Hilton Hawaiian Village Waikiki Beach Resort, Honolulu Resorts from $249

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Families
Business
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Overall Rating

Based on 9,368 reviews

Beach

9.3 "Wonderful beach."
Location

8.9 "Location is great."
Pool

7.7 "Good pool."
Service

7.4 "Good service."
Room

6.9 "Rooms are ok."
Breakfast

4.9 "Breakfast is below average."
Value for money

3.5 "Value below average."
WiFi

3.4 "Internet is poor."

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Overall Rating

Based on 4,309 reviews

Beach

9.0 "Wonderful beach."

8.4 "84% appreciated the clean beach."
Location

8.7 "Location is great."

9.3 "93% liked the proximity to shopping."

9.9 "99% appreciated the closeness to the beach."

8.4 "84% liked the proximity to sightseeing."

9.2 "92% enjoyed the restaurants & bars nearby."

7.2 "Easily accessible by car, said 72%."

8.4 "Near to public transport, according to 84%."
Service

7.1 "Good service."

8.9 "89% found the staff to be very friendly."
Room

6.8 "Rooms are ok."

6.8 "Only 68% said rooms were clean enough."

6.6 "Only 66% found the balcony ok."
Food

6.2 "Food is average."

6.0 "Only 60% were satisfied with the menu."

6.6 "Only 66% thought the fish/seafood dishes were good."
Vibe

5.9 "Vibe was decent."
Breakfast

4.4 "Breakfast is below average."

0.8 "92% said the breakfast was too expensive."
WiFi

3.2 "Disappointing internet connection."

2.1 "79% said the wifi quality was bad."
Value for money

2.7 "Terrible value."

1.5 "The price was too high for 85%."

0.8 "92% said the breakfast was too expensive."

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Overall Rating

Based on 4,684 reviews

Beach

8.9 "Beach is lovely."
Location

8.8 "Location is great."

9.1 "91% liked the proximity to shopping."

9.9 "99% appreciated the closeness to the beach."

7.8 "Easily accessible by car, said 78%."

8.3 "83% liked the proximity to sightseeing."

9.3 "93% enjoyed the restaurants & bars nearby."
Pool

7.6 "Good pool."
Service

6.6 "Service is ok."

6.4 "64% said the reception staff was ok."

6.9 "Housekeeping was ok, according to 69%."

6.3 "63% said the concierge service was sufficient."

5.4 "54% thought the management was tolerable."

5.5 "Only 55% found the restaurant service to be good."

5.7 "57% thought the pool/beach service was ok."
Room

6.5 "Rooms are ok."

5.9 "Beds were acceptable for 59%."

5.8 "Only 58% said rooms were clean enough."
Vibe

6.3 "Vibe was decent."
Cleanliness

5.8 "Average cleanliness."

5.8 "Only 58% said rooms were clean enough."
Breakfast

5.1 "Breakfast is mediocre."
WiFi

3.1 "Disappointing internet connection."

1.9 "81% said the wifi quality was bad."
Value for money

3.0 "Terrible value."

1.4 "The price was too high for 86%."

1.3 "87% said the breakfast was too expensive."

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Overall Rating

Based on 93 reviews

Beach

9.4 "Wonderful beach."
Location

8.8 "Location is great."

9.6 "96% liked the proximity to shopping."
Service

7.8 "Good service."
Amenities

7.7 "Good amenities."

7.6 "76% thought the building was wonderful."
Room

6.7 "Rooms are ok."
Vibe

6.7 "Vibe was decent."
Value for money

3.6 "Value below average."

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Overall Rating

Based on 281 reviews

Beach

9.3 "Wonderful beach."
Location

9.0 "Terrific location."

9.6 "96% liked the proximity to shopping."

9.8 "98% appreciated the closeness to the beach."
Service

7.1 "Good service."

8.4 "84% found the staff to be very friendly."

7.2 "72% thought the service was very professional."
Food

6.4 "Food is average."
Room

6.0 "Rooms are ok."
Breakfast

4.7 "Breakfast is below average."
WiFi

3.3 "Internet is poor."

2.1 "79% said the wifi quality was bad."
Value for money

3.2 "Terrible value."

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Hotel type

Beach Hotel

Guests consider it an awesome beach hotel.

Family Hotel

Guests think this is a family-friendly hotel.

Resort Hotel

Guests say this is a wonderful resort hotel.

Good to know

"Friendly atmosphere"

"Great view"

"Great shopping"

"Beach nearby"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

9.1

review from

Wonderful relaxing atmosphere! Nice walking path along the beach, good variety of restaurants, beautiful views & grounds, staff was very nice Main pool is dated, looks 1970s, MAIN COMPLAINT: NO Room Service. What major hotel resort has no room service? I was disappointed. food is pricey. Go to a market & get waters, fruit snacks etc. & save $

Reviewed Sep 2016
8.0

review from

Loved it was walking distance to a lot of things. Liked the resort feel. Romantic and family beach. Nice walks on waterfront. So crowded it's hard to get around in car.. Person kept knocking on the wall when we would have tv on past ten( I didn't feel it was up very high since no one could talk and hear tv at same time). Very expensive hotel. But again,you must pay to be on waterfront. Sand was odd on resort by water like it was poured to make a actual beach there.

Reviewed Jul 2016
5.1

review from

The inclusion of the mandatory and deceptive "resort fee" tainted my entire experience at the Hilton Hawaiian Village. The "resort" amenities offered no additional value to me yet were not optional. What's more, the one "resort" amenity that I did use, wireless Internet, was terrible and unusable; just loading Gmail timed out continuously. I ended up using my phone as a hotspot because it had better throughput. The charge for parking was yet another bait-and-switch and was not included as it is in other hotel's resort fees. As a matter of principle I will not recommend this hotel to others nor stay there myself if Hilton continues this deceptive practice.

Reviewed Jun 2016
10.0

review from

Everything Nothing

Reviewed Jun 2016
6.0

review from

It's on the beach Too expensive

Reviewed Jun 2016
8.0

review from

Too crowded for the fireworks! The waiting area in the spa in the Kalia tower was dirty.

Reviewed May 2016
7.7

review from

A/C had a limiter,

Reviewed Apr 2016
10.0

review from

Customer Service is outstanding, our room was a little bit noisy and they moved us right away. Beautiful swimming pools by the Ocean, the Italian Restaurant "Fresco" is amazing. Special discounts that you get as a guest in shops and restaurants are tiny. Not all the polls are actually available.

Reviewed Feb 2016
6.8

review from

Thought the parking was expensive and paying a resort fee when anyone could come into the hotel area didn't seem like a resort. Not being able to use the cart to bring up our own luggage. The room was small but clean and I understand being in Hawaii all you need was a place to lay down and shower. Not sure it was worth the price as we where told to go there. But the location is great on the beach and near downtown so you could walk to everything.

Reviewed Feb 2016
10.0

review from

Best hotel I've ever stayed at, the entire complex is insanely beautiful and they take care of any needs you possibly could have

Reviewed Dec 2015
9.4

review from

Great location. Nice shows and activities. Ridiculous charge of $8 to use 2 min of a computer to print boarding passes for our cruise. No recycle bins

Reviewed Dec 2015
8.5

review from

The bed was very comfortable, the toilet and bath were very nice. Staff was nice. During our visit it sounded like 3 people banging on our door yelling then ran away... The television was nice but the instructions to use the ps3 weren't clear, a suggestion would be to add more hot tubs bc the closest one to us was on the other side of the resort. The staff was kind enough to let us check out later, free of charge but have yet to here back about the refund for parking since we took and uber and did not park in or use the garge. Overall I look forward to staying again. We could only find 2 hot tubs in the same area on other side of resort. Have more towels in each room. Give me a receipt or confirmation email that I was refunded for the parking I was charge for when at the beginning of our stay but ended up not using.

Reviewed Nov 2015
10.0

review from

Was lovely and breath taking

Reviewed Oct 2015
6.0

review from

Decent view, nice lobby, friendly staff I requested a room with two beds and ocean view. We showed up to our rooms and there was a single King and we faced the mountains. They found us a room in another tower a lot further from the beach but the beach view was distorted by two other hotels and with a lot of noise pollution from the traffic on Ala Moana Blvd.

Reviewed Oct 2015
8.0

review from

I enjoyed the shops and places to eat. The beach was clean and close. The Village was beautiful. The staff was excellent. A bit explensive. Between the resort fee, taxes and parking it added about $130 for 2 days to my bill.

Reviewed Oct 2015
6.0

review from

The location proximity to the beach felt very crowded and overpriced. The beds in our room where worn out and saggy . The balcony was caged in and left you feeling like you where in a jail cell. Not happy with the $30 resort fee added to the bill'

Reviewed Aug 2015
6.0

review from

Ocean. Staff is not very friendly/knowledgeable. Overly expensive.

Reviewed Jul 2015
7.4

review from

Our room had everything that you would expect: bed, balcony, clean linens. The pools were nice, dining facilities were adequate. We paid $180 for a "Resort View" room. What we got was a "view" of a noisy construction site. My husband called the front desk and requested to switch rooms. The desk seemed moderately confused by this request (acted like they didn't know about the construction which was being done at the Hilton). We moved towers and half of our room keys didn't work the first time we accessed the room. The second time (five minutes after the first time), none of the keys worked. When we went down to the desk to get a new key, the staff member acted like it was our fault that the key wasn't working ("I know you put your key by your cell phone!" when we had simply set it on the nightstand while we unpacked our things). We were disappointed by the unprofessional dealings by the resort staff.

Reviewed May 2015
6.0

review from

We wanted to get away for the weekend in our city so we stayed at the Hilton. They did not offer any specials for locals which was a little disappointing. The handicap elevator near the garage was broken which greatly affected our comings and goings from the car with a wheelchair and a stroller. The room was nice and quiet and clean but the elevators were hectic and small. The pool was nice, but I noticed trash and junk in the bushes. The lifeguards were good but they would yell "HEY, get down", from across the pool. I guess they had forgotten that the kids were also paying guests. Public pool lifeguards are more polite and quiet. It was not as relaxing as I had hoped and just because of the inconveniences and yelling and high traffic in the elevators.

Reviewed Mar 2015
3.4

review from

Overcrowded, not enough staff, not enough pool space and seating for the amount of people the hotel houses, lots of construction, less than peaceful stay- glad we were only here one night

Reviewed Jan 2015
7.7

review from

Hotel nice. Restaunts way over priced. Waffles for 17.00!!!! The hilton showed I booked 2 rooms but only booked one. Made several calls to Kayak ... and several hours later ... finally they would let me check in but couldn't until Kayak fixed it. Nightmare dealing with this. Hours!

Reviewed Jan 2015
7.3

review from

Lots to do, everything in one location, VERY CROWDED, NOISY, NOISY NOISY! Could not get in any restaurant to eat dinner with a wait less than a few hours...most totally booked! Very impersonal!

Reviewed Jul 2014

9.1

review from

Wonderful relaxing atmosphere! Nice walking path along the beach, good variety of restaurants, beautiful views & grounds, staff was very nice Main pool is dated, looks 1970s, MAIN COMPLAINT: NO Room Service. What major hotel resort has no room service? I was disappointed. food is pricey. Go to a market & get waters, fruit snacks etc. & save $

Reviewed Sep 2016
8.0

review from

Loved it was walking distance to a lot of things. Liked the resort feel. Romantic and family beach. Nice walks on waterfront. So crowded it's hard to get around in car.. Person kept knocking on the wall when we would have tv on past ten( I didn't feel it was up very high since no one could talk and hear tv at same time). Very expensive hotel. But again,you must pay to be on waterfront. Sand was odd on resort by water like it was poured to make a actual beach there.

Reviewed Jul 2016
10.0

review from

Everything Nothing

Reviewed Jun 2016
8.0

review from

Too crowded for the fireworks! The waiting area in the spa in the Kalia tower was dirty.

Reviewed May 2016
10.0

review from

Customer Service is outstanding, our room was a little bit noisy and they moved us right away. Beautiful swimming pools by the Ocean, the Italian Restaurant "Fresco" is amazing. Special discounts that you get as a guest in shops and restaurants are tiny. Not all the polls are actually available.

Reviewed Feb 2016
10.0

review from

Best hotel I've ever stayed at, the entire complex is insanely beautiful and they take care of any needs you possibly could have

Reviewed Dec 2015
9.4

review from

Great location. Nice shows and activities. Ridiculous charge of $8 to use 2 min of a computer to print boarding passes for our cruise. No recycle bins

Reviewed Dec 2015
8.5

review from

The bed was very comfortable, the toilet and bath were very nice. Staff was nice. During our visit it sounded like 3 people banging on our door yelling then ran away... The television was nice but the instructions to use the ps3 weren't clear, a suggestion would be to add more hot tubs bc the closest one to us was on the other side of the resort. The staff was kind enough to let us check out later, free of charge but have yet to here back about the refund for parking since we took and uber and did not park in or use the garge. Overall I look forward to staying again. We could only find 2 hot tubs in the same area on other side of resort. Have more towels in each room. Give me a receipt or confirmation email that I was refunded for the parking I was charge for when at the beginning of our stay but ended up not using.

Reviewed Nov 2015
10.0

review from

Was lovely and breath taking

Reviewed Oct 2015
8.0

review from

I enjoyed the shops and places to eat. The beach was clean and close. The Village was beautiful. The staff was excellent. A bit explensive. Between the resort fee, taxes and parking it added about $130 for 2 days to my bill.

Reviewed Oct 2015

7.7

review from

A/C had a limiter,

Reviewed Apr 2016
6.8

review from

Thought the parking was expensive and paying a resort fee when anyone could come into the hotel area didn't seem like a resort. Not being able to use the cart to bring up our own luggage. The room was small but clean and I understand being in Hawaii all you need was a place to lay down and shower. Not sure it was worth the price as we where told to go there. But the location is great on the beach and near downtown so you could walk to everything.

Reviewed Feb 2016
7.4

review from

Our room had everything that you would expect: bed, balcony, clean linens. The pools were nice, dining facilities were adequate. We paid $180 for a "Resort View" room. What we got was a "view" of a noisy construction site. My husband called the front desk and requested to switch rooms. The desk seemed moderately confused by this request (acted like they didn't know about the construction which was being done at the Hilton). We moved towers and half of our room keys didn't work the first time we accessed the room. The second time (five minutes after the first time), none of the keys worked. When we went down to the desk to get a new key, the staff member acted like it was our fault that the key wasn't working ("I know you put your key by your cell phone!" when we had simply set it on the nightstand while we unpacked our things). We were disappointed by the unprofessional dealings by the resort staff.

Reviewed May 2015
7.7

review from

Hotel nice. Restaunts way over priced. Waffles for 17.00!!!! The hilton showed I booked 2 rooms but only booked one. Made several calls to Kayak ... and several hours later ... finally they would let me check in but couldn't until Kayak fixed it. Nightmare dealing with this. Hours!

Reviewed Jan 2015
7.3

review from

Lots to do, everything in one location, VERY CROWDED, NOISY, NOISY NOISY! Could not get in any restaurant to eat dinner with a wait less than a few hours...most totally booked! Very impersonal!

Reviewed Jul 2014

5.1

review from

The inclusion of the mandatory and deceptive "resort fee" tainted my entire experience at the Hilton Hawaiian Village. The "resort" amenities offered no additional value to me yet were not optional. What's more, the one "resort" amenity that I did use, wireless Internet, was terrible and unusable; just loading Gmail timed out continuously. I ended up using my phone as a hotspot because it had better throughput. The charge for parking was yet another bait-and-switch and was not included as it is in other hotel's resort fees. As a matter of principle I will not recommend this hotel to others nor stay there myself if Hilton continues this deceptive practice.

Reviewed Jun 2016
6.0

review from

It's on the beach Too expensive

Reviewed Jun 2016
6.0

review from

Decent view, nice lobby, friendly staff I requested a room with two beds and ocean view. We showed up to our rooms and there was a single King and we faced the mountains. They found us a room in another tower a lot further from the beach but the beach view was distorted by two other hotels and with a lot of noise pollution from the traffic on Ala Moana Blvd.

Reviewed Oct 2015
6.0

review from

The location proximity to the beach felt very crowded and overpriced. The beds in our room where worn out and saggy . The balcony was caged in and left you feeling like you where in a jail cell. Not happy with the $30 resort fee added to the bill'

Reviewed Aug 2015
6.0

review from

Ocean. Staff is not very friendly/knowledgeable. Overly expensive.

Reviewed Jul 2015
6.0

review from

We wanted to get away for the weekend in our city so we stayed at the Hilton. They did not offer any specials for locals which was a little disappointing. The handicap elevator near the garage was broken which greatly affected our comings and goings from the car with a wheelchair and a stroller. The room was nice and quiet and clean but the elevators were hectic and small. The pool was nice, but I noticed trash and junk in the bushes. The lifeguards were good but they would yell "HEY, get down", from across the pool. I guess they had forgotten that the kids were also paying guests. Public pool lifeguards are more polite and quiet. It was not as relaxing as I had hoped and just because of the inconveniences and yelling and high traffic in the elevators.

Reviewed Mar 2015
3.4

review from

Overcrowded, not enough staff, not enough pool space and seating for the amount of people the hotel houses, lots of construction, less than peaceful stay- glad we were only here one night

Reviewed Jan 2015

Hilton Hawaiian Village Waikiki Beach Resort

$249+

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