Room was disgusting bathroom filthy sheets were stained this was the nastiest hotel I have ever stayed in just awful the good reviews are false
2 stars
The Crossroads Hotel and Suites Irving
3135 East John Carpenter Freeway, Irving, TX 75062, United States
Irving, TX
See location+1 972 894 1900Overview
Located in Irving, The Crossroads Hotel & Suites has 112 rooms and a convenient location that is just a short distance from a metro station, as well as the Dallas Love Field Airport. Free parking is available at this family-friendly property, but travelers should note that pets are not allowed. There are designated smoking areas at the hotel. The hotel can accommodate accessibility needs.
Guests can choose from single suites, double rooms, double suites, and king rooms at the hotel. Some of the suites have jetted tubs. Some of the amenities guests will find in the rooms include free WiFi, cable TV, air conditioning, a private bathroom, microwave, refrigerator, desk, phone, and free local calls.
The property offers an array of amenities for the guests to enjoy, such as a snack bar and free WiFi in the public areas. Other amenities include laundry facilities, a conference space, dry cleaning services, daily housekeeping, and a 24hr front desk.
The hotel guests will be close to many popular locations that they might want or need to visit. The University of Dallas is a short drive away, as is Version Theatre, Dealy Plaza, Klyde Warren Park, Dallas Market Center, and the Frontiers of Flight Museum. The travelers will also find many places in the area where they can grab a bite to eat. Some of the options include Pollo Regio, Classic Chicago Gourmet Pizza, Bennigan’s, Taquerias Arandas, and Wendy’s.
Amenities at The Crossroads Hotel and Suites Irving
- Free Wi-Fi
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Meeting/Banquet facilities
- Internet
- Laundry service
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Entire unit wheelchair accessible
- Increased accessibility
- Elevator
- Upper floors accessible by elevator
- Designated smoking area
Bathroom
- Shower
- Bathtub
- Toilet
- Toilet paper
- Private bathroom
General
- Family rooms
- Seating area
- Sofa
- Telephone
- Carpeted
Services and conveniences
- Wake-up service
- Meeting/Banquet facilities
- Key access
- Key card access
- 24hr front desk
Bedroom
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Dining
- Microwave
- Refrigerator
- Vending machine (drinks)
- Vending machine (snacks)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
Pool and spa
- Hot tub
Parking and transportation
- Free parking
Workspace
- Fax/photocopying
Health and safety
- Safe
Reviews of The Crossroads Hotel and Suites Irving
6.0
Okay
421 verified ratings
Wonderful
86
Very good
32
Good
40
Okay
19
Fair
34
Mediocre
37
Poor
173
Summary of reviews
Guests say
Guests overwhelmingly report severe cleanliness issues, with numerous mentions of roaches, dirty linens, and unkempt rooms. The service is criticized for being unhelpful and unresponsive, with language barriers complicating communication. Many guests feel that the hotel does not provide value for the price, citing poor conditions and a lack of basic amenities. Overall, the experience has left many guests traumatized and dissatisfied, with several stating they would never return.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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6.1 out of 10
13 reviews
2 out of 10
1 review
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the rooms at The Crossroads Hotel and Suites Irving?
The hotel offers a variety of room types, including single suites, double rooms, double suites, and king rooms. Some of the suites even have jetted tubs. The rooms come with amenities such as free WiFi, cable TV, air conditioning, a private bathroom, microwave, refrigerator, desk, phone, and free local calls.
Is parking available at The Crossroads Hotel and Suites Irving?
Yes, the hotel provides free parking for guests, making it convenient for travelers with their own vehicles.
What are some popular nearby attractions close to The Crossroads Hotel and Suites Irving?
The hotel is close to many popular locations, including the University of Dallas, Version Theatre, Dealy Plaza, Klyde Warren Park, Dallas Market Center, and the Frontiers of Flight Museum.
How is the customer service at The Crossroads Hotel and Suites Irving?
Guests have praised the staff at the hotel, describing them as excellent, helpful, friendly, and cooperative. The 24hr front desk and daily housekeeping are also available to assist guests during their stay.
What is the best time to visit The Crossroads Hotel and Suites Irving?
The low season is in January, while the high season is in July. Travelers may want to consider these factors when planning their visit to the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Choose a Room Wisely
Some suites have jetted tubs, but be cautious of roach infestations mentioned in guest reviews.
Consider Accessibility Needs
The hotel can accommodate accessibility needs, with features such as roll-in showers and lowered sinks available.
Be Mindful of Cleanliness
While some guests found the rooms very clean, others reported roach infestations and unclean conditions, so it's advisable to check recent reviews.
Check for Construction
During high season, be aware of potential construction noise that could affect your stay.
Nearby Attractions
The hotel is close to various attractions, including the University of Dallas, Dealy Plaza, and Klyde Warren Park, providing convenient options for leisure activities.
Be Aware of Smoking Areas
Designated smoking areas are available at the hotel, so non-smoking guests should take this into consideration when selecting rooms or public areas to avoid.
Consider Transportation
The hotel's proximity to a metro station and the Dallas Love Field Airport makes it convenient for travelers relying on public transportation or flying in and out of the city.
Laundry Facilities
Laundry facilities are available, which can be convenient for longer stays or for guests who prefer to pack lightly.
Snack Bar
The hotel offers a snack bar with decent prices, providing a convenient option for quick bites or refreshments.
Staff Service
While some guests praised the friendly and helpful staff, others reported issues with room keys, room cleanliness, and overall consumer service, so it's advisable to manage expectations and communicate any concerns promptly.
Location
3135 East John Carpenter Freeway, Irving, TX 75062
What's nearby
- Homewood Suites by Hilton Dallas-Irving-Las Colinas2.9 mi
- The Mustangs of Las Colinas3.3 mi
- Ruth Paine House Museum3.5 mi
- Baylor Scott & White Medical Center - Irving3.5 mi
- Irving Arts Center3.6 mi
- Four Seasons Resort and Club Dallas at Las Colinas3.7 mi
- Irving Convention Center at Las Colinas3.8 mi
- National Scouting Museum5.4 mi
- Irving Mall5.6 mi
- Las Colinas Medical Center5.6 mi
- Las Colinas Symphony Orchestra5.8 mi
- Irving Market Center6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Crossroads Hotel and Suites Irving
Low season | June |
|---|---|
High season | May |
Average price (weeknight) | $63 |
Average price (weekend night) | $67 |
When to book a room at The Crossroads Hotel and Suites Irving
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Crossroads Hotel and Suites Irving
FAQs when booking at The Crossroads Hotel and Suites Irving
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See most recommended stays in IrvingGood to know
Value for money | 6.6 |
|---|---|
Distance to city center | 3.2 mi |
Nearest Airport | Dallas Love Field |
Distance to airport | 2.9 mi |
Everything you need to know for your stay in Irving
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