- he said a bill would be mailed - why not just withhold what we owe from the $200 credit card deposit taken at the time of pick up? why should anyone try to sell an old couple a $70+ for a week of tolls - I mentioned it was a small amount- and perhaps a little convenienceReviewed Mar 4 2023
review from![kayak]()
8.0
The process wasn't clear after checking in at the airport and going to the lot. As a first-time renter, a little explanation goes a long way.Reviewed Jan 10 2023
review from![kayak]()
10.0
The whole experience was very good. My only complaint was limited hours at drop off location, but small airport do I understand. Except should be full day on a Sunday too.Reviewed Oct 4 2022
review from![kayak]()
8.0
All good except wait too long with pick up and outside of car dirty and inside windshield dirtyReviewed Aug 2 2022
review from![kayak]()
10.0
The customer service in West Palm Beach was extraordinaryReviewed Jul 1 2022
review from![kayak]()
2.0
Pick up was awful. Long wait. Under staffed.Reviewed Mar 22 2022
review from![kayak]()
2.0
El servicio de front desk el peor no tenia listo ni el carro la entrega del vehículo buenaReviewed Feb 24 2022
review from![kayak]()
8.0
Very pleasant agent. Very good mileage. Car had a few dents. Satellite radio would be nice.Reviewed Feb 22 2022
review from![kayak]()
8.0
The Hertz pickup at the airport took long, but otherwise, it was a great car - super clean and delightful. The dropoff and bus back were quick!Reviewed Feb 20 2022
review from![kayak]()