Guest reviews
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Overall Rating
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9.1 "Excellent wellness & sports facilities."8.9 "
top-notch fitness area , thought 89%." -
9.1 "World class service."9.5 "95% found the
staff to be very friendly ." 9.1 "91% said thereception staff was great ." 9.3 "93% thought theservice was very professional ." 9.3 "Housekeeping was great , according to 93%." 10.0 "100% werehappy with the shuttle service ." -
9.0 "Excellent pool."
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8.2 "Bar is amazing."
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8.0 "Location is great."9.3 "
Great parking , according to 93%." 8.1 "Easily accessible by car , said 81%." 9.0 "City centre within easy reach , said 90%." 10.0 "100% thoughtparking was inexpensive ." -
7.0 "Nice rooms."5.9 "Only 59% said
rooms were big enough ." 6.2 "62% thought theminibar was ok ." 6.8 "68% thought thekitchenette was ok ." 6.3 "Only 63% thought theair conditioning was adequate ." -
6.4 "Average amenities."6.6 "66% thought the
building was acceptable ." -
6.3 "Breakfast is mediocre."5.8 "
Breakfast prices were ok , according to 58%." -
6.1 "Internet is average."
Overall Rating
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9.1 "World class service."9.3 "93% found the
staff to be very friendly ." 9.0 "90% said thereception staff was great ." -
8.4 "Good value."
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7.9 "Good location."
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7.0 "Nice rooms."7.9 "79% said the
beds were comfortable ." -
7.0 "High comfort."
Overall Rating
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9.2 "World class service."9.4 "94% found the
staff to be very friendly ." -
8.1 "Good value."
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7.8 "Good location."
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7.2 "Nice rooms."8.1 "81% said the
beds were comfortable ." 7.1 "71% saidrooms were clean ." -
7.2 "High comfort."8.1 "81% said the
beds were comfortable ." -
6.2 "Average amenities."6.5 "65% thought the
building was acceptable ." -
6.1 "Breakfast is mediocre."
Overall Rating
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8.5 "Great service."9.2 "92% found the
staff to be very friendly ." -
8.1 "Location is great."
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7.9 "High value."
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7.1 "Tasty food."
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6.6 "Average comfort."
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6.5 "Breakfast is mediocre."
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6.3 "Rooms are ok."
Overall Rating
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9.2 "World class service."
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8.3 "Location is great."
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7.4 "Nice rooms."8.3 "83% said the
beds were comfortable ." -
7.4 "High comfort."8.3 "83% said the
beds were comfortable ." -
6.3 "Vibe was decent."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.4review from
Very neat and clean. Room is a little small, but it wasn't an issue really.
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10.0review from
Reall good walls are just thin
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10.0review from
It was clean, comfortable and quiet.
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7.6review from
Great room, good quality for money, clean, quiet, Upon checking in we were asked for a credit card for incidentals, which is normal. However, we were never offered the amount that would be put on hold. We had to ask how much would be put on hold. We were told 50.00. Because it struck us as weird that the amount was not offered upon arriving in the room we checked the amount requested. 150.00 we're put on hold. We called the front desk and we're told that it should not have been 150.00 (after we pointed out that the room was prepaid and it is not usual to charge the whole night's fee on a prepaid room) and that it would be returned. It was not. It still appeared on our statement. Not cool.
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7.3review from
I liked the price! The clientele made me feel uncomfortable.
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4.3review from
There was a free shuttle bus that took me and my friend to the Galleria. The breakfast buffet was nice. The room was clean, but noisy. The staff were surly and slovenly and unresponsive. The rooms were noisy as next to the freeway (should have more sound proof windows then). City taxis refused to go to this hotel or didn't know where it was. Cleaning staff ignored 'do not disturb' signs and were very noisy. Biggest problem was that it was in the middle of nowhere and I had to take the free shuttle bus (runs three times a day) to get to the Galleria and then take a taxi to anywhere else. The shuttle bus only travels in a 5mile radius.
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6.0review from
Room good bed good and breakfast good When check out there appear some stange bill such as the phone bill and breakfast bill(my breakfast should be include)
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6.4review from
Comfortable room, gym, pool, great breakfast. They did not have my booking.com reservation. Then they accomodated me but did not note that breakfast is included so I had to sign for my breakfast bill and then re-claim it at check out. Pool opening times are not on hotel book in the room. Also pool does not have changing facility and this was not advised to me by the reception staff or the hotel book so I went down and had to go back up to the room to change, back down again and then go back up all wet ! One of the main reasons for me was the shuttle to Galeria but last shuttle is at 4.30 pm. Again, this was not stated on hotel info on booking.com
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7.6review from
They allowed us to bring our two dogs in without an additional pet fee, they had toiletries made by Bliss, Starbucks coffee, and Tazo tea in the hotel room, and the internet was free. The wireless internet signal was very weak on the 8th floor.
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5.2review from
Yes they did not have wireless internet and cable interned did not work. How can conduct business without internet now a days.
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5.6review from
its location to the convention the rooms were old. no microwave or ice box in room.
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6.8review from
Clean, quiet, convenient location near restaurants between downtown and IAH airport.
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7.6review from
Great room, good quality for money, clean, quiet, Upon checking in we were asked for a credit card for incidentals, which is normal. However, we were never offered the amount that would be put on hold. We had to ask how much would be put on hold. We were told 50.00. Because it struck us as weird that the amount was not offered upon arriving in the room we checked the amount requested. 150.00 we're put on hold. We called the front desk and we're told that it should not have been 150.00 (after we pointed out that the room was prepaid and it is not usual to charge the whole night's fee on a prepaid room) and that it would be returned. It was not. It still appeared on our statement. Not cool.
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7.3review from
I liked the price! The clientele made me feel uncomfortable.
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7.6review from
They allowed us to bring our two dogs in without an additional pet fee, they had toiletries made by Bliss, Starbucks coffee, and Tazo tea in the hotel room, and the internet was free. The wireless internet signal was very weak on the 8th floor.
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6.8review from
Clean, quiet, convenient location near restaurants between downtown and IAH airport.
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4.3review from
There was a free shuttle bus that took me and my friend to the Galleria. The breakfast buffet was nice. The room was clean, but noisy. The staff were surly and slovenly and unresponsive. The rooms were noisy as next to the freeway (should have more sound proof windows then). City taxis refused to go to this hotel or didn't know where it was. Cleaning staff ignored 'do not disturb' signs and were very noisy. Biggest problem was that it was in the middle of nowhere and I had to take the free shuttle bus (runs three times a day) to get to the Galleria and then take a taxi to anywhere else. The shuttle bus only travels in a 5mile radius.
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6.0review from
Room good bed good and breakfast good When check out there appear some stange bill such as the phone bill and breakfast bill(my breakfast should be include)
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6.4review from
Comfortable room, gym, pool, great breakfast. They did not have my booking.com reservation. Then they accomodated me but did not note that breakfast is included so I had to sign for my breakfast bill and then re-claim it at check out. Pool opening times are not on hotel book in the room. Also pool does not have changing facility and this was not advised to me by the reception staff or the hotel book so I went down and had to go back up to the room to change, back down again and then go back up all wet ! One of the main reasons for me was the shuttle to Galeria but last shuttle is at 4.30 pm. Again, this was not stated on hotel info on booking.com
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5.2review from
Yes they did not have wireless internet and cable interned did not work. How can conduct business without internet now a days.
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5.6review from
its location to the convention the rooms were old. no microwave or ice box in room.
