Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.2 "Terrific location."9.7 "97%
liked the proximity to shopping ." 7.6 "Great parking , according to 76%." 8.7 "87% thoughtparking was inexpensive ." -
7.7 "Good service."8.3 "83% found the
staff to be very friendly ." 7.5 "75% wereimpressed by the valet service ." 7.5 "75% werehappy with the room service ." -
7.1 "High comfort."8.2 "82% said the
beds were comfortable ." 7.6 "76% thoughtrooms were spacious ." -
6.4 "Food is average."
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5.8 "Rooms are ok."5.3 "Only 53% thought the
shower was ok ." 5.0 "50% thought thekitchenette was ok ." -
5.3 "Average cleanliness."6.9 "69% thought the
cleanliness of the hotel was average ." -
5.0 "Breakfast is mediocre."
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4.8 "Bad amenities."4.9 "51% thought the
building wasn't nice ." 2.5 "75%complained about the elevator ." 2.1 "79%didn't like the architecture ." 0.7 "93% thought thefacilities needed updating ." -
3.2 "Horrible vibe."1.6 "84%
criticized the unstylish hotel ." 3.9 "61%didn't like the unstylish hotel ." -
2.3 "Disappointing internet connection."1.8 "82% said the
wifi quality was bad ." 3.0 "70% thought it wasoverpriced ."
Overall Rating
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9.0 "Terrific location."9.6 "96%
liked the proximity to shopping ." 7.2 "Great parking , according to 72%." -
7.3 "Good service."8.0 "80% found the
staff to be very friendly ." -
6.7 "Average comfort."5.4 "For only 54%, the
noise level was all right ." -
5.8 "Rooms are ok."5.0 "Only 50% said
rooms were clean enough ." -
5.4 "Average cleanliness."5.0 "Only 50% said
rooms were clean enough ." -
5.0 "Average amenities."
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3.4 "Vibe wasn't good."1.9 "81%
criticized the unstylish hotel ."
Overall Rating
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9.2 "Terrific location."7.6 "
Great parking , according to 76%." 9.7 "97%liked the proximity to shopping ." 8.9 "89% thoughtparking was inexpensive ." -
8.0 "Very nice wellness & sports facilities."
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8.0 "Great service."8.4 "84% found the
staff to be very friendly ." -
7.1 "High comfort."7.9 "79% said the
beds were comfortable ." 7.8 "78% thoughtrooms were spacious ." -
5.5 "Rooms are ok."
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5.1 "Average cleanliness."
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5.0 "Breakfast is mediocre."
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4.7 "Bad amenities."4.8 "52% thought the
building wasn't nice ." -
3.1 "Horrible vibe."1.5 "85%
criticized the unstylish hotel ." -
2.2 "Disappointing internet connection."
Overall Rating
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9.3 "Terrific location."7.8 "
Great parking , according to 78%." 9.5 "95%liked the proximity to shopping ." 8.9 "89% thoughtparking was inexpensive ." -
7.8 "Good service."8.6 "86% found the
staff to be very friendly ." -
6.9 "Average comfort."
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6.1 "Average value."
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5.5 "Rooms are ok."
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2.6 "Disappointing internet connection."3.5 "65% thought it was
overpriced ." 1.8 "82% said thewifi quality was bad ."
Overall Rating
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9.2 "Terrific location."9.5 "95%
liked the proximity to shopping ." -
7.6 "Good service."8.3 "83% found the
staff to be very friendly ." -
7.6 "High comfort."8.5 "85% said the
beds were comfortable ." -
6.2 "Average value."
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5.7 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.4review from
The TV didnt work and the room had no clcck or alarm clock
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8.2review from
The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be. I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.
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10.0review from
All employees were SUPER friendly
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6.2review from
Front desk staff are friendly. DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.
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5.0review from
You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.
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6.3review from
Convenience and location were great. Late check out was good too. Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.
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6.3review from
Close to the shopping center and major attractions. Easy access to the city transportation and post services as well for whom they need. Free access to internet should be granted as I assume most of the stayers are businessmann.
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8.2review from
The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be. I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.
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10.0review from
All employees were SUPER friendly
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6.2review from
Front desk staff are friendly. DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.
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5.0review from
You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.
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6.3review from
Convenience and location were great. Late check out was good too. Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.
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6.3review from
Close to the shopping center and major attractions. Easy access to the city transportation and post services as well for whom they need. Free access to internet should be granted as I assume most of the stayers are businessmann.
