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The tv I don't like your coffee
Seemed like a new hotel, modern clean decor. Continental breakfast above average. Excellent that they provided turkey sausage. My room faced the Mall entrance across the street. The mall store signs were lit-up like a lighthouse beacon ALL NIGHT and the room did not have black-out curtains to draw. A little confusion about making up the room but that was quickly remedied.
Clean room, nice staff, kept up, not worn down,adequate parking, payphone Needed to do laundry, dryer was out for my stsy, working so I didn't have time to go to a laundromat so had to wear dirty clothes
Clean and new.
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Location and Price. The Staff is also excellent!!!!!
Our favorite thing about the hotel was the freshness of the 'modern' feel of the room and it's appointments - clean, simple, uncluttered - probably leading the field of where successful lodging is heading. Easy access to 495 and 90. Across from Cabelos! No negatives.
Either brand new or newly renovated. Very nice. The staff did seem a little cold but I'm beginning to realize this may just be a New England thing. Everyone seems a bit grumpy! No problems, just not a lot of active customer service or going above and beyond either though.
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I loved the remodel. The walls were paper thin and I could hear everything. I needed a good nights rest and instead was up off and on all night. Very disappointed.
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The staff was fantastic. The hotel was beautiful and had everything you could want. The mattress was warped and we could not get comfortable.
Lots of amenities, pool, fitness center, nice lounge So large parking is sometimes a bit far, however, plenty space available.
Entering the premises from highway is awkward and puzzle-like, even with GPS. It is advertised as a non-smoking premises, while our room had a strong, terrible odor of stale tobacco smoke!
Very clean hotel. Seemed well run. Parking was difficult
The nice part of the hotel was the location and appearance. The worst part was being accused of stealing by w staff member who was not on the clock. She called my boyfriend and I "these people". Her tone of voice and attitude was completely uncalled for especially at 4am. Also the room above mine smelled like cigarettes because the people above were smoking. My room has no fridge so I could not store the food I paid for so that was thrown away and a waste of money. In the morning my breakfast order was messed up twice which was also paid for. The room above or below mine was playing music till 5am. My boyfriend and I had no sleep.
Clean hotel, comfortable beds -Very difficult to locate even with GPS -Sink was made for hobbits -Who doesn't offer free wifi with the hotel room these days? -Staff seemed untrained and uninformed about the local area or between shifts (the night shift didn't really know how to handle misinformation between different shifts)
Starting with the stringy towels (The kind that you would use to wash the dog) The one bar of soap, very small. The $9.95 a day charge for internet. The security bar for th door that was loose and stuck thought I was stuck in the room. No refrigerator and a small ice bucket. It help exactly two small glasses of ice. I was shocked that this was a Sheraton The desk clerks new nothing about our event or that the event had a block of rooms reserved. I will not stay there again.
the pool was nice for the kids and we had adjoining rooms off the highway so the noise we were not used too
Complimentary breakfast should be included. Pool should be open for longer.
The comfort of the room, access to the pool, room service, the price, and the quick check in and out. What I didn't like was that me and my children were placed in a room (some short in communication between front desk and person checking the room), with a man we did not know. He was coming out of the bathroom, when we entered the room. Thank God he was nice, and also very understanding. That could have turned out bad since my daughter was the first to enter the room.
Seems in need of a renovation - lots of things in room not quite right. TV didn'the work, A/Canadian struggled, ripped blind, stained carpet. Didn'the like paying for WiFi separate, but when I did, slow, slow, slow.
Clean and well designed. Infastructure is in need of updating, i.e. outlets.
Nice updated decor and furniture. Hotel personel was friendly. Bar restuarant closed early, by 11 pm so it was hard to get something to eat or have a cocktail/ nightcap.
The rooms were clean and beds comfortable, though on the second day, they didn't replace all the glasses with clean ones or clean out the ice bucket. At check-in we were informed our 2 rooms were no where near each other so they checked us into 1 room and told us they would call when the other room was ready. They didn't. I had to go down a couple of hours later to ask for our other room. I made the reservation months ago so they should have put the rooms side by side but they didn't. Furthermore, I had a package at the desk, which they did not tell me about.
The staff was amazingly friendly--from the front desk to the breakfast crew to the room maintenance staff. Also, the location gave great access to major highways as well as Middlesex Turnpike (to get to the Alewife T station). It would be nice if they could refinish the metal in the elevator cabs. The rest of the interior decorations were fun and creative, but then you get into elevators that look abused and it took away from the overall effect.
The breakfast was wonderful! The room was very cozy and the bed was comfortable. Good lighting in the bathroom and good water pressure. The old blower/heater unit on the floor,against the wall. Feels very 1970s!
Danielle and Heather at the front desk were very helpful and friendly. Overall the staff seemed very nice. I would go back.
The hotel offers large suites with friendly and green surroundings. As European, I don't like the fact that all breakfeast dishes are plastic and to be trashed (knowing that this is still common in the US...)
The staff was very friendly. The room was big and well kept.
Room was clean and well maintained. Some breakfast items were above expectations while others were below expectations (is it possible to water down scrambled eggs...seemed like it). Too few staff speak or understand english. Advertised items (grab and go breakfast) did not exist, and given a run -around when I asked about it (last person in the chain said "no!"). Overflowing trash can in front of the hotel is an eyesore and sanitary issue.
My sister and I enjoyed the suite! Plenty of room and the kitchen added an extra plus.
The property is in need of some TLC or attention. I have stayed with Sonesta before but would not stay again if this was first experience with them. Bathroom had hair on the edge of tub and in the corner of bathroom - not reassuring that room was clean. The door to the bathroom didn't close all the way because the door frame was warped. Some very strong fragrance - perhaps room deodorized was so overbearing you could taste it. Dirty knives in the silverware drawer. Front desk didn't ask how the stay was or I might have shared this with them. Very disappointing stay
The hotel was quiet, room is big enough and breakfast is actually very good. None, it was the perfect stay!
The rooms and facilities were great. The staff was professional and helpful. I've had better breakfasts at economy hotels. The food quality was very disappointing and not up to the standards I expected (given the cost and quality of the facility).
Clean Accomadations came as a couple was given room with two twin beds said third party booking so they couldnt fo anything ?? there was no more king rooms Or queen beds im guessing
From the time I walked through the door, I was the most important person standing in front of the agent. They made me feel like I had stayed there before. They made sure at everthing was taken care of. None
I had an extremely pleasant stay, and would absolutely recommend this hotel to anyone who is looking for an affordable option right outside of Boston that has exceptional customer service. I stayed here on a visit from FL to see my family, and wanted to enjoy the serene environment of Lexington as an escape from the city. Everything was flawless with our stay.
Very clean, modern and the staff was so helpful and sweet. Not a thing.
the staff were both kind and helpful
The bar area, food was good, drinks we're good. The contemporary look was nice, overall great experience. The pool area was very small and extremely hot.
The building is a leed gold, which means green energy efficient building with great indoor air quality. The hotel staff was very professional and helpful. I would love to stay there again. The pool water was full of salt and chlorine.
It was very different from the standard hotel looks, in that they are very colorful and the organization of the space and room is very unique. Definitely nice to see a hotel that is not the standard fare, especially outside of a major city. The king sized bed was pillow top and felt amazing. They had so many pillows on the bed that we had to move some off to a lounge chair. They gave out (free) bags of ice downstairs in the snack bar area instead of having an ice dispenser on each floor, which was another oddity, but we were ok with that. No complimentary breakfast, but there was an area where they served food if you wanted to order it for 24hrs. They have shampoo and body soap dispensers that are attached to the wall under the shower head. First time we saw that, and not sure if we liked it or not because it can be opened by guests and refilled, but it was better if you use a lot of shampoo and conditioner. They use Bliss products which was nice. Room was very well lit, with two separate overhead reading lights at the bed. Indoor pool was nice since it closed at 11pm. The water was a good temp but theres lots of chlorine in that water though. Overall a clean and neat experience at this hotel. I'd recommend it. Water pressure in the shower could be better. It didn't feel strong enough to wash away all the soap. Hard to get out of the parking lot of the hotel into the main road, as the stop light took about 8 minutes to change to green. Not sure if this may be a city street light issue, but they should probably have a better exit onto a main road. Bathroom could be a bit bigger as the fridge was underneath the bathroom sink.
Very nice lobby / restaurant area. Extremely comfortable beds. Inconvenient facilities and amenities in the room. Room had "budget"-grade fixtures and amenities (bathroom / furniture in room). Not pleased with that after paying for a premium hotel.
I loved the pool, hot tub, and sauna. It was so nice and relaxing. I particularly liked that it all stayed open until 11pm, because at so many hotels the hours are hard to use. 6am-11pm gave us plenty of time to take full advantage of the relaxing. The beds were very comfy. The services was nice. We had room service breakfast and the man who brought it was very nice and polite. The front desk helped us a lot by allowing us an extending check out due to a wedding we had to prep for. The fire place and wall of water in the lobby were beautiful. It is a great location. Peacefully situated but also close to a huge mall so you can get all sorts of food and anything you needed. The restaurant and room service in the hotel were very expensive. Luckily there is a mall down the street with much more affordable options. We went the the rain forest cafe and had fun. Other than that I really loved everything. It was a great day and just what we needed.
Everything was awesome
Location is nice. Right off the highway and close to upscale mall. Need more selections in the longe. Didn't seem to care about upgrading elites.
Liked the room. Breakfast was very nice. Staff very friendly & accomodating. Convenient to hospital and loved the shuttle. Asked for a robe & extra blankets as my husband had surgery the day before & was cold. Staff brought them, but they were both so raggedy & torn that I almost hated using them. Seriously they need to be brought to the local shelter for dogs. Time to replace or don't offer them.
Everyone I encountered was helpful. After only 2 days staff were saying hello. Having a Starbucks set up in the morning was particularly nice. Dining in the restaurant was fantastic. Food very good. The facility is over priced for the suburbs. The rooms Do not justify the price.
The cleanliness of the room was amazing. The decor was great. The staff was very friendly. There was nothing I didn't like.
Room is comfortable.. Good bed. Too noisy during the day due to current renovation. Had to change room, but still noisy.
Comfortable and quiet
The staff was very nice,we felt very velcome and it was nice to have the scuttle driving os to the mall .
just a very nice place- everything was wonderful just finding it in the dark, sign by the road would help
Our room at this property had a serious ventilation problem which they acknowledged but made no effort to mitigate. The heavy odor of cooking bacon woke us each morning at 5am and did not immediately dissipate rather lingered in the room and hallways. The odor was strong and very offensive.
good quality hotel with excellent services
The hotel was very good value,convenient to access,the staff was fiorst class and we enjoyed our stay. not applicable
This hotel is so well maintained and spotlessly clean. Even though it's not a 5 star hotel it's large enough that it's well staffed all the time. Even when we had our "do not disturb" sign out in the morning our room was quickly cleaned when we were out in the afternoon. We were in town to visit our son and hotel staff were very helpful in accommodating our 2 young (age 3 & 6) granddaughters when they came to stay with us a couple of nights. Also the hotel was full of HS Soccer teams in town for a tourney and the hotel strictly enforced "quiet hours". I was very pleased with that! Also loved that the coffee maker is a Keurig. They don't furnish many pods and they were not my favorite brand, but there's a grocery very close to the hotel so we bought a box of our favorite brand and also a small carton of half and half and kept it in the fridge. We really liked having a fridge and a microwave in the room. We have special diet needs so we actually made our own breakfast in the room. Was fun to make popcorn for the kiddos and watch a movie with them before bedtime too! The hotel is so close to shopping! Burlington Mall is very nice. The indoor pool is large which is good but the maintenance staff does not understand that it's an INDOOR pool! When maintaining an outdoor pool the wind and sun deplete chemicals, therefore a lesser quantity of chemicals are needed indoors. Some people may believe that more chemicals = safer sanitation, but that's not true. I've been responsible for maintaining a pool and too much is just too much. Even with an outdoor pool if there is too much chlorine in the water you use large fans to lower the concentration (yes- wind, even from fans, removes chemicals from the water). The water was cloudy (it should be clear if chemicals are used appropriately) and also foamy which means too much fungi control chemical was used, which is very unfealthy. I bought goggles to protect my granddaughter's eyes, but they still had an itchy rash from the water, probably from the fungicide which not really needed very often indoors since direct sun is what causes fungi in a pool. An over chlorinated pool is not dangerous to your health, just unpleasant, but when the water is foamy and cloudy, that's very bad. I really wanted to prop all the doors open and set up some fans!
I like the atmosphere and everyone was very nice and it was quite too. I didn't like how small the bathroom was..I felt closed in, also didn't like that my room was next to an elevator.
The shuttle drivers were extraordinarily friendly! Alfred mentioned that we were near Lexington and took me to all of the sights. He and the other drivers definitely helped to make my weekend stay awesome! The room itself was wonderful and very comforting to come home to each night! 5/5 would recommend.
a very short visit, great room!
Clean, quiet and extremely comfortable. Luxurious bedding, mattress and furnishings. I did hear the alarm clock in the room next to me go off at 5am. This was disturbing but the hotel was very quiet and sound proofed.
Nice breakfast and breakfast room with a variety of seating. Spacious room. Quiet. Great location. Clean. TV channels did not match list in room. No microwave in room. Awkward parking. Wasteful laundering of sheets and duvet cover for extended stay. Also wasteful discarding of partially used toiletries. Awkward configuration of bathroom amenities since toilet and sink were often used by second person while shower was in use. The space was very tight.
Friendly staff helped us find local activities for one of our family members. Breakfast was great - well managed, clean, friendly atmosphere,, and great selection.
The comfortable beds Very noisy air conditioner
Staff + location Mattress
Breakfast was much better than average hotel breakfast. Staff was very friendly and professional. Room was clean with lots of easy-to-reach outlets for charging electronics. Shower drain ran slow.
Quiet, clean, excellent staff, very good breakfast. 20 minutes from Boston downtown.
Convenience to the interstate, not far from the Boston area. Breakfast selection and variety. Cleanliness, One of the quietest hotels I have stayed in,.
Comfortable bed; nice free breakfast dining area; friendly staff.
Really good service. I will stay again.
They charged unwanted things for me . And no compline try break breakfast
Friendly staff premises very clean.Especially liked the welcome cookie..Breakfast room staff gave the start of your day a good buzz. Overall very pleasant!! The walk to get to the room, but then it is a big hotel.
Comfortable and clean Needs a snack bar in addition to main restaurant . Something for quick bagel, muffin, donut in morning
Clean, well decorated, attractive, and comfortable room. Old tv without hd. Most hotels these days have flat screen hd. But this is not critical. Appreciated the wifi in the room at no charge None really
1) The business centre. It was very useful for me. 2) Breakfast was decent, but I think the team could be more friendly to a foriegner, by asking if they need anything....it would go a long way 3) I was surprised, that there were no bell boys. This really amazed me, when the front desk girl walked up with me...it was a lovely gesture...and I respect that a lot. 1) Wished there was more to do and see on the property 2) I was expecting a Suite, I did not get an answer when I had booked it and I did not know what it costs, as I wanted to stay in a Suite. 3) I would like more channels on the TV. 4) My booking done through www.booking.com had been in principle ignored. ie, I was first offered 2 separate beds and smoking option, I had to finally settle for smoking option as I wanted a king bed as per what I had booked!!
The stay was great the service was outstanding i will definetly go back
Hotel provided shuttle service for marathon runners and was exceptionally organized. Rooms were great. Restaurant service wonderful Can't think of anything they missed
The hotel had no one there on a Friday night, so it was very quiet, even on the ground floor. The linens were clean, and the pool and gym were very tidy as well. You also get a complimentary cookie when you check in. I found a used Qtip on my night stand, but the room was clean other than that. When I went to the front desk to ask for a toothbrush and toothpaste (which I forgot to bring) they were very stingy and hesitant to give me the products.
The rooms were nice, comfortable. I ordered room service, food was very good, service was fast, servers were very friendly and helpful. Good location, lots of restaurants around. It was quiet around our rooms save for a little construction noise, very enjoyable. Got cookies upon arrival : ) There were some pounding noises due to construction on the floor below, but not too bad. I was sleeping late, so it woke me up around 10 am on Sunday, which surprised me. Their tv service could be better - no on demand channels and no tv guide channel to know what was coming up next.
It was the perfect stay before the Boston Marathon. They had everything needed to be prepared for the race... good Italian food close by, a fridge in the room, great breakfast in the morning, and even a shuttle to the start of the race!
Staff was great! Very accommodating, clean room, smelled great, quiet and easy checkin/out My girlfriend whacked her ankle on the bedframe that was out of place..It was unsafe and not a good thing. Her ankle is now swollen and it is messing with her work schedule. I can not go back to this place because of this...
Vibe (modern design) Comfortable and clean room. Comfortable bed. Location Value for money Coffee machine should be better Noisy old AC Old Windows
The rooms were beautiful and the beds were incredible. The breakfast was excellent as well. I felt very pampered.
Nice breakfast, but heavy on the sugar and carbs. Has workout center and small pool. Billed themselves as providing free airport shuttle & there was none. Suggested I call a cab ($100 ride) instead. Did not provide cleaning service because it was a holiday weekend. Staff utterly unapologetic. did not provide evening happy hours on holidays, either. The most eye-rolling I've ever seen in a hotel staff. They were full of themselves.
loved the breakfast. was pleasantly surprised with the accomodations as some reviews said they were too stark. However, I thought they were very comfortable, lots of perks. Thought the beds, while comfortable, seemed to have valley from use. Also, did not like choice of teas.
They serve you in plastic cups. No restaurants. It says breakfast included but there is only a basket at the reception with a pile of croissants. Beautiful view over the trucks, therefor, you better not change your clothes in your room with no closing the curtains.
The room was comfortable, clean everything was fine. Nice breakfast spread and why don't all hotels have free wi-fi throughout?
The only good thing I can say is that the accommodation was comfortable. This was the lease welcoming Hampton Inn that I have ever stayed at. Staff was not at all friendly and security was ridiculous. I have never been in a hotel with so much security. I mean they were storming around the hotel, standing in the hallways and scaring our hockey kids to the point of nightmares . They are 9-10 year old boys. I never felt at ease and relaxed
We were delight with the staff and the hotel. There was a guy at the front desk (the one from Albania) who was very charming and addressed us to a very good place to have dinner around.
Welcoming staff Clean room Everything worked Nothing to dislike
This place was really quiet and very generous while my stay. I only was there for one night, due to my training I had for the weekend, but I got a chance to take a tour myself and did love the cleanliness of the hotel. Food was great at the hotel. Do recommend it !
The room below had four barking shelties that marked to go out at 6:00 am. They barked while they played. They barked when the wanted to come in. This repeated hourly. Their barking could easily be heard through the glass windows. Frequent calls to the front desk resulted in their suggesting that I move to a different floor farther from the noise. To take this advice I would have to: (1) repack my clothes and my wife's into our suitcases (2) do the same for the refrigerator items (3) same for cabinet stored food items. Then (4) load cart and move to another room; (5) unpack suitcases; (6) unpack cooler; (7) unpack food stuff. During this discussion - no-one from management contacted my - only front desk clerks - and only when I called. They never initiated any contact. My time isn't free - nor is it my job to adhere to the glowing promises Hilton makes regarding customer care and satisfaction. Instead I called the corporate office; explained the above history; received a voucher for nights to be used at any Embassy Suites within a year. While this seems fair - the original problem is inexcusable. Why/how can a guest bring four dogs and allow them to run free in the hotel courtyard before dawn? What guest would think they can impose this on other guests? Also note: Beware - this hotel does not provide alcohol during the evening guest reception the way they do in other states.
The staff was helpful over the phone, trying to help me find my way there when I got lost. They mapquested the directions and read them over the phone to me as I was driving. The shuttle was not working. We were hoping to utilize it to go out for dinner (not knowing our way around), but they said it was broken down. They said they'd try to get another one to help us out, but by the time we needed to leave (we had reservations), they were unable to get one for us.
easy access to highways they didn't honor the room I reserved/confirmed with credit card. I wanted a 2 bed standard room but they gave me 1 king sized bed room -not even a sleep couch available
poor maintenance ...
It was cheap and near where we conducted business. The staff was very lazy and the hotel itself is falling apart.
The front desk staff were really nice. Location was good and the price was right for what we got The place could use a sprucing up. New carpets and a fresh coat of paint would do wonders. Breakfast was just ok nothing special.
There was a bed to sleep in and I could take a hot shower. The room was falling apart. Lights didn't work correctly, there was water damage and mold and someone had burned holes in the curtains.
This place is pretty run down, and the baseboards in my bathroom could be used for gardening. See above.
The only good thing about this hotel is the breakfast. They provide a wonderful and delicious breakfast. Besides the breakfast everything else is awful! I wouldn't recommend this place to anyone unless you're a heavy smoker and enjoy the smell of cigarettes. We were a family with two young children who asked for a non smoking room, the room had non smoking sign but reeked of cigarette smoke! It was absolutely Awful! The smell is so strong that my nostrils burned. And our room wasn't the only one. My mother and sister were also staying here and complained about the same smell. You can't sleep comfortably at all and the front desk only assures you that it's a non smoking room. The outlets are all loose so the phone chargers would constantly fall out, the sink was clogged and filled with water while you brushed your teeth and only drained very slowly when you turned off faucet. The iron was burnt and stained my husbands shirt, never replaced. The handle in the shower is also loose so while taking a bath the knob will slowly move and start showering you in cold water. The entire feel of the room was just gross. We wouldn't even allow our toddler to crawl around. You get what you pay for that's for sure, we only lasted two nights here then checked out early to go to another hotel
Good breakfast and liked the noon check out. Could hear EVERYTHING happening outside, tv was fuzzy to watch, cheaper places to stay in area, didn't have recycling, finding parking close to room was limited and same price online as just showing so no deal.
Location from Salem Room smelled moldy
balcony walks in bad shape
Location and price Sink water just dribbled- had no pressure
Pool only open 12-9 pm. Big disappointment to us as we would have picked elsewhere had we known.
Left clothing in closet and called 2 days later and they did not find or know anything about it.
The room was newly renovated. It was extremely clean and comfortable. It was quiet and private feeling. The queen bed that we had was very comfortable. We had a suite, which was comfortable and spacious. The breakfast that was provided was filling and of good variety and quality, especially for a hotel breakfast. The wifi was easy to connect to and plenty fast. The staff was especially friendly and helpful. We needed directions for transportation and restaurants and they went out of their way to make sure that we were given clear instructions and quality suggestions. The price that we received through using Kayak gave us a great suite at the price of most small rooms elsewhere. I really couldn't have been much happier with our stay. The breakfast staff could do a little better job at washing the dishes and utensils more carefully. There were a few times that I had to leave a plate or fork laying on the counter because it wasn't sufficiently clean. They did a great job of keeping up with the number of people eating each morning though.