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The staff was really friendly and very helpful Doors were very cheap. Had to lock my turning lick inside the door before closing. They were like a cheap, hallow bathroom door. I could kick it in if I wanted to. The halls were dirty and smelled bad. The room was livable but not for longer than one nights sleep. I would not want to hang out in that room for very long
The staff was very friendly and accommodating.
staff friendly and efficient swimming pool breakfast average quality
Good central location, near beach etc. Clean rooms, daily housekeeping. Porr selection at breakfast.
Great friendly staff. Convenient location. Good value for the money. Balcony was missing siding.
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Great friendly people, nice pool, decent very clean room, and they even let us in 3 hours before checkout.
Exceptional customer service, especially accommodating our RV, and the indoor pool was a bonus.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
It was close to everything in town. The room was large & clean and the beds were comfortable. Breakfast was not included, but coffee & tea were.
very friendly staff at desk and reservation was ready. great price for location bathroom. decor is outdated although sheets were very clean and decent quality.
The owner/operators where fantastic. The location is very good as it is centrally located on main st. The shower curtain would not hold and subsequently the floor wood get soaked. Old school small round toilet was a bit of a throwback. Also the shower was very tight as was the bathroom as a whole
Not enough outlets in the room.
it was very nice and in a good location close to shopping and restaurants would have liked more towels in the room and a coffee pot a continental breckfast would have been appreciated
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central location,near everything
Not much. Room was filthy. You could see the grime built up on all the tables in room. All of the wallpaper in room and hallways is falling off. I've been coming here for over 20 years and they have never redecorated at all.
This place was pretty scary. The windows of the hotel look like they haven't been washed in years. There was water damage spots and paint chipping in the rooms. There was a giant jacuzzi tub which I didn't understand the purpose of. The bed/sheets seemed clean but the rooms in general were gross.
We loved that we were overwhelmed with the scent of bleach when we opened the three room door, to the point we even had to air out the room by opening the window. This might be a negative to some people but to us it means that we didn't have to clean the tub ourselves to be sure it was clean. Front desk person in the AM was very cheerful and efficient (can't say the same about when we checked in) Luckily my husband and I could tell the difference between clean and things (such as the mirror in the bathroom and the plug in the tub) needing replacements or updates (but I'm sure it is tackled on the off season.
Spacious suite, relatively convenient location The decor and building layout reminiscent of funeral homes, and the smell inside the room reinforced that feeling. Things appeared old and tacky.
Room smelled awful. Place was shoddy.
The staff were very nice, and good location. Right on main at. The hotel was run down and needed some serious updating. The common areas were not very clean, especially the outside and lobby. The room was dusty and the carpet could have used a good cleaning. Not that big a deal. Was really quiet for Main St. The staff were really sweet. I've stayed at worst! Michelle
Jacuzzi in room plus huge shower with multiple shower heads for two. Booked room and stated included jacuzzi but when check in told not in room so had to upgrade & pay extra.
The floor was wet and the air conditioner was loud and smelled bad.
Not much Dirty and old. My wife yelled at me when we showed up, she wasn't happy with my selection.
Nothing Room was very outdated and smelled. Bathroom was disgusting. However it was a slight step up from the first room they tried giving us that smelled like mold.
The staff was not friendly. They were rude, yelled at us when we called to request extra towels. We were told by front desk breakfast was until 10:30. Went down at 10:10, and breakfast was over. Apparently it ends at 10. The man was very nice and apologized. He said we were the second couple that was told 10:30. Other hotel guests came up to us and asked if the blonde at the counter was rude to us. Apparently, other guests were yelled at by her as well. The room was disgusting. Ants were climbing along the window. The bed was broken and held up by a wooden board. The furniture looked like it was from the side of the road. And we stayed in one of the more expensive suites! I was told by a local this hotel is considered a "party hotel" for the locals. They don't keep it up because the locals trash the rooms. We are a couple in our mid 30's who were looking for a romantic night away. I would not recommend this. In fact, I have traveled all over the world, and have stayed at many other spots on the cape, and this is the first time I've taken time to write a poor review. I understand things can't be perfect all of the time, but this was horrible. Dirty, very rude staff. I cannot come up with one good thing other than the man who apologized to us for breakfast. You can get something much better, in the same location. Look elsewhere! It's worth the extra $20 to stay in a spot that isn't littered with ants.
Location The jacuzzi in our room didn't work when we got there took them 3 hours to fix it. The tv only got one channel and was very fuzzy but they said they couldn't do anything about that and then the last night we where there we got locked out our room for over an hr because they couldn't figure out what was wrong with the door turned out to be the batteries had died in the card reader and after another 45 min all the manager said was here are your new keys have a good night bye no apologies or anything
Location was close proximity to the harbor where we had to catch the ferry. Room smelled like smoke and musty. A/C should have been kept on. Continental breakfast selections were inferior Continental room is tight, we had to bring back the food into our room to sit down.
Comfortable beds, indoor and outdoor pools Both my rooms smelled really bad, one of them has empty liquor bottles in the dresser and the room smelled like the previous person to stay there spilled rum and vodka all over the floor, when we told the hotel they said they would send a person to clean up. The person never arrived when we returned to the main office the offered a can of Lysol cleaning spray. Both rooms also had a faint smell of cigarettes
The room smelled good and I liked the bathroom as it had somewhat of a European feel. The staff was very friendly and helpful throughout our stay. We were in walking distance of Hyannis center, with lots of restaurants and the marina area. The room was basic and fairly quiet. The clientele spent a lot of time sitting with large parties in the parking lot. That was kind of strange. There's no gym. The breakfast didn't open until 8:00, and there wasn't much provided- hard boiled eggs, frozen waffles, juice, coffee from a machine, badges and cereal. Pretty crowded since everyone had to wait until 8:00 to eat. The hairdryer didn't work and the overhead lamp stopped working while we were there.
In an area where economical means $100+ this place does a good job of providing a clean, safe location that is convenient to all that Hyannis and Cape Cod offer. Free light breakfast, easy access to a busy main street and responsive management Wifi sorta sucked, well, actually it sucked a lot.
Location and value for money Receptionist sent us to the wrong ferry
we were unable to stay because they did not honor our request for a handicap accessible room. very disappointed as it left us searching for a new place to stay.
Rooms were very clean, newly renovated, good water pressure, good hot water, big rooms. There was a breakfast room with good selection of breakfast items with staff bringing in more pastries at 5 mins before breakfast closed so everything was good. Great outdoor pool an great indoor pool. Makes one want to stay longer. The king size bed was great for me but my wife found it to be too hard for her to sleep on. We were on the first floor and could hear children running along the balcony at night and any jumping on the floor above us. But it was not a problem for us as the noise stopped before we went to sleep.
Nothing Everything. Their website is highly misleading. The room was nasty and service was terrible. I was at a conference all weekend and was exhausted from virtually working all day and dreaded having to go back to that hotel.
Loved location and grounds. Mini-fridge in room. Would come back when had more time to enjoy seaside hotel experience and Hyannis town center. Rooms while clean were dated. Pedestal sinks, not enough outlets, could use desk, round table wasn't that useful to me. Front desk & restaurant/bar staff could be friendlier.
Bathroom was clean with plenty of plush towels and washcloths. Bed was comfortably with good white percale sheets and good pillows. Great location directly across the street from the HyLine ferry. Room was small with queen bed pushed against the wall in the corner of the room. Windows didn't open and older wall air conditioner unit was too noisy to leave on while trying to sleep. Access to the room was long, winding around buildings, up many stairs then down some more stairs. Made us wonder who could have designed such a difficult layout of rooms. At a minimum, hotel should offer bag service and an escort to the more difficult to access rooms.
Pool fire pit location is great, right across from harbor, can walk to main street. Rooms nice but shower dated. No phone in rooms, only way to reach front desk is to walk down not real convient at night. Bathroom in lobby unattended, when mentioned to front desk lack of supplies nothing was done. Cells phones at front desk is not a good idea for customer service.
The pool and restaurant were great The front desk staff was so rude when we were checking in, mumbling and giving attitude when I asked them to repeat themselves and acted like they were doing me a favor by checking me in. All the other staff were very friendly though.
Walking distance to ferry and two good restaurants. Room was not arranged well. Inadequate elec. outlets. Bathroom door did not shut and bed linens were ill-fitting.
The position of the hotel is perfect for the ferry to the islands right across the road.Also a few restaurants and a lovely coffee shop doing great breakfasts and free wi fi. o my goodness our first room was so small we could hardly sit down after a meeting with the manager he moved us to a better room.No eating facilities within the hotel which we found very odd.
Friendly and helpful staff. Quite a difference between the hotel pictured on the Internet and the actual physical condition of the property. It isn't very modern. Kind of old motel in reality.
Great location at harbor. Nice courtyard with seating.
I love the location and have stayed many times because I thinks its the best location in Hyannis. As per usual, although it is amongst the most expensive places to stay in Hyannis, the bar staff treats you like they are doing you a favor by serving you. Extremely unfriendly and un-welcoming. We left during the day to find a place we would be treated better. Its unfortunate, if the staffs treatment and attitude towards customers matched the excellent location it would be the best place in town.
location, attitude of the staff , cleanness of every area of Hotel. I would stay at this Hotel again. .Also has ramps for the Handicap. Handicap spaces were not in front of the rooms, at least in the area that I stayed. Handicaps spaces were there but was not an easy accessible to the room. Regular car had better accessible to the room.
Lack of facilities - The pool was closed and there was no bar or restaurant available. The soundproofing was poor whhich meant the room was very noisy caused by people walking along corridors.
Good location close to bus terminal and visit the whole Cape Cod peninsula. Good breakfast buffet. Part of the hotel was under renovation.
The size of the bed & their heating system Yes there was no microwave
Room was clean and the place was close to Main Street and the waterfront Shower was small the grab bar was in the way unless your skinny and I am not. The girls at the front desk did not know how to explain where the room was. They told me around the other side. I parked around the other side. Then walked in after five minutes to figure out the key card. And went up the stairs down the hall thru the next hallway up another set of stairs and one more small set of stairs and there was my room. Right above the front desk. If your older or have lots of luggage get a Sherpa for your bags or go on a trip to find your room first. The rolling luggage cart will do you no good. Only the front entrance has a ramp.
Was in Hyannis for a wedding, found a great deal online that I couldn't pass up, upon arrival the staff was super friendly, the layout of the rooms are a little odd but oh well. Enjoyed the pool/hot tub which seemed a little dated but everything was great. This were a little dated, the pool area... The layout of the hotel was different- could have been easier to find our way to the room but oh well.
Can't beat the location, walking distance to Hyannis center. Hotel is dated. Smells of must, chlorine and carpet cleaner, yet isn't that clean. Old and tired looking, needs an overhaul.
Didn't have a room upon check in....was given a room key and walked in on another family asleep. Eventually given a room that was dirty. Management is a disaster. Never going back to this place ....
The room was fairly large and came with a fridge and a coffee maker. The hotel was clean and fairly quiet and was located on the main drag in Hyannis, MA. The staff was friendly and helpful. The hotel itself is spread out and was a pretty far walk from the lobby to the room. That was pretty much the only problem. We enjoyed our stay.
personal very nice, big rooms and the pools are great! Not enough plugs in the room... we couldn't use the fridge, the lamp and plug our cell phones....too bad!
I thought the location was convenient. Staff was friendly. There was blood stains on the comforter and pillow cases. We checked out early because we didn't feel comfortable
Excellent location. Friendly staff. Easy to get to. Needs better breakfast options or partner with local restaurant to offer breakfast deals for those attending.
Very clean. Close to all good spots in Hyannis. In between Main Street and Harbor. Comfy king bed.
Friendly staff, location was good. basics were good. Good AC. Cosey swimming pool. Tourist season drove up prices to over $170, but motel was more like a $60. Add: Hooks in the bathroom, exhaust fan, more parking. Improve breakfast. Doors were rundown.
My family and I had a wonderful stay. Everything was clean and the staff was wonderful.
The Hotel was clean, however the rooms need a little updating. Curtains fallining down and door locks not always working correctly. The staff was willing to accomodate and the hotel was just recently bought by new owners.They are planning on remodeling this winter. Overall not a bad place to stay for the price and location was great for shopping and dining. No small shampoo or conditioner in bathrooms.
Location for Hyannis and access to rest of the Cape very good. Hotel generally run down and very noisy from other clients. Lack of readily available information could have easily been resolved by a short info sheet in the room (such as TV operation, local restaurants, internet security number etc). Although i would stay there again, it gave me no reason to actively book again.
Location was excellent for exploring the area without a car. Hotel is in serious need of upgrading. Doors and windows don't fit properly, lamps are missing bulbs, the toilet seat had a hole in it, general feel of the room was dark and dingy.
It was a good place to stay. Everything was clean and working properly. Great location. Bed was comfy and the service was really nice as well.
The hotel is in a central location making it easy to “do things” without driving. The hotel needs some updating.
the convenience to downtown Hyannis and the Melody Tent
The location and the price. It was right on Main Street and an easy walk to shops and restaurants.
Hardly anything Kind of dumpy
The location was great! It was easy to walk to restaurants and museums in Hyannis and to the boat to Nantucket. The room was clean, and the breakfast was basic. The price was affordable. There was a parking attendant on weekends to ensure only motel guests parked there. They were doing repairs to the motel during reasonable hours.
It was clean and the staff was very nice. The saying you get what you pay for is true. The rooms were like a step back in time "60" decor and rough around the edges but for one night it was fine.
Conveniently located at Hyannis Main Street with plenty of restaurants and shops nearby. The room was in great need of repairs and new blankets and curtains. The lock on the door required special "tricks" to work.