Spacious, clean room & is attached to the Galleria. Smart move in the Destination Fee of $25 for food & beverage credit. Friendly service all around.
4 stars
The Westin Galleria Houston
Photos of The Westin Galleria Houston
Overview
Located at the heart of the famed Houston Galleria shopping mall, the renovated and revived The Westin Galleria Houston offers the best of Texas to guests. The hotel is 13-miles from the William P. Hobby Airport and 19 miles from the George Bush Intercontinental Airport, while free parking is just one of the many perks this hotel has to offer.
Guest rooms in the newly refreshed hotel offer a number of amenities to vacationers. Air-conditioning, in-room refrigerators, newspapers, room service, and WiFi (paid) all serve to offer a comfortable, close to home feeling for guests. The property also features a year-round outdoor pool, dry cleaning, the Lobby Bar, and the WestinWORKOUT® Fitness Studio.
Guests at The Westin Galleria Houston can dine at one on-site restaurant, The Daily Grill, which serves American cuisine. Just outside of the hotel property, guests can choose from 78 nearby restaurants that range from fast food to fine dining.
Those looking to experience all that Houston has to offer will be right at the center of the action when staying at The Westin Galleria Houston. Aside from the bustling shopping and dining at the Galleria, guests can enjoy a wide variety of activities and attractions. The Gerald D. Hines Waterwall Park provides natural beauty and wonder, while the Houston Zoo, Buffalo Bayou Park, and the Houston Museum of Natural Science are all within 5-miles.
Guests of all ages will enjoy the lively atmosphere and wide range of dining, shopping and entertainment options within steps of the Houston Hotels, The Westin Galleria Houston.
Latest deals for The Westin Galleria Houston
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Westin Galleria Houston
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free parking
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Basics
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Hypoallergenic
- Adapted bath
- No smoking
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Bathroom
- Raised toilet
- Shower
- Additional bathroom
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Minibar
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
General
- Seating area
- Sofa
- Telephone
- Carpeted
- City view
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Fold-up bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Free parking
- Valet parking
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Outdoor
- Garden
Things to do
- Gift shop
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of The Westin Galleria Houston
8.3
Very good
814 verified ratings
Wonderful
440
Very good
140
Good
91
Okay
40
Fair
44
Mediocre
19
Poor
40
Summary of reviews
Guests say
Guests appreciated the great location and spacious rooms, highlighting the comfort of the beds and quality of room furnishings. However, there were significant concerns regarding cleanliness, with reports of stained towels and sheets, as well as issues with service, including miscommunication and unprofessional behavior from staff. Additionally, some guests faced problems with parking and internet charges, detracting from their overall experience.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.3 out of 10
180 reviews
8.4 out of 10
5 reviews
All reviews
I expected a lot more for $300/night. Room was quiet but felt like a Holiday Inn Express and not a 4 star luxury hotel that the Westin claims to be, Linens were poor quality. The hallway had a terrible odor that they staff must have been aware of as there was an extremely loud air purifier running all morning. The only redeeming quality was the location, but I have stayed in the same vicinity for ...
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Pros (+) Lack of flexibility. Had to increase a night and the reservations could not be done together.
Cons (-) Noise from machines.
Pros (+) Nothing, we did not stay here, we canceled our trip to this hotel
Cons (-) Perhaps if we stay there in the future, we can give an honest review
Cons (-) The TV didnt work and the room had no clcck or alarm clock
Pros (+) The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be.
Cons (-) I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by...
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Pros (+) All employees were SUPER friendly
Pros (+) Front desk staff are friendly.
Cons (-) DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, t...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities offered in the guest rooms?
The guest rooms offer air-conditioning, in-room refrigerators, newspapers, room service, and WiFi (paid) to ensure a comfortable stay.
What dining options are available at the hotel?
Guests can dine at The Daily Grill, an on-site restaurant serving American cuisine, and also choose from 78 nearby restaurants offering a wide range of dining options.
What nearby attractions can guests visit during their stay?
Guests can visit the Gerald D. Hines Waterwall Park, Houston Zoo, Buffalo Bayou Park, and the Houston Museum of Natural Science, all within 5 miles of the hotel.
Is parking available at the hotel?
Yes, the hotel offers free parking as one of its perks for guests.
What can guests expect from the hotel's customer service?
Guests can expect friendly and helpful staff, ensuring a pleasant and comfortable stay at the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Pet
The hotel is pet-friendly, but some guests reported issues with barking dogs. If you're traveling with a pet, it's advisable to inquire about the pet policy and potential noise disturbances.
Be Mindful of Additional Charges
Some guests were surprised by additional charges, such as high valet parking fees and expensive Wi-Fi. It's recommended to inquire about all potential additional costs before your stay.
Take Advantage of the Location
The hotel's location provides easy access to the Galleria shopping and dining options. Guests appreciated the convenience of being connected to the mall and the proximity to various attractions.
Check Room Amenities
While the rooms are generally modern and clean, some guests found the bedding uncomfortable and missed having a microwave. It's advisable to check the room amenities to ensure they meet your preferences.
Be Aware of Security Concerns
A few guests reported security issues, including theft. It's important to take necessary precautions and utilize the hotel's safety features to safeguard your belongings.
Plan for Traffic
The Galleria area can get busy, leading to traffic congestion. If you're driving or using valet services, it's wise to plan for potential delays and allow extra time for travel.
Verify Room Type Upon Check-In
Some guests experienced discrepancies between the room type booked and the room received. It's advisable to double-check your room type upon check-in to ensure it aligns with your reservation.
Inquire About Early Check-In
Several guests appreciated the option for early check-in. If you have specific timing needs, it's recommended to inquire about early check-in availability in advance.
Address Noise Concerns
While the hotel is generally quiet, a few guests mentioned noise issues, such as doors slamming and hallway disturbances. If you're sensitive to noise, it's advisable to request a quiet room location.
Location
5060 West Alabama Street, Houston, TX 77056
What's nearby
- Lakewood Church1.9 mi
- Buffalo Bayou Park3.9 mi
- Rice University4.4 mi
- Museum of Fine Arts4.5 mi
- Houston Museum of Natural Science4.6 mi
- Houston Zoo4.7 mi
- Hermann Park4.8 mi
- Sam Houston Park5.8 mi
- Co-Cathedral of the Sacred Heart5.8 mi
- Downtown Houston5.9 mi
- Houston Theater District6.1 mi
- Houston JPMorgan Chase Tower6.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin Galleria Houston
Low season | January |
|---|---|
High season | October |
Average price (weeknight) | $246 |
Average price (weekend night) | $272 |
When to book a room at The Westin Galleria Houston
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.7 |
|---|---|
Distance to city center | 6.0 mi |
Nearest Airport | Houston Hobby |
Distance to airport | 12.9 mi |