The Upper House

Amazing! All the staff were exceptional. The tv settings were a bit odd to work but not a big deal.

Spa reservations was a bit aggressive .

Room is big , well service, friendly staff and high Privacy

No

The Upper House. Sure the hotel is lovely with expansive rooms & impressive views; the interior design oozes a casual elegance and the facilities are top notch as you would expect from such a world class establishment - however it’s clearly the staff who make this hotel ABSOLUTELY OUTSTANDING. Nothing was too much. From our initial greeting and a flurry of doors being opened, bags whisked upstairs, refreshments delivered and a check-in that could only be described as personal and friendly our stay was made fabulous by the staff of the hotel. Friendly, warm, easygoing and relaxed service is the name of the game here, while remaining impeccable and professional. We were made to feel at ease the moment we walked through the doors. From the charming housekeeping team who greet you with smiles in the corridors; Sebastian - who greeted us at the door; Marcus who checked us in (in our room); through to the engaging front of house team: Michelle - who sent us messages during out stay to check we were OK during the protests; Renee & Kevin - who put so much personal effort into every little detail and dealt with our numerous (and ever changing) restaurant and travel bookings; Godwin who drove us around around Hong Kong, showed us the markets of Kowloon and who waited patiently round corners while we ate dinner; and rest of the team who were so hospitable and there to welcome us whether we were leaving or returning; Sabrina, Rhoda, Stephy, Bilis, Janice, Sara, Lilli, Anthony and Patrick!!! So a huge thank you to the team, our anniversary stay really was made special through all of your efforts, the thoughtful little extras and our faces on a goodbye card. We could not fault the flawless attention to detail.

Would have loved to have had a pool onsite, but the hotel were able to arrange pool passes at adjacent locations.

Good quality of hospitality and attentive service provided by friendly staff. Equipped with well-stocked amentities and modern facilities, a comfortable, unforgettable and luxury accommodationn experience!