Located at the heart of the famed Houston Galleria shopping mall, the renovated and revived The Westin Galleria Houston offers the best of Texas to guests. The hotel is 13-miles from the William P. Hobby Airport and 19 miles from the George Bush Intercontinental Airport, while free parking is just one of the many perks this hotel has to offer.
Guest rooms in the newly refreshed hotel offer a number of amenities to vacationers. Air-conditioning, in-room refrigerators, newspapers, room service, and WiFi (paid) all serve to offer a comfortable, close to home feeling for guests. The property also features a year-round outdoor pool, dry cleaning, the Lobby Bar, and the WestinWORKOUT® Fitness Studio.
Guests at The Westin Galleria Houston can dine at one on-site restaurant, The Daily Grill, which serves American cuisine. Just outside of the hotel property, guests can choose from 78 nearby restaurants that range from fast food to fine dining.
Those looking to experience all that Houston has to offer will be right at the center of the action when staying at The Westin Galleria Houston. Aside from the bustling shopping and dining at the Galleria, guests can enjoy a wide variety of activities and attractions. The Gerald D. Hines Waterwall Park provides natural beauty and wonder, while the Houston Zoo, Buffalo Bayou Park, and the Houston Museum of Natural Science are all within 5-miles.
Guests of all ages will enjoy the lively atmosphere and wide range of dining, shopping and entertainment options within steps of the Houston Hotels, The Westin Galleria Houston.
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I expected a lot more for $300/night. Room was quiet but felt like a Holiday Inn Express and not a 4 star luxury hotel that the Westin claims to be, Linens were poor quality. The hallway had a terrible odor that they staff must have been aware of as there was an extremely loud air purifier running all morning. The only redeeming quality was the location, but I have stayed in the same vicinity for about 40% less with better amenities. Gym was tiny, not a “fitness center”, with very little equipment.
Pros. Lack of flexibility. Had to increase a night and the reservations could not be done together.
Cons. Noise from machines.
Pros. Nothing, we did not stay here, we canceled our trip to this hotel
Cons. Perhaps if we stay there in the future, we can give an honest review
Cons. The TV didnt work and the room had no clcck or alarm clock
Pros. The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be.
Cons. I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.
Pros. All employees were SUPER friendly
Pros. Front desk staff are friendly.
Cons. DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.
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What are the amenities offered in the guest rooms?
The guest rooms offer air-conditioning, in-room refrigerators, newspapers, room service, and WiFi (paid) to ensure a comfortable stay.
What dining options are available at the hotel?
Guests can dine at The Daily Grill, an on-site restaurant serving American cuisine, and also choose from 78 nearby restaurants offering a wide range of dining options.
What nearby attractions can guests visit during their stay?
Guests can visit the Gerald D. Hines Waterwall Park, Houston Zoo, Buffalo Bayou Park, and the Houston Museum of Natural Science, all within 5 miles of the hotel.
Is parking available at the hotel?
Yes, the hotel offers free parking as one of its perks for guests.
What can guests expect from the hotel's customer service?
Guests can expect friendly and helpful staff, ensuring a pleasant and comfortable stay at the hotel.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Pet
The hotel is pet-friendly, but some guests reported issues with barking dogs. If you're traveling with a pet, it's advisable to inquire about the pet policy and potential noise disturbances.
Be Mindful of Additional Charges
Some guests were surprised by additional charges, such as high valet parking fees and expensive Wi-Fi. It's recommended to inquire about all potential additional costs before your stay.
Take Advantage of the Location
The hotel's location provides easy access to the Galleria shopping and dining options. Guests appreciated the convenience of being connected to the mall and the proximity to various attractions.
Check Room Amenities
While the rooms are generally modern and clean, some guests found the bedding uncomfortable and missed having a microwave. It's advisable to check the room amenities to ensure they meet your preferences.
Be Aware of Security Concerns
A few guests reported security issues, including theft. It's important to take necessary precautions and utilize the hotel's safety features to safeguard your belongings.
Plan for Traffic
The Galleria area can get busy, leading to traffic congestion. If you're driving or using valet services, it's wise to plan for potential delays and allow extra time for travel.
Verify Room Type Upon Check-In
Some guests experienced discrepancies between the room type booked and the room received. It's advisable to double-check your room type upon check-in to ensure it aligns with your reservation.
Inquire About Early Check-In
Several guests appreciated the option for early check-in. If you have specific timing needs, it's recommended to inquire about early check-in availability in advance.
Address Noise Concerns
While the hotel is generally quiet, a few guests mentioned noise issues, such as doors slamming and hallway disturbances. If you're sensitive to noise, it's advisable to request a quiet room location.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | May |
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High season | March |
Average price (weeknight) | $239 |
Average price (weekend night) | $303 |
The Westin Galleria Houston is located at 5060 West Alabama Street in Uptown, 6 miles from the center of Houston. Gerald D. Hines Waterwall Park is the closest landmark to The Westin Galleria Houston.
Check-in time is 3:00 PM and check-out time is 12:00 PM at The Westin Galleria Houston.
Yes, The Westin Galleria Houston offers free parking.
The Westin Galleria Houston is 12.7 miles from Houston Hobby. The Westin Galleria Houston is 18.5 miles from Houston George Bush Intcntl.
Yes, The Westin Galleria Houston has a pool onsite.
KAYAK scours the web for all room deals available at The Westin Galleria Houston in Houston and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Westin Galleria Houston and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Westin Galleria Houston.
Value for money | 7.7 |
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Distance to city center | 6.0 mi |
Nearest Airport | Houston Hobby |
Distance to airport | 12.9 mi |