Hilton Hawaiian Village Waikiki Beach Resort

We stayed at Hilton Hawaiian Village as my daughter was graduating from college and had always wanted to stay here so even though it was more expensive than other options, we chose to come here.  Check in was completely chaotic. Drop your luggage off and then have to go park your car in their $27 a day parking (I had other parking arrangements) - so no complimentary parking while checking in.  Took over an hour to check in. Got an agent who had no idea what she was doing. Had two double beds reserved - kept offering me a king that I did not want. Struggling to make it through transaction at every point - manager would come by help her with something-she would wander off. Finally had to call manager over myself and ask her to complete the booking.  Asked for complimentary parking (why should I pay for the inconvenience of their check in process?) and was told to go to another desk where it took him fifteen minutes to figure out how to give me a free parking voucher.  Room was okay. Ever...

We booked this trip in a very short time period. We booked on October 4th and arrived October 28th. The only difference in our booking, was not Rainbow resort view. But instead Tapa resort view, which was fine as they were, doing remodel, on Rainbow. Much less noise to deal with, also check in and check out, could have been smoother. The one thing that is really nice about this resort, were the courtesy rooms. Check out is at 11 a.m., we were on a red eye for that day. We were able to check out, leave our luggage in storage. Drive around the Island, return use the courtesy rooms, to freshen up for flight. And all the employees, were nothing short of helpful and polite. I have read people complain they hear nothing about the courtesy rooms. Not true in the check in area, there is a sign posted, you just let them know the day before you leave. My Family had a great time and would stay here again.

THIS TRIP WAS TO CELEBRATE MY FIRST ANNIVERSARY WITH MY HUSBAND.  I HAD BEEN PLANNING IT FOR 6 MONTHS AND EVERYTHING WAS WELL WORTH THE PLANNING AND TIME PUT IN. WE HAD AN AWESOME TIME!!!  MY ONLY SUGGESTION WOULD BE TO EXPECT TO SPEND MORE THAN YOU PLAN.  WILL DEFINITELY RETURN TO THIS EXACT SAME PROPERTY.  

I have been to Hawaii 3 times, this making it my 4th. I had never stayed at the Hilton Hawaiian Village but always wanted to. I found my room as well as the hotel(Diamond Head) to be somewhat outdated. The hotel is in desperate needs of remodeling. I felt at one point like we were being nickel and dime for every little thing. I think the resort charge is just ridiculous especially if you don't utilitze what the hotel is offering. We were out and about most of the day so the resort activities, were a complete waste of time for us. Ergo why should we be charged a fee for things we are not using? Overall, it is just average, I have stayed at much better hotels in Hawaii.

This was a great hotel stay for us - right on Waikiki Beach! There are a lot of activities on the hotel grounds to take advantage of and it is a pick-up point for many of the tours you can take on the island while staying there.

We reserved our room 5 months in advance - an ocean view room with a king size bed.  Because of the crowds and chaos in the lobby, it took us 90 minutes to park the car and check into our room.  After standing at the check in counter for 30 minutes, we were told that there were no rooms available with a king size bed, but that they were excited to offer us a room with two full size beds, and that is was better because it slept 4 people.  Umm....there were only two of us.  They were not able to offer us the room that we had reserved.  We spent a lot of money on airfare and and a significant amount on this hotel room.  While we were at the resort, there was no effort to make this right, and there was no apology.  Checkout was equally chaotic.  I would never choose to stay here again.  We have stayed at Hilton in the past, but we were treated like a number here.  Not impressed.

This trip was my family's very first to Hawaii and we could not have been happier to have stayed that the Hilton Hawaiian Village. We loved our room in the Tapa Tower which had a stunning view of the beach. Every member of staff that helped us was magnificent and wonderfully friendly and always there to assist however they could! Every pool was terrific and we had a lot of fun at the Lagoon (but USE SUN SCREEN HERE as there is NO SHADE)! We chose this location with our young daughters in mind given that they LOVE gift shops and the amazing shopping opportunities present at the Village gave us many fun shops to explore! If we had any complaints, the most significant one would be the lack of solid family dining option that provided value and diversity. We tried CJ's Deli, Pronto Pickle, Round Table Pizza, but none really provided a good meal (and we expected expensive food akin to Disney Theme Park eating, so I'm not knocking these places due to price - although $50 for two medium Round ...

Had a great time. The breakfast buffet at lanai was ok. The service was and atmosphere was great. All the staff was pleasant and very helpful. The rooms were clean and fully stocked. It was pricey but overall an excellent experience. 

We had a great room, great view and the facility and staff was wonderful!