For a large business convention the facilities were a bit hard to navigate.
Check in was quick even though I read that it took 2 to 3 hrs at times. I did see that a few days after we were there. The lines were huge! The scooter I ordered was right there at the bell hop. We were upgraded to the Rainbow Tower with a view of Diamond Head. Beautiful! The super pool was below us and the lagoon around the corner. Watched the fireworks off the lanai on Friday night. Check out was easy and so was movie rental. Beach was wonderful.
Elevators were packed and no one likes to let a scooter near the door. I call this hotel home of the $25 cheeseburger. Unbelievable! I had fish and chip and my 12 yr old grandson had the $25 burger. No prices on the menu. This meal cost us $60. So bring a pocketful of money for meals. Also the beach rentals were too high. We went to the Hale Koa next door for half price or less.
Can better check in process
Loved the small lagoon, kiddie pool & water slides, Our suite was clean & spacious with amazing view.
Check in was awful-it took over 30 minutes to check in. Huge lines were forming and not really sure why since reservations were already made. Also annoying was the fact that you were given cards to get towels- however they failed to mention that you had to return them otherwise you would have to pay a. $10 per card!!! we usually do express check out just so we don't have to deal with front desk again.
Everything was great! The beach was beautiful, 5$3 staff, facilities, location was excellent!
The pools were overwhelming, crammed with people. Also, the hot tubs always has children playing in them and were unattended, they weren't very relaxing. An "adult only" hot tub or sauna would be an added bonus! We weren't the only couple frustrated by this.
Bathroom had a sliding door and no fan. No privacy.
Rundown room for over $300??
In a pinch because of an ice storm, we had to find a room before our reservation at the Hale Koa started. Hilton was close, so we picked this hotel. So expensive. Perk was we could walk to our hotel the next day.
Room was lack luster for a $300 room. And that's all we had really. Super busy and hard to navigate with luggage with all the people swarming around. Waste of money. Breakfast buffet is good but so expensive, and another $35 charge at check out for what? We only stayed one night, and that was one night too long.
Overpriced for the poor quality
I liked that the location is close to the water
Much needed room renovations are required in addition to better cleanliness. Parking in the hotel which is required if you have a car is way over priced and even more than the price to rent the actual car. Another resort fee is added at the end which covers items such as yoga and do not apply to everyone is applied. Fine a different hotel that would be your best bet
Not worth the money in our experience
Alyssa was very helpful in helping us to switch our rooms and we do appreciate her very much.
We started off on the wrong foot from the moment we arrived, having to wait over and hour to check in. Yes it was the weekend of the marathon and we understand that but, for the first 45 minutes they had only 3 people checking in the regular guest and only 3 checking in the Hilton elite. After they put another 3 on each side the line moved much quicker. On top of this we had booked a king bed but when we go to the room it was 2 queens and by this time we didn't want to go back to the front desk and wait even longer. They did end up moving us for our second night, but it's still frustrating when you have to move in the middle of your trip. On top of this the beds aren't what i would expect when i'm paying $375 a night..super hard and could almost feel the spring in one of them....needless to say we won't be wasting our money next time we visit Oahu.
Fireworks show. Location on the beach. Access to 4 lovely pools. Array of shops and restaurants.
Dated rooms. Decrepit walls/paint fixtures. Missing furniture in my room? Elevators really old.
EXCELLENT HOTEL, STAFF, LOCATION
Hotel staff, bars, main pool, being right on the beach. I had requested Diamond Head view with the package I bought, and found that I wouldn't get that on arrival BUT the guy that checked us in did find one albeit on a much lower floor but still fantastic view and that made my 50th birthday very special. Drink pricing different in different bars! The resort fee baffles me, no idea what that is actually for. Staff were great and the Pronto Pickle was a life saver after a very full day of sightseeing and touring! Great staff in there too, and we could take hot food to the room with a couple of drinks from the ABC! :o) sitting on the balcony watching the sun go down. Nothing better.
Check in seems an incredibly slow process and there's little point to the 2 lines for HH members. However, the staff do not let you leave the check in without ensuring you have every bit of information you could want. All very patient staff. Pricey hotel, resort fees, and parking fees, and beer! However, the cost of cocktails were a welcome surprise! The pools are all in the shade by 5pm, which is such a shame.
Great location and extremely good staff, but it is
Staff were absolutely wonderful. We even had a bellman refuse a tip and a staff member on break offer to help us. Magnificent and gorgeous property in the heart of everything. This is a very large property with several buildings and can get crowded. It is rather easy to get lost also. Attentive staff and service more than makes up for that.
It is a large property with several buildings so it can sometimes feel like a factory. It is also easy to get lost. However top-notch staff make the difference. We did have a misunderstanding about what kind of breakfast we got for a prepaid fee and where it was located. We were told we should get a full breakfast. Vouchers said continental breakfast in one building - staff told us to go to a different restaurant (mistake). Again, staff made everything ok.
Wonderful relaxing atmosphere! Nice walking path along the beach, good variety of restaurants, beautiful views & grounds, staff was very nice
Main pool is dated, looks 1970s, MAIN COMPLAINT: NO Room Service. What major hotel resort has no room service? I was disappointed. food is pricey. Go to a market & get waters, fruit snacks etc. & save $
Daily Resort Charge will be added to the room rate and includes: Guest internet access; cultural activities; exercise classes; outdoor movies; 20% off adventure sail; 2-day rental car discount or upgrade; 10% off beach activities/services; Waikiki Aquarium BOGO; DVD/game use; local/toll-free calls Set on the widest beach in Waikiki, Hilton Hawaiian Village is a non-smoking resort hotel. The daily resort charge is added to the room rate and includes guest internet access, history wall, outdoor exercise classes, cultural activity lessons, outdoor movies, local toll-free and credit cards calls with no access fee, 20 percent off afternoon sail, discount on Waikiki Beach activity rentals, 10 percent off or 1 category upgrade on a 2-day car rental. The resort is located on 22 acres on the widest stretch of Waikiki Beach. Five swimming pools include the 10,000 square foot super pool and the best waterslides in Waikiki. The resort offers 20 restaurants and lounges, nightly entertainment at Tropics and Tapa bar, Friday fireworks show on the beach, 90 shops and services, such as fine boutiques, jewelry, souvenir, and sundry shops, and doctors on call. Water activities include on-site surfing lessons, snorkeling, standup paddle board, kayaking, Atlantis submarine, catamaran sailing from Port Hilton. On land, Hilton Hawaiian Village features weekly hula lessons, lei making, and ukelele lessons. Camp Penguin children’s program is for ages 5-12. The full service Manadara Spa is open daily, access to the fitness center is complimentary. Five towers on the tropical landscaped grounds feature a variety of guest rooms and suites offering resort or stunning oceanfront views. The Alii has an exclusive check-in desk, concierge services, private pool, fitness center and pool terrace bar. The resort offers 150,000 square feet of indoor and outdoor meeting space, a Xerox business center and the U.S. Post Office.
Based on 15,208 reviews
Value for money
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